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Reviews of Imperial Heights Hotel, Entebbe

4 out of 5
Imperial Heights Hotel, Entebbe
Plot 13, Church Road, Entebbe

Reviews

8.0

Very good

Rating 10 - Excellent. 26 out of 69 reviews" "
Rating 8 - Good. 24 out of 69 reviews" "
Rating 6 - Okay. 11 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 5 out of 69 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Loretta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So the walls all need to be painted , locks don’t work. Rugs (pieces laid together ) and furniture all full of stains and nasty. Outdoor furniture full of bird poop. Rooftop bar is a joke. Breakfast was not good . No hot water in the shower . This was one of the worst stays of my life . The photos they have advertised is a lie . The exterior is pretty . That’s it

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel Liling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, staff absolutely fantastic, friendly, helpful and always goes beyond to ensure you have a pleasant stay. All the staff, from security etc. Fantastic. I will highly recommend this place.
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel Liling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Friendly helpful staff. The food is good, and beautiful and clean facilities all around.
Stayed 2 nights in Sep 2023

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from RECEPTION on 23 Jun,2022
Thank you so much for your response its always our pleasure hosting you.

2/10 Terrible

UMAR

Travelled with partner
Liked: Cleanliness, staff & service
My card was overcharged
Stayed 1 night in Apr 2022
Response from Babra on 12 May,2022
Dear UMAR, Sorry about that disturbing issue. Please be informed that as a hotel we do not collect any money of accommodation from any guest booking via Expedia. Kindly contact Expedia in case you feel your card was overcharged. We look forward to hosting you again. Thank you!

8/10 Good

B C

Liked: Staff & service
Stayed 2 nights in Apr 2022
Response from RESERVATIONS on 23 Jun,2022
THANK YOU

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Nov 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Very nice, helpful staff. Some facilities ate a bit 'tired' and need updating.
Stayed 1 night in Nov 2021

6/10 Okay

Tiong

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very expensive for the price that we paid: $100/night on average. The food service was terrible - took forever (2-3 hrs) for your food to come out. The room is big but NOT comfy at all. AC was not cold and I don't have hot water in my room. Plus no free airport transport. Definitely Not a Four Star hotel. May 2.5 star.
Stayed 4 nights in Oct 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay while in Entebbe. The grounds are lush & beautiful. I enjoyed some quiet time poolside. The Buffet breakfast was very good with a nice variety of different foods daily. Staff was wonderful. The rooms are very spacious & clean.
Stayed 3 nights in Sep 2021

8/10 Good

suzanne n

Business traveller
Liked: Staff & service, property conditions & facilities
Liked staff availability, friendliness and professionalism
Stayed 1 night in Aug 2021
Response from Prossy on 30 Aug,2021
Dear Ms. Suzanne, Thank you for taking your precious time to review our hotel. It was a pleasure hosting you and we look forward to hosting you always. Kind Regards Prossy

4/10 Poor

Carlton

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The web photos are deceiving. The hotel is very outdated. However, the staff is very friendly and professional.
Stayed 3 nights in Mar 2021

8/10 Good

Angela

Stayed 3 nights in Jan 2021

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it again.
I would recommend. Good size rooms, plenty of food for breakfast and easy to get around. The staff were very helpful. The airport shuttle was very convenient. Appreciated .
Stayed 7 nights in May 2019
Response from proce on 2 Jun,2019
Thank you so much for the comments, it was a great honor having you around for a week and we look forward to hosting again Regards Prossy

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
I found the mattress to be comfy and the sheets were clean and not too old
Stayed 1 night in Feb 2019
Response from Irene on 9 Apr,2019
hello Anonymous, hope you are doing well. thanks for the feed back . it was a pleasure hosting you . we vow to always accord you with the best services and improving where necessary. thanks, Irene

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Heights Hotel Entebbe
Have stayed there several times. Wonderful staff of people that I have gotten to know. Front desk is also very nice. Close to the airport.
Stayed 1 night in Feb 2019
Response from Agnes on 20 Feb,2019
Hello Brian hope all is well. It is always a pleasure hosting you. We look forward to having you here again. Thanks for always choosing the lake heights hotel. kind regards!

6/10 Okay

Verified traveller

It’s a basic standard hotel, it was okay for a night stay.
Stayed 1 night in Feb 2019
Response from Agnes on 20 Feb,2019
Thanks for coming over. Hope to see you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very cooperative and friendly. They were the best part of our stay. They made everything so easy and accessible.
Stayed 3 nights in Jan 2019
Response from Agnes on 20 Feb,2019
Thank you very much. We appreciate. We look forward to hosting you again. cheers!

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Quick Review of Lake Heights
Stayed one night prior to departure from airport. Nice rooms. We were on third floor - no lift. Pool area ok but quite small and had a kids party going on so it much chance of relaxation outside. Booked shuttle to airport at 2.45am. Confirmed this with reception before going to bed and then had to wait until 3.15. Didn’t eat in hotel.
Stayed 1 night in Feb 2019
Response from Agnes on 20 Feb,2019
Hello Michael Hope all is well. We are very sorry for all the inconvenience for that day. We promise to make your next stay with us memorable. Kind regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis from the City
Clean, quiet, beautiful surroundings - a nice break from the busy city. Lovely pool area - perfect to read and relax when waiting for a flight.
Stayed 3 nights in Dec 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Entebbe Airport
Very quiet and efficient hotel. Perfect for the travelers catching a flight out of Entebbe.
Stayed 1 night in Dec 2018

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, attentive and all around superb! The restaurant offers very generous portions at competitive rates! Try the steak. Rooms, bathrooms were squeaky clean - cleanest I’ve seen in 2 months traveling around Africa. I would not hesitate to stay here again if I found myself in Entebbe! What an excellent hotel! Location was also great - close to the airport, with free airport shuttle! Fantastic property!
Stayed 1 night in Nov 2018

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were very interested in making our stay as pleasant as possible. Beautiful views from rooftop restaurant. Close to everything we wanted to see.
Stayed 3 nights in Nov 2018

10/10 Excellent

Tim, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had great time, food was very good, no complaints at all
Stayed 7 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2018

10/10 Excellent

Andrew, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased. Shuttle service was a great convenience after a 24 hr trip. Modern rooms. Quiet and relaxed
Stayed 1 night in Jul 2018

8/10 Good

Maurice

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay but confirm shuttle
Useful hotel for Entebbe Airport. Quiet, clean and comfortable. Staff could be a little more attentive. Disappointing that the hotel airport shuttle did not arrive ad promised. It is worth calling them to confirm a day before.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel good staff great food & beautiful view
Great hotel good staff great food & beautiful view From the roof top absolutely relaxing area quiet and serene I would DEFINATELY go back and highly recommend
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
They could’ve done better
After not picking us up at the airport in the middle of the night, staff did make it up with friendliness. Stayed at Imperial Botanical Gardens after a trip up country, where the value is actually much better
Stayed 2 nights in Feb 2018

8/10 Good

Annabelle

Liked: Cleanliness, room comfort
Comfortable stopover night
The hotel was fit for purpose. Comfortable rooms for a stopover before an early flight out, great roof bar, easy transfer to the airport. Some of the decor looked a little tired but price probably reflected that.
Stayed 1 night in Jan 2018
Response from akram on 24 Jan,2018
thank you Ananabelle we hope to see you again. the decor shall be worked upon as well.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and friendly. I enquired about the laundry service and reception sent someone to my room to explain on their own initiative.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Handy to airport
The ability to have your laundry completed on the same day as arrival - great service with no extra charge.
Stayed 1 night in Oct 2017

10/10 Excellent

Giovanna, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business
It was a great experience, nice breakfast, delicious and fresh food. I spend an entire week because of a training in Entebbe, staff and management were really nice and helpful.
Stayed 6 nights in Oct 2017

10/10 Excellent

sylvester, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If liked the ambience. It
My experience was great overall--good customer service , food was good especially the breakfast buffet, the sorrouding s were clean and the landscape super; It was all natural, claiming and inviting. Excellent customer service.
Stayed 6 nights in Aug 2017

6/10 Okay

Stephen , Cairns Queensland Australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel near the airport.
It was not a good start from the beginning. Our plane from Murchison Falls Bugungu arrived early and we waited for about 20mnutes before our complimentary airport pick up arrived. When we arrived at the reception it took a little whike before we got to our room. Once in the room I mentioned that it doesn't look like a Business Executive Suite so the staff who took us there mentioned it to the reception. We were informed that our room is occupied and there was no other business executive suite available so we were given another room. This one does not hot water, the balcony floor is soaked in water. So the housekeeping manager showed us another one. Finally after 6.30 PM we got settled. The following day after breakfast around 12in the afternoon whilst we found out that Precision Air changed our flight to 11.30AM instead of 4.45PM that da without notifying us. We frantically phoned their office with the kind assistance ofcthe front desk reception. We were told we can fly back to arusha the following day and they will email the details. We booked another without problems given the same rate and was invited by the kind manager for complimentary lunch with him. During a nice lunch with the manage around 4.15pm that day we received a phone call from the airlines that there is a kenya airways flight leaving at 5.30PM thatc7day and we can go on that flight. Immediately we said yes and the kind manager had my lunch pack up for a take away!!! A great team!!
Stayed 1 night in Aug 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Elena, UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel. Well located in Entebbe.
Most of the staff very nice and helpfull. Clean rooms. Could improve breakfast and swimming pool area.
Stayed 3 nights in Jun 2017

8/10 Good

Adja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise ruined it all!
Excellent room, the business suite has a nice living arrangement, everything is there for comfort. I had a great bathtub, king size bed, etc. The major problem was that I was under the terrasse, restaurant area and that was too noisy. I asked for room change but the receptionist refused to help. She pretended that the hotel was full. Bad idea to treat business guests this way! Everything else was great but the noise will prevent me from returning there.
Hello Adja, I have just picked up your very valuable and constructive comments and feedback on Expedia, thank you for taking the time out to comment on your stay with us. Guest feedback such as yours is most valuable to us as this is how we measure our performance and, in fact, how our performance is measured by our head office. The BON Hotels ethos of Good people, Good thinking, Good feeling is what we continually strive for and I am sorry to hear that we let you down. Your experience at our hotel does not at all reflect our standards and ethos and I must humbly apologize for a poor performance on our part. I will immediately be looking into this matter and will address all concerned staff and management and make certain that all problems are rectified and corrective actions are put in place. I hope that all is not lost and we will be seeing you through our doors again. King regards, Tim Grobler General Manager

10/10 Excellent

Phil, Boston, England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the job.
Needed a hotel close to the airport that was clean and stress free. This place was perfect.

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice area, no complaints.
Very nice hotel, good air con, wi-fi kept cutting out, seems to be a problem all over Uganda, not just this hotel. Nice big rooms, good breakfast, lunch menu. Bars nearby. A very short taxi ride takes you to the lake side, where there are lots of nice bars and restaurants.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay near Entebbe
Really friendly and helpful staff. Room was comfortable and well appointed.

8/10 Good

Don, Uganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had comfortable furnishings. The staff was friendly and very helpful.

10/10 Excellent

Lindsay, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Stayed for a week and had a lovely time. Food ordered at the restaurant tended to be a bit different depending on which chef was working but it was always very good.
Response from Tim Grobler on 28 Feb,2017
Thank you for the feedback. Will definitely put Citronella candles out to reduce the mosquito problem. Kind regards Tim Grobler

8/10 Good

Paule Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an issue with the safety box. Beside that, my stay was wonderful.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Solid 2 star hotel
Horrendous lighting, tacky local soap opera filming all over the hotel till 10pm, deterring pool and pool furniture, and an hour wait for dinner to arrive. What more do you need to know...

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for relaxation

10/10 Excellent

Kwizera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, smooth checkin & checkout

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to airport
Only stayed one night, had early flight. Room was adequate, restaurant was fine. They have a complimentary van to the airport, very convenient. Would stay again.