Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Mövenpick Hotel Lalez Durres

4 out of 5
Mövenpick Hotel Lalez Durres
Gjiri I Lalezit kompleksi Lura 2, Durrës

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 47 reviews" "
Rating 8 - Good. 14 out of 47 reviews" "
Rating 6 - Okay. 9 out of 47 reviews" "
Rating 4 - Poor. 3 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

9.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tokologo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay!
Stayed 4 nights in Apr 2024

8/10 Good

Nader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be better
Stayed 3 nights in Jan 2024

10/10 Excellent

khawla

Stayed 4 nights in Sep 2023

6/10 Okay

Sali

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Mohammed Saqib

Stayed 7 nights in Jul 2023
Response from Management on 14 Aug,2023
Dear Mr. Mohammed,We very much appreciate your comments regarding your stay at Movenpick Hotel Lalez Durres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team

8/10 Good

Madani

Stayed 7 nights in Jul 2023
Response from Management on 14 Aug,2023
Dear Mr./Mrs. Madani,We very much appreciate your comments regarding your stay at Movenpick Hotel Lalez Durres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team

6/10 Okay

SHELINA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Mohamed

Stayed 4 nights in Jul 2023
Response from Management on 14 Aug,2023
DearMr. Mohamed,We very much appreciate your comments regarding your stay at Movenpick Hotel Lalez. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team

10/10 Excellent

Alkis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience staying at the hotel with a toddler! Staff is great, you will get great service great food and great amenities!
Stayed 2 nights in Jun 2023
Response from . on 30 Jul,2023
Dear Mrs Alkis,Thank you very much for your nice review. It gives us the strength to be even better.

8/10 Good

Hiran

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels around Durres. Nigerian staff member was the best there provided excellent customer service and care. He really made us feel welcome. Other staff still in training it seems as hotel is new.
Stayed 7 nights in Jun 2023
Response from . on 30 Jul,2023
Dear Mrs. Hiran,Thank you for sharing your experience about our hotel. Kind regards,Management Team

10/10 Excellent

Marie

Stayed 3 nights in Jun 2023

10/10 Excellent

Dirk

Stayed 7 nights in Jun 2023

10/10 Excellent

Linda

Stayed 5 nights in May 2023

8/10 Good

Franci

Stayed 1 night in Apr 2023

4/10 Poor

Genc

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A disappointed in many aspects...no sleep due to noise in adjoining apartments until 6am very loud rave music. Shower had a minute very low pressure and next ice cold pressure water...many disappointing facts like bathroom door stuck, light falling from ceiling, elevator button down not working, slippering floor tiles at pool, ect
Stayed 1 night in Mar 2023

8/10 Good

Mohamed, Jeddah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay, the beach is a short walk and the staff is accommodating and friendly.
Stayed 1 night in Aug 2022
Response from . on 30 Jul,2023
Dear Mr. Mohamed,Thank you very much for your comment.Kind regards,Management Team

4/10 Poor

Rina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Aug 2022

8/10 Good

Ramiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Mediocre culinary.
Excellent location. Great and friendly staff. New and well maintained facilities. But, food was mediocre. Overall F&B was by far very poor and not Accor standards. Eating exact same food every breakfast was not what you expect from a 5-star hotel.
Stayed 7 nights in Aug 2022

10/10 Excellent

Arjeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hospitality service all around. Quite exceptional, including excellent food in both restaurants. Congrats to the management and all staff of the hotel and keep it up!
Stayed 3 nights in Aug 2022
Response from . on 30 Jul,2023
Dear Ms.Arjeta,Thank you very much for your comment.Kind regards,Management Team

10/10 Excellent

Resmi

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was definitely a wonderful stay and overall experience. I stayed with my wife and 1m son for the weekend and everyone made us feel welcome and, went out of their way to accomodate our requests. Start to finish everything was great. Location, hotel design, amenities, cleanliness, etc. Special thanks to Zoran the GM and Marsuela the Housekeeping Manager. Can't wait to be back. This is by far the best in its class in the Albanian Riviera.
Stayed 2 nights in Jul 2022

10/10 Excellent

Dritëro

Stayed 1 night in May 2022
Response from General Manager on 31 May,2022
Dear Valuable Guest, Thank You very much for your support. Best regards Movenpick Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Misleading address
Hotel is outside of Durres close to San Pietro beach. The address on the Hotels.com website takes you to a wrong place with Google maps directions.
Stayed 1 night in Sep 2021
Response from Hotel Team on 10 Oct,2021
Dear Guest, Thank you for choosing Mövenpick Hotel Lalez during your recent trip. We greatly appreciate your feedback and your comments are highly appreciated and rest assured that these will be considered when making improvements in the future. Looking forward to welcome you back, Sincerely, Hotel Team

8/10 Good

Mirjam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel mooi, schoon hotel. Op loopafstand van een leuk, rustig strand. Wij waren hier van 3 tot 10 mei. Het was jammer dat op dat moment het seizoen nog van start moest gaan en nog niet alles gereed was. Het zwembad bij het hotel was nog niet gevuld, sommige gerechten op de kaart nog niet verkrijgbaar en veel strandtenten in de buurt nog niet of beperkt geopend. Mocht de pret niet drukken, hoor! Personeel was heel vriendelijk, lekker ontbijtbuffet, mooie ruime kamer.
Stayed 7 nights in May 2024

8/10 Good

YUEH LAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The richness of the meals needs improvement. If you are not going during the peak season, there will be few restaurant options in the surrounding area. At this time, you will need the services provided by the hotel to supplement it.
Stayed 6 nights in Apr 2024

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein früher Check-in war leider nicht möglich, obwohl das Hotel nur minimal ausgelastet war. Ein Frühstück wurde uns für 40€/Person(!) angeboten, was fast so teuer war wie der Zimmerpreis/ Nacht inkl. Frühstück. Im Nachhinein haben wir erfahren, dass an diesem Tag aufgrund der wenigen Gäste sogar nur ein à la carte Frühstück mit sehr limitierter Auswahl angeboten wurde. Am Abreisetag gab ebenfalls nur das eingeschränkte Frühstücksangebot à la carte. Der Fitnessraum war gut ausgestattet. Matten und Geräte waren jedoch nicht gereinigt und schmutzig. Der Innenpool war sehr schön und der Bereich wurde regelmäßig gereinigt.
Stayed 2 nights in Apr 2024

8/10 Good

Jaouhar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay nice and quiet hotel perfect for a weekend, room is modern with a nice bathroom, breakfast could be improved with local products
Stayed 3 nights in Apr 2024

4/10 Poor

Abdul Ahad

Travelled with family and small children
Disliked: Cleanliness, staff & service
On 1st day found spider in the room and air conditioner was not working for full night and no support provided
Stayed 2 nights in Apr 2024
Response from Mövenpick Lalez Durres Team on 18 Apr,2024
Dear Mr. Abdul,Thank you for your comment. We will share your feedback with all of our team members. We hope to provide a better service on your next stay!Kind regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mövenpick Lalez Durres Team on 18 Apr,2024
Dear Mr. Dave, Thank you for your feedback.Kind regards,

10/10 Excellent

Elke De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel goed, heel vriendelijk personeel en mooi hotel
Stayed 5 nights in Apr 2024
Response from Mövenpick Lalez Durres Team on 18 Apr,2024
Dear Elke, Thank you for your feedback!We look forward to welcome you back in the near future!Kind regards,

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uitstekende ruime en propere kamers. Wij kregen heel veel voor ons geld. Goed bed, mooi interieur, balkon. Ik kan zeggen dat dit een van de beste hotels ooit was waar ik heb verbleven. Ruim welness en spa aanbod zoals massages, sauna, kapper, … helaas verbleven wij er maar 1 nacht, zeker een aanrader voor meerdere nachten. Zeer vriendelijk personeel, lekker eten. Je krijgt meer dan waarvoor je betaalt. Het hotel is wel op 40 minuten rijden van Durres zelf gelegen. Bewaakte parking vooraan het hotel.
Stayed 1 night in Feb 2024

8/10 Good

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Andriy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura ottima, con la famiglia è perfetta! Sono stato come a casa. Le camere vengono pulite tutti i giorni, lo staff e super cordiale.
Stayed 11 nights in Aug 2023

8/10 Good

Wlora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist wunderschön, die Zimmer sehr sauber. Das Frühstücksbüffet super mit sehr viel Auswahl. Danke an die Damen aus dem Housekeeping und die netten Mädels, die im Restaurant arbeiten. Außerhalb des Hotel, des Strandes und des Pools hat man keinerlei Ausgeh Möglichkeiten. Man ist gezwungen, im Hotel Restaurant oder der Beachbar zu essen - was eigentlich kein Problem wäre, wenn die Portionen nicht so extrem klein wären. Ich weiß nicht, welcher erwachsene Mensch mit solch kleinen Portionen Nudeln/Risotto und co satt wird, und wir haben überall auf der Welt bereits in 5-Sterne Häusern gegessen, sowas haben wir noch nicht erlebt. Macht doch lieber das Essen ein paar Euro teurer, aber die Portionen größer, damit man wenigstens satt wird. Als wir am letzten Abend vor Abreise nochmal da gegessen haben, waren die Nudeln außerdem kalt, mein Risotto innerhalb von 2 min aufgegessen. Auf Nachfrage des Kellners haben wir ihm das auch so weiter gegeben, es gab aber keine Reaktion, kein sorry oder sonst was. Außerdem finde ich 14 Euro für eine mini Flasche regionalen Wein aus der minibar total überzogen, aber das ist ein anderes Thema. Es war schön im Mövenpick, aber nicht wert ein weiteres Mal hinzureisen.
Stayed 7 nights in Aug 2023

6/10 Okay

Drita

Stayed 6 nights in Jul 2023

8/10 Good

Rozvita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We wereld 1 week in this hotel It was nice but, nothing to do in this area. Personeel was nice the hotel wa good but, if you want to discover morele than is not any chance.
Stayed 7 nights in Jul 2023
Response from Management on 14 Aug,2023
Dear Rozvita,We very much appreciate your comments regarding your stay in our Movenpick Hotel Lalez Durres! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team

10/10 Excellent

Samedin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotell
Stayed 3 nights in Jul 2023
Response from Management on 14 Aug,2023
Dear Samedin,We very much appreciate your comments regarding your stay at Movenpick Hotel Lalez Durres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team

10/10 Excellent

Kjetil

Stayed 8 nights in Jun 2023
Response from Management on 14 Aug,2023
Dear Mr./Mrs. Kjetil,We very much appreciate your comments regarding your stay at Movenpick Hotel Lalez Durres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr aufmerksames Personal und guter Service.
Stayed 3 nights in Jun 2023
Response from . on 30 Jul,2023
Dear Mrs. Dennis,Thank you for your nice comment. We really try to make our guests satisfied.Kind regards,Management Team

6/10 Okay

Martina

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Fint hotell men dårlige engelsk kunnskaper blant personale. Her var ikke bassengområdet åpent, på tross at det fremkom i teksten at dette skulle være åpent fra mai til september, veldig skuffende.
Stayed 2 nights in May 2023

10/10 Excellent

Farouk

4*
Superbe hôtel chambre confortable près de la plage piscine top petit dej super . Mérite facile 4* mieux que le movempick et je pèse mes mots
Stayed 2 nights in May 2023

10/10 Excellent

Agron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles
Stayed 2 nights in Apr 2023
Response from . on 30 Jul,2023
Dear Mr. Agron,Thank you very much for your good rating.Kind regards,Management Team

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Jørgen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rent og pent, og i og med at hotellet er såpass nytt så er alt veldig fresht. Men her er det en jobb som må gjøres: - Frokostbuffeten er langt i fra fem stjerners - Kun en kaffemaskin i frokostsalen som gjør at man kan stå i opptil ti minutter i kø for en enkel kopp - Tydelig at mange ansatte mangler rutine og serviceevne. Enkelte var veldig service-minded, men opplevde noen episoder som man aldri skulle forvente, uansett antall stjerner på hotelldøra Stedet har kjempepotensial
Stayed 6 nights in Aug 2022

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First of all I would like to say that we enjoyed our stay very much. The whole stuff was friendly and attentive. But I would really like to give some words of consideration. To help to improve. As much was we liked and enjoyed our stay, the Hotel is today in some important aspects severly failing to live up to Mövenpick standard. 1. the Pool area - you really need to fix that. It's on first glance a nice area, but: the pool is hazardous, its functions like fountains are not operating at all, you cannot swim it it. The area is given over to dirt and decay. The staff is mostly busy with drinking and smoking also they are acting rude. Their is no access system in pace other then the rude staff askink rudely for the romm number. The music is simply unaccaptable loud. In fact I was thinking about asking for a refund. 2. Breakfast - overall ok, but please please invest in a decent coffeeemaker and a back up coffeemaker with sufficient capacity - please also start paying attention to details - it is not a big bother, but a nice cup of coffee also deserves a small saucer to go with it. There are other smaller topics but this are really two topics you should focus on. Thanks again for the nice stay. Thomas Mohr
Stayed 7 nights in Jul 2022