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Bürgenstock Hotels & Resort – Palace Hotel

Property class: 5 and above

Choose dates to view prices

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Lake View Deluxe Room with Balcony and Spa access

Room

Lake View Deluxe Room with Balcony and Spa access

  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Lake View Superior Suite with Spa access

Room

Lake View Superior Suite with Spa access

  • Lake view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Lake View Deluxe Room with Spa access

Room

Lake View Deluxe Room with Spa access

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Alpin View Deluxe Room with Balcony

Room

Alpin View Deluxe Room with Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Lake View Deluxe Room with Terrace and Spa access

Room

Lake View Deluxe Room with Terrace and Spa access

  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Lake View Prestige Suite with Spa access

Room

Lake View Prestige Suite with Spa access

  • Lake view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
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About the area

Map
Bürgenstock 19, Obbürgen, Ennetbuergen, NW, 6363

Restaurants

  • Nidair Restaurant Flugfeld
  • Seerestaurant Schlüssel
  • Lakeview Bar & Lounge
  • Hirschen Buochs
  • Swiss Tasty

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Ski shuttle nearby
  • Limo/town car service
  • Parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per night)
  • Limited on-site valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • RitzCoffier

Things to do

  • 2 indoor tennis courts
  • 2 outdoor pools
  • 24-hour health club
  • 9-hole golf course
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hunting
  • Ice skating
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Ropes course
  • Sauna
  • Scooter/moped rentals
  • Segway rentals/tours
  • Ski passes
  • Ski-in/ski-out access
  • Skydiving
  • Steam room
  • Tennis lessons
  • Yoga classes
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Conference centre (23,680 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Belle Époque architecture
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Payment types at the property

Important information

You need to know

Guests have access to the spa facilities (pool, sauna, etc.) at Buergenstock Hotel & Alpine Spa, located approximately 0.25 miles (402 meters) away; an entrance fee of CHF 100 per person, per day applies.
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.

Property is also known as

Bürgenstock Hotels Resort Palace Hotel Ennetbuergen
Bürgenstock Hotels Palace Ennetbuergen
Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel
Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Bürgenstock Hotels Resort Palace Hotel
Bürgenstock Hotels Palace
Hotel Bürgenstock Hotels & Resort – Palace Hotel
Bürgenstock Hotels Resort – Palace Hotel
Bürgenstock Palace Hotel
Burgenstock Hotels Palace
Burgenstock Hotels & – Palace
Bürgenstock Hotel Palace hotel
Bürgenstock Hotels Resort – Palace Hotel
Bürgenstock Hotels & Resort – Palace Hotel Hotel
Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

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Reviews

Bürgenstock Hotels & Resort – Palace Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.8

Location

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 73 out of 89 reviews
Rating 8 - Good. 9 out of 89 reviews
Rating 6 - Okay. 3 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

Reviews

Verified

10/10 Excellent

yahya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in May 2023
Verified

8/10 Good

RASHED

Liked: Cleanliness
first night we didn’t sleep there was storm and the shelter of the window moving and make loud voice we can’t sleeping THE MANGMANT MUST GIVE US NIGHT FREE
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wir hatten uns mehr erhofft

Es war schon ein besonderes Haus und der Ausblick war berauschend sowohl im Zimmer als auch auch im ganzen Hotel. Die Freundlichkeit der Mitarbeiter war war sehr gut. Allerdings waren die deutschen Sprachkenntnisse unterrichtsbedürftig. Einige persönliche Wünsche bliebenoffen. Lange Wege wie vom Zimmer zum Pool sind unserer Ansicht nach zum Preis nicht gerechtfertigt. Das Kulturprogramm im Hotel wäre ausbaufähig. Lange Wartezeiten vor dem Frühstück und nicht angemessene Kleidung der Gäste waren auffallend.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

ghassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel et le service sont excellents. La chambre dans le palace n’est pas aussi luxueuse pour le prix.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Resort inmitten einer malerischen Kulisse. Der beheizte infinity Pool ist einzigartig und das Personal ist durchweg sehr freundlich und zuvorkommend. Das Hotel ist Hunde-freundlich. Die Preise sind teilweise astronomisch hoch (43 CHF für einen Caesar Salad im Restaurant der Lobby), das muss einem bewusst sein. Das Buffet Frühstück im Palace Hotel ist relativ klein und nichts besonderes im Vergleich zu anderen Hotels dieser Klasse. Man kann jedoch auch eine kleine, klassische Auswahl à la Carte bestellen, das Personal ist stets bemüht jeden Wunsch zu ermöglichen. Die Gäste sind sehr international und teilweise leider auch sehr rücksichtslos. Wir hatten insgesamt eine sehr schöne Zeit über Silvester/ Neujahr. Unser einziges wirkliches Manko war unser Silvester Dinner für 600 CHF pro Person, exklusive Getränke. Verglichen mit anderen internationalen Restaurants und Hotels hat das Essen nicht auf einem Niveau mitgespielt was den Preis hätte rechtfertigen können. Für mich hätte ein eigenes Menü kreiert werden sollen, aufgrund von Allergie/ Intoleranz. Dies wurde bei der Buchung besprochen. Leider hat dies überhaupt nicht geklappt. Mir wurden über 3 von 6 Gängen trockenes Sashimi, Rindfleisch ohne Beilage und HÄHNCHEN MIT NATURJOGHURT serviert, bis ich mich nochmals beschwert habe. Das geht absolut gar nicht!! Insbesondere nicht an einem Feiertag, für ein Menü was 600 CHF kostet. Hier muss die interne Kommunikation unbedingt verbessert werden.
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL UNICO !

CERTAMENTE UM DOS HOTEIS MAIS INCRIVEIS DA EUROPA, PRINCIPALMENTE PELO SPA LOCALIZADO NO HOTEL BURGENSTOCK . FICANDO NO PALACE VOCE PODE FRENQUENTA-LO DE ACORDO COM CERTAS CATEGORIAS DE QUARTOS
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Kaspar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles ok
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista incrível, spa maravilhoso, quarto muito confortável com vista inesquecível para o lago. Única falha foi o número reduzido de restaurantes abertos (2) o que impossibilitou uma experiência mais completa !
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

YongDug

Liked: Cleanliness, staff & service, property conditions & facilities
발코니 호수뷰 였는데 너무 좋았다 알파인과 고민하다 팔리스로 정했는데 알파인은 유리창문이고 발코니의 탁트임과는 비교할수 없을거 같았다 눈앞에 펼쳐진 루체른 호수는 장관이었다
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage und Unterkunft ausgezeichnet
Stayed 1 night in Oct 2021
Verified

4/10 Poor

Omar Nabil

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were very discourteous and difficult to deal with
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort, some space for improvement

Positive points: - check-in and reception have been a pleasure, top-notch! - ladies at the SPA were really over the top and went the extra mile to help my wife who forgot to bring her swimming suit. All with honest smiles and a positive mood - the lady who did the special treatment in the 100 degrees sauna has been simply great - service at the lounge bar was spot-on: professional, elegant, precise, kind, simply perfect - great to see that in the Oak Grill restaurant they really know how to make vegans/vegetarians feel welcome with some delicious cuisine. Negative points - breakfast with no cakes! There was nothing like that and when I asked if there was any chocolate-like cake or similar, I have been offered a pancake with Nutella on the side. Really minimum effort from a resort like this. I got better treatment in some 3-star hotels in the past. Also, the person assigned to our table was really rushing making my morning start stressful - personnel at the boutique is very unfriendly. Small suggestion to the management: send them for a "How to smile and make your clients comfortable" training, they really need it!
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Insgesamt fantastisches Hotel
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sehr gut

alles super und tiptop sauber.
Stayed 2 nights in Aug 2021
Verified

6/10 Okay

Mohammed

Liked: Cleanliness, room comfort

Disappointed with Staff attitude

Hotel view is amazing, and great facilities, a bit pricy , rooms are small , long waiting on breakfast to be seated - employees at the lobby bar and front desk are really rude. Good to experience it but never going back
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Fantastic views and service
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

eyall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience with amazing view.

One of the most beautiful hotels in the world, everything was great, the spa is spectacular with amazing view, to room was nice and the breakfast was delicious. The staff was really helpful and nice. We will come back for sure.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!!!
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Perfeito amo este lugar 4 faz por ano estou sempre la
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Sehr gute Ausstattung. Eingang war leider nicht sofort zu erkennen.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but a bit overpriced. Many restaurants closed this time of the year though (February).
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
le restaurant était vraiment splendide . En revanche j'aurais bien aimé un surclassement en ce qui concerne la chambre. car l'hotel n'était pas complet et je suis membre du LHW
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Livia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

Maravilhoso. Atendimento cordial. Instalações maravilhosas, restaurantes bons. O hotel tem paisagens lindas e um spa maravilhoso
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht zu toppen!

Dieses Hotel ist in Bezug auf Lage, Ambiente und Service nicht zu toppen!!!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Stutz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

40. Hochzeitstag

Wir hatten zu dem tollen Hotel auch noch super Wetter, war alles perfekt. Wir werden es gerne weiter sagen.
Stayed 1 night in Feb 2020