"I spent two nights at the Omni and truly did not want to leave. My visit was exceptional from start to finish.
My room was clean, quiet, and extremely comfortable, and the amenities were outstanding. The ambiance was so inviting that I found it hard to leave, though I was in town for a conference and spent much of my time on the mezzanine level. That space was also beautifully designed, comfortable, and very appealing.
I ordered in-room dining, which arrived quickly, and everything was flavorful and perfectly prepared. Jessica from in-room dining took my order and even called after delivery to make sure everything was correct. She was professional, thoughtful, and attentive. The staff member who delivered my food was also incredibly kind and professional, and I wish I had caught his name.
The front desk team was excellent at both check-in and checkout, making the entire experience seamless.
Overall, I would highly recommend the Omni for its cleanliness, amenities, beautiful guest rooms, and exceptional staff. If I’m ever in Louisville again, I would absolutely stay here."