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Reviews of Holiday Inn Express & Suites Sherwood Park-Edmonton Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Sherwood Park-Edmonton Area, an IHG Hotel
11 Portage Lane, Sherwood Park, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 350 out of 613 reviews" "
Rating 8 - Good. 192 out of 613 reviews" "
Rating 6 - Okay. 37 out of 613 reviews" "
Rating 4 - Poor. 17 out of 613 reviews" "
Rating 2 - Terrible. 17 out of 613 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower pressure was just right, the bed was super comfortable and all the staff members were great. Abby the staff member that runs the breakfast session was very friendly and accommodating of my food allergies. Highly recommend staying at this hotel. They deserve a 5 star rating.
Stayed 4 nights in Apr 2024
Response from Sachin on 29 Apr,2024
Dear Chan,Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest services and are glad that you liked your stay.Look forward to host you again soon.Regards,

2/10 Terrible

Joeseph

Stayed 1 night in Apr 2024
Response from Sachin on 29 Apr,2024
Dear Joseph,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards,

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely pleasant and helpful , check in and out was easy
Stayed 1 night in Apr 2024
Response from Sachin on 29 Apr,2024
Dear Lynn,Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay.Look forward to host you back soon.Regards,

10/10 Excellent

Sherrie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing! Such a great place to stay!
Stayed 1 night in Mar 2024
Response from Sachin on 27 Apr,2024
Hi Sherrie:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services and our glad that you liked your stay with us.Look forward to host you back soon.Regards,

10/10 Excellent

B Gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable sleep. The bed was great!
Stayed 1 night in Apr 2024
Response from Sachin on 27 Apr,2024
Hi Gaye:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services and our glad that you liked your stay with us.Look forward to host you back soon.Regards,

10/10 Excellent

TARA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to make sure our stay was happy and successful. Room was great, price was even better!
Stayed 1 night in Apr 2024
Response from Sachin on 19 Apr,2024
Hi Tara:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you again soon.Regards,

10/10 Excellent

Bintu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good 👍
Stayed 1 night in Apr 2024
Response from Sachin on 16 Apr,2024
Hi Bintu:Dear Guest:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you back again soon.Regards,

8/10 Good

duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No swimming pool as advertised- please update the sites.
Stayed 1 night in Apr 2024
Response from Sachin on 13 Apr,2024
Hi Duane,Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional Guest services and are sorry to hear that you had some incorrect information about the hotel.We have a hot tub and no swimming pool at our hotel and we are really sorry if it says swimming pool at any of the sites. Would you be able to share the site where it says the hotel to have a swimming pool please as that will help us to correct the same.We look forward to host you again soonRegards,

10/10 Excellent

Niles

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for taking my safety courses across the street
Stayed 4 nights in Apr 2024
Response from Sachin on 12 Apr,2024
Hi Niles, Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional services to our Guests and are glad to know that you liked your stay with us.We look forward to host you again soon.Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sachin on 12 Apr,2024
HI David,Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional Guest Services and are glad that you liked your stay with us.We look forward to host you back soon.Regards,

6/10 Okay

Omolara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Sachin on 4 Apr,2024
Dear Omolara, Thank You for taking out time to share your feedback about our hotel. We strive to provide exceptional services to our Guests and apologies for not being able to do the same for you.However, we look forward to host you back soon and be able to make your stay a comfortable one.Regards,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, good price
Stayed 1 night in Apr 2024
Response from Sachin on 4 Apr,2024
Hi Vanessa,Thank you for taking out time to share your feedback about our hotel. We strive to provide excellent services to our Guests and are glad to know that you liked your stay with us.Look forward to host you back soon.Regards,

6/10 Okay

Cory

Travelled with partner
Liked: Cleanliness, staff & service
Hot tub wasn’t working as well as issue with thermostat!
Stayed 1 night in Mar 2024
Response from Sachin on 1 Apr,2024
Thanks for taking out time to share your valuable feedback for our hotel. We strive for making our Guest's stay a comfortable one and sincerely apologize for not being able to make this stay of yours as per your expectation.We look forward to host you again soon so that we can make up for this lost opportunity.Regards,

10/10 Excellent

Ana

Stayed 1 night in Mar 2024
Response from Sachin on 19 Apr,2024
Hi Ana:Thank you for taking out time to share your valuable feedback about our hotel. We strive to provide exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you again soon.Regards,

8/10 Good

Carol

Stayed 2 nights in Mar 2024
Response from Sachin on 8 Apr,2024
Hi Carol:Thank you for taking out time to share your feedback about our hotel. We strive to provide exceptional Guest Service and are glad to know that you liked your stay here.We look forward to host you back soon again.Regards,

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the hiway and downtown great location
Stayed 2 nights in Mar 2024
Response from Sachin on 15 Mar,2024
Dear Jason:Thank you for your feedback. We are glad that you liked our hotel and look forward to have you back with us soon.Regards

10/10 Excellent

Elden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Sachin on 11 Mar,2024
Dear Elden,Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us. I have taken your concern regarding the hot tub and stay assured the same will be taken care off. We hope you visit us soon again.Regards,

10/10 Excellent

Adair, Neilburg

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Comfortable room and beds.
Stayed 1 night in Mar 2024
Response from Sachin on 11 Mar,2024
Dear Adair:Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us.I have taken your concern regarding the hot tub and stay assured the same will be taken care off. We hope you visit us soon again. Regards,

10/10 Excellent

yvonne, County Grande Prairie

Stayed 1 night in Mar 2024
Response from Sachin on 27 Mar,2024
Hi Yvonne,Thank you for taking out time to share your feedback about our hotel. We are glad that you liked your stay and look forward to host you again soon.Regards,

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay! Lovely staff. Very clean and beds were very comfortable. Only complaints were the hottub being cold & there was plows outside the window that were super loud but that’s understandable.
Stayed 1 night in Mar 2024
Response from Sachin on 4 Mar,2024
Dear Alexandra:Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us.I have taken your concern regarding the hot tub and stay assured the same will be taken care off.We hope you visit us soon again.Regards,

10/10 Excellent

Jenna

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Lindsay at the front desk is fabulous!! So caring and kind.. it does not go unnoticed by guests and makes us want to return to stay again!!!
Stayed 1 night in Mar 2024
Response from Sachin on 4 Mar,2024
Dear Jenna:Thank you for taking out time to share your feedback with us. We strive for making the stays for our Guests a memorable one and are glad that you liked staying with us.Regards

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Feb 2024
Response from Rita on 26 Feb,2024
Dear Kristen,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express Sherwood Park. We're happy to hear that you enjoyed your stay with us. We appreciate your comments on the friendly staff it left us such a positive impression.Looking forward to welcoming you back for another fantastic stay.

4/10 Poor

Ashley

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
It was not quiet at all. Very loud on our floor and it ruined our sleep
Stayed 1 night in Feb 2024
Response from Rita on 26 Feb,2024
Dear Ashley,We sincerely apologize for the disturbance caused by the noise from the Sports Team during your recent stay at our hotel. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing you with a peaceful environment.Please rest assured that we are taking immediate steps to address this issue and prevent similar occurrences in the future. Your feedback is invaluable to us and we appreciate you bringing this matter to our attention.Thank you for choosing Holiday Inn Express & Suites Sherwood Park-Edmonton

10/10 Excellent

Gaetanne

Stayed 1 night in Feb 2024
Response from Sachin on 21 Mar,2024
Hi Gaetanne:Thank you for taking out time to share your feedback about our hotel. We strive for providing exceptional Guest Services to our Guests and are glad that you liked your stay with us.Look forward to host you again.Regards

4/10 Poor

Vantanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sachin on 29 Feb,2024
Dear Vantanna:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Excellent

dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and property! Staff was tremendous!
Stayed 1 night in Feb 2024
Response from Sachin on 29 Feb,2024
Dear Dalton:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sachin on 29 Feb,2024
Dear Katherine:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

8/10 Good

Marisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all really friendly, and check-in/out was a breeze. The free breakfast in the mornings is a nice touch - and they have plenty of options! (There were several hot options pancakes, beans, potatoes, turkey & pork sausages, and cheese omelets. And then the standard cereal & milk, yogurts, begals/breads/english muffins, juices, and tea/coffee.) We didn't get a chance to use the hot-tub or pool, but it looked clean and spacious. The room was exactly what we needed - roomy for the 2 queen beds, a desk & chair, tv, coffee/tea maker, microwave and fridge. The bathroom had a large sink counter (which is nice for putting your face wash and makeup out etc.), and a deep shower/tub combo with accessibility handles for getting in and out. The beds were comfortable and we had plenty of pillows. The heat/cooling was easy to control in the room, and instructions were on a plaque on the wall next to it. The only downside is that there wasn't any information on the hotel (tv guide/channel listings, breakfast times, pool location/operation times etc.) anywhere in the room. So we had to constantly call down to the front desk to ask, and I felt bad having to do that over & over again. Parking is a lot outside, sadly no underground.
Stayed 1 night in Jan 2024
Response from Sachin on 29 Feb,2024
Dear Marisa:Thank you for taking out time to leave a rating and feedback for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Excellent

allan

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to start while in town working
Stayed 3 nights in Jan 2024
Response from Sachin on 29 Feb,2024
Dear Allan:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Excellent

Balwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jan 2024
Response from Sachin on 29 Feb,2024
Dear Balwinder:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Excellent

Kenneth, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean new looking rooms. Staff very friendly and courteous. I am very happy with this hotel!
Stayed 1 night in Dec 2023
Response from Sachin on 29 Feb,2024
Dear Kenneth:Thank you for taking out time to leave a rating for us. Trust me ratings and feedbacks left by our Guests are of utmost importance for us and motivates us even more to strive for even better Guest Services towards our Guests.We look forward to host you once again at Holiday Inn Express & Suites, Sherwood ParkThanks & Regards,Sachin Sharma

10/10 Excellent

Tatiana

Stayed 1 night in Dec 2023

10/10 Excellent

Brandy

Stayed 1 night in Oct 2023

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay body not really use to the bed and pillows to be honest.
Stayed 3 nights in Dec 2023

2/10 Terrible

Jeffery

Stayed 1 night in Dec 2023

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Cara

Stayed 1 night in Nov 2023

10/10 Excellent

Jaylynn

Stayed 1 night in Nov 2023

8/10 Good

Elmer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite nice and convenient for our needs.
Stayed 1 night in Nov 2023

4/10 Poor

Tracy

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Tracy

Disliked: Staff & service, property conditions & facilities
The staff (ESPECIALLY overnight and late evening) are unwelcoming, rude, and act pissed off if you ask for help with anything at all. They make you feel as though you are bothering them for staying at their hotel. WORST EXPERIENCE EVER. I came here for a “staycation” and I would NEVER recommend to anyone else. I’ve stayed alone or with my husband in Sherwood Park at other hotels for “staycations” and they’ve all been amazing. We have traveled quite a bit in 30 yrs of marriage and this is the very first hotel I’ve actually taken the time to write a negative review for. It’s shocking how condescending and rude the front desk night staff are.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here Multiple times
Always a great stay here when we are in town.
Stayed 1 night in Oct 2023

2/10 Terrible

Patrick

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good comfy beds
Stayed 1 night in Oct 2023

8/10 Good

firoz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean and very well breakfast good stuff very friendly cleaners over all good
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!!!! Just missing bacon
Stayed 1 night in Sep 2023

8/10 Good

Christine

Travelled with family
Liked: Staff & service, amenities
The staff was excellent but the property itself could use some work.
Stayed 1 night in Sep 2023

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023