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Reviews of La Quinta Inn & Suites by Wyndham Durango

2.5 out of 5
La Quinta Inn & Suites by Wyndham Durango
125 Mercury Village Dr, Durango, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1000 reviews" "
Rating 8 - Good. 238 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really quite and comfortable place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick, Redington Shores

Travelled with partner
Nice room. Close to the riverwalk
Stayed 2 nights in May 2024

8/10 Good

Thomas, Espanola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an okay stay. First when we checked in the lady gave us a key to a room that was already taken so we had to go back down to talk with her to give us another room. The next morning we went down to get breakfast, but all the food was gone, only small muffins left, will probably not stay here again
Stayed 1 night in May 2024

4/10 Poor

Maaz

Travelled with family
Disliked: Cleanliness
Washroom was dirty. There were boogers still attached to the sink. Shampoo conditioner and lotion were not stocked Closet door had a hole in it Floor carpet was filthy
Stayed 1 night in May 2024
Response from Phoebe on 8 May,2024
Hello Maaz, thank you for taking the time to let us know about your recent hotel stay. I have shared your comments with the team and have used them as a training opportunity to improve. Please accept our sincere apologies for any inconvenience these issues may have caused you. We have recently had some management changes and hope we get the opportunity to show you some of our improvements on your next trip! Phoebe, GM

8/10 Good

Phil, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ken

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first spot for an overnight when traveling with a dog. Good breakfast. Nice rooms and bed.
Stayed 1 night in Apr 2024

4/10 Poor

Becki

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No internet. No shampoo or lotion. No extra towels or wash clothes.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the river walking trail was great. Room was a good size and up-to-date.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay in Durango, you can't find a better place than here. The value of your dollar alone is remarkable. The hotel is spotless. The free breakfast is beyond any other offering; it is, in fact, excellent. That aside, you want to stay here because of the staff. Phoebe is the GM, and you will love her friendliness. It is impossible not to love her. Leon is in charge of maintenance. Perhaps unusual to mention in a review as I never required any, but he always met me in the hallway with a smile and a friendly word. The entire front desk staff and housekeeping staff are infinitely lovely people who are always warm and friendly. I stayed for 15 nights and was sad to say goodbye—best value in Durango by a mile.
Stayed 8 nights in Apr 2024

6/10 Okay

Kathi

Travelled with family
Disliked: Staff & service
The property was clean, but worn. Could definitely use some paint and upgrades.
Stayed 1 night in Apr 2024

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was really nice and very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and friendly
Stayed 4 nights in Apr 2024

4/10 Poor

Teila, Albuquerque

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Room hadn’t been vacuumed in quite some time. Some greasy stuff was on the bedside table, meaning nothing had been wiped down from the previous guests. Yuck. Both mornings had to find staff to stock more breakfast items that had been left empty. Hot tub had peoples filth floating in it. Water was disgusting.
Stayed 2 nights in Apr 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this motel's experience was what I would expect from a more expensive motel. Everywhere I turned, they exceeded my highest expectations.
Stayed 1 night in Mar 2024
Response from Phoebe on 29 Mar,2024
Thank you for your kind words, I am so delighted we exceeded your expectations! We appreciate you taking the time to review La Quinta Inn & Suites by Wyndham Durango and we hope to see you soon on your next visit to Durango!

8/10 Good

Marla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!!
Stayed 2 nights in Mar 2024
Response from Phoebe on 29 Mar,2024
Thank you for your kind note about your recent stay at La Quinta Inn & Suites by Wyndham Durango. We are very excited that we are exceeding your expectations and use reviews like this to motivate us to make every stay an excellent one. We hope to see you again during your travels through Durango!

6/10 Okay

Samantha

Stayed 1 night in Mar 2024

4/10 Poor

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Only reason we booked the hotel was because it was less expensive with a hot tub, pool area was closed the whole time
Stayed 1 night in Mar 2024
Response from Phoebe on 27 Mar,2024
Please accept our apologies that we did not meet your expectations and the pool and hot tub were closed during your recent stay. We are happy that we finally received the necessary part and the pool is back open! Today we received the parts for the hot tub and will have it back up within the next two days. We value you as a guest and hope you try us again!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Feb 2024

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
New property so it was excellent.
Stayed 1 night in Feb 2024

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

rashanna

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 3 nights in Sep 2023

4/10 Poor

Carmilene

Liked: Property conditions & facilities
Disliked: Cleanliness
While the customer service was exceptional, I was disappointed to find that both hand washcloths were heavily soiled with a brown residue, and one even had small hairs clinging to the fabric. Furthermore, the shower had not been properly cleaned, as evidenced by the presence of small shaved hairs scattered across the tub walls.
Stayed 1 night in Feb 2024

8/10 Good

Kamilah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Sterley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hot tub??
Clean and affordable. No complaints there. I chose this property because of the advertised indoor hot tub and pool. I arrived on a Thursday evening to a lobby sign stating tub and pool closed for cleaning. I understand maintenance has to happen sometime and I just got unlucky. Not so. Staff informed me that they perform maintenance every week and they are always closed end of week to be ready for the weekend. Bottom line… don’t book this property mid week if you want a hot tub! Other than that, an above average breakfast, clean, comfortable, and modern at a very fair price.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very fresh clean and new, friendly staff!
Stayed 1 night in Feb 2024

6/10 Okay

Haila, Lawton

Travelled with group
Liked: Staff & service
We made reservations in Sept. For 2 king rooms in Feb. We checked in, went to our roomsand they had not been cleaned. We went back to the desk and was told they only had double queen rooms. We made reservations very early so we could get the rooms we wanted. Very disappointed in LaQuinta. We've stayed here multiple times and this was the only time we' ve had problems. Do better Durango.
Stayed 1 night in Feb 2024

2/10 Terrible

John

Stayed 1 night in Feb 2024

4/10 Poor

julia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool had so much chlorine in it that my eyes burned immediately upon coming into the pool room. Pool and hot tub were unusable. I asked for my room to be cleaned but they didn't clean our room the 4 nights we were there. The hotel is ran on a skeleton crew, make you're own conclusions.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

8/10 Good

Stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was wonderful. So nice and helpful. If we needed anything, all we had to do was ask and they were on it.
Stayed 3 nights in Jan 2024

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They kept charging my card even though I payed in full
Stayed 1 night in Jan 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Wake up call didn't come again
Stayed 1 night in Jan 2024

6/10 Okay

Kathleen

Stayed 5 nights in Jan 2024

10/10 Excellent

Selena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Russell

Travelled with pets
Liked: Staff & service, property conditions & facilities
This review is not about the hotel and staff as it is about the guests: Children running around like wild animals. Fire alarm goes off in the middle of the night (with a subsequent visit from the fire dept.). Vandalism in the elevators. On elevator broken during check out. Here’s an idea: Instead of charging us $25 for our small very well behaved dog, how about charging parents with two completely unsupervised children in tow? This is not a place we will return to. And I don’t hate kids—but I was raised to be polite and respectful and not like a character from “Lord of the Flies”.
Stayed 1 night in Jan 2024

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inn facility was excellent and room was very nice. A couple of very minor comments... 1. Was located on the edge of town so more distant from downtown than desired but I was the one that chose the hotel so no fault of their's.. 2. Breakfast closed at 9AM and they mean it. Food is gone at 9:01am.
Stayed 1 night in Dec 2023

8/10 Good

Otto, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice size 2 bed room, good film channels, clean and quiet, good breakfast (although didn't like the fake eggs), about 5-10 mins drive to historical downtown, riverbank trail right in front, cinema next door.
Stayed 6 nights in Dec 2023

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s Just Start this Review with One Word “Disgusting”. The Manager with what Appeared to be Family members hired as Workers running the show for Breakfast was a Show. I’m talking Young Teenagers Preparing Breakfast that have No Experience what so ever with Cleaning up tables after people ate, cleaning the food area after people are serving themselves. Included are photos of the mess. Cleanliness was Of NO Concern when it came to Rooms. We found breakfast sausage in the sheets along with Dog/Human Hair. I’m Aware that this hotel allows pets but if accepting pets is allowed this Hotel Needs to Take this Cleanliness to another Level. I just Hope Management sees this Review to help her from having to Jump Hotel to Hotel because she can’t run one with Family Members. You can’t run a hotel like this because it’s Absolutely Disgusting. The Tv Show “Undercover Boss” needs to Seriously come here NO JOKING Around!!!!!
Stayed 3 nights in Dec 2023

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service
No review
Stayed 1 night in Jan 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024