Hotels near El Machetazo Santa Ana

"Quite disappointing. The most obvious reason for the poor review is the immediate area the property is in. I read negative reviews about this but didn’t quite get the full scope of what the neighbouring properties were like until we actually stayed there. When a property is in such a rough area, at least if the service was exceptional, it would offset the experience somewhat. This was not the case. Our negative experience and poor customer service was present throughout our stay. When we checked in at 2pm (1 hour early due to our flight arrival time), we were told we had to wait 1/2 hr in the lobby or be charged a significant amount to access the room even though it was vacant and ready. Never in the many hotels we’ve stayed at have we ever been given that option. There was no hand soap in the bathroom - a very basic, standard item. Despite registering for 3 people to stay in the room, there were only 2 pool towels, and no actual blankets or bed pillows for the pull out. The a/c in the living room cut out at some point in the night and restarted late the next afternoon. We tried texting the numbers posted in the room but did not get a response. When I brought it to the attention of the concierge the next day, he told me if we if we “had an emergency, we could have come downstairs to tell him.” Again, the main negative is the area. It’s hard to overlook the deplorable conditions of the the surrounding properties and massive poverty when the rest of the experience is subpar. "

"The only thing I would have liked was wash clothes in the shower. Only had hand towels which did work. Everything else was excellent."

"The most lovely hotel and location. Staff was attentive and multiple restaurants were very convenient. "

"Perfect place if you "

"Clean Room and friendly staff."

"Such a beautiful hotel!!! I chose it because of the stair case but was floored when I saw it in person. Gorgeous, peaceful.It was a dream fantasy come to fruition!!! The location perfect. Few feet away from the presidential plaza. There was something happening everyday right outside the hotel all the time. The staff so welcoming, breakfast was delicious. The city the people. I cannot say enough Panama and its people. So welcoming. I will definitely stay there again and longer. It was like staying in a movie. I see why our people move there and why citizens rarely move out this country"

"The good: the apartment was awesome and spacious with a huge wrap around balcony for our unit. The AC worked really well and the location was amazing. The bad: I was initially frustrated with check in since a few days before I reached out to triple check I had the right info because I saw some negative comments about the process - but when I got there the code to the building didn't work. Luckily they got back to me quickly so we could access the building. Other than that it was great! Yes there's noise from the rooftop bar across the street but on a Monday/Tuesday it's not open late so plan ahead. "

"Best of the best, as always!"

"A High End BOUTIQUE hotel forsure! Beautiful linens, bed, staff, view, location!"