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"I rarely leave negative reviews, but this stay was disappointing. Upon arrival, I waited ~45 minutes for check-in with no assistance and had to follow up myself, followed by another delay to access my room. As I work online, reliable Wi-Fi is essential; unfortunately, it was inconsistent despite assurances. That evening, a neighboring guest knocked aggressively through a shared door to complain, which was uncomfortable and inappropriate. The next morning, housekeeping mistakenly asked me to check out. While the manager apologized and offered an upgrade, the experience was already impacted. Even after moving, poor sound insulation meant constant noise (voices, a crying baby, phones). I chose this hotel for comfort and tranquility, especially to balance work and recovery after a medical situation. This was not met. I appreciate the efforts made, but given the disruptions, a goodwill gesture would be appropriate."

"I had a wonderful stay at this hotel with an excellent check-in experience. The staff were incredibly welcoming, especially the receptionist who handled my check-in. The owner Mariana,was also very kind and helpful. I had a fantastic one-night stay; the hotel’s architecture is beautiful, right by the Nile River."

"There are so many points that I would not recommend this property at all. First of all the location on Expedia is not correct and the property is located in a really remote area. Nothing in the neighbourhood! No restaurants at all. The only positive point was a local grocery store which was giving you the regular prices without scamming you as a tourist. But please keep in mind, if you don’t have a car, you can’t even go to the store after the dark as the area is populated with many dogs. The apartment had an odour in the kitchen area which they tried to cover it with strong air freshener which caused migraines for us. No shampoos! Not enough towels and toilet papers! Once we asked for more toilet papers for four nights stay, the owner was not happy about it! My father also asked for bath towels and he just gave him two small unfolded towels! The owner of the property welcomed us, but even though we were super tired and exhausted he kept talking about politics and the current situation in Middle East. The staff who handled breakfast and luggages were really good and friendly."

"Excellent…. Thank You "

"This is a 3 star hotel NOT a 4 star as rated. Not much variety of food during breakfast or dinner, repeated items. Rooms are basic and small. There is no internet available in the rooms, which was very annoying. The only positive thing l can say about this hotel, is that our room had a Nile view. Staff there could hardly speak English. "

"This is a great spot! It’s located on the West Bank, away from the hustle and bustle. We used the transfer service the hotel offered which was on-time and very reasonably priced. The hotel itself is super! Immaculate! They have a pool, bar area where they serve beer, wine and some spirits. The restaurant was very good as well. They have pizza and burgers, if that’s your liking. We went for the set menu offer which included local mezze, soup, a main (Egyptian or International), and a dessert. All were great. (They also grow a lot of their own fruits and vegetables on site). After dinner we enjoyed some shisha. All of this and a bottle of wine was less than $100 CAD dor two people. Can’t say enough about this place!"

"The room was clean "

" Beautiful property with professional and kind staff "

"We had a fantastic stay at the Steigenberger. Our room was beautiful—very clean, well-equipped, and the bed was very comfortable. We also had a great balcony with comfortable seating and an awesome view of the Nile, which made it even better. The restaurants were excellent, especially the Thai restaurant—it was a standout for us. The breakfast buffet was also really good with tons of variety, so there was something for everyone. The pool area was clean and well maintained, and overall the whole property felt very well looked after. The staff were all very friendly and helpful throughout our stay. Honestly, we don’t have anything negative to say—would definitely stay here again."