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Reviews of Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites West Edmonton - Mall Area, an IHG Hotel
18520 100 Avenue Northwest, Building 2, Edmonton, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 673 out of 1097 reviews" "
Rating 8 - Good. 294 out of 1097 reviews" "
Rating 6 - Okay. 63 out of 1097 reviews" "
Rating 4 - Poor. 28 out of 1097 reviews" "
Rating 2 - Terrible. 39 out of 1097 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donna L

Liked: Cleanliness, staff & service, property conditions & facilities
Super quiet and very clean. Breakfast was always yummy.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alvina

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops were nearby
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel. My room was clean and very roomy. The bed was comfortable and I really enjoyed the variety of options for breakfast.
Stayed 2 nights in Apr 2024

8/10 Good

Shaun

Liked: Cleanliness
Shuttle service
Stayed 1 night in Apr 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff have great customer service. Good location Highly recommend.
Stayed 4 nights in Apr 2024

6/10 Okay

Angus

Travelled with partner
Liked: Cleanliness
Property and service was good. king room with jetted tub suite was below average. A waste of a large open space. Nothing but a narrow uncomfortable lounge chair for seating in a large under-utilized space for a couch and coffee table. Over priced for a suite.
Stayed 4 nights in Apr 2024
Response from Vivek on 27 Apr,2024
Dear Angus,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WEST EDMONTON-MALL AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at vbehal@hiecws.com.Sincerely,Vivek Behal Duty Manager

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Aryan Khangura on 26 Apr,2024
Dear Doreen,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Brad

Stayed 3 nights in Feb 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aryan Khangura on 26 Apr,2024
Dear Sean,Thank you for taking the time to leave a 5 out of 5. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great but website sent me to the wrong location
Stayed 3 nights in Apr 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Jerry,Thank you for taking the time to leave a kind review. We apologize for any issues you faced in finding the location of our hotel, we hope this did not inconvenience you. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Paul,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
I’m all good
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Bernice, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Winston Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway 16A; free underground parking
Stayed 5 nights in Apr 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Winston, Thank you for taking the time to tell us about your stay, We are glad to hear you enjoyed your time with us and found the location convenient. We appreciate the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded to the top floor for quietness but it wasn’t that quiet. We had some kids knocking on our door then run away a couple times. Rooms close to the elevator shouldn’t be advertised as quiet. All in all I’ll continue to stay with your establishment.
Stayed 3 nights in Apr 2024
Response from Vivek on 17 Apr,2024
Hi Kevin,Thank you for taking time and giving us your honest feedback. I have updated your request to your profile that you need room on the top floor and away from elevators. I sincerely apologize for the inconvenience caused to while staying with us and really want to change your perception towards the hotel on your next visit.Thanks,VivekDuty Manager

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, room was nice and breakfast included is very helpful for families!
Stayed 1 night in Feb 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Joanne, Thank you for the kind review, we are delighted to hear you had a wonderful stay and enjoyed your breakfast. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Tim,Thank you for the 5 out of 5! We appreciate the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Anh,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

6/10 Okay

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good except for one thing. The ceilings got no sound proofing. You hear people walking above you, loud and clear.
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Omar, Thank you for taking the time to tell us about your stay. We appreciate the kind feedback and we are sorry to hear you found the room noisy. We hope this did not inconvenience you. Thank you again and we hope to make it up to you.Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Usman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent holiday in. Express. Courteous staff standard layout. Pool and hot tub on site. Free breakfast is a bonus. Nothing fancy but hearty warm breakfast
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Usman, Thank you for taking the time to tell us about your stay. We are delighted to hear you enjoyed your breakfast and had a great experience with our team. Thank you for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

CHENGCHENG, Calgary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Every thing is perfect, if the breakfast can improve, that’s would be great!
Stayed 3 nights in Apr 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Guest,Thank you for taking the time to tell us about your stay! We are glad to hear you enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and efficient. Hotel was in convenient location. Very clean and quiet.
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Amy,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a wonderful stay and enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Myles,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Robert

Travelled with family
Liked: Property conditions & facilities
Food was good, check in and out was smooth and easy, place was clean and relatively quiet.
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Robert,Thank you for taking the time to tell us about your stay, We are glad to hear you enjoyed your time with us and found it clean and comfortable. Thank you for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Randy

Stayed 1 night in Mar 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Randy,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Samantha,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and kept the place clean
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Janet,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a great experience with our team, we appreciate the kind comments and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Omran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and helpful
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Omran,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely, clean and comfortable stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff. Breakfast had choices for everyone.
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Susan,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and enjoyed breakfast. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Robert,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Bozena

Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 23 Apr,2024
Dear Bozena, Thank you for taking the time to leave a 5 out of 5! We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Rita

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always friendly and helpful, i was disappointed to find the hot tub closed monday, informed it was routine weekly water changes and then still closed tuesday. The breakfast was enjoyable, room comfortable, could do with bigger tubs and a better shower head.
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Rita, Thank you for taking the time to tell us about your stay! We are glad to hear you had a wonderful stay and had a great experience with our team. Thank you for the kind feedback and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

2/10 Terrible

corly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to share my Video, No hot water, the towel is dirty, gross, never stay in this place anymore..
Stayed 3 nights in Mar 2024
Response from Vivek on 26 Apr,2024
Dear Corly,It is highly upsetting to see a low rating feedback and I believe me, and the Hotel Manager already had a conversation with you about this that due to safety measures we as a hotel not allowed to run piping hot water into the rooms that you requested for your back. I apologize for not meeting up your expectations. Kind regards,VivekDuty Manager

8/10 Good

Katelyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay. Great location, close to everything you need. Clean and spacious rooms. Check in and check out was organized and quick.
Stayed 4 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Katelyn,Thank you for taking the time to tell us about your stay! We are thrilled to hear you enjoyed your time with us and found it convenient and clean!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itvwas a good place to stay
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Crystal, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Xhenete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Guest,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Burton, Nahanni Butte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Burton,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

velizar

Travelled with family
Liked: Amenities
Clean
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 22 Mar,2024
Dear Guest,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. The rooms smelled so clean and fresh. One thing is the light in the bathroom mirror was too dark, wish it could have turned up. Otherwise the staff was great and the property was super clean.
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 22 Mar,2024
Dear Tracie,Thank you for taking the time to tell us about your stay! We are glad to hear you found it clean and comfortable and had a great time with our team. We appreciate the kind feedback and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Akwinder

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 22 Mar,2024
Dear Akwinder,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 22 Mar,2024
Dear Sarah,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and found it clean. Thank you again and and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff overall, breakfast staff were on top of their game for sure plus very clean hotel. No issues at all!
Stayed 3 nights in Mar 2024
Response from Aryan Khangura on 22 Mar,2024
Dear Michael,Thank you for taking the time to tell us about your stay, We are delighted to hear you enjoyed breakfast and had a wonderful experience with our team. Thank you and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Chanise

Stayed 1 night in Mar 2024
Response from Aryan Khangura on 8 Apr,2024
Dear Chanise,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 2 nights in Mar 2024
Response from Aryan Khangura on 11 Mar,2024
Dear Jackie Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Mebrat

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 11 Mar,2024
Dear Mebrat,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

FANGLIN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was lovely, parking was easy. Room had no weird smell, however one of the towels that I used had a long strand of dark hair and smelled funky.
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 11 Mar,2024
Dear Guest,Thank you for taking the time to tell us about your stay. We appreciate the kind feedback and we are glad to hear you had a wonderful experience with staff and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were decent. Staff was very friendly and helpful. Continental breakfast was quite good and fresh every morning. Only down side to the stay was the fact we got a room with a jetted tub but the hot water was not very hot at all. Besides this it was an excellent stay.
Stayed 4 nights in Mar 2024
Response from Aryan Khangura on 11 Mar,2024
Dear Dave,Thank you for taking the time to tell us about your stay. We are glad to hear you enjoyed breakfast and had a great experience with our team. We are sorry to hear you experience issues with the hot water and we hope this did not inconvenience you. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Shirdelah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near common area for shopping. Amenities are great..good service
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 11 Mar,2024
Dear Shirdelah,Thank you for the 5 out of 5! We are delighted to hear you found the location convenient and enjoyed the amenities and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Leah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located, friendly staff, clean rooms.
Stayed 2 nights in Feb 2024
Response from Aryan Khangura on 11 Mar,2024
Dear Leah,Thank you for taking the time to tell us about your stay, We appreciate the kind review and we are glad to hear you had a great experience with our team and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

8/10 Good

Kagney

Travelled with family and small children
Liked: Amenities
The only thing that I wasn’t a fan of was the pull out sofa, it had old strawberry and noodle crumbs in it when we pulled it out
Stayed 1 night in Mar 2024
Response from Aryan Khangura on 11 Mar,2024
Dear Kagney,Thank you for taking the time to tell us about your stay we appreciate it! We take these concerns very seriously and the comments have been passed along to management, Thank you for bringing it to our attention and we will work to ensure this does not happen again. Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were accommodating to everything we needed. Any issues we had, they dealt with immediately and professionally. They had gluten free options for breakfast as well.
Stayed 4 nights in Feb 2024
Response from Aryan Khangura on 10 Mar,2024
Dear Melinda, Thank you for taking the time to tell us about your stay! We are glad to hear you enjoyed your time with us and had a great experience with our team! Thank you for the sweet review and we hope to see you again soon.Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area