"Where to start… hotel looks good until until you stay in it.. firstly it started with having a shower in our bedroom, we have asked to be moved but they said they have been fully booked so can’t move us, after complaining multiple times they gave us a new room but it was just as bad so we have stayed in original room as there was no difference ( me and my partner ) so we have moved past it.
Rooms: floor dirty, constantly finding someone’s long black hair everywhere we sat, on the bed floor table sink, everywhere! (I’m short brown hair my gf is blonde so deffenetly not us)
AC didn’t work at all it was 35c outside and our ac didn’t work… one of the reasons we wanted this hotel was because of ac.. we complained and they have bring us two fans.
No fridge… they have said only “ super delux bedroom” have fridge which is £2500 a night.. rather buy my own fridge for the stay then pay this..
shower power and hot water was good, and bed comfy, nice and dark in the bedroom.
There is no vending machine at the hotel and at the bar they don’t allow you to bring out any drinks you buy.. so when we asked for big bottle of water we wasn’t allowed to take it upstairs, so we was stuck buying worm drinks from the shops..
swimming pool is horrible and dirty, you have to book in advance, at reception, even when we booked and went up it didn’t let us in bc they need to make a new card for you, so we was on lift going up40floors around 4x ..
I can say more but run out of characters.."