Terrace/patio

Reviews of Hilton Fairfax

3.5 out of 5
Hilton Fairfax
12777 Fair Lakes Cir, Fairfax, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 584 out of 1058 reviews" "
Rating 8 - Good. 206 out of 1058 reviews" "
Rating 6 - Okay. 115 out of 1058 reviews" "
Rating 4 - Poor. 78 out of 1058 reviews" "
Rating 2 - Terrible. 75 out of 1058 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from John Esainko on 2 May,2024
Thanks

10/10 Excellent

Elena, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again.
Stayed 2 nights in Apr 2024
Response from John Esainko on 29 Apr,2024
Thanks

10/10 Excellent

Karen

Had no lights in the bathroom. Maintenance worked quickly on the problem to get it fixed
Stayed 2 nights in Apr 2024
Response from John Esainko on 22 Apr,2024
Thanks for your feedback!

8/10 Good

Junmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for family stay with kids, although the pool has been closed out of service.
Stayed 3 nights in Apr 2024
Response from John Esainko on 12 Apr,2024
Thanks. Glad you and the family enjoyed your stay.

10/10 Excellent

Francisco Javier, Ann Arbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Mar 2024
Response from John Esainko on 8 Apr,2024
Glad you enjoyed your visit.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay!
Stayed 4 nights in Mar 2024
Response from John Esainko on 4 Apr,2024
Thanks Michelle! Glad you enjoyed your stay

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The check in was unusual and the check out I was charged for a 12.99 movie I questioned it and was told a third party was involved and they could not refund it to me? I said your hotel charged me not the third party and was concerned about the lack of training she had to deal with the issue referring to me the manager is the only one that could help. I did not have the time to wait for a manager to arrive so hopefully they refund the amount or Marriott will be my next stop. Life is about choices so let’s see.
Stayed 7 nights in Mar 2024
Response from John Esainko on 4 Apr,2024
My apologies Steve! We will handle immediately. So for the inconvenience.

8/10 Good

Jaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from John Esainko on 2 Apr,2024
Thanks

10/10 Excellent

Cheng

Stayed 1 night in Mar 2024
Response from John Esainko on 22 Apr,2024
Thanks

8/10 Good

Bria

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Hilton in Fairfax. I really loved the modern look of the room and the inside of the hotel. The only complaint I have is that there was some water damage/mold in the bathroom. Otherwise, everything was great. I’d rate it 8/10
Stayed 2 nights in Mar 2024
Response from John Esainko on 2 Apr,2024
Thanks Bria! So glad you enjoyed your stay. I will have maintenance attend to the issue immediately.

8/10 Good

Ganiyu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and clean environment
Stayed 1 night in Mar 2024
Response from John Esainko on 29 Mar,2024
Thanks

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Esainko on 27 Mar,2024
Thanks

10/10 Excellent

Timothy

Stayed 3 nights in Mar 2024
Response from John Esainko on 4 Apr,2024
Thanks

10/10 Excellent

Kevin, Riverview

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that they accommodate parking of Commercial vehiles ( Trucks and Buses).
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024
Response from John Esainko on 2 Apr,2024
Thanks

10/10 Excellent

Davine

Stayed 1 night in Feb 2024
Response from John Esainko on 22 Mar,2024
Thanks

10/10 Excellent

Judy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was plenty of parking when we arrived and check in was so easy! It was super clean and quiet!
Stayed 1 night in Feb 2024
Response from John Esainko on 26 Feb,2024
Thnank you for the feedback about parking, check in and cleanliness. We take pride in delivering exceptional service.

10/10 Excellent

Ji Hyun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place, but only one elevator was working.
Stayed 1 night in Feb 2024
Response from John Esainko on 20 Feb,2024
Thank you Ji! So sorry for the inconvenience while we update our elevators.

10/10 Excellent

Davine

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Great staff.
Stayed 3 nights in Feb 2024
Response from John Esainko on 19 Feb,2024
Thank you Davine! Hope to welcome you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John Esainko on 20 Feb,2024
Thanks William!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was excellent 😍 super clean and comfortable !
Stayed 2 nights in Feb 2024
Response from John Esainko on 12 Feb,2024
Thanks Katherine! Appreciate the kind words about the service and cleanliness. See you soon.

10/10 Excellent

Rafaela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
From the service to the grounds of this hotel, it is a 10 star hotel. I must say The lady that works in the restaurant ALBA was amazing. Very sweet and always very attentive to our needs. The hotel had Very spacious rooms with a fridge, computer desk, sitting area separated from the beds, shampoo, conditioner, body wash, hand lotion, neurogenic coffee machine, water bottles, and sufficient towels. Our family of 4 loved the stay. The restaurant offers breakfast, buffet style, continental or order from the menu. It is absolutely delicious. The lounge area is very modern and spacious with a huge bar from end to end of the lounge area. The parking, plenty to choose from, huge lot. We went in February, so they had a Photo Booth camera set up with a beautiful back drop for valentines the kids enjoyed this. The restaurants and stores are walking distance. McDonald’s, Target, Jersey mikes, CVS, sushi place, Starbucks, subway, Olive Garden, etc…Overall the best stay we’ve had in Virginia. We will be back in May!k!
Stayed 3 nights in Feb 2024
Response from John Esainko on 12 Feb,2024
Thank you so much for the amazing review Rafaela! Sounds like we hit a Grand Slam. You are right, Alba is a gem. She is so dedicated to making our guests feel right at home. I will be sure to recognize her for delivering great hospitality. Glad you enjoyed all we had to offer from the room amenities, bar, restaurant, photo booth, and local vibe. Look forward to seeing you again in May!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean/ refreshed daily
Stayed 3 nights in Dec 2023
Response from John Esainko on 5 Feb,2024
Thanks

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from John Esainko on 1 Feb,2024
Thanks

8/10 Good

Eunhee

Stayed 28 nights in Jan 2024
Response from John Esainko on 31 Jan,2024
Thanks

10/10 Excellent

Feven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from John Esainko on 29 Jan,2024
Thanks

4/10 Poor

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean (bugs in room, room services never comes to empty trash or exchange towels) Bad customer services (everyone we experienced was rude or unhelpful) Bad property upkeep (no hot water for one day of our stay/ pool closed/ sauna closed)
Response from John Esainko on 29 Jan,2024
Sorry for the inconvenience!

4/10 Poor

Silvia Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was ok except when I was about to take a shower before checking out surprise!!! No hot water, we had a to go somewhere and I left with out shower and my husband took a cold water shower, I’m sorry but this is unacceptable
Stayed 1 night in Jan 2024
Response from John Esainko on 29 Jan,2024
Sorry for the inconvenience!

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Response from John Esainko on 25 Jan,2024
Thanks

10/10 Excellent

Ofelia

Response from John Esainko on 25 Jan,2024
Thanks

10/10 Excellent

HYUN SEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from John Esainko on 22 Jan,2024
Thanks

10/10 Excellent

Jose M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on 22 Jan,2024
Thanks

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on 22 Jan,2024
Thanks

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John Esainko on 19 Jan,2024
Thanks

10/10 Excellent

Yoon Jin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from John Esainko on 18 Jan,2024
Thanks

4/10 Poor

John

Travelled with family, Business traveller
Disliked: Amenities
There was no complementary coffee or tea, the heater made noise all night sounded like a jet engine. They never changed the sheets, the shampoo and body soap stunk.
Stayed 3 nights in Jan 2024
Response from John Esainko on 17 Jan,2024
Thank you for your feedback! We will address this immediately.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on 5 Feb,2024
Thanks

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Superb stay! Beautiful facility, friendly staff, comfortable and spacious room, plently of free parking.
Stayed 1 night in Jan 2024
Response from John Esainko on 17 Jan,2024
Thank you!

10/10 Excellent

Markos

Response from John Esainko on 22 Jan,2024
Thanks

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We stayed for a very inexpensive rate and were pleasantly surprised by the high quality of the service, comfort, and cleanliness. The only negative is the high price of food and drinks, but that is, unfortunately, pretty standard at hotel bars and restaurants. It was very convenient to have a restaurant and bar right there in the lobby of the hotel. Highly recommend this hotel.
Stayed 3 nights in Jan 2024
Response from John Esainko on 15 Jan,2024
Thank you!

2/10 Terrible

Dongkyu

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from John Esainko on 15 Jan,2024
Thanks

10/10 Excellent

Akansh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on 15 Jan,2024
Thanks

8/10 Good

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from John Esainko on 9 Jan,2024
Thanks

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on 9 Jan,2024
Thanks

8/10 Good

Nathaniel

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay but rooms need to have a microwave in them.
Stayed 3 nights in Dec 2023
Response from John Esainko on 9 Jan,2024
Thanks

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024
Response from John Esainko on 9 Jan,2024
Thanks

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great people.
Stayed 3 nights in Dec 2023
Response from John Esainko on 9 Jan,2024
Thanks

10/10 Excellent

carlos

Stayed 10 nights in Dec 2023
Response from John Esainko on 9 Jan,2024
Thanks

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on 9 Jan,2024
Thanks

10/10 Excellent

Cierra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from John Esainko on 5 Jan,2024
Thanks