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Reviews of Hotel Azteca Inn

2.5 out of 5
Hotel Azteca Inn
Carr. Transpeninsular Ensenada La Paz, 1601 Col Ex Ejido Chapultepec, Ensenada, BC

Reviews

6.4
Rating 10 - Excellent. 22 out of 101 reviews" "
Rating 8 - Good. 26 out of 101 reviews" "
Rating 6 - Okay. 17 out of 101 reviews" "
Rating 4 - Poor. 17 out of 101 reviews" "
Rating 2 - Terrible. 19 out of 101 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jaime

Stayed 1 night in Jul 2023

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Flavio

Stayed 1 night in May 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall, it was decent for the price
Stayed 2 nights in Apr 2023

6/10 Okay

Miguel

Travelled with partner
Badly
Stayed 1 night in Apr 2023

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it has it's own parking. The room was clean. The staff was nice and available.
Stayed 1 night in Jul 2022

2/10 Terrible

Jai

Disliked: Amenities, property conditions & facilities
The hotel is not located in a good area and the room amenities are lacking simple things like a closet space to hang clothes.
Stayed 2 nights in Jun 2022

6/10 Okay

Cesar

Travelled with family
Disliked: Staff & service
Cash only
Could not check, it’s a cash only hotel, even though I had already paid through the App.
Stayed 1 night in Jun 2022

10/10 Excellent

Francisco

Stayed 1 night in May 2022

2/10 Terrible

Mark, Carpinteria

Disliked: Cleanliness, amenities, property conditions & facilities
Run don’t walk away. If you are looking for cheap this is the place for you. They have a display case at the front full of condoms and lubricant. That explains what kind of hotel this is.
Stayed 3 nights in May 2022

6/10 Okay

Pablo

Stayed 1 night in May 2022

10/10 Excellent

Wayne

Stayed 1 night in May 2022

6/10 Okay

Wayne

Travelled with family
Disliked: Amenities
I like to security and there is always someone in the office. The room says air conditioning but there was only a fan. No heater. Water was only warm and low pressure. Last visit was much better
Stayed 1 night in Apr 2022

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for price, location was hard to get to because of the traffic impedance. Also noisy because of the traffic. Overall the poperty was nice, but could use a little updating.
Stayed 2 nights in Apr 2022

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was secure with gates and secured parking. Enclosed and staff at the entry
Stayed 1 night in Mar 2022

10/10 Excellent

Conrado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

8/10 Good

Paul, Carson

Liked: Cleanliness, staff & service
I usually stay in the suites at this location. They are larger and generally nicer than the other rooms. But this time the paint on one of the walls was peeling and the shower was not so good (needs a new shower head). Othetwise another good stay.
Stayed 2 nights in Feb 2022

8/10 Good

Emmanuel

Liked: Staff & service
Disliked: Amenities
Price was right
Stayed 2 nights in Dec 2021

10/10 Excellent

Paul, Carson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my new favorite place to stay oin ensenada. The price is fair, the suites are good and clean. The location is good for me.
Stayed 1 night in Nov 2021

6/10 Okay

Librada

Stayed 1 night in Oct 2021

10/10 Excellent

Paul, Carson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this hotel before and i like its location. The suites are my favorite and the price is good. The only thing i did'nt like was that I had to pay for the stay at the time of arrival and it was cash only. I had been prepared to pay with card, but that was not an option.
Stayed 3 nights in Oct 2021

2/10 Terrible

Saúl

Stayed 1 night in Oct 2021

2/10 Terrible

Jeronimo

Disliked: Cleanliness
The process
Stayed 2 nights in Oct 2021

4/10 Poor

Jeansse

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Our AC unit broke after the first night, it wasn’t too hot so we just decided to sleep with the windows open, also the smoke detector battery was low so the second night it kept us up since it kept on beeping, the light fixtures in the room weren’t all working and only one electrical outlet was working The mattress and pillows were super uncomfortable, our room smell and we had a blanket with a cigarette burn, overall we will never stay in this hotel again.
Stayed 2 nights in Oct 2021

8/10 Good

karla

Travelled with family
Liked: Cleanliness
The hotel was 7/10 when we did check-in to pay the room we where not aware of them not taking any debit cards everything has to be paid with cash luckily we had cash in us. Second of all when we walked inside the room they didn’t I had towels so I had to go down to ask one of the cleaning lady it didn’t come until like an hour later. We got a Junior suite and I like how it did not have a phone to car reception I always had a call through my phone which I found this so annoying. The next day they clean my room and once again we were missing the towels so I call reception through my phone again literally a half past thirty minutes and I still have not got my towel so I had to go downstairs tell the cleaning lady about my towel. Just not a very organized hotel but it’s decent to stay at.
Stayed 2 nights in Sep 2021

4/10 Poor

Ramon

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved 4 rooms and when i got there they only had 3 they gave the other one away to someone else. Plus my room didnt have any towels and the other room didnt have air conditioning
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that we can park directly in front of your room within a few feet. Room in the back and very quiet, rooms in the front are very noisy due to street traffic.
Stayed 4 nights in Aug 2021

4/10 Poor

Judith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
I like "Rey" in the reception
Stayed 1 night in Aug 2021

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The lady in the receptionist was very rude and kept rolling her eyes at me when I was speaking to her. Our check in was at 1pm and I arrived 5 minutes before our check in and the receptionist told me that my room wouldn’t be ready until 3pm. I had a 15 at 4pm I wouldn’t make it in one hour to get ready. She said it wasn’t her fault that the room wasn’t ready on time. There’s a sign where it says that at 12pm is their checkout time. I was traveling from far away to get to the hotel and for them to tell me this is unacceptable. They should’ve let me known ahead of time. At the end, they ending up giving me the room at 2pm after I spoke to the supervisor. This place has bad customer service.
Stayed 2 nights in Jul 2021

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is ok! Old
Stayed 2 nights in Jul 2021

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is disgusting
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Estaba muy limpio, solo que el colchón de la cama estaba muy duro. Y no tenían toallas en el baño, ni siquiera para secarse las manos.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Bathroom counter chipped, AC didn’t work. It’s as if the room hasn’t been deep cleaned in many uses, especially the bathroom. Noise level excessive especially with the main road right outside “Reforma” and the fumes from the passing cars…a lot and very strong in the room. Closing the windows helped but then it got too hot in the room with no AC.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and safe
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service
They had awful customer service.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Tanya

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
None of the rooms have a mini fridge or a microwave. It is a pretty much NOT family oriented motel. First thing they ask you when you arrive is do you need it by the hour or all night?? So that tells you alot about this motel!! Not air-conditioned either. We reserved for a king size bed and they gave us a queen and would not accommodate us. When it was time to pay they charged us $20. More than originally priced. Highly DO NOT RECOMMEND THIS PLACE!!!!
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
es un hotel muy sencillo, pero muy comodo y limpio nos gusto nuestra visita, si volveriamos a este hotel
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff good and good service they have good coffee all day
Stayed 3 nights in Oct 2020

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2020

4/10 Poor

GERARDO

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
me gustó pero no vuelvo a ir.
Este hotel no tenía agua para bañarse (muy poquita) el AC no servia, abentaba agua y hasta hielo. Mucho ruido de música fuerte, de gente y niños llorando o gritando.
Stayed 2 nights in Aug 2020

2/10 Terrible

Luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE DIRTY DUMP!
There are no ice machines on site, it is freaking loud, guests with open doors playing loud music, there were no towels in the room and only received two small towels upon request. I found a bed bug & a thick curly dark hair inside the complementary plastic cups. The fitted sheet had dried BLOOD stains and a dried YELLOW stain. I killed three (3) BED BUGS in the bed. This place is terrible, I checked out immediately. I CANNOT BELIEVE HOTELS.COM ALLOWS THESE TYPE OF DUMPS ON THEIR PREFER LIST. TERRIBLE!
Stayed 3 nights in Jul 2020

6/10 Okay

LAURA

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
the price of the hotel was lower by $ 20 a day and i had to still pay Expedia price , could not sleep do to the hotel is a hourly rate also and the would clean the rooms as soon as they would leave
Stayed 3 nights in Nov 2019

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019