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Reviews of Best Western El Paso Airport Entrada Hotel

2.5 out of 5
Best Western El Paso Airport Entrada Hotel
2001 Airway Blvd, El Paso, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 598 out of 1005 reviews" "
Rating 8 - Good. 238 out of 1005 reviews" "
Rating 6 - Okay. 69 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 51 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jiahui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very close to the airport in 10min. It serves with breakfast and some beverages, which is really nice. The room is clean and today, has some really good tastes.

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient close to the airport we liked it very e
Stayed 1 night in Apr 2024

10/10 Excellent

Danyang

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the flight was canceled, we cannot go for the reserved night. The hotel understood the situation and canceled the reservation. We appreciate the way they handle events and booked the next night on Expedia.
Stayed 1 night in Apr 2024

10/10 Excellent

William, Brevard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used the restaurant next door and it was quite good.
Stayed 1 night in Apr 2024

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not flexible
Stayed 1 night in Apr 2024
Response from Best Western El Paso Airport Entrada Hotel on 25 Apr,2024
Thank you Brianna for your 1/5 review. We appreciate you taking the time to share your rating. We apologize for the non flexibility issues you experienced with your prepaid reservation which are rules and terms agreed to upon making your reservation with the third party. We wish you continued safe travels.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded all my hopes for a convenient spot near the El Paso airport. (Yes, it’s a very close walk to the airport if you’re not carrying lots of bags. Maybe five minutes on foot from the terminal.) A hotel like this would be a decent budget choice even in a livelier and hipper neighborhood. The rooms and even corridors were surprisingly nice and the staff very friendly and helpful. I’d stay here again for sure.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

6/10 Okay

Beau

Disliked: Cleanliness
It’s ok. A little rough around the edges.
Stayed 1 night in Apr 2024

10/10 Excellent

Bobbi

Stayed 3 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Very handy. Staff not especially engaging.
Stayed 1 night in Apr 2024

8/10 Good

Zachary

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Edna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Western was a very nice property! Good breakfast and very pet friendly! Angelica at the front desk was very nice and professional! Even though it was next to the airport.never heard it! Great choice!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Trevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and helped me with leaving car there for my trip.
Stayed 1 night in Mar 2024

8/10 Good

Clarissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good price, nice staff. The gym is an offsite location, and the game room is a TV they have setup in the lobby where you can plug in your own console. Breakfast was decent. Meditation room was kind of cool but only one massage chair worked out of the two.
Stayed 2 nights in Mar 2024

8/10 Good

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming here for several years now. And every time the staff has been very kind and always a smile and they greet you no matter the time of day
Stayed 7 nights in Feb 2024

6/10 Okay

Jacob

Business traveller
Disliked: Property conditions & facilities
Annoying that gym is advertised but it is off property.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful and the room was very clean and comfortable. The hotel is within walking distance to the airport which is very convenient. They also have a shuttle service if you have lots of luggage to transport. Will definitely stay here again if I return to El Paso.
Stayed 1 night in Feb 2024

8/10 Good

Maria

Stayed 1 night in Feb 2024

2/10 Terrible

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Steven for your 1/5 review. We appreciate you taking the time to share your rating. We apologize for any issues you experienced and wish you continued safe travels.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Jose for your 4/5 Review! We hope you visit El Paso again and remember to stay with us :) Safe Travels!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Ricardo for your recent stay and your 4 out of 5 review. We appreciate you taking the time to review our hotel and hope you will stay with us again on your next visit. Wishing you continued safe travels.

6/10 Okay

Taylor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was ok for a one-night stay close to the airport, but it’s not a place I’d want to stay at again. We were also given an accessible king room when I had booked a standard king room. I clarified that I had booked a standard king room but was still given an accessible room which was odd and made me feel a little bad using resources that somebody else may have needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like staying here. It’s right across from the airport and they have a 24 hour shuttle. They have thought about the little things that make guests feel at home like night light in the bathroom, complimentary coke products and coffee 24/7, massage chair room and more!
Stayed 1 night in Feb 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Fresh, clean, friendly staff.
Stayed 1 night in Feb 2024

4/10 Poor

Henning

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We arrived at the hotel we had booked at around 16:00. Here we were greeted rudely and generously with the words, "wait, a military group is checking in". When I asked how long I would have to wait, the answer was "about 10 minutes". There were about 12 papers with room cards laid out at the counter. From time to time people came by and signed the papers. After a wait of about 40 minutes, it turned out that the printer paper for processing the military group was missing. After the printer paper arrived, the process for the military group was finished and the in-processing for the waiting guests and for us was started.
Stayed 1 night in Jan 2024
Response from Best Western El Paso Airport Entrada Hotel on 26 Jan,2024
Thank you Henning Melchior for your recent review on your arrival for the check in process. I appreciate you taking the time to share your experience so we may use this as a training tool for our front desk agent so in the future this situation is avoided. I appreciate your patience while she was able to restock the printer paper and apologize for her greeting. We wish you continued safe travels.

10/10 Excellent

Yoshitaka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mario Alfredo

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when traveling and have never had bad experience. Very convenient and very clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Eugene

Stayed 1 night in Jan 2024

10/10 Excellent

Nayeli

Stayed 1 night in Jan 2024
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Nayeli or your 5/5 Review! We hope you visit El Paso again and remember to stay with us :) Wishing you continued Safe Travels!

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Rebekah for your 5/5 Review! We hope you visit El Paso again and remember to stay with us :) Wishing you continued Safe Travels!

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the crippled cat living out front. I call her Peggy since she’s missing A leg.
Stayed 1 night in Jan 2024

10/10 Excellent

Gloria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Gloria for your 5/5 Review! We hope you visit El Paso again and remember to stay with us :) Safe Travels!

6/10 Okay

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
These rooms are SMALL, but they are clean and updated. You have everything you would need in them. Great location. A quick walk to the airport. The downside was the noise. It was so loud. You could hear every car pass by. Issue isn't even the planes, as its beside the airport, but the cars/trucks passing. Little to no sleep before our 5am flight. We won't stay here again.

10/10 Excellent

Steven, Hazard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly desk clerk and cleaning lady did a good job with my room. Also liked that it is a short walk to the airport check-in entrance.
Stayed 1 night in Dec 2023

8/10 Good

JOSE ADAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, clean, and a very convenient location. Just a short walk out the airport doors. Breakfast was good, fountain soda in the lobby. The room was pretty small compared to average but nothing to complain about.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent Stay!
The staff is very friendly. The breakfast is very good and the Coke machine in the lobby is my favorite. The rooms are always clean.
Stayed 1 night in Jan 2024

8/10 Good

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a quiet room but was placed on the side near traffic which was noisy. So glad I brought earplugs which helped.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport and the free shuttle was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the easy access to the airport.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Ana for your 5/5 Review! We hope you visit El Paso again and remember to stay with us :) Wishing you continued Safe Travels!

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Cindy for your 5/5 Review! We hope you visit El Paso again and remember to stay with us :) Wishing you continued Safe Travels! Hope you had a very Happy Holiday Season!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western El Paso Airport Entrada Hotel on 21 Feb,2024
Thank you Joanna for your 5/5 Review! We hope you visit El Paso again and remember to stay with us :) Safe Travels! Hope you had a very Happy Holidays!

10/10 Excellent

Kathy

Liked: Amenities
Stayed 1 night in Dec 2023