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Reviews of Lonestar Inn & Suites, Erick OK – Hwy 40 BY OYO

2.5 out of 5
Lonestar Inn & Suites, Erick OK – Hwy 40 BY OYO
1115 North Sheb Wooley Ave, Erick, OK

Reviews

5.4
Rating 10 - Excellent. 7 out of 43 reviews" "
Rating 8 - Good. 8 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 7 out of 43 reviews" "
Rating 2 - Terrible. 16 out of 43 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is currently closed. December 2023. DO NOT RENT IT AT THIS TIME. You are charged and then need to get a refund.
Stayed 1 night in Nov 2023
Response from Ammy on 7 May,2024
Hi, Mary! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Motel for the price paid
Room had everything only more expensive motels have.
Stayed 1 night in Oct 2023
Response from Tim on 5 Dec,2023
Hi, Christopher! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There’s no reason to choose this hotel.
I would not recommend this place to anyone. Family, couple or solo travelers. The attendant at the front desk was very nice but had a child sitting at her feet playing a tablet loudly. The front reception area looked completely out of shape and there was a bad of flea and tick killer sitting on the counter where coffee and other items were. Our room was very out-dated. Hard to find any plug ins around the room. The room smelled like it had been smoked it for the entirety of its existence. Seemed clean enough other than the cigarette smell. It is apparently under new management so maybe in the future it will be better.
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec,2023
Sorry for the hassle you faced! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, spacious
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept,2023
Thanks for rating us superbly, Rebecca! Glad to know that you loved our services. Regards, Dewi

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept,2023
Hi, Ryan! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Dewi

8/10 Good

Jeannie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Ava on 12 Sept,2023
Hi, Jeannie! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great until about 530 in the morning. A group of truck drivers were having a meeting outside our door. I guess the room next door was a independent company working out of the hotel room. Very loud.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul,2023
Thank you for rating us positively, Martin! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Barbara on 5 Jul,2023
Hi, Gary! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

10/10 Excellent

Dennis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was under renovation - but new management went out of their way to accommodate a traditional experience. The room itself was incredibly large, clean, and functional for the price. The new luxurious mattress was just what we needed after a long day of driving the Interstate. Highly recommended.
Stayed 1 night in Jun 2023
Response from Barbara on 26 Jun,2023
Hi, Dennis! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

4/10 Poor

Lindsey

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great stay.
Exposed wires, no fire alarm, the room smelled like cigarette smoke.
Stayed 1 night in May 2023
Response from Lisa on 3 Jun,2023
Hi, Lindsey! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service
The property is right off the Interstate. Very convenient for travelers. Attendant was very nice and helpful. Property is in the midst of remodeling. I believe it will be very nice when it’s complete.
Stayed 1 night in Apr 2023
Response from Barbara on 12 Apr,2023
Pleased to hear your kind words of gratitude, Rusty! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 Good

michael, Rockford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night clerk was very helpful. Nice to see it being redone and not smell like a camel like most cheep places do.
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb,2023
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Tim

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not even stay after seeing room.
Stayed 1 night in Jul 2022
Response from jan on 24 Jul,2022
Hi, Tim! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE-DISGUSTING-PICTURES INCLUDED
Looked at what I thought were recent reviews and went clean, comfortable, affordable for one night perfect. Pulled into the parking lot and wasn’t what the pictures showed. Noticed swallow nests all over the eves and dirty walls. Went into the tiny check-in area, it was very hot, humid and dark. The man checking us in said they didn’t have any single king size rooms (what I booked and paid for in advance) and only had two queens. Just need a bed, since we’ve been on the road for 9 hours. Drive around to our non-smoking room and open the door. A strong smell of cigarettes wafts from the room. Look around the room and it doesn’t look clean. Walk into the room and notice cigarette ashes on the table between the beds. The pillows and bedding look as if it was just pulled up and not neatly made, flies everywhere. Went into the bathroom and the toilet was dirty (rings, like it hadn’t been cleaned in a while), no water in there either. In the bathtub there was a used washcloth hanging. The bottom of the tub was disgusting. The floor was sticky and had something on it. Looked at the sink, it was also dirty. Had another used washcloth hanging from the bar, no clean towels or new soaps anywhere to be found. Fridge was also dirty and opened the microwave and roaches were running in it. I told my husband that nope, not staying here. I’ll eat the cost of the room. We booked another room at a nearby hotel and stayed there. Not worth even considering. Do not recommend this hotel at all.
Stayed 1 night in Jul 2022
Response from Ammy on 23 Jul,2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the poorest quality hotel I have ever stayed in. I chose it because of location and price. I would pay $30 more to stay across I-40 or drive another 15 miles to Sayre, OM and pay another $20-40 dollars. The room appeared clean but there were a lot of flies in the room, the room was hot when we arrived,, the shower was difficult to turn on and off, the check in was in a reception area that was very hot with no ventilation.
Stayed 1 night in Jul 2022
Response from Ammy on 31 Jul,2022
Apologies for the problems you had faced, Matt! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Oona

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was feces in the toilet and roaches under the mattress and the sheets had hair and body fluids on them. The manager refused to compensate me because I complained too late and didn’t offer to give me a different room.
Stayed 1 night in May 2022
Response from Simon on 29 Jun,2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

leeann

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is filthy, it has huge spiders, mice and mice droppings left in the room, they dont clean the rooms there is dead bugs on the floor, roaches on walls and furniture, bedbugs the bathrooms are disgusting and the manager did come kill a spider but said we were good and left no refund or anything beyond disgusting
Stayed 1 night in May 2022
Response from Simon on 29 Jun,2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

8/10 Good

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Joey on 2 May,2022
Hi, Ben! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again with a pleasant experience. Regards, Joey

6/10 Okay

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Lonestar review
Checking into my room, the floor was littered with debris on the carpet. A used bath towel was also noted under the sink. No wash clothes or bath towels were present in the room, so i had asked one of the employees if i could receive such. The florescent lights above the sink were inoperable, and it appeared that the ballast needed changed. I had an issue come up at home to depart two days earlier than anticipated. I inquired with the manager about possibly receiving a refund and he advised that since i made the reservation online, he could not do so. Overall the experience was less than expected given the above reasons. For $40 a night, it could be worth such if just a little effort was put into cleanliness and some general maintenance repairs. Ive been visiting this town for 12 years and will go back to the other hotel option 200 yards away.
Stayed 4 nights in Apr 2022
Response from Jason on 12 Apr,2022
Hi John, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jason

6/10 Okay

Glenda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I needed a place to lay my head for one night. Didn't see any bugs. Staff was friendly. It must be at least a month since the carpet has been vacuumed, the shower still had the soap from a previous guest, the 3 legged microwave was filthy, and the outside has so many weeds at first I thought it might be abandoned. I could go on, but no need.
Stayed 1 night in Mar 2022
Response from Jane on 25 Mar,2022
Hi, Glenda! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Chadius

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It cost 44 bucks for 2 queens. Everything else was bad. Cars with wheels missing in the parking lot. Roaches. Mattress that almost collapses when you sit on it. Long dark black hairs all over the tub. Really dirty toilet. And much more. No office chair for the desk. Just bad. Should be condemned. But it won't be, because I am sure people live in the 2nd story long term. I won't day why or how I know.
Stayed 1 night in Feb 2022
Response from Cheshta on 22 Feb,2022
Hi, Chadius! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Check in was relatively easy. Had to call to get someone to come to the desk. The bed had one pillow and there was only one towel. I had to go ask for more since there wasn’t a phone in the room. Desk clerk said there were plenty of pillows but could only give me one more towel since they didn’t have anymore. Bugs crawling on the wall and floors were dirty. It was really noisy so sleeping wasn’t easy. I will not be returning.
Stayed 2 nights in Jan 2022
Response from Jane on 25 Jan,2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Hung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was dirty
Stayed 2 nights in Jan 2022

8/10 Good

SILAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Aug 2021
Response from Cheshta on 24 Aug,2021
Hi, Silas! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were musty and wet. Air quality was horrible. There was trash left in the room and the smoke detector was removed with wires hanging from the cieling. No one was available for check out at 9 AM and the "continental free breakfast" was nowhere to be seen.
Stayed 1 night in Aug 2021
Response from Noah on 17 Aug,2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away.... Stay far, far away.
My wife had to kill the roach in the tub soon as we got there and downhill from there. Got there around 9pm and had to call the employee's cellphone to have him come to check us in. This used to be where we shot for when traveling as it was the right distance from home. No more.
Stayed 1 night in Aug 2021
Response from Tim on 21 Aug,2021
Apologies for the problems you had faced, Gary! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We needed a place to stay and all of the reasonably priced places in Amarillo were full, so we looked further down our trip path and found this place. There were crickets in the bathroom, and what looked like cigarette ash on the side of the tub. (This was a non-smoking room, but it smelled of smoke.) A lot of the furniture was pretty beat up, and in general the room didn't feel like it had been cleaned well. There were small pieces of visual trash and other debris on the floor. There was also no trash can in the room we stayed in. The bed was okay, but the pillows were terrible, somehow both lumpy and flat. As a warning, after midnight you will have to call a posted number to receive service.
Stayed 1 night in Jul 2021
Response from Jane on 2 Aug,2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Derek

Travelled with family
Stayed 1 night in Jul 2021
Response from Noah on 25 Jul,2021
Hi, Derek! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah

6/10 Okay

Mary

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Belinda

Disliked: Room comfort
Just dont.
I got there at 9 pm at night to a pitch black street and abandoned field. There was no lighting whatsoever and I have no idea if the hotel even exists anymore. Based on previous reviews, I wouldnt be surprised if it was torn down. The Hotel Townhouse in Shamrock, TX, however is excellent if you dont mind driving a few miles west.
Stayed 1 night in Jul 2021
Response from Noah on 14 Jul,2021
Hi, Belinda! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Noah

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look elsewhere. Trust
Disgusting. Dead roaches in the bathroom, dirty sheets with obvious body fluids. Rude service, gross lot. Hotels.com was no help either.
Stayed 1 night in Jul 2021
Response from Cheshta on 6 Jul,2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Jacob

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE WAS A FILTHY HELL HOLE. The property was disgusting and I DID NOT end up staying here. I had to find other accommodations and would like my money back. The place was filthy dirty. There were flies on the bed and disgusting spots all over the blanket, pillow cases wrinkled and looked unwashed, the carpeting was sticky, not to mention that the property had a horrendous odor and the room smelled like URINE. The outside was trashed ...the room was absolutely unlivable.
Stayed 1 night in Jun 2021
Response from Leo on 1 Jul,2021
Hi, we never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

4/10 Poor

Cris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankful it was only a quick overnight UGG
Called ahead to advise late check in as we were driving across country and heavy rain. Got there to find door locked with a note to call if arriving Ayer midnight. Reservation was for two queens, as I was traveling with my adult son, however, advised sold out and only king room available. Paint bubbling and big section peeling off the ceiling. Yellow stains on bath towel. No pillow case on pillow. Breakfast was advised at 7a. At 7:15 a the lobby door was still locked and all dark inside. Called the overnight number and the person answering was inaudible and clearly I had just woke him.
Stayed 1 night in Jun 2021
Response from Gabi on 5 Jul,2021
Sincere apologies, Cris! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Gabriel!

10/10 Excellent

Duke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Steve on 25 Jun,2021
Hi, Duke! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Steve

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Never again EVER
Stayed 1 night in Jun 2021
Response from Leo on 24 Jun,2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Alex

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
This place is a complete DUMP. Property is so deteriorated that it looks like an abandoned building from the outside. Some basic room features (e.g. bathroom fan, wall-mounted hair dryer) had been removed or rendered inoperable. Toiletries were provided, but of such astoundingly low quality that you would not want to use them.
Stayed 1 night in May 2021
Response from Leo on 24 May,2021
Hi, James! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly, and will work with you and they will help you as much as you can, it’s not a hotel it’s like home
Stayed 1 night in May 2021
Response from Cheshta on 18 May,2021
We are glad to see that you liked our services. Regards, Jacob

4/10 Poor

Elliot

Disliked: Cleanliness, staff & service
Needs work
Key dispensed by maintenance, no hello. Sent around back to room. No mention of wi fi or breakfast. Standards dropping. Lobby locked.
Stayed 1 night in May 2021

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very very nice and cheap!
Stayed 1 night in Apr 2021
Response from Bruce on 10 Apr,2021
Thank you so much for the charming rating Jared. Your review made our day. Have a great day ahead. Regards, Bruce

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021
Response from Leo on 14 Apr,2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

8/10 Good

Benedikt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean, Staff did a lot to satisfy the guest, very silent location. A pleasant stay.
Stayed 1 night in Aug 2023
Response from Ava on 13 Sept,2023
Thanks for rating us superbly, Benedikt! Glad to know that you loved our services :) Regards, Ava

2/10 Terrible

Ruben, Houston

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Asco
Stayed 1 night in Apr 2022
Response from Joey on 3 May,2022
Hi, Ruben! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Primero decía un precio , me cobraron más después de los días , luego habían animales dentro de la habitación insectos , luego el baño en mal estado
Stayed 1 night in Jul 2021
Response from Jane on 3 Aug,2021
Hola, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Lamentamos profundamente los inconvenientes que se ha encontrado. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y todo lo que no cumpla con sus expectativas no es aceptable para nosotros. Procedo a informar de tu opinión al hotel y tomaremos acciones encaminadas a evitar estas incidencias en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. Janet.