Minibar

Reviews of Hiawatha Motel

2 out of 5
Hiawatha Motel
2400 Ludington St, Escanaba, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 87 out of 204 reviews" "
Rating 8 - Good. 80 out of 204 reviews" "
Rating 6 - Okay. 29 out of 204 reviews" "
Rating 4 - Poor. 8 out of 204 reviews" "
Rating 2 - Terrible. 0 out of 204 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Tom

Liked: Staff & service
Disliked: Cleanliness, room comfort
While I was checking to see if there were bed bugs I found that there was 9 condoms in package between the mattress and the box spring. I found no bed bugs. They have lights in the parking lot that light the room up like it is day light. The blinds had broken slats and did not darken the room at all. No continental breakfast.
Stayed 1 night in May 2019

6/10 Okay

Pamela

Disliked: Room comfort
Stay somewhere else
The word "remodeled" was used on a sign in the lobby and if that is true, all I can say is that they have a long way to go. The heating/air conditioning systems are so outdated that it took overnight for my room to be comfortable. They had the thermostat set at below 50, to save energy I'm sure, but as I said it took overnight before the temperature rose enough for me to be comfortable. The internet was awful - I needed to upload 16 photos for a work project (I was there on business) and after 3 hours and not one of them had uploaded, I gave up and used my own mobile hotspot. Front desk employee was not friendly either, and passed on the credit card surcharge without notifying me. On top of it all, I paid $87 for this room and I see it's normally $66. Not cool. Will not be staying here again.
Stayed 1 night in Apr 2019
Response from Sasha on 18 Apr,2019
You're absolutely right, we do have a long way to go! We do all of our remodel work ourselves, so it definitely takes time, on top of the cost it takes to remodel anyways. Our heating in the remodeled rooms are brand new, but we also use electric heat so unfortunately it does take longer to heat. We're sorry you were uncomfortable. As far as the internet goes, we can't control our service provider. It's always hit or miss, you just caught it on a miss day. Again, we're sorry. We do have surcharge notices posted in 3 different spots in the lobby in case whoever is doing the check in forgets, but we'll try harder to remember. Now, for our prices, it is so much cheaper to book directly with us. Call, email, facebook, and our website...because 3rd party agencies charge us an outrages amount to have people book through them. Enjoy your stay elsewhere next time, and thank you for giving us your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Rick on 25 Mar,2019
Thanks Tracy. Happy to have had you stay with us. Glad you enjoyed your stay. Rick

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Good value for the money. Older property, but comfortable bed and clean.
Stayed 1 night in Mar 2019
Response from Rick on 10 Mar,2019
Thank you for taking time to review us. We appreciate your comments.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esky
So nice! The owner is great.
Stayed 1 night in Jan 2019
Response from Rick on 8 Feb,2019
Thanks for your great response. Hope you enjoyed your stay. Rick

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Nicely updated bathroom. Wasn’t happy about 10:00 am checkout time. TV was pretty small, and couldn’t get the guide. WiFi was good.
Stayed 1 night in Dec 2018
Response from Sasha on 13 Dec,2018
Thank you for staying with us Karen. We look forward to your next stay.

8/10 Good

Barb, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very limited breakfast, but enough to get you on the road.
Stayed 1 night in Oct 2018
Response from Sasha on 18 Oct,2018
Hi Barb, Yes, unfortunately due to not having water hookups in our lobby, we, by law, are not allowed to serve much other than cereals and assorted pastry's. We hope you enjoyed your stay otherwise. Stay with us again!

10/10 Excellent

Dave, Newberry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice updated and modern room. Shower pressure was a little low and the mattress was a little soft for my liking, but overall, a very nice, comfortable, affordable stay.
Stayed 1 night in Oct 2018
Response from Amber. Owners daughter and manager. on 14 Oct,2018
Thank you for taking the time to rate and review us! We hope you would choose to stay with us again in the future.

10/10 Excellent

LeRoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly folks at the counter, room was clean, parking by your front door, quiet baseboard heat.
Stayed 1 night in Oct 2018
Response from Sasha on 9 Oct,2018
Hi LeRoy! Thank you for staying with us. I'm glad our staff was friendly and you enjoyed your room! Stay with us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay in Escanaba
No hot tub in the room, or big screen tv, but if you are looking for a clean room and comfortable bed, and a quiet night are a reasonable price...this is the place.
Stayed 1 night in Oct 2018
Response from Sasha on 5 Oct,2018
Hi Michael! We are so glad that you enjoyed your stay with us. Please, come back and stay again!

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but noisy
Rooms we’re clean but proximity to highway made for lots of road noise.
Stayed 1 night in Sep 2018
Response from Sasha on 5 Oct,2018
Hi Marilyn, We're glad the room was clean. Unfortunately we can not do anything about the traffic but if you stay with us again, we can put you in a further away room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, friendly staff. nice complimentary breakfast
Stayed 1 night in Sep 2018
Response from Sasha on 1 Oct,2018
Thank you for staying with us! We're glad we could provide you with great service. Stay with us again!

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
We appreciate this hotel offering rooms for people who are allergic to pets. It’s is acute quaint hotel, currently being updated by a very nice couple. We enjoyed our stay , the only drawback was other guests who decided to have a 4:30 a.m.chat loudly outside our door. No one can control that except the people who own the mouths! We enjoyed Escanaba and our time there.
Stayed 1 night in Sep 2018
Response from Amber. Owners daughter and manager. on 29 Sept,2018
Thank you for taking the time to rate and review us!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were traveling through. Nice room. Very clean. Busy street. Continental breakfast. Would stay again.
Stayed 1 night in Sep 2018
Response from Sasha on 28 Sept,2018
Thank you Scott! We are happy that we could provide you with everything you were looking for. Stay with us again soon!

6/10 Okay

Kent

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2018
Response from Rick on 26 Sept,2018
Thanks Kent

8/10 Good

Bill, Neenah, WI

Liked: Staff & service, property conditions & facilities, room comfort
New owners were very friendly and helpful. We had a newly renovated room. We just needed a place to stay that was no frills. Very helpful with local information. We will be back.
Stayed 1 night in Sep 2018
Response from Rick on 26 Sept,2018
Thanks Bill, glad you enjoyed your stay

8/10 Good

Tom, Edmond, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're looking for a luxury hotel, this isn't for you. It's an older motel, but the owner is working hard to update it and is making great progress. It is affordable, clean, conveniently located, and the staff are friendly and helpful. It will just keep getting better over time. Give it a try - you won't be disappointed; and your pocketbook will thank you!
Stayed 3 nights in Aug 2018
Response from Amber. Owners daughter and manager. on 22 Sept,2018
Thank you for taking the time to rate and review us! We hope to have two more guest rooms and the lobby renovated by the next summer season so be sure to stop by and check it out!

10/10 Excellent

Amanda

Good place to stay
Quiet, nice room, clean, easy to find. Staff was friendly.
Stayed 1 night in Sep 2018
Response from Sasha on 11 Sept,2018
Thank you, Amanda! Come stay with us again!!

10/10 Excellent

Paulette

Recommend
Clean, friendly place to stay.
Stayed 1 night in Sep 2018
Response from Sasha on 11 Sept,2018
Thank you Paulette. We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
An overall God place, rooms have been recently upgraded. The outside makes it look old, but rooms are good!
Stayed 1 night in Sep 2018
Response from Amber. Owners daughter and manager. on 9 Sept,2018
Thanks for taking the time to rate and review us! We are new owners and are in the process of renovating. While we agree the exterior needs a face lift we are focusing our attention to the interior of the guest rooms first since that is where our guests spend the majority of their time. Thank you again for your feedback. The opinions of our guest helps us to keep improving!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel and close to everything and the staff was very friendly
Stayed 1 night in Sep 2018
Response from Rick on 4 Sept,2018
Thank you for the review. We do have a convenient location. Our staff is all family and we strive to treat guests as we like to be treate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Size of room was great / ease of parking motorcycle was also very good
Stayed 1 night in Aug 2018
Response from Rick on 4 Sept,2018
Thanks, we are glad the room and location worked well for you.

8/10 Good

Tony, Commerce Twp. Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely renovated, very clean motel with very comfortable beds. The main drawback is location on the main road so you do hear traffic all night but the great beds sort of makes up for the traffic noise. Location is great with a lot of eateries around the motel. Owners very pleasant and very helpful with vacation info for our trip planning.
Stayed 1 night in Aug 2018
Response from Amber. Owners daughter and manager. on 3 Sept,2018
Thank you for the rating and review.

6/10 Okay

Beth, Michigan

Liked: Cleanliness
The location was a plus. The girl who worked the front desk was helpful with directions to local attractions and where to eat. The bed was very comfortable. The room was clean. However, there wasn't hot water to take a shower first thing in the morning due to the new water heater shutting off. When we went to check out there were a few people eating the continental breakfast which the same girl who checked us in was in a lengthy conversation with. We were on a tight time schedule and waited a few minutes but ended up leaving the keys on the counter and walking out without being acknowledged.
Stayed 1 night in Sep 2018
Response from Amber. Owners daughter and manager. on 3 Sept,2018
Thank you for your rating and review. The new hot water heater we had installed shuts itself off automatically when it reaches a certain heat however it sometimes fails to kick its self back on again when the temperature drops (we also find this very irritating as it is a brand new water heater). It was my fault for failing to check the green light on the heater before bed and again first thing in the morning to be certain it was on. I am sorry. I also apologize for you feeling unacknowledged upon your departure. I had forgotten to place the sign on the desk that reads * We are out cleaning rooms or aiding other guests. If you are ready to go you may leave your key on the desk. Thank you for your stay.* Usually my father is here to handle the desk during breakfast and checkout, but while you were here I was alone so if one guest required my assistance there was no one to cover the desk for me.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and comfortable
We were on a family vacation. The room was clean and very comfortable! We would definitely stay again when in the UP. We forgot a pillow in the room and they quickly contacted us and offered to send it to us which we really appreciated.
Stayed 2 nights in Aug 2018
Response from Amber. Owners daughter and manager. on 3 Sept,2018
Pillow is on its way home tomorrow! We hope you choose to stay again if you come through the area again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Sasha on 31 Aug,2018
Thanks for the rating!

8/10 Good

Galen, central MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very nice and included a 2 person jacuzzi. Price seemed a bit high, but the UP state fair was on, so prices were inflated...
Stayed 1 night in Aug 2018
Response from Sasha on 20 Aug,2018
Thank you for your review Galen. We hope to see you again!

10/10 Excellent

Tim, Berkley,MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice clean motel, with very friendly staff. Would definitely stay again if I ever find myself driving through Escanaba.
Stayed 1 night in Aug 2018
Response from Amber. Owners daughter and manager. on 18 Aug,2018
Thanks for taking the time to rate and review. We would most certainly love to have you back!

10/10 Excellent

Russ, Longview

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are very happy
Stayed 4 nights in Aug 2018
Response from Rick on 16 Aug,2018
We are glad that we have met your expectations. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to our event. Nice budget motel! Safe area. Many food selection within walking distance.
Stayed 2 nights in Aug 2018
Response from Sasha on 13 Aug,2018
Thank you for your review! We're happy that our location was accommodating for your event. Hope to see you in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly great motel! Very new, clean, and comfortable rooms, nice staff, and pleasant breakfast.
Stayed 1 night in Aug 2018
Response from Sasha on 12 Aug,2018
Thank you for the review. We are so glad you were happy with your stay. Hope you stay with us again!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Sasha on 11 Aug,2018
Thanks for the rate, James!

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was wonderful!
Stayed 1 night in Jul 2018
Response from Sasha on 12 Aug,2018
Thank you for staying with us Phillip! Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place, good spot in town. AC unit rattled at low temp
Stayed 2 nights in Aug 2018
Response from Rick on 9 Aug,2018
Thanks, glad you enjoyed your stay. We are conveniently located. I don't know what room you had, but I will check out the air conditioners.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean!
Stayed 1 night in Aug 2018
Response from Sasha on 7 Aug,2018
Thank you for staying with us! Hope to see you again.

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Amber. Owners daughter and manager. on 5 Aug,2018
thank you for taking the time to rate us!

10/10 Excellent

AJ, East Lansing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely motel located close to downtown Escanaba! It was everything I wanted— family-owned friendly staff, clean, comfortable, and close to everything. I also incredibly well each night and loved the updated room! The rustic pine interior is incredibly charming and very U.P. I loved the mid-century exterior. I will definitely stay here again! Thank you for making my stay in Escanaba so good.
Stayed 2 nights in Jul 2018
Response from Sasha on 3 Aug,2018
Hey AJ! Thanks for the review. We're so happy that we could make your stay pleasant! We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a newly renovated room. It was very nice. Continental breakfast was minimal but good. Service excellent...we arrive late (midnight) mgt very pleasant. The exterior could use updates...but probably in the works. Would stay again.
Stayed 1 night in Jul 2018
Response from Sasha on 30 Jul,2018
Thank you for staying with us! We are absolutely working on all aspects of the motel, however we are doing it all ourselves to keep the rates as they are. Slowly but surly it will be updated! We look forward to seeing you again.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Very friendly, Clean and quiet stay... would recommend and stay again.
Stayed 1 night in Jul 2018
Response from Sasha on 27 Jul,2018
I'm very happy you enjoyed your stay here with us, Derrick! Hope to see you soon!

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Sasha on 27 Jul,2018
Thank you for staying with us Cindy!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy at the Hiawatha
Nice little hotel. The room was super clean and everything seemed really new. Staff was very friendly and helpful with directions. Will stay there again next year.
Stayed 1 night in Jul 2018
Response from Sasha on 27 Jul,2018
Thank you for staying with us Doug! I'm glad our staff was helpful! We'll see you next year.

10/10 Excellent

Thomas F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel!
Very nice and just 1/2 block of highway.
Stayed 1 night in Jul 2018
Response from Amber. Owners daughter and manager. on 26 Jul,2018
Thank you for taking the time to rate and review us!

10/10 Excellent

Heather, Kalamazoo, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely remodeled hotel rooms with great location to downtown. Definitely would stay again.
Stayed 1 night in Jul 2018
Response from Amber. Owners daughter and manager. on 23 Jul,2018
Thank you for taking the time to rate and review us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, friendly staff. We'll be back!
Stayed 1 night in Jul 2018
Response from Amber. Owners daughter and manager. on 22 Jul,2018
Thank you for taking the time to rate and review us! We hope to see you back again soon.

10/10 Excellent

Joni, Mpls, MN

Liked: Cleanliness, property conditions & facilities, room comfort
Suite was excellent. Beds comfortable. Man who checked us in was very pleasant but woman who checked us out was rude. We had a small dog (5#) and hotel was pet friendly but then she said the room we had wasn’t. We thought we had booked a pet friendly room - honest mistake but she was very unprofessional and mean.
Stayed 1 night in Jul 2018
Response from Amber. Owners daughter and manager. on 17 Jul,2018
To avoid any issue in the future please be sure to notify staff about the pet when reserving the room. You can't book a pet friendly room if you do not ask for one. Cleanliness is our top priority and the cleaning process for when a pet stays in a room is different from our routine housekeeping. It takes much longer due to carpet scrubbing and as such the room cannot be rented for a day or two due to drying time. The guest that reserved the room for the same day you checked out had requested a guaranteed pet free room and since you did not notify us that you were bringing a pet with you we had to cancel a reservation for another family because we were unable to fulfill our promise of giving them a room a pet had never entered which was extremely important to them due to their child's severe allergies. We only have one room of that type that accommodates large families so it is strictly not pet friendly. We always strive to be accommodating to all of our guests but we cannot do so properly when we are left unaware.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice clean and cute room. Would stay there again
Stayed 2 nights in Jul 2018
Response from Amber. Owners daughter and manager. on 13 Jul,2018
Thank you so much for taking the time to rate and review us! We hope you stay with us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Amber. Owners daughter and manager. on 13 Jul,2018
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Amber. Owners daughter and manager. on 13 Jul,2018
Thank you!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was quite impressive - completely gutted and redone with modern furniture and decorations. The staff was nice and very helpful with recommendations when we had questions about Escanaba.
Stayed 1 night in Jul 2018
Response from Amber. Owners daughter and manager. on 7 Jul,2018
thank you for taking the time to rate and review!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay again!
The hotel is very cute and comfortable. The owners were very accommodating and we enjoyed the spa room.
Stayed 2 nights in Jun 2018
Response from Rick on 3 Jul,2018
we are glad you enjoyed your stay.