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"Friendly staff, clean rooms"

"A very warm welcome on arrival, with a clear explanation given of things that we needed to know. Help offered with bags and an escort given to our more than pleasant booked room (Cathedral View). Facilities in room all that one might require, and with a comfortable bed. Very tasty breakfast options available from 07:30 am with a range of beverages. An easy check out procedure on departure. One thing that has to be said is that my partner and I found the room somewhat over warm through the night, despite the fact that we had turned off the radiator. A reason that occurred to us was that with the room being at the top of the property, perhaps it was a case of all the heat from below rising. Overall though, very highly recommended. "

"Staff were all very nice, room was nice and big. Clean, breakfast was nice but couldve been a bit hotter. Pillows were like slabs of concrete. But we had a lovely time and will definitely be back. Good access to town and quey side. It was not free breakfast as indicated on survey, we had to pay £12 each if booked the previous day, which we did. Party of 4 people."

"Friendly staff, great location and room was pleasant "

"the Staff were very helpful and overall customer service was great "

"Bright clean room, very friendly staff, great breakfast "

"Clean cosy, quiet room, stayed here a few times. Pillows a little soft for my liking, nice cookies!"

"Paul on reception was really helpful during my stay. All the staff there are excellent, good food, comfortable room"

"Well-situated hotel with very friendly, professional staff throughout. Very clean and tidy, comfortable bed and super breakfast. My favourite hotel to stay in Newcastle city centre"