Faafu Atoll Holidays

So the room was perfect and the views were unmatched! The weakness of the facility is their need to nickel and dime their guests at every corner with non-included things all over the island despite me being all inclusive. The next weakness was the staff apart from one fantastic bartender Rasel which I loved, many of the hospitality staff weren’t very friendly on top of the buffet area the tables were not kept clean and was often hard to find a place to sit. As far as the dining establishments go I felt the food was subpar for a place of its quality with many things not appearing on the menu that were advertised. Finally I was unable to make a single snorkel trip with them always being cancelled due to possible storms even on the best days.

Great property, quiet, beautiful, and staff was very friendly and polite Rakesh I was super super nice. I and friendly

Hands down the best customer service I’ve ever experienced! Every single staff member was incredibly friendly, professional, and welcoming — I truly felt like part of the resort family. What impressed me most is their commitment: if anything isn’t up to your expectations, just mention it and they’ll fix it immediately and go above and beyond to make it even better. An unforgettable, unmatched experience from start to finish! — Ahmad & Nour Ataya

Overall it was a great experience. The service was exceptional. The facilities were great and we never hard a hard time finding a seat by the pool or the beach. The reason I have given 4 instead of 5 stars is that the resort allows smoking in too many places. You can be sitting there enjoying your time in your pool or beach lounger, when the person sitting a few chairs down lights up a cigarette and the smoke just wafts over for the whole time. There should be non-smoking areas so that non-smoking guests do not have to breathe that in while trying to enjoy the beach.

Food was excellent. The staff was great and very accommodating! Ricardo went above and beyond to make our stay comfortable. Vilma was awesome and was very helpful. The restaurant manager.. I forget his name but was great as well! All in all very good experience. Would recommend.