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"Very helpful staff and the breakfast was amazing with plenty of choice. Rooms very clean and hotel also very clean. Well situated for the Metro (O’Donnell or Goya) and a short distance to the Retiro gardens. Easy to get to from the airport on Bus 203 (5 Euro per person when we took it). Lots of places to eat nearby & hotel food really good. Check out the cafes and bars in Goya. Gym small but plenty of apparatus - treadmill, 3 bikes, X-trainer, weights machine and weights. Highly recommend this hotel for visiting Madrid."

"Property open to listen to customer requests is a plus but cleaning could be better."

"The towels appear to be 50 years old. They are thread bare and not even suitable for an animal. Pretty sure my grandmothers towels from the 80s are still nicer. "

"We have stayed at this hotel 3 times now. Super location, great breakfast for the money, rooms are small but have everything you could need. So cool and ultra modern. Highly recommend. "

"Espectacular"

"The female staff member at the reception was very cold in her response. The soundproofing was almost nonexistent, and I filed a complaint because I could still hear music coming from the room next door even after 11 PM. In the end, I could hear the music and voices from the neighboring room until 1 AM, so I was unable to sleep."

"The staff was amazing, specially Luccrecia. The room were small but very clean and new. The only thing that would have made it excellent if the bar had some food items at night. But even though they didn’t the staff warmed us some flat bread so we will not go to bed hungry. "

"My stay at Ruby was nothing short of amazing. The staff were all wonderful from the check-in to the bartenders. The server was really quick and efficient. The drinks were bomb. The room was very clean and accommodating. Every floor has a Gallery which I used everyday. I can keep going but just know this is the place to stay."

"Check in process s"