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Reviews of Best Western Edinburgh/Columbus

2.5 out of 5
Best Western Edinburgh/Columbus
11780 N US Highway 31, Edinburgh, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 799 reviews" "
Rating 8 - Good. 291 out of 799 reviews" "
Rating 6 - Okay. 107 out of 799 reviews" "
Rating 4 - Poor. 53 out of 799 reviews" "
Rating 2 - Terrible. 48 out of 799 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela, Sycamore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute reservation when the (awful, filthy) hotel we had originally booked “couldn’t find” our reservation information from hotels.com. We were there to see the eclipse and almost everything was booked. Got lucky to find this hotel. Best Western in Edinburg checked us in quickly, problem-free, and with a smile. The room was clean, the beds were comfortable, and the area was convenient. I would recommend.
Stayed 1 night in Apr 2024

8/10 Good

Murat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only the check in process was long and tiring. 3 other customers in front of us.
Stayed 1 night in May 2024
Response from sheena gilley on 20 May,2024
thank you for your feedback.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasbabgreat place tonstay and the price made it even better. The option for breakfast is different daily and myvday was not good . No options
Stayed 1 night in May 2024
Response from SGilley on 17 May,2024
Thank you for you feedback. We appreciate you business:)Sheena GilleyGeneral Manager

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth time here , check in early price has always less than quoted. They let my grandkids come and visit and swim. They have treated me great.
Stayed 6 nights in May 2024
Response from SGilley on 14 May,2024
Thank you for your feedback. We are glad you had a great time at the Best Western Edinburgh/Columbus. Come back and see us:)Sheena GilleyGeneral Manager

6/10 Okay

Codie, Clay City

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SGilley on 1 May,2024
Thanks for your feedback. We appreciate your business!Sheena GilleyGeneral Manager

6/10 Okay

Dan

Ok
Stayed 1 night in Apr 2024
Response from SGilley on 23 Apr,2024
Thank you for your feedback. We appreciate your business. Sheena GilleyGeneral Manager

8/10 Good

Margie, Greensboro

Travelled with family
Liked: Cleanliness, amenities
It was clean. Staff friendly. Older hotel, but for a couple of nights and the price, it was great.
Stayed 2 nights in Apr 2024
Response from SGilley on 11 Apr,2024
Thank you for your feedback. We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, which, besides safety is the main thing I want in a hotel! The only thing I’d say was less than satisfactory was the bed. I usually love hotel beds, but this one was super uncomfortable. I tossed and turned because it made my back hurt pretty bad. BUT, if you don’t mind taking some Advil for your back, everything else was wonderful! The coffee was GREAT!
Stayed 1 night in Apr 2024
Response from SGilley on 11 Apr,2024
Thank you for your valuable feedback. We have brand new beds and have been hearing great things about them! I'm sorry you didn't find them comfortable. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Elizabeth, Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and I was even right next to the ice machine. The room itself was very nice, updated. The only quibble i had was with the bathroom; I had requested a handicap accessible bathroom and the shower was indeed a walk-in one, but the the floor was quite slick. There was a bar inside the shower, but nothing to grab onto outside the shower so I had to grab onto the towel rack near the shower. It was a bit precarious. Maybe add a different surface to the shower floor and a few more grab bars, it would be great. Thank you.
Stayed 3 nights in Apr 2024
Response from SGilley on 11 Apr,2024
Thank you so much for your valuable feedback. We will take all your suggestions into consideration! We appreciate your business:)Sheena GilleyGeneral Manager

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shops and restaurants.
Stayed 2 nights in Apr 2024
Response from SGilley on 9 Apr,2024
Thanks for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable, clean, and quiet. Great stop for a night while traveling.
Stayed 1 night in Mar 2024
Response from SGilley on 25 Mar,2024
Thank you for your positive feedback! We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. I slept amazing and felt safe. Would stay here again.
Stayed 1 night in Mar 2024
Response from SGilley on 22 Mar,2024
Thanks for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Tamela

We did an overnight stay. The room was clean and the bed was comfortable. They are pet friendly and we travel with a little dog so that was important for us. The location is great because of the restaurants and gas station is right there within walking distance.
Stayed 1 night in Mar 2024
Response from SGilley on 5 Mar,2024
Thank you for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Pool deck was painted and very slippery. Breakfast was picked over and very little was available. Syrup and waffle mix were empty and we had to ask to have them refill them. Overall, breakfast was tasty though.
Stayed 1 night in Mar 2024
Response from SGilley on 5 Mar,2024
Thank you for your valuable feedback and for helping us improve! We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

6/10 Okay

kevin

Stayed 1 night in Feb 2024
Response from SGilley on 22 Feb,2024
Thank you for your feedback. We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Desk receptionist was very pleasant, helpful and courteous. Property was nicely decorated, up to date and clean.
Stayed 1 night in Feb 2024
Response from SGilley on 20 Feb,2024
Thank you for your wonderful feedback! We hope to see you again:)Sheena GilleyGeneral Manager

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from SGilley on 22 Mar,2024
Thank you.

2/10 Terrible

LISA

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from SGilley on 15 Feb,2024
Thank you for your feedback. It is sad and unfair for you to rate a business a low score due to a hold being placed on your card when that is a standard procedure. Sheena GilleyGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem was kids running down the hall and above our room. We called the front desk and they told the parents. Young kids should always have a room on the first floor. It’s always a clean, up to date hotel.
Stayed 1 night in Feb 2024
Response from SGilley on 13 Feb,2024
Thank you for your valuable feedback. We appreciate you!Sheena GilleyGeneral Manager

10/10 Excellent

Lafleche

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from SGilley on 10 Feb,2024
Thank you for your perfect score! This is what we strive for:) We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Camille

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean and comfortable room and great breakfast! Highly recommend staying here!
Stayed 1 night in Jan 2024
Response from SGilley on 31 Jan,2024
Thanks for your great score! We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Kind of hard to find off of main road
Stayed 1 night in Jan 2024
Response from SGilley on 30 Jan,2024
Thank you for your excellent rating! We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Annette

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from SGilley on 19 Jan,2024
Thank you for your feedback. We appreciate your feedback!Sheena GilleyGeneral Manager

10/10 Excellent

Dianne, Marquette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from SGilley on 18 Jan,2024
Thank you for your positive feedback! We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 1 night in Jan 2024
Response from SGilley on 13 Jan,2024
Thank you for your perfect score! I'm glad our location worked for you:) We hope to see you again!Sheena GilleyGeneral Manager

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SGilley on 10 Jan,2024
Thank you for your feedback. We appreciate your business and hope to see you again:)Sheena GilleyGeneral Manager

8/10 Good

Amy, Rockton

Stayed 1 night in Dec 2023
Response from SGilley on 31 Jan,2024
Thanks for your great score! We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room and comfortable bed
Stayed 1 night in Dec 2023
Response from SGilley on 22 Dec,2023
Thanks for your positive 10/10 feedback! We are pleased you enjoyed your stay:)Sheena GilleyGeneral Manager

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SGilley on 19 Dec,2023
Thank you for your feedback. We appreciate your business:)Sheena GilleyGeneral Manager

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel for a shorter stay
The staff is attentive and easily accessible. The lobby is clean, comfortable furniture and the included breakfast buffet had a number of choices for all tastes. The room is showing some signs of wear and age. However it was clean. The bedding was comfortable. Have stayed several times because they allow pets. Having said that, the hotel is extremely quiet. Rarely does “neighboring room noise” cause our dog to bark. Ample free self parking in a large lot.
Stayed 1 night in Dec 2023
Response from SGilley on 19 Dec,2023
Thank you for taking time to submit your feedback regarding your continuous stays at the Best Western Edinburgh/Columbus! We appreciate you and hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SGilley on 10 Feb,2024
Thank you for your perfect score! This is what we strive for:) We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Dark
Stayed 1 night in Dec 2023
Response from SGilley on 5 Dec,2023
Thank you for your perfect score! This is what we strive for:) We hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SGilley on 5 Dec,2023
Thank you for your perfect score! This is what we strive for:) We hope to see you again:)Sheena GilleyGeneral Manager

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from SGilley on 28 Nov,2023
Thanks for your feedback. We hope to see you again:)Sheena GilleyGeneral Manager

6/10 Okay

Monica

Travelled with family
Disliked: Staff & service
Jacuzzi tub showers should be ripped out. Nasty build up and felt unclean. No elevator to 2nd or 3rd floors...NONE. not out of service.
Stayed 1 night in Nov 2023
Response from S.G on 20 Nov,2023
Thank you for your feedback. Sheena GilleyGeneral Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean an well kept.
Stayed 3 nights in Nov 2023
Response from Sheena Gilley on 13 Nov,2023
Thank you for your perfect score!! We appreciate your business and hope to see you again!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Sheena Gilley General Manager on 14 Nov,2023
Thank you for choosing to stay at Best Western, glad you had a great experience. We hope to see you again.

2/10 Terrible

Josh

Stayed 1 night in Oct 2023
Response from SGilley on 2 Dec,2023
Thanks for your feedback. Please contact the hotel if something went wrong with your stay!Sheena GilleyGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SGilley on 6 Nov,2023
Thank you for your perfect score! This is what we strive for! Hope to see you again:)Sheena GilleyGeneral Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SGilley on 5 Nov,2023
Thank you for your perfect score! This is what we strive for:) We hope to see you again!Sheena GilleyGeneral Manager

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in. Would have been a plus if they had a washer and dryer for guests available
Stayed 1 night in Nov 2023
Response from SGilley on 5 Nov,2023
Thank you for your valuable feedback. We do provide laundry services by turning your laundry into our staff! We hope to see you again:)

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SGilley on 6 Nov,2023
Thank you for your perfect score! I will compliment my team on a job well done! This is what we strive for! Hope to see you again:)Sheena GilleyGeneral Manager

4/10 Poor

Paul

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly uninterested reception staff rude aggressive cleaners average food
Stayed 3 nights in Oct 2023
Response from SGilley on 31 Oct,2023
Thank you for your feedback. I will be sure to share your review with my staff to ensure the best service in the future. We appreciate you taking time out to help us improve!Sheena GilleyGeneral Manager

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay. We’ll be back
Stayed 1 night in Oct 2023
Response from SGilley on 31 Oct,2023
Thank you for your perfect score!! We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is cheerful and helpful - does your laundry for a small fee.
Stayed 1 night in Oct 2023
Response from SGilley on 31 Oct,2023
Thank you for your 5/5 score!! We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

4/10 Poor

George

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I cannot believe the price we pay for things anymore. This hotel is the latest in a list of properties I’ll never stay at again. The rooms were small, humid, had terrible beds and the bathroom was tiny, dirty and uncomfortable! No value for the price paid!
Stayed 1 night in Oct 2023
Response from SGilley on 31 Oct,2023
We appreciate your feedback. We always encourage guests to make us aware of any issues so we can have the opportunity to make things right! I apologize your stay was less than great and assure you this is not our typical standard.

10/10 Excellent

Amy

Room was clean
Stayed 2 nights in Oct 2023
Response from SGilley on 31 Oct,2023
Thank you for your perfect score!! We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from SGilley on 31 Oct,2023
Thank you for your feedback. We appreciate your business and hope to see you again!Sheena GilleyGeneral Manager

8/10 Good

Latyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SGilley on 31 Oct,2023
Thank you for your valuable feedback. We appreciate your business:)Sheena GilleyGeneral Manager

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2023
Response from SGilley on 29 Oct,2023
Thank you for your valuable feedback. We appreciate your business!