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Easy check-in, ideal location close to everything in town!
James
Stayed 2 nights in Apr 2024
6/10 Okay
Dustin
Travelled with partner
24 Mar,2024
Liked: Staff & service
The first night was good! Second night went to use the restroom and found a cockroach in the shower. Will not be staying here again after seeing that.
Dustin
Response from Barb Mccord sure stay manager on 26 Mar,2024
Dear Dustin,I received your review from your recent stay with us here at surestay. First of all , I wanted to say how incredibly sorry and shocked hearing there was a roach in the tub. In my 3 years I can honestly say I have never seen nor had an issue with this. With that said, I immediately contacted our pest control company and had the room treated to ensure this does not happen in the future....again I am so sorry
While the building itself looks a little old, the room furniture is new or in a good shape. Daily room cleaning, towel changes, and toiletry additions were very nice as compared to the room price.
Munehiro
Stayed 2 nights in Feb 2024
Response from surestay management on 20 Feb,2024
on behalf of our team, I would like to thank you for your recent stay with us. We look forward to serving you again soon
Jay and Barb at the front counter were great. Always have a friendly smile.
Anita
Stayed 1 night in Feb 2024
Response from Front desk on 5 Feb,2024
Thank you Anita, we always love hearing how were are doing. :)
10/10 Excellent
ThoR
30 Jan,2024
ThoR
Stayed 1 night in Jan 2024
Response from front desk on 31 Jan,2024
thank you for taking the survey. We love hearing how we are doing.thank you again.
6/10 Okay
Heidi
Travelled with family
26 Jan,2024
Liked: Staff & service
Meh
Just so-so, there was leftover food and beer in our fridge, the rooms need a face-lift, we were on the roadside and it was loud and we could’ve used another blanket or a warmer blanket on our bed. The parking lot isn’t great and customer service was okay, nothing exceptional. Fine to have a quick stay over but not great overall.
Nice place, very clean, very happy with our stay in Wenatchee.
Toni
Stayed 1 night in Jan 2024
Response from frontdesk on 22 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 509-888-7378.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Barb McCordGeneral ManagerSureStay by Best Western Wenatchee
6/10 Okay
Cynthia Lee
15 Jan,2024
Liked: Cleanliness
You get what you pay for. It was clean and had the basic amenities. I was on the street side, lower floor so street traffic was noisy. No elevator so keep that in mind.
The property was clean and decent, however very noisy. The bed was extremely uncomfortable and the pillows were small, flat, and gave us neck issues in the morning.
thank you for your recent stay with us. I am sorry we did not meet your expectations on your stay and hope to have another opportunity to serve you in the future.
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 509-888-7378.Sincerely,Barb McCordGeneral ManagerSureStay by Best Western Wenatchee
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
It’s located in a convenient location for access and dining. An older accommodation but was clean and a great value for the price. They allow pets and has access to a trail system adjacent to the property which a lot of properties on the west side of the river lacks. The parking lot area seems fairly safe although a bit of broken glass near the dumpster and the green space on the north side of the lot could use a bit of cleaning. Premium movie channels included and was appreciated. Staff was friendly. Would stay again.
The property is easy access from the highway. We needed a good place to stay overnight, in a predicted snow storm, before catching a 6:00 a.m. flight from Pangborn. This hotel fits the bill for us all.
Hotel was ok. Dated but also the price reflects this. Close to hwy and shopping. The tub wasn’t very clean and the ice maker was in the cubby next to my room making it very loud.
bradley
Stayed 1 night in Oct 2023
Response from surestay management on 21 Oct,2023
On behalf of my staff, I would like to apologize for your experience.
Thank you for your review and hope that you will stay will us again.
4/10 Poor
Nicole
8 Oct,2023
Nicole
Stayed 1 night in Oct 2023
Response from sure stay management on 11 Oct,2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Response from sure stay management on 10 Sept,2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
6/10 Okay
Mark
4 Sept,2023
Liked: Staff & service
Mark
Stayed 2 nights in Sep 2023
4/10 Poor
Cirra
4 Sept,2023
Property is outdated, towels and linens are old and dingy. Room had an overwhelming scent, some type of cleaning product that didn’t dissipate over the three days. Staff was friendly and helpful. Centrally located.
Cirra
Stayed 4 nights in Aug 2023
Response from sure stay management on 4 Sept,2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Manuel Leopoldo
Travelled with family and small children
4 Sept,2023
Liked: Amenities
Manuel Leopoldo
Stayed 2 nights in Sep 2023
Response from sure stay management on 4 Sept,2023
thank you for your recent stay with us here at the Sure Stay by Best Western
10/10 Excellent
Isreal
2 Sept,2023
Liked: Cleanliness
Isreal
Stayed 2 nights in Aug 2023
Response from sure stay management on 4 Sept,2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
on behalf of my team, I would like to thank you for your recent stay and review of our property.
4/10 Poor
Garrett
25 Aug,2023
Garrett
Stayed 1 night in Aug 2023
Response from sure stay management on 16 Sept,2023
On behalf of our team, we apologize for not meeting your expectations. Hope we have the chance to see you again.
6/10 Okay
Esther
Travelled with partner
25 Aug,2023
Liked: Cleanliness, staff & service
The room was spacious which was nice but the pillows and bed weren’t very comfortable. Needs to be replaced. The staff was very kind and friendly. Parking was good. To smoky that weekend to enjoy the pool.
Esther
Stayed 1 night in Aug 2023
Response from sure stay management on 4 Sept,2023
Dear Esther,Thank you so much for your response from your recent stay with us.