Exterior detail

Reviews of Palace Inn

2.5 out of 5
Palace Inn
8778 Gateway Blvd E, El Paso, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 840 out of 1157 reviews" "
Rating 8 - Good. 233 out of 1157 reviews" "
Rating 6 - Okay. 49 out of 1157 reviews" "
Rating 4 - Poor. 20 out of 1157 reviews" "
Rating 2 - Terrible. 15 out of 1157 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pietro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really clean and in a quiet area! Room was nice and renovated! Definitely recommend
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 17 May,2024
Thank you for sharing this positive review. We appreciate your feedback. And we hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Alma, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little gem of a place to stay
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 16 May,2024
Thank you, Alma for your kind review of the Palace Inn Blue El Paso, Texas. It was a pleasure having you stay with us and we look forward to welcoming you back!

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and customer service was very good. I’ve stayed at the hotel a few times but this stay was a little different. I had little hair on the sink and in the shower as if someone shaved and it was not cleaned up. The second thing there was a party next door last night and the noise lasted an hour before it finally stopped or before someone stopped them. Other than that I do hope to stay here again.
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 13 May,2024
Thank you for sharing the highlights of your stay at the Palace Inn Blue El Paso, Texas. Your feedback is important to us and we will address your concerns with our housekeeping staff. Please let us know if a neighbor is too loud during your stay and we will take care of the situation immediately.

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 13 May,2024
Thank you for your recommendation of the Palace Inn Blue El Paso, Texas. It was a pleasure serving you!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly associate, clean room plenty of parking.
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 11 May,2024
Thank you for choosing to stay at the Palace Inn Blue El Paso, Texas. We are glad you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended !!! Clean and quite !!
Stayed 2 nights in May 2024
Response from Palace Inn Blue El Paso, Texas on 9 May,2024
We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 Excellent

venicea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 8 May,2024
Thanks for the great review, Venicea! The team at the Palace Inn Blue El Paso, Texas is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night it was great super clean and quite
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 9 May,2024
Thank you for your great recommendation, Sandra! It was a pleasure serving you and we look forward to your future experiences.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, met expectations. I will definitely stay again.
Stayed 1 night in May 2024
Response from Palace Inn Blue El Paso, Texas on 12 May,2024
Your feedback is really appreciated. Thank you for reviewing the Palace Inn Blue El Paso, Texas and we look forward to your return to us.

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy; breakfast was "continental" but adequate. Staff was friendly and helpful. Overall, good accomodations at a reasonable rate.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 7 May,2024
We are happy to hear you had a positive experience with us at the Palace Inn Blue El Paso, Texas! We value all of our guests comments and concerns and we look forward to another opportunity to serve you in the future.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 4 May,2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Very helpful staff. Room smelled really nice.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 1 May,2024
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again to the Palace Inn Blue El Paso, Texas!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 1 May,2024
Comfortable and clean accommodations are what we want to deliver to our guests. Thank you for taking the time to share your experience with us at the Palace Inn Blue El Paso, Texas. We truly appreciate your recommendation and we look forward to welcoming you back again soon!

10/10 Excellent

Kenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 30 Apr,2024
Thank you for providing feedback on your recent experience at the Palace Inn Blue El Paso, Texas. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

4/10 Poor

Jake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only glitch was at check in. The clerk could not find my reservation in their system. I showed her my confirmation from Expedia and after a while she gave me a room key; but there is an apparent disconnect with their reservation system and yours.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 27 Apr,2024
We apologize for your check-in experience with us and we will be addressing this with our staff. Thank you for your valued business and we would like to have another opportunity to improve you next arrival experience.

10/10 Excellent

Lazaro

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 27 Apr,2024
We're delighted you had a superior experience with us at the Palace Inn Blue El Paso, Texas. It's a pleasure to know how much you enjoyed our facility and friendly service. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

8/10 Good

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk person checking us in was not friendly and seemed to be irritated! Maybe she was having a bad day.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 24 Apr,2024
We apologize for your experience with our front desk clerk at check-in and this will be addressed. It was a pleasure having you as our guest, Tracey and we would like to have another opportunity to leave you with a better first impression. Thank you for your valued business.

8/10 Good

Andrew

Travelled with family
Liked: Property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 24 Apr,2024
Thank you for leaving your recommendation in regard to your stay with us at the Palace Inn Blue El Paso, Texas. We appreciate your feedback and look forward to welcoming you back again soon!

10/10 Excellent

Virgil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 19 Apr,2024
Thank you for taking the time to tell us about your experience. Customer experience and satisfaction are our priorities. Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 Good

Cherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, large rooms and good location to restaurants and shopping.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 19 Apr,2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Virgil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 18 Apr,2024
Thank you very much, Virgil! We're pleased our price for value paid worked out well for your travel plans and we look forward to your next visit to the Palace Inn Blue, El Paso!

10/10 Excellent

verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything I didn't like. Check-in was great. Room was terrific, and complimentary breakfast was good.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 18 Apr,2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Jean

Travelled with partner
Very nice and clean
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 16 Apr,2024
It is a pleasure to read your review of the Palace Inn Blue El Paso, Texas. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Matt

Good property
Stayed 2 nights in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 16 Apr,2024
We truly appreciate our guests comments and concerns and we are thrilled you enjoyed our facility! We look forward to welcoming you back again in the future.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very professional and helpful. I would stay here again. It was very clean and smelled nice.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 15 Apr,2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Cranston, douglasville

Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 3 May,2024
Thank you for your recommendation and for sharing your experience with the travel community. We look forward to welcoming you back again in the future.

8/10 Good

Aaron, Lake Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for buck
Stayed 1 night in Apr 2024

8/10 Good

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and conveniently located
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 11 Apr,2024
Thank you for your great recommendation in regard to your stay with us at the Palace Inn Blue El Paso. We look forward to seeing you return to us in the future.

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The Palace Inn was fine for a night. Pros: pretty quiet and clean. Cons: overwhelming air freshener smell (if you are sensitive, heads up), and the first room we were put in the sheets needed more of a rinse - they still smelled strongly of bleach. The staff also aren’t particularly customer service oriented, although I’m guessing that could be a management problem more than a staff problem. Finally, the breakfast is pretty pathetic. Even an hour before it ends lots of stuff is out and the selection isn’t great to begin with. Summary: If you need a quiet and clean place to crash for the night it’ll do fine but I wouldn’t stay here expecting much more.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 11 Apr,2024
Thank you for being our guest at the Palace Inn Blue El Paso. We appreciate your feedback and we have shared your concerns with the General Manager. We hope to have another opportunity to leave you with a much better impression.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern interior of the rooms but the beds are pretty stiff. Great if you love that, but i like a little bit of give.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 10 Apr,2024
Thank you for your recent stay at the Palace Inn Blue El Paso, Texas. We're glad that overall you enjoyed your time spent with us and we have shared your concerns with the team. We look forward to your return to us!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , up to date interior and a nice staff . Travel from Austin 6 times a year and this is the best hidden gem of a Hotel .
Stayed 1 night in Feb 2024
Response from Palace Inn Blue El Paso, Texas on 8 Apr,2024
What fantastic feedback, Daniel - we are so happy you enjoyed your visit. We look forward to having you stay with us again at the Palace Inn Blue El Paso, Texas the next time you are visiting the area.

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 8 Apr,2024
We're so glad we left you with a good impression, Darin. Thank you for sharing your feedback in regard to your stay with us at the Palace Inn Blue El Paso.

10/10 Excellent

don, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 8 Apr,2024
Thank you very much, Don! Please come back again the next time you are in the El Paso neighborhood!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Bed was comfortable.
Stayed 2 nights in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 5 Apr,2024
Thank you, Diana! Your feedback is important to us and we look forward to having the pleasure of your company again at the Palace Inn Blue El Paso, Texas!

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time i stay here. Here to visit family. The location is like 8 minutes to my family so location for me is wonderful. The rooms smell, and definitely very clean. Definitely will be staying here again.
Stayed 7 nights in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 5 Apr,2024
Thank you so much for the review!  I’m glad to hear that you’re enjoying your experience with us.  We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated.

10/10 Excellent

ursula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 5 Apr,2024
Clean and comfortable accommodations are what we like to deliver to our guests at the Palace Inn Blue El Paso! We look forward to welcoming you back again soon, Ursula.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and smelled nice. Bed was comfortable .
Stayed 1 night in Apr 2024
Response from Palace Inn Blue El Paso, Texas on 3 Apr,2024
Thank you for choosing the Palace Inn Blue El Paso, Texas for your hospitality needs. We look forward to your next stay with us!

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 19 Apr,2024
We appreciate your five-star recommendation, Daniel! It was a pleasure hosting you and we look forward to your return to the Palace Inn Blue El Paso, Texas in the future.

10/10 Excellent

ian

Travelled with partner
Room and grounds are fabulous
Stayed 1 night in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 29 Mar,2024
Thank you for taking the time to share your feedback, Ian. We are so happy you enjoyed your stay at the Palace Inn Blue El Paso and we also appreciate you noticing our efforts to make your stay with us a pleasant experience.

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 25 Mar,2024
Thank you for your recommendation. It was a pleasure having you stay with us at the Palace Inn Blue El Paso, Texas.

8/10 Good

Abraham

Liked: Cleanliness, staff & service, amenities
👍
Stayed 1 night in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 24 Mar,2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Palace Inn Blue El Paso, Texas. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

10/10 Excellent

Claudia

Stayed 1 night in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 8 Apr,2024
We're thrilled your enjoyed your time spent with us at the Palace Inn Blue El Paso and we look forward to your next visit to us!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 19 Mar,2024
Thank you for sharing a review of your recent experience. Our team here at the Palace Inn Blue El Paso, Texas is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room and restroom
Stayed 2 nights in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 17 Mar,2024
Thank you for your great feedbac, Norma! The team at the Palace Inn Blue El Paso is thrilled we met your expectations and we look forward to welcoming you back again in the near future.

10/10 Excellent

Ana, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated. Staff very nice and helpful. Location is good for shopping or just passing through.
Stayed 2 nights in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 16 Mar,2024
Thank you for your great review of the Palace Inn Blue El Paso, Texas! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Excellent

Harold

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Palace Inn Blue El Paso, Texas on 16 Mar,2024
We truly appreciate your five star review of your stay with us at the Palace Inn Blue, El Paso, Texas. Please come back again and stay with us when you visit the area.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was beautiful, spacious, and clean. Everything was fantastic until we turned on the fan. The most awful smell came out of it. Staff was great, breakfast was okay.
Stayed 1 night in Feb 2024
Response from Palace Inn Blue El Paso, Texas on 13 Mar,2024
Thank you for your review. We apologize for the awful odor and we have addressed this. We hope to welcome you back in the future for a much better outcome.

6/10 Okay

Sharyn

Stayed 1 night in Feb 2024
Response from Palace Inn Blue El Paso, Texas on 27 Mar,2024
Your rating is important to us at the Palace Inn Blue El Paso, Texas as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will have another opportunity to serve you in the future.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will admit I was a little skeptical while booking this stop. Only because my experiences with the smaller Inn’s have not been pleasant. I am very picky where I stop. BUT… Palace Inn is NOT one of those. You can tell right off the bat when pulling in they take pride in their property. Very pleasant, very friendly upon check in. Room was very clean. Property was safe and quiet. I will for sure always stop again in the future. The little putting green between buildings was a unique touch.
Stayed 1 night in Feb 2024
Response from Palace Inn Blue El Paso, Texas on 3 Mar,2024
We are always striving to improve our offerings here at the Palace Inn Blue El Paso, Texas, and that is why your input is so important, Angela. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

10/10 Excellent

Julie, Port Orange

Stayed 1 night in Feb 2024
Response from Palace Inn Blue El Paso, Texas on 22 Mar,2024
Thanks much for your wonderful five-star review in regard to your stay at the Palace Inn Blue El Paso, Texas! It was a pleasure having you stay with us and we hope to see you again soon.