Thank you for taking the time to review your stay at the Runnymede on Thames.I am sorry to learn about your disappointment with our Lounge pricing and service. We regularly conduct competitor reviews to ensure that our prices are competitive but I am sorry that this was not your perception. Please also accept my apologies if you were not served in a timely manner; I have passed on your feedback to the Lounge Manager in order to address this. Thank you for your feedback. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your great review of the Runnymede on Thames and I am delighted to learn that you found us a beautiful hotel, clean and with a lovely and professional team.I am also glad that you found our Spa wonderful. Thank you for your feedback. We look forward to welcoming you back soon.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your lovely review of the Runnymede on Thames and I am delighted to learn that you enjoyed our location, close to Heathrow and by the River Thames and liked our Lounge area. I am also glad that you found us clean and safe and our Reception Team very helpful. Thank you for your feedback. We look forward to welcoming you back.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your review of the Runnymede on Thames and I am delighted to learn that you are usually pleased with your stay. I am, however, sorry to learn that this stay was not as per your usual expectations. Although our refurbishment programme is clearly advertised in our website and in all the third-party sites and our prices do reflect it, please accept my apologies for the inconvenience.I am sorry that the printer was not working upon check-out; I have emailed you your invoice.Thank you for your feedback. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your lovely review of the Runnymede on Thames and I am delighted to learn that you found us an amazing place and appreciated the early check-in and the assistance of our team in setting up the room for such a special occasion. We look forward to welcoming you back.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back in the near future.Kind regardsCraig SpencerResident Manager

Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted you gave us a score of 5 out of 5.We look forward to welcoming you back soon.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your review of the Runnymede on Thames and I am pleased that you found the spa great. The buffet offering is the same as we served in Leftbank but currently without the rotisserie chicken, pizza and pasta station but these will return when the new restaurant is re-opened in mid May. We have adjusted the pricing accordingly.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted you gave us a score of 5 out of 5.We look forward to welcoming you back soon.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your review of the Runnymede on Thames and I am delighted that the team were helpful throughout your stay.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you like the newly refurbished rooms and that you felt the food and service offered great value for money.There should be coffee machines and coffee in every room so I am sorry the coffee was missing on this occasion but glad we rectified this.We look forward to welcoming you back to the Runnymede in the future when all the refurbishments are completed and we are operating as a Warner Hotel.Kind regardsCraig SpencerResident Manager

Thank you for your review of the Runnymede on Thames and we look forward to welcoming you back in the near future.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel clean and quiet despite the work being carried out.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for taking the time to review your stay at the Runnymede on Thames.I am sorry that you rated us 2 out of 5; please may I request further feedback so that we may address your concerns?Thank you for your feedback.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your lovely review of the Runnymede on Thames and I am delighted that you found the room great, the spa fabulous and the breakfast selection excellent. We look forward to welcoming you back, Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you found the team friendly and had a great dinner in the Riverside Restaurant.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for taking the time to review your stay at the Runnymede on Thames.I am sorry that you rated us 4 out of 10; please may I request further feedback so that we may address your concerns?We welcome your feedback.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for taking the time to review your stay at the Runnymede on Thames.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 10 out of 10.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your review of the Runnymede on Thames and I am delighted to learn that you found our team helpful and friendly, your room great and enjoyed the cleanliness of our hotel. I am also glad that you liked the variety of the food on offer and found it to be good value. I am, however, sorry you were unable to book a massage during your stay. Thank you for your feedback.We look forward to welcoming you back, Best Regards Elvio Ferreira Senior Duty Manager

Thank you for taking the time to review your stay at the Runnymede on Thames.I am sorry that you rated us 2 out of 10; can I please request further feedback so that we may address your concerns?We welcome your feedback, Best Regards Elvio Ferreira Senior Duty Manager

Thank you for taking the time to review your stay at the Runnymede on Thames.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 10 out of 10.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your great review of the Runnymede on Thames and I am delighted to learn that you found our location fantastic and that our team made you feel special.I am also glad that you enjoyed the food on offer in our Leftbank restaurant, both at dinner and at breakfast. We look forward to welcoming you back, Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you enjoyed your breakfast and the vegan options available and that you found the service provided by our team excellent. I am also glad that you enjoyed our location by the River Thames, our Spa and that you found your room comfortable. We look forward to welcoming you back.Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your review of the Runnymede on Thames.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great 10 out of 10 review.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your review of the Runnymede on Thames and I am delighted that you found the hotel amazing.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel lovely and the team friendly.I am also pleased that breakfast was good and that there was lots of variety.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 5 out of 5.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 10 out of 10.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for taking the time to review your stay at the Runnymede on Thames and I am delighted that you rated us 10 out of 10.We look forward to welcoming you back. Best Regards Elvio Ferreira Senior Duty Manager

Thank you for your review and I am sorry that you felt that all the facilities were not available as we have kept all the outlets and spa open during the work being carried out but one or two service such as archery are temporarily unavailable.We hope you will revisit soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel beautiful and that you would highly recommend the hotel to others. Thank you.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you had a lovely stay with us and found the team very helpful. I am also pleased that you thought the breakfast was great and the that the hotel was great value for money.We look forward tow welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your review of the Runnymede on Thames although I am disappointed to see such a low score. If you would like to give us any further feedback please contact me directly at the hotel.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you thought the hotel was great.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your review of the Runnymede on Thames. We are in the process of refurbishing the hotel which includes all the bedrooms. The standard rooms are going to have new walk in showers so hopefully this will make the hotel a better option for you.I am sorry about the noise and if we had been made aware at the time we would have been happy to investigate the source of this and rectify the problem or find you an alternative room.I am pleased that you enjoyed the spa but sorry that you were disappointed with the food in the lounge as we do usually receive good feedback for the food in this area. I have advised the Executive Chef the the flatbread was not up to our usual standard. We look forward to welcoming you back in the future when hopefully the rooms will be more suitable and comfortable for your stay.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and I am delighted that you found the hotel and spa lovely.I have passed on your kind feedback to all the team as it is always nice for them to see how much their efforts are appreciated.We look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager

Thank you for your review of the Runnymede on Thames and I am delighted that you always find your visits to us lovely and I am pleased that the current refurbishment works did not disrupt your stay too much.I am delighted that you enjoyed the breakfast in Leftbank although disappointed that the lounge offering was not to your liking. I have passed on your feedback to the Food and Beverage Manager. I am, however pleased that you liked the relaxed cosy atmosphere of the lounge.The pool temperature is kept between 29 and 30 degrees which is the advised range for the indoor pool but with the atmosphere in the spa being warm the water can feel a little chilly. I am sorry if this was not to your preference.We look forward to you visiting us again when the changes may be more apparent.Kind regardsCraig SpencerResident Manager

Thank you for your great review of the Runnymede on Thames and we look forward to welcoming you back soon.Kind regardsCraig SpencerResident Manager