Best Western, Ely hotels

"Staff was both professional and pleasant. Breakfast was excellent. "

"Parking was 20 pounds a night which seemed excessive. Room was very clean. Our dinner in the adjoining restaurant was excellent! However, our room was a long way from the elevator. At 1 in the morning, the fire alarm went off. We stood outside in the cold for 30 before we could return to our room. The alarm continued to go off throughout the night. There was no hot water in the morning. Elevators were closed. I do realize things do happen that are beyond our control , but at no time did the staff ask how we were doing ( we are seniors). Checkout was as if nothing had happened the night before. "

"Lively big room, superbly comfortable bed"

"Simple. Easy check in and check out. Good value"

"Enjoyed it!!!"

"Convenient location. Good size rooms, comfortable beds, excellent kitchenettes."

"The hotel sits a good few miles from Cambridge but the road links are pretty good. Hotel is clean and tidy and staff I spoke to were helpful. Room was an upgraded one so more expensive of course but the added space was useful. The breakfast was at best average. Hot food wasn’t very hot and was greasy, cold or overcooked. The staff appeared overwhelmed and as a result people were queuing constantly for everything from coffee to food items as well as simply to sit down. Gym is a good size and pool area is fine although it was closed due to a fault for part of one of the days. Overall I was left a bit disappointed but it was OK."

"N/A"

"Room was very hot with no A/C and could not open the windows. Dusty, no water, milk or at bags in the room. Car parking an extra £20 a day. Not very good"