Reception
Check availability

Reviews of SuperLodge Motel

2.5 out of 5
SuperLodge Motel
9487 Dyer St, El Paso, TX

Reviews

4.4
Rating 10 - Excellent. 12 out of 140 reviews" "
Rating 8 - Good. 16 out of 140 reviews" "
Rating 6 - Okay. 24 out of 140 reviews" "
Rating 4 - Poor. 24 out of 140 reviews" "
Rating 2 - Terrible. 64 out of 140 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

3.4/10

Amenities

4.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

cody, Stratford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Corey

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Rough rough rough.
Very dilapidated facility in a rough part of town. We were limited on options of where to stay and ended up here regretfully. Will not ever make that mistake again. For the condition of the facility, it was at least reasonably clean.
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got bite by bed bugs. The dead bolt was broken off of our door.
Stayed 1 night in Nov 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Tre

Stayed 1 night in Aug 2023

2/10 Terrible

Ericka

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything about this place is horrible! We payed $80 for the night and the room was dirty, towels were dirty black stains on them! The air conditioning did not work so the room was extremely hot!! Never again will we book here or ever recommend this place!!!
Stayed 1 night in Jul 2023

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in May 2023

2/10 Terrible

Fili

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one was even there so I could check in even though it said open.
Stayed 1 night in Mar 2023

4/10 Poor

Dennis

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Piotr

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are holes in the walls, bugs everywhere, dirty sheets, outlets did not work Strongly do not recommend! Stay far away
Stayed 1 night in Sep 2022

2/10 Terrible

Sharon

Stayed 21 nights in Jun 2022

4/10 Poor

Rosalie

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel
I got in at about 2:45 am the attendant was nice but room was dirty and there were roaches in our room. Will not stay here again.
Stayed 1 night in Apr 2022

4/10 Poor

Efren

Stayed 2 nights in Mar 2022

2/10 Terrible

Roxanne

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Every thing was soiled, chairs, walls, linens, towels, bedding and mattress. The shower drain was not backed up. When I approached the manager he made excuses. I had to leave the property a night early. The room was definitely not human sustainable. No reason to people live in other peoples’ filth.
Stayed 2 nights in Jan 2022

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Frank

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So many roaches we Had to sleep with the lights on
Roaches everywhere. Blood on the dirty sheets. Cold water. They came out like crazy when I turned off the lights so we slept w the lights on. No sleep obviously so we left.
Stayed 1 night in Dec 2021

6/10 Okay

Harold

Stayed 1 night in Dec 2021

6/10 Okay

Josue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was cockroaches and the floor was really dirty. Microwave and tv wouldn’t even work.
Stayed 1 night in Nov 2021

6/10 Okay

Isabel

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Bad reseptionist
As I get to the window to check in the reseptionist hears the phone tells me to wait and gets the phone call. 10 minutes pass by, I'm standing on the rain past midnight with kids tired. I se her laughing on the phone, I go back to my truck and sit there another 5 minutes, I though she was done with the phone call. I stand there another 2-3 minutes. I ring the bell, she looks at me and tells me to wait, at this point she already had my ID and knew I had a reservation. Her phone goes off, she hangs up the office phone and takes her phone call. I decide to go back to the truck and call the office phone, I tell her I have a reservation paid for and she has my I'd in front of her. She NOW tells me I can come into the lobby. Tells me to sign the pad, without telling me what I'm signing, she berly talks. Didn't offer to give me any receipt or anything else, just hands off the key to me, I didn't even get directions to where the room was, no wifi password offered, nothing,
Stayed 1 night in Nov 2021

2/10 Terrible

Shannon

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches roaches roaches. Stayed until i saw then coming from under blankets on bed.. took about 30 minutes and here they came. Left immediately. key on dresser and slept in my truck...
Stayed 1 night in Nov 2021

2/10 Terrible

Maira

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Luke

Stayed 1 night in Nov 2021

2/10 Terrible

Miguel

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
At least the hot water and tv worked. There was no dead bolt on the door. Door looked like it’s been kicked in too many times and there was big gap under door letting bugs go in and out the room all night.There was a food truck parked right outside my room making it hard to go to sleep. Also the lights in the bathroom didn’t work, wifi never worked had to use hotspot.
Stayed 1 night in Oct 2021

2/10 Terrible

Terace

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches upon roaches.. I honestly can’t believe that this establishment is allowed to openly operate and to provide services the public.. I had to check out at 440 am because they were in the bed as well so I changed rooms and saw the baby sized roaches immediately after opening the door to enter.. that was enough for me I just slept in my truck at the local Walmart until it was time for my work day to begin.. I’m for sure sorry that I had this experience because New Mexico is quite beautiful!! Poor representation here all the way.
Stayed 1 night in Sep 2021

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/10 Poor

Dina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this place to anyone. We had blood stained sheets, blood stained mattress, roaches, beetles, and the restroom/shower was disgusting. There were hookers around the area, police officers making arrests, and police officers on duty at the property.
Stayed 2 nights in Sep 2021

6/10 Okay

Monica

Disliked: Cleanliness, property conditions & facilities, room comfort
Superlodge is too expensive for the condition its in. Doors arent fixed, haven't been fixed, blinds are missing or broken or both and they haven't been replaced. Dead bugs.. The building has to get remodeled.
Stayed 1 night in Sep 2021

8/10 Good

Ronda

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay, and was felt safe. Had security 24/7. The only thing we disliked was their was no lamps in room, the pool is nothing compared to what the picture shows. And that we had to always go to the office and ask for toilet paper, towels, and to get room service. We couldn’t get it from the house keeper, like other places do. One thing the pillows, u need to take ur own. They are to flat. But other than that my family and I had bed and and a shower and a roof over our head.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
It looked okay on the outside, just old and run down, and thats what i saw in the dark. The first room I was given had a sterilized wrapper on the toilet but when i opened lid there was no water in bowl or tank and the toilet had filthy water in bottom of bowl. The part in tub to put drain down was stuck open and corroded. I was given different room, which has a clean toilet at least, still broken part so could not run a bath and the mattress was the worst i have ever laid on, but i was exhausted and needed rest.
Stayed 1 night in Jul 2021

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Rundown, shabby old. Mildew everywhere, hole in sink besides the drain hole, broken tiles I shower. Should not be on list
Stayed 1 night in Jul 2021

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was dirty the cold water didn't work
Stayed 1 night in Jul 2021

2/10 Terrible

Rob

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Im not complaining. Cheap price , cheap hotel. I for what i asked for
Stayed 1 night in Jul 2021

2/10 Terrible

Raquel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WANT A REFUND!!
The air conditioner did not work. The room had bugs and roaches everywhere. The phone was not working when I tried to call the front office. We did not stay and I want a refund.
Stayed 1 night in Jul 2021

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book here.
I booked this motel because it was one of the few with last minute availability. When i arrived I was told there was no vacancy so I was turned around. Hotels . com won’t give me a refund without the name of the one who told me there was no vacancy. Every time I call this place no one answers my call.
Stayed 1 night in Jul 2021

2/10 Terrible

Rene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Staying Here
I have stayed at bad hotels before but this was the worst ever. Do not book this hotel. You will waste your money. Bad service, broken door knobs, no cable, sheets and towels dirty, rooms smell bad, rugs are dirty, and AC minimal at best.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Old, dirty and a terrible smell.
Stayed 1 night in Jun 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Leslie

Travelled with group
Liked: Staff & service, room comfort
Older hotel being renovated. Customer service was great.
Stayed 1 night in Jun 2021

8/10 Good

Rosario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Rogelio

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Too hot
Room was too hot - not properly air conditioned - left after 2 hours there - could not handle the heat
Stayed 1 night in Jun 2021

4/10 Poor

Ernesto

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible hotel, poor service
I reserved the hotel after getting back from a trip and was greatly disappointed by the service and the room itself. The gentleman at the window immediately told me that there were no rooms available, without even knowing I had reserved the room online. To top it off, the room was extremely hot and the window “air conditioning” system was far from adequate in order to cool the room. The heat was so overwhelming, I decided to leave and pay additional money for a more suitable hotel. I would not recommend this hotel to anyone. I travel quite frequently and only booked it for convenience after getting back to El Paso. I hope this hotel is removed from hotel.com’s listing as it shouldn’t meet the standard for a “decent” hotel. The first impression of the staff only solidifies this. Zero stars if you had that available.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Health Department disaster
Worst place ever! Sheets had blood, urine stains and tub was covered with mud.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Andres

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stole my money
Was told hotel was full and that i needed to contact Hotels.com to get my refund, when i contacted them they said the hotel never refused my reservation. They kept my money and never gave me lodging..
Stayed 1 night in May 2021