2 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews of Hotel Paso Del Norte, Autograph Collection

3.5 out of 5
Hotel Paso Del Norte, Autograph Collection
10 Henry Trost Ct, El Paso, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 520 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Brian

Liked: Cleanliness
We were upgraded to a suite upon our arrival, which was nice. The true reason behind this was that the hotel was overbooked when we needed to extend our stay and asked for a lower cost room we were told we would not be able to do this. part the interior door jam was held on by one loose screw so every time anybody on our floor open or closed their door would rattle due to the change in air pressure. Air conditioning would only go down to 65° and was very loud every time it turned on and off, we had no control over it housekeeping, walked in on us, despite having to do not disturb sign on the door
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Brian,Thank you for your feedback and for mentioning the upgrade to a suite. We're glad that aspect of your stay was a positive experience. However, we are concerned to hear that you had issues with the door and our housekeeping team. Your comfort is important to us, and we're committed to addressing these matters. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience.At your service,Hotel Paso Del Norte

10/10 Excellent

Adan

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Professionalism / safe place
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Adan,Thank you for your recent stay with us at Hotel Paso Del Norte, Autograph Collection. Our professional and friendly staff always strive to provide safe, clean, and comfortable accommodations for our guests! We are thrilled to know you enjoyed your stay, and we hope to host you again soon.At your service,Hotel Paso Del Norte

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr,2024
Dear Iris,Thank you for your kind words! We strive to make all our guests feel at home and appreciated, and we are delighted this was evident during your visit. It would be a pleasure to welcome you back for another enjoyable experience!At your service,Hotel Paso Del Norte

10/10 Excellent

Lina

Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great weekend at this excellent place next to the El Paso Convention Center.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr,2024
Dear Jesus,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your experience, and we appreciate you mentioning our great proximity to the convention center. It was a pleasure having you here, and we hope you return soon.At your service,Hotel Paso Del Norte

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr,2024
Dear Jessica,Thank you so much for staying with us at Hotel Paso Del Norte, Autograph Collection. Our goal is to provide every guest with a wonderful experience, and we trust this was the case for you. It was a pleasure to host you, and we hope you'll choose to visit us again in the future.At your service,Hotel Paso Del Norte

10/10 Excellent

Yoshitaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Yoshitaka,Thank you for choosing Hotel Paso Del Norte, Autograph Collection. We're delighted you had an excellent stay at our hotel! Come back soon!At your service,Hotel Paso Del Norte

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for 2 nights. The bar is awesome. The informal dining for breakfast was very good. Quiet, clean, good staff. Transport to and from airport was very good and timely and complementary. Was able to walk to a meeting at the Federal Building no problem. Good restaurants in walking distance.
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar,2024
Dear William,We are honored to have received a perfect rating for your recent stay. Thank you for choosing Hotel Paso Del Norte, Autograph Collection for your accommodations. It is wonderful to see that our location served your plans well and that our amenities met your expectations. The next time you are returning for business or just a quick getaway to El Paso, we trust that you will keep us at the top of your list!At your service,Hotel Paso Del Norte

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Melanie

Stayed 4 nights in Mar 2024

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay & enjoy a weekend
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Alma,Thank you for choosing Hotel Paso Del Norte, Autograph Collection, and sharing your lovely, five-star review. We are delighted you enjoyed our beautiful hotel and look forward to welcoming you back for many more memorable visits.At your service,Hotel Paso Del Norte

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Kathryn,Our team is truly incredible, and we are thrilled they provided you with memorable service! Thank you for your five-star rating, and we hope to see you again at Hotel Paso Del Norte, Autograph Collection for another exceptional experience!At your service,Hotel Paso Del Norte

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and excellent service
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar,2024
Dear Jorge,Excellent service has always been our goal and the fact that we could provide you with the superior hospitality we aim for warms our hearts. We look forward to earning another five-star rating the next time you visit Hotel Paso Del Norte, Autograph Collection, so come and see us again!At your service,Hotel Paso Del Norte

10/10 Excellent

maria

Stayed 1 night in Feb 2024

8/10 Good

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Briseida

Stayed 1 night in Mar 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb,2024
Dear Alejandro,Thank you for taking the time to share your rating with us. We are glad your experience was worth five stars. At your service,Hotel Paso Del Norte

6/10 Okay

Angie

Liked: Cleanliness
This place is only good to stay out of you are going to an event there otherwise id go somewhere else alot of activity through the night
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb,2024
Dear Angie,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our location, we are sorry if you had concerns during your visit. Please know we are always working to improve, so we hope you'll reach out to us to let us know what we could do to help you better enjoy future stays.At your service,Hotel Paso Del Norte

10/10 Excellent

Gwenael

Liked: Cleanliness, staff & service, property conditions & facilities
nice in house steakhouse
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb,2024
Dear Gwenael,Thank you for being our guest at 1700 Steakhouse and for taking the time to share your delightful review. We are thrilled you enjoyed a delicious dinner with us and look forward to welcoming you back for another memorable meal.At your service,Hotel Paso Del Norte

10/10 Excellent

Rhodora, rowland heights

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lively
Stayed 2 nights in Jan 2024
Response from General Manager on 5 Feb,2024
Dear Rhodora,It was a pleasure hosting you at Hotel Paso Del Norte, Autograph Collection! We're glad you had fun, and we look forward to seeing you again soon.At your service,Hotel Paso Del Norte

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility with excellent service!
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb,2024
Dear Randall,Thank you for choosing Hotel Paso Del Norte, Autograph Collection, and for sharing your delightful, five-star review. Our team works hard to ensure our guests have an experience like yours so they will be thrilled to see your review. We look forward to welcoming you back for another memorable stay.At your service,Hotel Paso Del Norte

8/10 Good

Gerarda M

Housekeeping showed up around 445pm
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb,2024
Dear Gerarda,Thank you so much for the high rating, and we trust you had a good time overall. We apologize for any disappointment in our housekeeping service time, and we'll discuss your comments regarding this matter internally. Please consider coming back to join us again soon. At your service,Hotel Paso Del Norte

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff at the hotel was amazing. They were very helpful and very friendly and easy to work with. Sabor restaurant on site was awesome and the food was outstanding! we would highly recommend the spa.
Stayed 4 nights in Jan 2024
Response from General Manager on 30 Jan,2024
Dear Glenn,We truly appreciate your kind words about your positive experience with our team. It's also fantastic to hear you enjoyed Sabor and found the food outstanding. Your recommendation of our spa means a lot to us, and we look forward to welcoming you back for another wonderful visit in the future. At your service,Hotel Paso Del Norte

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was gorgeous the staff was very nice and helpful and the room was amazing, however a little small for the price. We were shocked to have been woken up at 5am but an alarm that lasted a hour and a half on the 3rd floor then when it stopped we tried to get a little bit of sleep before check out time (11am) and was woken up again at 9am by vacuuming in the hallways. We just stayed awake after that. When we walked out of our room there were wet floor signs all over the floors that werent carpeted. Im not sure if there was an accident or something. But we didn't get much sleep from our stay.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear Terri,Thank you for sharing your experience with us. It's delightful to hear that you enjoyed your stay at our hotel and found it gorgeous. We are also happy that our team was hospitable and that your room impressed you. Your concern about your room, early morning alarm, and subsequent noise is also understandable. We always aim to provide a restful environment for our guests, and we regret any inconvenience caused. We hope to welcome you back in the future and will do our best to ensure your stay is more tranquil and satisfying.At your service,Hotel Paso Del Norte

10/10 Excellent

Ryan

Travelled with partner
It’s nice
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear Ryan,Thank you for your five-star review! Your satisfaction is important, and we look forward to welcoming you back for another pleasant stay.At your service,Hotel Paso Del Norte

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024

8/10 Good

Jasmine

Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023

8/10 Good

Cid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Delilah

Stayed 1 night in Dec 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fernando

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Irving

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Irma

Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pull out mattress not fit for sleeping. Bedding provided only by request. Can’t see TV from couch. However, the great staff did all they could to resolve.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec,2023
Dear Deborah,Thank you for your feedback. We're glad our friendly staff made you feel welcome. However, we apologize for any issues with the furniture and beds. We'll keep your comments in mind, and we hope to see you again should you be back in the area.At your service,Hotel Paso Del Norte

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that we had to pay for parking
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec,2023
Dear Yadira,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. For your convenience, our parking fee is available online. The next time you're in the area, please come back to see us.At your service,Hotel Paso Del Norte

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel downtown
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov,2023
Dear Brandon,How wonderful to hear that Hotel Paso Del Norte, Autograph Collection is your favorite hotel in the area. Thank you for your kind words. Please come see us again soon.At your service,Hotel Paso Del Norte

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of downtown El Paso. Area felt safe. Parking was easy in underground lot with elevator access to the hotel.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov,2023
Dear Sarah,Thanks for joining us at Hotel Paso Del Norte, Autograph Collection. We aim to deliver a stress-free experience with our seamless parking and convenient downtown location. Your review is appreciated, and please consider staying with us again. At your service,Hotel Paso Del Norte

10/10 Excellent

Sergio, Phoenix

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! The only thing was at check in the lady helping get us checked in was rude other than that overall stay was nice! We had to move rooms & were accommodated due to an odor of sewer in first room she put us in.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov,2023
Dear Sergio,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your feedback about check-in. We'll speak with our staff about your comments, and we look forward to hosting you again at Hotel Paso Del Norte, Autograph Collection!At your service,Hotel Paso Del Norte