Eraguene Holidays

Nice Hotel, Great for the price. Major downiside for me was i was in town for a marathon and had to be up super early. I went to be around 9pm and was awaken by a large crowd in the hall way playing music and talking and laughing. (Totally fine, I mean its saturday night and i get it) The issue came when i managed to fall back asleep and now it is midnight and this same crowd is still in the hallway. Even louder at this point. It seemed as if it could have been a group of friends that shared the same hall but had rooms seperate from eachother and were just partying and going back and forth. This is extremly disturbing when its all you can hear is EVERY WORD. Had the "party" stayed in their room i doubt it would have been as big of an issue but the disturbance in the hallway that lead into now my room was an issue. I called front desk twice and no answer. I called a third time and finally got a response and they mentioned they would be sending security. This however did not stop anc continued on even at 3am! When i notified front desk at check out, they stated "they were going to a party" as if that was supposed to justify the lack of regard for the other guest. Nice place for the price point but dont plan on getting any rest as the walls are thin and you will hear everything and everyone outside your door.

They do NOT disclose the 14% Occupancy Tax until checkout. $200 extra dollars for TWO NIGHTS.

Gorgeous hotel with historical charm. Lobby was beautiful and restaurants excellent. We will try The Tonga room next visit. Customer service is excellent. Staff is kind and very helpful. Juan was professional, charming and warmly greeted us every day. He knows the city and gave great walking directions. Cameron was professional and extremely helpful. He made our check in pleasant. We will definitely be back!