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Reviews of Holiday Inn Express Tower Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Tower Center, an IHG Hotel
4 Tower Center Blvd, East Brunswick, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1003 reviews" "
Rating 8 - Good. 301 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome and very comfortable stay. Staff was very attentive but extra towels were hard to get.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr,2024
Dear Grace,Thank you for sharing your experience at Holiday Inn Express Tower Center New Brunswick! We're glad to hear that your stay was comfortable and that our team was attentive. We also appreciate your feedback and will look into improving the availability of extra amenities. It would be a pleasure to welcome you back for another great stay!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr,2024
Dear George,Thank you for choosing to stay at Holiday Inn Express Tower Center New Brunswick. We are so happy to hear you thoroughly enjoyed your stay. Thank you again for your feedback, and we hope to see you again soon!

6/10 Okay

Mary

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great staff was great house keeping did amazing in are room while we was out. Only problem was when me and my family would go down for breakfast in the morning she would be rude. She always had something to say to me or one of my family members.
Stayed 8 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Mary,Thank you for taking the time to share your feedback. While we are pleased our team was overall friendly to you, we are disappointed to hear about the service you received from one of our team members and will look into this immediately. We will be sure to remind our team of the importance of warm hospitality, and we thank you for bringing this to our attention.

2/10 Terrible

Gomathinayagam

Travelled with family, Business traveller
Disliked: Cleanliness
carpet smell when entering, and there was a event going on in one of the rokm in first floor and the parents left their kids in corridor to play, they were screaming amd knocking door etc. on top of that the event guys turn d on load speaker till 11pm and manager could not so anything after multiple complaints from other room guest.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Thank you for sharing your thoughts. Our goal is to deliver comfortable and restful stays to our guests, so we apologize for falling short. Rest assured, our team will remain diligent in creating a peaceful environment. We hope you will consider giving us a chance to change your perceptions.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ern on 17 Apr,2024
Dear Deanna,Thank you so much for your feedback. It was our pleasure to have you as our guest. We look forward to your next visit.Have a great day!Regards,Ernst

10/10 Excellent

betsy

Stayed 1 night in Apr 2024

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but no much to do around. Transportation is a must
Stayed 4 nights in Apr 2024
Response from General Manager on 12 Apr,2024
Dear Radu,We're so happy to know that you enjoyed your time with us overall and we greatly appreciate the five-star rating. For the future, please know that our team is always more than happy to suggest local activities to enjoy. Thank you for the feedback, and we hope you'll join us again soon.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ern on 17 Apr,2024
Dear Cheryl,Thank you for your great review. We are glad to see you enjoyed your stay. We hope to see you again soon.Have a great day!Regards,

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ern on 17 Apr,2024
Dear Joel,Thank you so much for your positive feedback! Will certainly share your survey with the team. We value your business and hope to see you again soon.Thank you!

10/10 Excellent

Kechen

Stayed 1 night in Mar 2024
Response from Ern on 18 Apr,2024
Dear Kechen,Thank you so much for your feedback. It was great to have you stay with us we look forward to your next visit.Have a great day!Thank you

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 6 nights in Feb 2024
Response from General Manager on 18 Mar,2024
Dear Ilona,We can’t thank you enough for staying at Holiday Inn Express Tower Center New Brunswick, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 Excellent

Amy

Business traveller
Liked: Staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar,2024
Dear Amy, Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your experience with us, particularly highlighting our location. Thank you for choosing Holiday Inn Express Tower Center New Brunswick and we hope to welcome you back soon.

4/10 Poor

Jessica

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
My room was extremely dirty and had cobwebs
Stayed 2 nights in Mar 2024

8/10 Good

Luzmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ern on 17 Apr,2024
Dear Luzmila,Thank you for your review. We value your feedback, and we hope to see you again soon.Have a great day!Regards,

8/10 Good

Alexander

Stayed 1 night in Feb 2024
Response from Ern on 17 Apr,2024
Dear Alexander,Thank you for giving us a review. We value your feedback and hope to see you again soon.Regards,

2/10 Terrible

Douglas J

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clerk had no record of my reservation and no rooms available. I had to book a room at other hotel
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar,2024
Douglas, We thank you for sharing your experience with us and assure you that we will look into the issues you mentioned for possible changes. While an apology will regrettably not alter the outcome of the experience on this occasion, we do extend it with all sincerity and truly hope we will have the opportunity to change your perceptions in the future.

4/10 Poor

Helen

Travelled with family and small children
Disliked: Property conditions & facilities
Pool was not too clean, the bathroom had NO body wash the shower head had mold wasn’t the best experience.
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb,2024
Dear Helen,While we are delighted to have had the opportunity to host you recently, we apologize for anything that was less than perfect. Our maintenance and housekeeping team will address your concerns right away to ensure they are up to our high standards. Thank you for being our guest, and we hope to improve upon your experience during a future stay.

10/10 Excellent

Spyridon

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Ern on 17 Apr,2024
Dear Spyridon,Thank you for taking time to give us a review. We are glad to see you enjoyed your stay with us. We hope to see you again soon.Thank you! !

6/10 Okay

Alberto

Travelled with partner
Disliked: Amenities, property conditions & facilities
Elevators were not working ,,had to walk up stairs to 3rd floor. Noisy by night. Other guests taking loud on hallways and parking lot.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb,2024
Dear Alberto,We appreciate your feedback and regret to hear about the inconvenience caused by the elevator issue and the noise during your stay. These concerns will be addressed to ensure a more comfortable and peaceful environment for all our guests. We hope to have the opportunity to provide you with a more seamless experience in the future.

4/10 Poor

Andjelina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ern on 14 Feb,2024
Dear Andjelina,Thank you for your review. Your comments are noted and will be addressed. We value your business and loyalty, and we hope to see you again very soon. Thank you !

10/10 Excellent

cheryl

Travelled with family
Liked: Staff & service
The staff behind the front desk were friendly and efficient both by check in and check out. The hallways smelled of smoke and the rooms had a musty smell.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb,2024
Dear Cheryl,We're pleased that our team provided efficient service during your check-in and check-out. However, we apologize for falling short in certain areas during your time with us. Your comments have been noted, and we will work diligently to address these issues and ensure a more comfortable and pleasant environment for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future.

4/10 Poor

Cassandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room stunk of cigarettes, TV didn’t work the entire stay, shower was dirty, and sheets had hair on them so I had to sleep on top of the bedding.
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb,2024
Dear Cassandra,Thank you for expressing your concerns to us. We apologize wholeheartedly for accommodations that weren't in proper condition for occupancy. Our maintenance team will check your TV, and our housekeepers will clean rooms thoroughly before guest arrival. We're a smoke-free property and will also work to ensure that this policy is enforced. Your comments are valued and we hope for an opportunity to deliver a better experience in the future.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb,2024
Dear Michael,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope you return soon.

10/10 Excellent

Daniel

Business traveller, Travelled with group
Quick overnight stay. Not a single problem. Had a good nights sleep and a hot shower. Thank you.
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb,2024
Dear Daniel,Thank you for allowing Holiday Inn Express Tower Center New Brunswick to host your recent overnight stay. It's wonderful to hear you had a comfortable night's rest and that you appreciated the efficient hot shower. We're grateful for your positive rating, and we hope to have the opportunity to welcome you back the next time you're in the area.

8/10 Good

daniela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Laundry machines not clean. Smell in halls. Breakfast ok (a few fresh food) Really close to bus station to New York.
Stayed 4 nights in Jan 2024
Response from General Manager on 28 Jan,2024
Dear Daniela,Thank you for taking the time to leave us a review. We are glad that you found our location in the city convenient. However, we are disheartened that we were unable to exceed all of your expectations. Your feedback will be shared with our team for improvement. Please visit us again so we can show you a much better experience.

10/10 Excellent

Alberto

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean rooms ,friendly staff
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan,2024
Dear Alberto,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Holiday Inn Express Tower Center New Brunswick!

10/10 Excellent

Zonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

yumna

Stayed 2 nights in Dec 2023

10/10 Excellent

Azaz Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff Good hot breakfast Clean rooms
Stayed 8 nights in Dec 2023
Response from General Manager on 11 Jan,2024
Dear Azaz,It is wonderful to know that you had an excellent experience with us. Receiving recognition for our impeccable accommodations is always appreciated, and we're thrilled you started your day off right with our delicious breakfast offerings. Additionally, our team is committed to providing high-quality guest service, so we're thrilled to hear that we made a good impression on you. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another great stay soon!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Miguel

Stayed 4 nights in Dec 2023

8/10 Good

Julia

Stayed 2 nights in Dec 2023

10/10 Excellent

Frohar

Stayed 3 nights in Dec 2023

6/10 Okay

Daniel, Trois-Rivieres

Travelled with partner
Liked: Cleanliness, property conditions & facilities
on m'a demandé un montant (a part de ma réservation) qui devait être remboursé et je ne l'ai jamais eu.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec,2023
Dear Daniel,Thank you for your review. We regret to learn of your disappointment with your experience. Please know that when booking through a third-party company, billing inquiries and refunds should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. It was a pleasure having you as our guest, and we wish you safe travels.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ern on 11 Dec,2023
Dear Yvonne,Thank you for the positive feedback. It was our pleasure to have you as our guest.Thank you !

8/10 Good

Adolphe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here 3 times and each time tbe staff was really friendly. The property is 1 min from the highway but in a extremely quiet area on the weekend which is fantastic.
Stayed 1 night in Sep 2023
Response from General Manager on 29 Nov,2023
Thank you for choosing to stay with us at Holiday Inn Express Tower Center New Brunswick. We are thrilled to learn you enjoyed your stay, and your kind words about our staff are very much appreciated. We hope you join us again, as it was a pleasure hosting you.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby is very nice! Check in service excellent.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov,2023
Dear Betty,Thank you for taking the time to share your experience at Holiday Inn Express Tower Center New Brunswick. We're delighted you enjoyed our lobby and had a seamless check-in experience. Your kind words are greatly appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast
Stayed 2 nights in Nov 2023
Response from General Manager on 29 Nov,2023
Dear Deepak,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our tasty breakfast spread hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with this hotel. I usually stay at teh Hilton over there butbthey have gone downhill so tried out this hotel. My biggest complaint is the shower rod and shower curtain. The rod must be installed incorrectly at a slant so the shower curtain slides and bunches in the middle of the rod....yes, wayer everywhere whenever you need to shower. Its a simple fix, I hope they just fix them. Otherwise, I was very happy that they and the hotel next door have a charger for e vehicles but wish they had more than one each. Gets difficult to find them available. The size of the rooms are great, the lobby is nice and teh staff very friendly and helpful! It seems that they are on the verge though of needing a "face lift" but overall the interior is satisfactory! I will return.
Stayed 2 nights in Oct 2023
Response from General Manager on 20 Nov,2023
Dear Jeanne,Thank you for sharing your thoughts! We're glad to hear that you were happy with our spacious rooms, welcoming lobby, and the friendliness of our staff. It's also great to know our electric vehicle charging facilities were a plus for you. Your feedback is also welcomed. We'll look at the shower rod, and your suggestion for more chargers will be considered. It was a pleasure to have you stay with us, and we look forward to your return to Holiday Inn Express Tower Center New Brunswick!

2/10 Terrible

Ivor

Stayed 1 night in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, quiet property and easy access to the freeway
Stayed 2 nights in Nov 2023
Response from General Manager on 7 Nov,2023
Dear George,Thanks so much for your review of Holiday Inn Express Tower Center New Brunswick! We're delighted that our immaculate, peaceful accommodations and convenient location impressed you. Please come back and see us anytime.

10/10 Excellent

Anabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Carolyn, Hauppauge

When we checked in at 3.30pm and went to the room it had not been cleaned
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov,2023
Dear Carolyn,Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. While we're glad you had a pleasant visit, we're very sorry to hear of the unfortunate oversight with your room not having been prepared. We hope you'll accept our apologies and we will certainly address this with our housekeeping team to ensure this is resolved going forward. We're grateful for your feedback, and we hope to have the opportunity to impress you the next time you're in the area.

10/10 Excellent

Ed

Stayed 1 night in Nov 2023

10/10 Excellent

John C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy visit
The check-in and checkout process was easy and efficient! The room was very clean. I loved the shower and the pressure from the shower head. I also enjoyed the complimentary breakfast.
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct,2023
Dear John,Thank you for sharing your five-star experience! We're thrilled you found the check-in process efficient and the room clean. Your compliments on the shower and breakfast are wonderful to hear. We look forward to your next stay at Holiday Inn Express Tower Center New Brunswick for more delightful experiences!

8/10 Good

Matthew, Hawthorne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice little area with other hotels around everything was very clean the staff was very friendly I had nothing to complain about
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct,2023
Dear Matthew,We're delighted you had a pleasant experience at Holiday Inn Express Tower Center New Brunswick. It's great that you found the area nice, the surroundings clean, and the staff friendly. Your satisfaction is important to us, and we hope to see you again soon.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel staff was very friendly. Not satisfied at all with hotel management assistance when dealing with emergency vehicle brakedown. EV charging station not usable yet hotel was not open to help us resolve issue with discharged vehicle.
Stayed 4 nights in Oct 2023
Response from General Manager on 25 Oct,2023
Dear Helen,Thank you so much for your comments. We're sorry to hear about any disappointment in the service received. We encourage you to reach out to us offline so that we may gather more information and better assist you. We hope to hear from you soon.