Exterior

Reviews of Holiday Inn Dubuque/Galena by IHG

3 out of 5
Holiday Inn Dubuque/Galena by IHG
450 Main St, Dubuque, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1000 reviews
Rating 8 - Good. 290 out of 1000 reviews
Rating 6 - Okay. 86 out of 1000 reviews
Rating 4 - Poor. 52 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

phelps

Liked: Cleanliness, amenities, property conditions & facilities
didn't like being charged $14,95 for breakfast
Stayed 3 nights in May 2025
Response from Dominique Itson on 3 Jun, 2025
Thank you for your feedback!

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
The fridge door did not seem to seal properly. May need to be fixed.
Stayed 2 nights in May 2025
Response from Dominique Itson on 19 May, 2025
Thank you for your feedback. Come visit us again!

10/10 Excellent

Kyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy
Stayed 1 night in May 2025
Response from Dominique Itson on 19 May, 2025
Thank you for your review! Come visit us again!

10/10 Excellent

William

Stayed 1 night in May 2025
Response from Dominique Itson on 3 Jun, 2025
Thank you for your review!

6/10 Okay

Rose

Stayed 3 nights in May 2025
Response from Dominique Itson on 3 Jun, 2025
Thank you for your review!

10/10 Excellent

Nikki

Travelled with family
Liked: Amenities
Convenient location, nice amenities, clean
Stayed 1 night in May 2025
Response from Dominique Itson on 11 May, 2025
Thank you for your review. Come visit us again!

10/10 Excellent

mandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, loved the free shuttle!
Stayed 1 night in Apr 2025
Response from Dominique I. on 8 May, 2025
Thanks for your review! Come back and visit us again!

10/10 Excellent

James

Stayed 1 night in Apr 2025
Response from Dominique Itson on 19 May, 2025
Thank you for your review! Come visit us again!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty damn good
Stayed 1 night in Apr 2025
Response from Dominique I. on 25 Apr, 2025
Donald,Thank you for your 5-Star review. Come visit us again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025
Response from Dominique Itson on 9 May, 2025
Thank you for your review! Come visit us again!

10/10 Excellent

Benjamin

Stayed 4 nights in Mar 2025
Response from Dominique I. on 19 Apr, 2025
Benjamin, Thank you for your 5-star review.

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in. Excellent front desk personnel. CLEAN!
Stayed 1 night in Mar 2025
Response from Dominique I. on 1 Apr, 2025
Thank you for your 5-star review! Come back to visit us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place!!
Stayed 1 night in Mar 2025
Response from Dominique I. on 28 Mar, 2025
Michael, Thanks for your review! We hope to see you again in the future.

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities
Conveniently located in next to everything!
Stayed 2 nights in Mar 2025
Response from Dominique I. on 27 Mar, 2025
Thanks for your review. Come back and visit us again for a 5- star experience.

10/10 Excellent

Mickey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Diamond Jo casino, free shuttle service
Stayed 1 night in Mar 2025
Response from Dominique I. on 27 Mar, 2025
Thanks for your 5-star review. Come back and visit us again!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restaurant in the hotel is great
Stayed 1 night in Mar 2025
Response from Dominique I. on 22 Mar, 2025
Ellen,Thank you for your 5-star review. Come visit us again!

10/10 Excellent

ROCHELLE

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We love coming here, beds super comfortable very clean!
Stayed 1 night in Mar 2025
Response from Dominique I. on 21 Mar, 2025
ROCHELLE,Thank you for your 5-star review. We are glad you enjoyed your stay with us!

4/10 Poor

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025
Response from Dominique I. on 18 Mar, 2025
Lisa, Thanks for your review. I see your stay was not outstanding, what could we have done to make it better?

8/10 Good

Randall

Liked: Cleanliness
Stayed 1 night in Dec 2024
Response from Dominique I. on 18 Mar, 2025
Randall,Thanks for your review.

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025
Response from Dominique I. on 17 Mar, 2025
Bobbie,Thank you for review.

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025
Response from Dominique I. on 16 Mar, 2025
Jessica, thanks for your review. Is there something we could have done differently to better accommodate you?

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Mar 2025
Response from Theresa Rodgers on 14 Mar, 2025
Thank you for taking the time to send a review. We appreciate your feedback.

10/10 Excellent

Don

Stayed 1 night in Mar 2025
Response from Dominique I. on 12 Mar, 2025
Thank you for your 5-star review! Come back and visit us again.

6/10 Okay

brenda

Liked: Staff & service
Found furniture in poor condition with rips and some signs of poor cleaning in one of our rooms.
Stayed 1 night in Mar 2025
Response from Dominique I. on 9 Mar, 2025
Brenda, Thanks for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAS OVERCHARGED
Stayed 1 night in Feb 2025
Response from Author on 8 Mar, 2025
Thanks for your feedback. Looked into your reservation you were not over charged. Give us a call.

8/10 Good

Albert

Business traveller
Disliked: Property conditions & facilities
The rooms are out dated and need repair. Curtains, door stop cap, light bulbs have different color rendering in fixtures. Drainage is slow and needs cleaning out in sink. Closet not organized.
Stayed 1 night in Feb 2025
Response from Dominique I. on 28 Feb, 2025
Albert,Thanks for your feedback.

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really nice hotel and clean, however the rooms are fairly old and beat up. Really in need of an update
Stayed 2 nights in Feb 2025
Response from Dominique I. on 24 Feb, 2025
Nicholas,Thank you for your feedback. Come back and visit us again!

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was just across the street from an event that we attended so very convenient. Also very walkable to dining and bar choices.
Stayed 1 night in Feb 2025
Response from Dominique I. on 24 Feb, 2025
Thanks for your review. Come back and visit us again!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gals working the desk were very sweet and helpful. They got bombarded after an event but were smiling and laughing with the somewhat intoxicated crowd!!!!!
Stayed 1 night in Feb 2025
Response from Dominique I. on 24 Feb, 2025
Thanks for your 5-star review. Come back and visit us!

10/10 Excellent

Ricardo

Stayed 1 night in Feb 2025
Response from Dominique Itson on 21 Feb, 2025
Thanks for your great review! Glad your stay was great!

10/10 Excellent

nicole, Dubuque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2025
Response from Dominique Itson on 17 Feb, 2025
Thanks for your five-star review! come back to visit us.

6/10 Okay

Jamal

Stayed 1 night in Feb 2025
Response from Dominique I. on 9 Mar, 2025
Jamal, Thank you for your feedback.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024
Response from Theresa Rodgers GM on 13 Feb, 2025
Denise,Thank you for taking the time to send a review. We appreciate your feedback.

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, great staff

This hotel is outstanding! Certainly located, within walking distance to everything. Clean, with a very friendly helpful staff
Stayed 1 night in Feb 2025
Response from Theresa Rodgers GM on 7 Feb, 2025
NicholasThank you for taking the time to send a review. We appreciate your business and your feedback.

4/10 Poor

Phil

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort

If you love trains

Stayed 1 night in Feb 2025
Response from Theresa Rodgers General Manager on 7 Feb, 2025
Phil Thank you for taking the time to send a review. We appreciate your feedback.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025
Response from Dominique Itson on 5 Feb, 2025
Thanks for your feedback, come back and visit with us.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good hotel, but the walls were so thin that we had to listen to someone's loud 2:00 a.m. "festivities" which was gross. We also ended up staying during a soccer tournament and there were sooo many families taking up the lobby area that didn't seem to care that there were other people also staying at the hotel that weren't part of the tournament. Both of these things aren't things that the hotel can fix necessarily but would be useful information for someone who is looking for a quiet stay. Besides that, the location was great, the staff were friendly, and the rooms were clean!
Stayed 1 night in Jan 2025
Response from Dominique Itson on 3 Feb, 2025
Thanks for your feedback. Come back to visit us.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and inviting. Very professional and efficient. I would stay again on my next visit.
Stayed 2 nights in Jan 2025
Response from Dominique I. on 3 Feb, 2025
Thanks for your five-star review!

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Antiquated propety with minor face lifts. Not the best in the area but immediately across from the 5 season center so location is ideal.
Stayed 2 nights in Jan 2025
Response from Dominique Itson on 27 Jan, 2025
Brian thank you for your feedback. Come back and visit soon.

10/10 Excellent

Robert, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Jan 2025
Response from Dominique I. on 19 Jan, 2025
Thanks for the 5-star review. Come back and visit us again.

10/10 Excellent

Dulce

Stayed 1 night in Jan 2025
Response from Theresa Rodgers GM on 8 Feb, 2025
DulceThank you for the 5 star review. We appreciate your feedback.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Hotel was clean and had a contemporary look but some common modern amenities were missing. Notably missing were charging outlets/stations common to most hotels these days. Also we were located next to the elevator shaft, which was fairly loud.
Stayed 1 night in Jan 2025
Response from Dominique I. on 25 Jan, 2025
Thanks for your review.

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice soon as i walked in and the rooms were amazing
Stayed 1 night in Jan 2025
Response from Dominique I. on 25 Jan, 2025
Thanks for your review.

6/10 Okay

Ricardo

Travelled with pets, Travelled with partner
Liked: Staff & service
Had a nice atmosphere. Disliked that they did not get my room cleaned any day I was there.
Stayed 2 nights in Dec 2024
Response from Theresa Rodgers GM on 9 Jan, 2025
RicardoThank you for taking the time to send a review. We appreciate your feedback.

4/10 Poor

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very nice in downtown Dubuque near the river. However when we arrived there was no one at the front desk and no bell or call system. Eventually I found someone in the restaurant who assured me the front desk person would be there soon but obviously didn’t contact anyone. After waiting again I called the hotel. The ringing phone brought an employee from a back office, who said he had been busy with paperwork. He apologized and was friendly but it took 10-15 minutes to get help.
Stayed 1 night in Jan 2025
Response from Dominique I. on 25 Jan, 2025
Thanks for your review.

10/10 Excellent

Shpezime

Stayed 1 night in Dec 2024
Response from Dominique I. on 25 Jan, 2025
Thanks for your review.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024
Response from Dominique I. on 25 Jan, 2025
Thanks for your star review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024
Response from Dominique I. on 25 Jan, 2025
Thanks for your review.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby and clean rooms
Stayed 1 night in Dec 2024
Response from Dominique I. on 25 Jan, 2025
Thanks for your review.

10/10 Excellent

Jessica, Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024
Response from Dominique I. on 25 Jan, 2025
Thanks for your 5-star review.