Exterior

Reviews of Holiday Inn Express Edinburgh - Leith Waterfront, an IHG Hotel

3 out of 5
Holiday Inn Express Edinburgh - Leith Waterfront, an IHG Hotel
Britannia Way, Ocean Drive, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1002 reviews" "
Rating 8 - Good. 356 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - really helpful, friendly and efficient. Our room was spotlessly clean, the accoutrements were replenished every day and the amenities were modern. Breakfast was a well presented, well organised event every morning - hot fresh tasty food, plenty of fruit and pastries, and juices/hot drinks. The only slightly annoying thing was the main elevator seemed to be in favour of the upper floors, not the ground floor, but there was a second lift around the corner so it was no real problem.
Stayed 3 nights in May 2024
Response from HOM on 23 May,2024
Wow, 5-stars! Thanks so much, Theresa Ann. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're happy to see you were satisfied with the hotel's cleanliness. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to welcome you back and All the best, Kurt - Hotel Operations Manager.

6/10 Okay

Colin

Liked: Staff & service, property conditions & facilities
It was what I would expect.
Stayed 3 nights in May 2024
Response from HOM on 20 May,2024
Hi Colin, thanks for the feedback. We hope to see you again and All the best, Kurt - Hotel Operations Manager.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting Royal Yacht so excellent location, (I've been a few times to this holiday inn) excellent service by staff Particularly Kirsty who helped with one of my party who was wearing an arm sling
Stayed 2 nights in May 2024
Response from HOM on 20 May,2024
Paul, thanks for taking the time to leave a review. We're glad to see your trip was worth 5-stars. We hope to see you again and All the best, Kurt - Hotel Operations Manager.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 15 May,2024
Thanks for the review, Lisa.Kurt

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shore area and its bars and restaurants are in easy walking distance and the tram stop is just across the road. Staff are friendly and helpful and the bar is a pleasant place to round off an evening.
Stayed 4 nights in Apr 2024
Response from HOM on 1 May,2024
Wow, 5-stars! Thanks so much, Kathleen. We're glad our location was convenient for exploring the area. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to see you again and All the best, Kurt - Hotel Operations Manager.

10/10 Excellent

Adrian, BINGLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't sure what to expect but this Holiday Inn is one of the best run hotels i have stayed in. I mean everything just gels here. The staff are quite honestly astoundingly good. From walking in the door they were warm and friendly and just so welcoming. The room was spotless, including tea/coffee making things. And the breakfast is wonderful. 10/10 to all of you we will be back for sure.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 26 Apr,2024
Thanks for the review and feedback, Adrian.We're so pleased to read that you enjoyed your stay!It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said!What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. All the best,Kurt

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and helpful at all times. The area is lovely, easily accessible by tram or car.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 22 Apr,2024
Thanks for the review, Hayley.We're glad you felt the team were friendly and helpful. That's what we like to hear!All the best,Kurt

6/10 Okay

ALAN

Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 13 May,2024
Thanks for the review.All the best,Kurt

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, very friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 9 Apr,2024
Thanks for the review!The team will be happy to see they made a good impression.All the best,Kurt

10/10 Excellent

Shona

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 8 Apr,2024
Thanks for the review, Shona.Kurt

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible for transport to Edinburgh and also walking distance to Leith. Helpful staff and very clean. Towels and tea replaced every day. Good breakfast included and always well stocked- well done all 👍
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on 2 Apr,2024
Thanks for the review, Julie!We're pleased to hear that you rated us 5/5!The team will be happy to see they made a good impression.All the very best,Kurt

6/10 Okay

Kalakata Sudhir

Travelled with family
This is a pretty basic accommodation, ambience and decor. One would expect better standards when you see Holiday Inn brand
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 26 Mar,2024
Thanks for your review.We're pleased to hear that you liked your stay.All the best,Kurt

10/10 Excellent

Lianne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel for our family of 4. Breakfast included in the price, which was a great bonus! The staff were friendly, helpful and kind. Easy check in and check out, plenty of parking. Great location. On princess street within 20 minutes, using the tram. Room is small but ideal for an overnight or weekend city break. Would go back again.
Stayed 1 night in Mar 2024
Response from HOM on 29 Mar,2024
Thanks for the perfect rating, Lianne. We're glad to hear the whole family had an enjoyable stay. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to see you again and All the best, Kurt - Hotel Operations Manager.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 18 Mar,2024
Thanks for the review and feedback, Michael!All the very best,Kurt

6/10 Okay

Keith

Travelled with partner
Liked: Staff & service
Not as nice room as previously Didn’t enjoy my stay as much this time
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 13 Mar,2024
Thanks for the review, Keith.We're sorry to hear that you didn't enjoy your stay as much as last time.We hope to welcome you back with us again soon.All the very best,Kurt

10/10 Excellent

Guthrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 12 Mar,2024
Thanks for the review and feedback, Guthrie.We're pleased to hear that you enjoyed your stay!All the very best,Kurt

10/10 Excellent

HILDA

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 26 Mar,2024
Thanks for the review!All the best,Kurt

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great staff Great hotel See you soon again
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 23 Feb,2024
Thanks for the review and feedback, Sean.We're pleased to hear that you found our team and hotel, great!We hope to welcome you back with us again soon.Kurt

4/10 Poor

Joshua

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 22 Mar,2024
Thanks for the review, Joshua.All the best,Kurt

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for a 'twin Centre' stay - Leith and Edinburgh. Two minutes walk from HMY Britannia AND the Edinburgh Tram stop. Friendly staff who went above and beyond.
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 21 Feb,2024
Thanks for the review and feedback, Christopher.We're pleased to hear that you enjoyed your stay.Our team always tries their best to make sure that our guests have the best stay possible!All the very best,Kurt

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Handy and overnight parking
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb,2024
Wow! What a wonderful review. Thanks, Elizabeth.Hoping to see you again soon. Take care, Kurt -

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 22 Mar,2024
Thanks for the review, Janet!All the best,Kurt

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, room comfort
Weekend Trip to visit family
Parking and check in quick and straightforward. Room was fine, plenty of room and clean, just a little tired looking but totally acceptable Great location for us with good transport links to get around without having to worry about parking We had read a lot of reviews about breakfast queues. Despite going at 9am both days we were seated straightaway. Staff all looked very busy, perhaps they were short on the first day as some items needed replenished but they were definitely trying their best to keep on tops of things.
Stayed 2 nights in Feb 2024
Response from - Hotel Operations Manager on 20 Feb,2024
Wow! What a wonderful review. Thanks, Lesley.We take pride in knowing guests are happy with their experience. We hope to welcome you back again soon.Best wishes, Kurt

10/10 Excellent

Graham

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb,2024
Thank you for recommending us in your review!Take care, Kurt -

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel & easy to get to airport
The staff were very friendly and helpful. The hotel was comfortable and clean. The only drawback was the limited parking. Overall though it was an excellent stay.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 16 Feb,2024
Thanks for the review and feedback, Belinda.We're so pleased that you had a lovely stay!All the best,Kurt

10/10 Excellent

Gregory J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 14 Feb,2024
Thanks for the review!All the best,Kurt

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean spacious rooms
Beautiful hotel, very clean rooms, big and bright. Quiet but close to everything. A lot of workers staying overnight but very quiet leaving early in the morning only problem with them was they parked in disabled parking spots! (Hall carpet was a bit dirty on second day so only 4 stars because of that)
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 12 Feb,2024
Thanks for the review and feedback, Lynda.We are so pleased to hear that you found our hotel, beautiful and bright!We take cleanliness seriously and we will share your comments with the housekeeping team.All the very best,Kurt

8/10 Good

Kapil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 12 Feb,2024
Thanks for the review!All the best,Kurt

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to explore Leith
Stayed one night as booked for dinner at nearby restaurant. Took the tram to Edinburgh centre to do some shopping next day . Parking excellent and rates good. Lovely sausages at breakfast
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 6 Feb,2024
Thanks for the review, Susan.We're pleased to hear that you enjoyed your stay and found our hotel, well-located!It's great to read that you took advantage of the inclusive breakfast.All the best,Kurt

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find, walking distance to restaurants and 2 minutes walk from Ocean Drive shopping centre, 2 minute walk to tram stop to city centre great location, clean comfortable and friendly staff.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb,2024
Thanks for the review, We're pleased to hear that you enjoyed your stay and found it well-located!All the best,Kurt

4/10 Poor

john

Travelled with family
Disliked: Cleanliness, staff & service
I am furious. I received a parking ticket when no one explained at check in that as a guest I had to pay
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb,2024
Thanks for the review.Please may you reach out to us at : manager@expressedinburgh.co.uk to discuss this matter further Kurt

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Brittania and fingal
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 31 Jan,2024
Thanks for the review, Julie!All the very best,Kurt

8/10 Good

Wilson

Travelled with family
Liked: Amenities
Unable to be seated at breakfast due to overcrowding
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 29 Jan,2024
Thanks for the review and feedback.We advise guests to make their way down sooner rather than later to avoid the busier times of service!All the best,Kurt

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 30 Jan,2024
Thanks for the review!All the best,Kurt

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Amazing hotel so clean and very accommodating. Rooms are also a decent size We only have a 3 month old baby and the staff couldn’t do enough for us to make sure we had everything we needed Will definitely return to this hotel.
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 23 Jan,2024
Thank you for the fantastic review, Dominic!We're so pleased to hear you had a great stay and that our team did all they could to ensure this was the case!All the very best,Kurt

10/10 Excellent

Anuna

Business traveller
Liked: Amenities
Booked this hotel for 1 night, nice and cosy room, very close to the VFS office, shopping centre.. staff were very helpful and respectful.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Jan,2024
Thanks for the review and feedback, Anuna!We're so pleased to hear that you liked your stay with us.Our team do their best to ensure that you have an amazing time and we're glad to see that was the case!All the very best,Kurt

10/10 Excellent

Denesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very welcoming, the staff were very helpful and friendly. The rooms neat and well stocked for a weary traveller. The breakfast was served in an excellent atmosphere wherby you can have a nice meal from the array of food. Iam very happy with the transportation links to places i needed to go from the hotel. Would visit again and I would definitely recommend to family and friends.
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 18 Jan,2024
Thank you for the lovely review and feedback, Denesia!It's great to hear that you loved your experience whilst here with us!All the very best,Kurt - Hotel Operations Manager

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 17 Jan,2024
Thanks for the review and feedback!Kurt - Hotel Operations Manager

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, friendly and helpful staff, convenient location, readonably clean. However, need to spruce up bathroom - usual black mould starting to develop around shower tray. Shower actually fell off although swiftly fixed by hotel staff.
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on 9 Jan,2024
Thank you for the review and feedback, Ronald!We're pleased to hear that you found our team to be friendly and helpful!It's great to see that our team managed to swiftly fix the issues you encountered.All the very best,Kurt

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
Heating unit in room not adequate for winter also noisy.Parking of £10 a night I think is a bit high . The breakfast is very good and staff very friendly and helpful .
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Jan,2024
Thanks for the review!We're so pleased to hear that you enjoyed our breakfast and found our team, very helpful!All the best,Kurt

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stay with older kids
We stayed in a room with our 2 kids ages 14 and 11. They shared a sofa bed which was a decent size but the mattress seemed quite uncomfortable - I could feel the springs through it. With the sofa bed set up the room was very cramped but was ok for a one night stay. Overall the room was very clean and the bathroom was good. Breakfast was a good standard for the price.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Jan,2024
Thanks for the review and feedback.We're pleased that you found your bedroom clean and took advantage of our complimentary breakfast service!All the best,Kurt

8/10 Good

Kristopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Jan,2024
Thanks for the review!All the best,Kurt

6/10 Okay

VAN

Travelled with group
Convenience to
Stayed 1 night in Dec 2023
Response from HOM on 5 Jan,2024
Thanks for the rating, VAN. We hope to welcome you back and All the best, Kurt - Hotel Operations Manager.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan,2024
Stuart, thanks for the amazing rating. We hope to welcome you back and All the best, Kurt - Hotel Operations Manager.

8/10 Good

Surjeet

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Jan,2024
Thanks for the review and feedback!All the best,Kurt

8/10 Good

Richard

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec,2023
We appreciate your feedback, Richard.All the best, Kurt -

10/10 Excellent

satish

Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on 29 Dec,2023
Satish, your lovely feedback is welcomed!All the best, Kurt

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec,2023
Thanks for your positive comments, Aimee!All the best, Kurt -

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage verkehrsgünstig Nähe zu vielen Pubs und dem Hafen geeignet für Städtetrip und Trips in die Highlands und nach Fife. 😑 Frühstück nur Basis kein Käse,keine nicht gegrilltes Wurst
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec,2023
Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,

10/10 Excellent

Julie Anne Case

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind and helpful with great service and accommodations .
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on 22 Dec,2023
Thank you for the lovely review!All the best,Kurt