Estate Parcel of Gift and Regenback Holidays

The hotel was absolutely beautiful. The room was first class. It was clean, had great amenities, and the view was beyond words. It could not be more convenient to everything in Cruz Bay. The staff was 5 star by any standard. The only bad thing was that I had to leave and go back to work the next day.

Has issues with the ceiling leaking. Went to use the laundry and washer didn’t work after it took our money. The shower was a bit small. The view from the balcony was not what it was in pictures. The host is very polite and helpful. And the bedrooms were a decent size and comfortable beds. Parking was limited.

AVOID!!!! When we showed up here we were informed they were sold out of all of the king rooms that we booked. Therefore they could not honor it. This was after a day of delayed flights and rough travel. The girl at the desk was basically zero help and not friendly at all. She told us the best they could do was put us in a room with two full beds. She offered to wave the $25 a day fee in order to make up for it…. After standing outside in the humidity on the phone for over an hour, thankfully Expedia was able to rebook us at a nearby hotel where our experience was completely the opposite. I’d recommend that anybody pay the difference to stay at the ritz Carlton. One of the best stay experiences I’ve ever had and the money is worth all the extra amenities provided there. Thanks to Expedia for working with us and making our vacation not a flop! This hotel surely had no interest in our satisfaction.