"Hotel staff, Lois, Lisa, Cristina, Elena and Victoria are excellent, including the restaurant staff. They are helpful, friendly and genuine. The location is great for transportation access, restaurant and shopping. However, the beds are the worst I have ever had. The springs are poking into you all night. The minute you sit on the bed the springs dig in and mske noises. Despite paying $411 a night for am execuitive room no resolution of the issue for four nights. Given how bad it was I couldn't have been the first person to complain. The hotel was full the night before. Someone must have complained but no action taken."