Dedeman Palandoken Resort Hotel

Property class: 4

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Located close to Palandöken Mountain and Abdurrahman Gazi Tomb, Dedeman Palandoken Resort Hotel provides a nightclub, a corner/local shop and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, downhill skiing and cross-country skiing. Treat yourself to a Thai massage at Dedeman Palandöken Hotel Spa, the on-site spa. The on-site restaurant, Ana Restaurant, offers breakfast, lunch and dinner. Enjoy the 24-hour health club, as well as activities such as snowboarding. In addition to designer shops on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Room options

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Showing 5 of 5 rooms

View all photos for Superior Room, Mountain View

A hotel room with two beds, a desk, a TV, and a bathroom visible in the background.

Superior Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room, City View

Room

Superior Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, Mountain View

Room

Deluxe Room, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, City View

Room

Deluxe Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

Room

Junior Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
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About the area

Located in Palandöken, a neighbourhood in Erzurum, Dedeman Palandoken Resort Hotel is in a rural area and near a boardwalk. Erzurum State Theatre and Ataturk House Museum are cultural highlights, and some of the area's notable landmarks include Twin Minaret Madrasa and Abdurrahman Gazi Tomb. Palandöken Mountain and Erzurum Archaeology Museum are two other places to visit that come recommended. Enjoy the area's slopes with ski runs and ski lifts, and don't miss out on the sledging and snowshoeing. Visit our Erzurum travel guide
Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum

What's nearby

  • A ski lift with a building in the background.
    Palandöken Mountain
    1 min walk - 0.0 km
  • Ataturk University
    8 min drive - 7.5 km
  • Lala Mustafa Pasa Mosque
    9 min drive - 8.6 km
  • Twin Minaret Madrasa
    9 min drive - 8.6 km
  • Abdurrahman Gazi Tomb
    16 min drive - 11.4 km

Getting around

  • Palandoken Station
    29 min drive
  • Erzurum (ERZ)
    22 min drive

Restaurants

  • Ejder3200 Küre Cafe
    6 min drive
  • Sway Hotels Lobby Bar
    5 min drive
  • Alpine Restaurant
    6 min drive
  • Polat Erzurum Resort Hotel Mola Cafe
    5 min drive
  • Sway Hotels Apress Bar
    6 min drive

About this property

Dedeman Palandoken Resort Hotel

  • Upscale family-friendly hotel near Palandöken Mountain
  • Located close to Abdurrahman Gazi Tomb and Erzurum State Theatre, Dedeman Palandoken Resort Hotel provides a nightclub, a corner/local shop and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, downhill skiing and cross-country skiing. Treat yourself to a Thai massage at Dedeman Palandöken Hotel Spa, the on-site spa. The on-site restaurant, Ana Restaurant, offers breakfast, lunch and dinner. Enjoy the 24-hour health club, as well as activities such as snowboarding. In addition to designer shops on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Other perks include:
    • An indoor pool and a children's pool, along with sunloungers
    • Free self-parking and extended parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • Express check-in, babysitting (surcharge) and barbecues
  • Room features
  • All 187 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as late-night room service and free WiFi.
  • More conveniences in all rooms include:
    • Bathrooms with baths or showers and free toiletries
    • 19-inch HDTVs with satellite channels
    • Highchairs, electric kettles and heating

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Frequently asked questions

Does Dedeman Palandoken Resort Hotel have a pool?

Yes, this property has an indoor pool and a children's pool. The swimming pool is closed seasonally each year from March 15 until December 15.

Is Dedeman Palandoken Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Dedeman Palandoken Resort Hotel?

Self-parking and extended parking are free at this property.

What time is check-in at Dedeman Palandoken Resort Hotel?

Check-in start time: noon; check-in end time: 4:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Dedeman Palandoken Resort Hotel?

Checkout is at 12:30 PM. Late check-out is available for a fee.

Does Dedeman Palandoken Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of TRY 100 per person applies.

Where is Dedeman Palandoken Resort Hotel located?

Located in the mountains, this Palandöken hotel offering ski-in/ski-out access is steps from Palandöken Mountain and within 6 mi (10 km) of Erzurum State Theatre and Ataturk House Museum. Erzurum Archaeology Museum and Twin Minaret Madrasa are also within 6 mi (10 km).

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Reviews

Dedeman Palandoken Resort Hotel Reviews

7.8

Good

7.6

Cleanliness

8.8

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 17 out of 56 reviews
Rating 8 - Good. 23 out of 56 reviews
Rating 6 - Okay. 7 out of 56 reviews
Rating 4 - Poor. 6 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erzurum Ski

All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Staff & service

Decent hotel with unfriendly reception crew

We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
Stayed 2 nights in Jan 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmüştüm. Böyle bir sorunla karşılaştım. 2. Gün odamı değiştirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiş. Konum olarak mükemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karşılamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu şekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalışması güleryüzü hizmeti bir yere kadar fayda sağlar. Spa hizmeti güzel. 2 akşam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriş reception dış alanı ve otopark kısmıda zemin yapışmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duş camları çok kısa. Duş alındığında bütün banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kapanış haftası, genel olarak iyi.

odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Oldies but goldies

Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Kayarım, oteli çok da önemsemem

Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Palandoken diyince kesinlikle DEDEMAN. Yemek secenekleri daha fazla olabilir.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konumu ve olanakları şahane, personel hep çok ilgili ve yardımcı. Açık büfesi de çeşitli ve lezzetliydi. Çok memnun kaldık Erzurum'a geldiğimizde kesinlikle ilk tercihimiz olacak.
Stayed 3 nights in Mar 2023
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Disliked: Cleanliness

Good skiing

Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
Stayed 4 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kaymak için konumu çok iyi,kesinlikle tavsiye ederim
Stayed 3 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayet güzel bir hotel
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
Stayed 3 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Otele yapılan yorumlardan dolayı çok çekinerek gittik. Fakat konum olarak Palandöken'de yer alan en iyi otel diyebilirim. Kayak yapanlar için özellikle en iyi konumda yer alıyor. Otelin yemekleri ortalamanın üstü ve beklediğimizden daha lezzetliydi. Otel çok eski evet, odalara ve özellikle yemek salonuna renovasyon gerekli. Ama 2 günlük bir kayak tatili için gerekli tesis ve ekipmana sahip. Ayrıca Otel çalışanları çok yardımcı ve güler yüzlü.
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

banyo wc kötü idi

Konaklama güzel idi personel ilgili. Oda sadece beğenmedik. Banyosu ultra kötü idi ve miniminacik idi okadar küçüktüki hareket edilmiyor.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommend

Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

genel olarak iyi

Otel güzel konumu konuşmaya gerek yok. Yemekler hizmet temizlik oldukça iyi. Wellness biraz hayal kırklığı idi. ama tadilata girecekmiş otel sanırım. Umarım wellness te biraz değişiklik olur.
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Eleştiri

Banyolara konulan havlular sökük sökük, Yemekler vasat çeşit az Kayak odasındaki kayak kiralama pahalı ve inanılmaz eski Hamam da gereksiz samimi insanlar çalışıyor muhtemelen birdaha gitmem
Stayed 3 nights in Feb 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, room comfort
Çalışanlar cana yakın, güleryüzlü. Yemekler de güzel, çeşit çok. Ancak odalar ve mobilyalar çok eski resmen dökülüyor. Temizlik berbat. Havlular, çarşaflar yırtık pırtık. Odalardaki ve oteldeki halılar kötü kokuyor, eski. Odalarda sigara içiliyormuş, koku yüzünden oda değiştirmek zorunda kaldık.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Parfaite situation de l hôtel Personnel sympathique au resto. Bonne ambiance à la discothèque Les enfants ont passé de bonnes journées ski puis spa Un petit bémol pour le service des jeux , dés raquettes de pic pong à louer ( du jamais vu ) Bref c était bien
Stayed 6 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr schön gelegene Hotel mit viel Schnee Hotel Personal war nett Essen gut,
Stayed 7 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personel Çok İlgili

özellikle resepsiyondaki Yakup bey e çok teşekkür ederim.İhtiyacımız olan bir şeyi evinden getirerek bizi memnun etti. Pistler ve kayak olanakları süper.Herkese tavsiye ederim
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the people come here for skiing . Ski staff were helpful. The other things were good comparing its price . The only problem was welcoming by receptionist. She was very cold