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Reviews of B&B Guelfi e Ghibellini

B&B Guelfi e Ghibellini
Via Cimabue 19, Florence, FI

Reviews

7.2

Good

Rating 10 - Excellent. 33 out of 101 reviews" "
Rating 8 - Good. 31 out of 101 reviews" "
Rating 6 - Okay. 11 out of 101 reviews" "
Rating 4 - Poor. 12 out of 101 reviews" "
Rating 2 - Terrible. 14 out of 101 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hosting
The room was large and comfortable, location good and hosts friendly however there were a few items that we simply can’t look past. We were provided a piece or two of dry toast and some juice for breakfast every morning. This was not what was advertised and really put a dampener on the experience. In addition, even though we were there for 4 nights and 5 days our room wasn’t serviced once. We were left with the same towels for the duration of the stay so by the end they were quite manky even though we dried them every day. There was also a number of signs all over the unit telling you what you can and can’t do. This is very offputting. We also requested tea, the hosts didn’t have so were forced to get our own. We also had to buy our own milk for tea and even had to EY our own cereal for breakfast.
Stayed 5 nights in Jun 2018

8/10 Good

Daisy, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if you’re heading to Florence
Guelfi e Ghibellini was a great place for my boyfriend and I to stay while we were in Florence, especially as we are students and are a bit tight for money. The family run business has recently been managed by the two brothers and they were nothing but friendly, attentive, professional, funny and kind. They made us feel very welcome and ensured a comfortable stay in the city. It is around a 20 minute walk to basically everything, making it relatively more quiet than some central hotels. We were not given breakfast at all but we really didn’t mind and would definitely recommend as well as return if/when we go to Florence again.
Stayed 5 nights in Jun 2018

2/10 Terrible

Bozhidar

Disliked: Staff & service, property conditions & facilities
Canceled the booking without our knowledge
On the 31st of December, we are there for 3pm check in, as everything is confirmed. I made the booking 4 months in advance,just to find out was canceled and nobody let me know,the money I paid were not refund...I have been told I am in Italy,so I do have to speak italian and find new place to stay,but is new year eve. The booking was canceled,because I bought cheap offer and the price change(at least they could let me know)..everywhere is fully booked I'm in Florence and the price is different in the last moment check in...after 4 hours looking for hotel and 3hours on the phone with expedia we found place to stay...was really stresfull! After so many travels around Europe,that was the 1st time,we were left out site on the street with our luggage,on the 31st of December
Stayed 4 nights in Dec 2017

10/10 Excellent

Panagiotis Mpikas, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best vacation in Florence
They made our vacation even better. The breakfast was not like the ones that you have in a hotel but it was perfect make us feel like home! the room was very clean the bathroom also even if it was a shared one it was very clean!!! the owners are very friendly and helpful! they cared about our vacation help us with maps and suggested us places to eat drink or walk in Florence. We stayed 8 nights and you are definitely going to stay there again! Our next trip in Florence includes this B&B!!! its was amazing !!! my and my girlfriend had a great time there!
Stayed 8 nights in Oct 2017

10/10 Excellent

Sarah , Torquay Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Italian hospitality
Amazing hospitality... The room was very spacious and the bed was very comfortable.. The shared bathroom was spacious and we never saw the other guests so cues weren't an issue. Although we didn't have the breakfast it looked and smelled amazing... It is a 5-7 minute walk to the town loop buses, which leave every 10 minutes or so. We wished we could have stayed loner than our 2 nights. Highly recommend this gorgeous BnB.
Stayed 2 nights in Oct 2017

4/10 Poor

Michel

Disliked: Room comfort
Not a good value for the price.
Not a good value for the price. Very ordinary room in old building. No elevators, bathroom is private but separate, too soft mattress, host speaks very little English and is very rigid about rules. I would give it a 2 star rating, acceptable as a plan B but not for the price I paid.
Stayed 2 nights in Oct 2017

8/10 Good

TJ, Toronto

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very friendly and helpful hosts. Very walkable to all major locations. Nice breakfast to start your day in the morning.
Stayed 4 nights in Aug 2017

6/10 Okay

Alexandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We're melting
The reservation said it had breakfast included, and we woke up to find that we had to pay extra. The reservation also said we had a free bottle of wine- which we never got- and would much rather have had the breakfast than the wine. The heat was absolutely mortifying and there was only a fan and Windows to open, however the open windows let in too much outside noise. The heat made us both sleep terribly causing us to leave a night early, and we didn't get a refund for it.
Stayed 3 nights in Jul 2017

2/10 Terrible

S, Canada

Disliked: Property conditions & facilities
Avoid this place.
I would avoid this place. 1) We had two nights booked with Expedia, but the hotel only booked us for a night and they needed to relocate us to another hotel which is 30 mins away by walk. No arrangement of transportation to transfer to another hotel, so we walked for the 30mins with our luggage. 2) An attendant/owner of the place were not available at the office until an hour after the check-in time. Even though they asked me what time we will be there and I told them the time, they weren't at the office when we got there. A poor couple who came at the "check-in time" wasted their hour waiting for the owner/attendant. The couple called the place, but nobody picked up the call. In the end, a resident of the same building came out to tell us we are bothering them because we were knocking the door of the building etc. The kind resident told us this issue is happening almost everyday.... When the owner/attendant finally showed up, he told us not to call him because he knows what his business hour is.... oh one more thing...... i sent an email telling another attendant/owner we and other two couples have been waiting for them for a while, but no reply to the message. 3) My bf saw staff leaving the place 30 mins before the expected business hours. One good thing: once you are in the B and B, the owners/attendants are nice and kind.
Stayed 2 nights in Jun 2017
Response from Serena , owner on 2 Jul,2017
Dear guest We are very sorry but as we are a family b&b and not a Hotel like you thought , we need to know your time of arrival as we are not always in the property . You probably thought to have booked a Hotel this means that you didn't read the description of our b&b where it is written to advise within 72 hours about your time and also that we are a b&b Te business ours are an optional as we are a family b&b But breakfast is from 08,30 am to 10,30 am and we are always there to serve the guests Thank you

2/10 Terrible

Stacey

Liked: Cleanliness
Disliked: Staff & service
Give it a Miss - does not feel like home
My partner and I stayed in Florence for three nights and even though there were mixed reviews, decided to give this B&B a go. Wish we had have paid a little extra and stayed somewhere else because it really ruined our time in Florence. When we booked online we were excited to see that it included a free bottle of wine. But when my partner mentioned it while paying the city tax, the owner simply said that they didn't have any. That as it was complimentary, they didn't actually have to provide it. Well I'm sorry, but that is straight up false advertising. The breakfast is really poor considering they call themselves a B&B. They don't replenish anything, so if you don't get in early, you will probably miss out. The juice is like cordial, and if you want an extra coffee they charge you for it. The owner watches everything you take, and is very intimidating. The fact that the owners make people pay 40 euros just for checking in after 7:30pm speaks volumes for how they run their B&B. We felt incredibly unwelcome and awkward during our stay here, and I wouldn't recommend it to anyone.
Stayed 3 nights in Jun 2017

6/10 Okay

travelling , Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to everything but old fashioned
The hotel owners were excellent and very helpful easy check in and provided breakfast to us for an earlier time because of a tour but pillows and bed were horrible. Mosquitos everywhere, no spray avail. Breakfast is not till 8.30am so if early riser do not stay here.
Response from Serena on 24 May,2017
Thank you to have left your review. All the early riser can ask the day before to have breakfast in the room before 08.30 am, it so easy when people talk! May is the season of the mosquitos we have spray , but again if you do not ask we don't provide .

10/10 Excellent

jeeanta, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shops and restaurants
Friendly staff and close to shops. Breakfast was tasty but cheap quality cornflakes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
A solid stroll ot quick bus ride to all the sights Come prepared for the authentic Italian neighbourhood experience The breakfast is an entertainment in itself

10/10 Excellent

Shawn, Yakima, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best people in all of Florence!!!
We loved our stay at this hotel!! The Fanti family are the best people you will meet in all of Italy! Our room was very comfortable, much more room than most places you'll stay in Italy, and the breakfast each morning is wonderful! Also very quiet neighborhood, but within walking distance to all of Florence. But let me say one more time how much we love Ricardo, Paola and Serena. We left Italy with much more than gifts and souvenirs - we left with lifetime friends!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tracy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B&B walking distance to major attractions
Easy access from the SMN train station by bus. Can either walk or take a bus to major attractions. The owner is very friendly, she and her father even taught us some simple Italian over breakfast.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Cute, spacious, clean rooms. Located in a great area, within walking distance to major sites. Breakfast was fantastic. Selena was a great host, made sure we had everything we needed, and was very helpful in giving us information on local sites and attractions and how to get there. I would definitely recommend this B&B!

8/10 Good

Jenny, Suffolk,England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice,clean B and B
Lovely room, 10-15 min walk to city centre along a very easy route. Nice to get away from a manic city centre at end of the day

2/10 Terrible

Giovanni, M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Book at your own risk!!!
A family run business which provides the essentials with a smile. That is as far as it goes! If you are the type of traveller that is willing to pay a little extra for something nicer, this place is not for you. We paid extra for the "terrace room" and had booked it 5 months in advance. This room was given to another couple and we were stuck with a dusty room and shared facilities instead. The excuse we received was - an error in booking on behalf of expedia (who owns wotif). After numerous requests to see the booking from management to confirm that this was truly the case, all we got was excuses of illness and "too busy" to send me an email. We are still waiting for that email. This is a reoccurring thing. For other TESTIMONIES ON THE SAME ISSUE check TRIP ADVISOR for silimar cases. In addition, after the initial complaint, it took 20 hours to speak to someone with the authority to perhaps fix the issue. By this time, we had already booked another place and only regret that we hadn't done it immediately. This experience truly ruined our Florentine trip and would advise to ask questions to management before making the booking.

8/10 Good

Alfonso, Uruguay

Liked: Staff & service, property conditions & facilities, room comfort
Definitely stay there!
Serena and the staff are amazing! They are always available and are very helpful and friendly with the guests.

10/10 Excellent

Richard, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, fabulous people, fabulous stay!
The whole experience at the hotel was amazing. Spotless rooms, spotless bathrooms, light, airy and comfy beds. The owners are amazing and made our stay really special. If you are in 2 minds of booking just do it! You seriously won't regret it. Breakfast was great, Location is great all in all an amazing trip!

8/10 Good

Vivian, Vancouver

Liked: Cleanliness, staff & service, room comfort
Nice B & B in good location
Serena and her mom made me feel like visiting old friends in Florence! Make sure you get the key to the private bathroom if you booked one. I didn't realize that until I was back in Vancouver archiving my itinerary. I used the shared bathroom, it was empty whenever I needed it anyway. Overall, it's a good B & B to stay in.

10/10 Excellent

Andrea, Blois, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Bed and Breakfast
It was a little further from the city than expected, but not too far. When we arrived the owner was extremely warm and welcoming. She explained everything and recommended some restaurants. The room was small but had everything we needed. The bathroom was separate from the room, but only we had the key for it. Both the room and bathroom were very clean. Breakfast was very good.

10/10 Excellent

Liana, Edinburgh, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous stay in Florence
I had a really wonderful stay here. The location is slightly out of the very centre, but still well within walking distance, and the area feels appreciably less touristy. The room with a terrace was pleasant and warm in the winter, the bed was very comfy. The terrace looked lovely, nice plants and ceramics, with a view of Fiesole. The owners were very friendly - I had some lovely conversations at breakfast in my shocking Italian! They made me feel very welcome, and I've learned a lot about Santa Croce and calcio storico. Breakfast was also great, proper coffee, fresh pastry, salami, cheese, cereal, yoghurt, and even special cakes on festival days. I love Florence, and am looking forward to returning here - and to this B&B in particular - as soon as possible.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Pleasant B&B
We enjoyed our stay and the people were friendly. The B&B is up several flights of stairs and we had four heavy cases so i didn't enjoy that too much, but that was our fault not the B&B's. Travel light and you will have no worries.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly hosts!
Lovely little b&b the family that run it are extremely helpful and friendly. Really clean comfortable room and a great cappuccino at breakfast!! Great location for town and river.
Response from Serena, B&B Guelfi&Ghibellini on 12 Feb,2016
Thank you very much. We have a very taste coffee and yes we are just 5 minutes far away from the River

6/10 Okay

Helena

Liked: Cleanliness, staff & service
Hade bokat ett rum med terrass, men fick det minsta rummet utan terass 😔. Liten dubbelsäng 140 cm. Ingen tv på rummet. Hittade inget allrum där kaffe skulle finnas 😞 Annars bra läge och trevliga ägare.
Stayed 4 nights in Jul 2018

4/10 Poor

Amimo, Coignières

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A éviter
Malgré un très bon accueil, il faut mieux ne pas s'arrêter dans ce "Bed and Breakfast" sans breakfast. Il semble qu'il y ait des problèmes de gérance en cours.
Stayed 4 nights in Jul 2018

8/10 Good

Marcia, Sao Paulo, SP

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitalidade excelente
Fomos muito bem recebidos e amparados em Firenze pelo Sr Raimondo. Atencioso e solicito tornou nossa estadia em Firenze mais agradavel. Otima localizaçao em relaçao a atraçoes imperdiveis da cidade. So o cafe da manha nao condiz com as fotos da Expedia.
Stayed 14 nights in Jun 2018

4/10 Poor

DOUDOU

Disliked: Cleanliness, property conditions & facilities, room comfort
très bruyant en extérieures difficile pour dormir absent de petit déjeuner et absence de ménage, le prix ne correspond pas aux prestations diverses.
Stayed 3 nights in Jun 2018

10/10 Excellent

Mauro, Arma di Taggia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo rapporto qualità/prezzo
Zona tranquilla appena fuori del centro di Firenze con parcheggi, servizi e mezzi pubblici nelle vicinanze, personale molto gentile e disponibile, camere accoglienti e pulite
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2018

4/10 Poor

prado, paris

Disliked: Cleanliness, property conditions & facilities
hotel situé à 1 trentaine de minutes à pieds du centre ville la chambre spacieuse ventilateur fonctionnait literie et serviettes ok j entendait les bruits de la rue A mon arrivée pas de réponse à la sonnette d'entrée j ai dû crier plusieurs fois dans la rue ! heureusement des fenêtres étaient ouvertes on m'a ouvert la porte Mr Rimondo est venu pas de carte de crédit pour pour le dépôt de garantie pas de navette aéroport les services promis à revoir personnel polyglotte juste 2 ou 3 mots de français 1 peu d'anglais. pdj continental : 4 biscottes( souvent au moins 2 cassées) 2 petites portions de confiture 1 petite brique de jus! pas de plateau thé/café ni à disposition pas ménage durant mon séjour c moi qui vidé corbeille la télé n a jamais fonctionné pas journaux l'assistance aux visites consiste à mettre à disposition 1 plan et 1 brochure pour faire excursions je n'ai pas vu accessibilité pour personne à mobilité réduite pas ascenseur je montait les 3 étages à pieds malgré 1 petit souci aux genoux pas de minibar juste 1 petit frigo pas nettoyé j'ai eu accès à la salle de toilette privée que le lendemain en fin après midi elle n'était pas prête pas de service d'étage j'ai pris la photo de espace commun : tout était entreposé le sac poubelle pas vidé le matériel de nettoyage ..des papiers partout! un bureau très encombré 1 chaise en plein milieu de la pièce sur laquelle il y avait rouleau de papier toilette et essuie tout quand je suis partie à 10h45 réception fermée
Stayed 5 nights in Jun 2018

6/10 Okay

Taiane

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decepção
Deception describes my experience at this B&B. At first we felt cheated as we chose to pay a little extra to have a private bathroom and were placed in a shared bathroom room. When we realized the error, we informed the owner, including showing him the printed reservation of Hotels.com, informing that we chose the private bathroom, and he did not pay much attention, just said he would settle it the next day and left, being Stayed for 3 nights and he never came back to us to solve the problem. We noticed that there were guests in the room with private bathrooms in the same period as us, which would suggest that the room was rented for two guests at the same time. At no time did we even receive an apology for what happened, not even the return of the amount paid more for the room with private bathroom. We arrived around 6:00 pm on a Wednesday, exhausted after walking about 35 minutes from Santa Maria Novella station with heavy suitcases and after we rang the doorbell, the door opened automatically and we were greeted with the owner screaming to get up to the second floor, four flights of stairs. We do not regard it as rudeness, but as typical Tuscan behavior, despite the rush to explain in Italian about the town and leave soon thereafter. The B&B is about a half hour walk from the center, and easy access by bus. Spacious room with fan only, quiet neighborhood. We did not eat breakfast as it was served after 8:30am and we always left early, and decided to have it in a cofee shop
Stayed 4 nights in May 2018

4/10 Poor

Ahmet

Disliked: Staff & service, property conditions & facilities
Aman uzak durun.
Gitmeden önce geliş saatinizi bildirmeniz şart biz bildirememiştik gittiğimizde ev kapalıydı, sonra yanımıza konaklayacak bir çift daha geldi onlar geliş saatlerini bildirip ok almışlar ancak onlarda bizimle beraber 2 saat beklediler. Hostel sahibi çok kaba, özür bile dilemeyip işi pişkinliğe vurdu. Elimizdeki onayda kahvaltı dahil yazmasına rağmen bu fiyata kahvaltı olmaz deyip kahvaltı vermedi. Hava bizce serindi, ek örtü istedik 5 Euro dedi, ortak tuvalete çok az tuvalet kağıdı koyuyor sabah bitmiş oluyor şampuan veriyor sabun yok. Kendi çöpünüzü dökmeniz gerekiyormuş, Velhasıl korkunçtu
Stayed 4 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Schlechtes Preis-Leistungs-Verhältnis
Diese Unterkunft ist leider nicht empfehlenswert. Die Stadt Florenz ist sehr schön und man sollte sie auf jeden Fall in einer anderen Unterkunft genießen, wo man einen besseren Service erhält. Die Homepage täuscht falsche Tatsachen vor. Für mich eine enttäuschende Erfahrung...
Stayed 12 nights in May 2018

8/10 Good

Christophe

Disliked: Cleanliness

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruim
Preocupante.

6/10 Okay

Vladimir

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Лучше выберите другой отель
Администратора ждали около 40 мин. на улице . На этаже 3 комнаты .Внутри чисто , холодно . Концепция отеля интересна - интерьер выполнен в ретро стиле. Но! Заявленными бесплатными завтраками не кормили , хозяин объяснил, что они за дополнительную плату .Кроме того, убирали мусор из комнаты сами (в описании отеля обещали ежедневную уборку). Хозяин нервный , постоянно ворчал. Взяли чайник из соседней пустой комнаты - начал ругаться,предлагал разогреть чай в декоративном чайнике на гильзовых свечках! Кухня закрывалась на замок . В комнате - ни стаканов , ни столовых принадлежностей . Из плюсов : пешая пятиминутная доступность до набережной реки Арно , а основные достопримечательности находятся вдоль этой реки . Флоренция - прекрасна ! Ничто не может омрачить впечатлений , даже не комфортное размещение . Римские каникулы длились 3 полных дня . За это время вполне можно посетить основные значимые места : Колизей,Римский форум ( входной билет от Колизея действует 2 дня), музеи Ватикана , Пантеон, площадь Венеции на Капитолийском холме , фонтан Треви, ну и проехаться с обзорной экскурсией на красном туристическом автобусе .

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Un bon séjour
Un B&B très confortable (grande chambre et grand lit, le tout très propre) dans un quartier calme quoique un tout petit peu loin du centre. Accueil très chaleureux malheureusement, une des personnes qui gèrent le B&B n'était pas là, aussi les petits-dèj' continentaux n'étaient pas assurés. Panier de petit-dèj' très correct avec thé-café à volonté, en chambre à la place, dommage qu'on ait oublié de nous le renouveler une fois. Autre petit bémol : les toilettes dans la salle de bain partagée ce qui crée forcément des embouteillages le matin. Néanmoins nous avons passé un très agréable séjour et les prix sont très avantageux !

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
B&B proche du centre
B&B proche du centre historique mais hors zone ztl ce qui est appréciable Chambre jolie et bien équipée Salle de bains/ wc idem Nous avons été très bien accueillis par Paola la propriétaire qui nous a bien conseillés et renseignés sur les choses à voir et à faire dans la ville
Stayed 4 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B à fuir
Pour bien commencer dès notre arrivée nous avons dû payer 40 euros car nous sommes arrivés à 21hainsi que 24 euros de taxe de séjour (pour 4 nuits à 2 personnes) soit 64 en cash obligatoirement sans quoi il fallait prendre nos affaires et quitter le B&B (déjà payé). Nous avions également payé pour une salle externe privée qui s'est révélée être partagée avec une autre chambre. Pour le petit déjeuner il y avait une panière dans la chambre contenant en tout :2 sachets de 2 biscottes, 1 madeleine, 1 mini gâteau type "napolitain", 2 mini boites en plastique de confiture et 2 gobelets cartons ainsi qu'une petite table dans l'entrée avec un nécessaire pour se faire une boisson chaude. Pour se faire un thé ou un café il a fallut aller remplir une bouteille d'eau aux toilettes. Pour ce petit déjeuner frugal sur la table de chambre nous n'avions qu'une seule chaise. Le lendemain matin notre panière n'avait pas été remplie et nous avons dû récupérer nos gobelets dans la poubelle pour pouvoir nous faire un café. Nous avons dû quémander pour avoir un petit déjeuner pour le surlendemain ainsi que de nouveaux gobelets. Le dernier jour, il n'y avait plus de filtre à café. De plus, nous nous sommes rendus compte par mégarde que la clé de notre chambre ouvrait également la chambre d'à côté. Je ne parle pas de la crasse générale du B&B et des multiples panneaux d'interdiction ou de menace placardés partout.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

sans objet
Il était dit que nous avions droit au petit dejeuner pour le prix payé. En fait dès notre arrivée, il nous a été précisé qu'il n'y en avait pas (alors que c'est censé être un bed and Breakfast) mais à la place nous avions un "cestino" sorte de corbeille avec des produits de basse qualité dedans, (jus de basse qualité de supermarché) alors que nous pensions pouvoir faire une beau petit-déjeuner le matin (collazione).Très déçu sur ce point avec le sentiment d'avoir été trompé.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé, chambre chaleureuse, patron sympathique, à proximité des commodités, quartier paisible.
Stayed 4 nights in Feb 2018

4/10 Poor

Danila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Готовьтесь потратить пол дня на заезд
Бронировали размещение с завтраком, на месте оказалось, что завтраков нет и не бывает. Тогда почему отель b&b? Очень очень большие проблемы с заездом: ресепшн отсутствует, в обозначенные часы заезда никого из персонала не было, хотя въезжали днём. По телефонам, указанным на сайте отеля и на сайте hotels.com дозвониться невозможно, в поддержку hotels.com тоже невозможно дозвониться! Чудом нашли номер мобильного на ящике для почты в подъезде (повторяю, этот номер НИГДЕ не был указан). Хозяин отеля не говорит по английски, с трудом по телефону объяснили, что ждем уже два часа. Душевая общая и совмещена с туалетом, попасть в неё невозможно, так как много народу. Прожили 4 ночи, в номере ни разу не убирались, полотенца не меняли и даже не вынесли мусор (на сайте написано, что уборка ежедневная, а в отеле написано, что уборка каждые три дня). В ванной тоже грязно. Вся мебель старая, но не критично. Из окон дует, нет кондиционера. Можно бесплатно выпить одну чашку сомнительного чая или кофе в день. Из плюсов - номер просторный и расположение, 15 минут пешком до основных достопримечательностей. В целом не советую останавливаться в данном отеле, так как приехав на пару дней вы потеряете пол дня на заезд.
Stayed 4 nights in Jan 2018

4/10 Poor

Beatrice, Roma

Disliked: Property conditions & facilities, room comfort
Deludente sorpresa.
Siamo arrivate con mia figlia avendo scelto una camera con bagno privato esterno e ci è stato dato un bagno comune al piano di sotto la nostra stanza. Ho cercato nelle offerte un b&b che avesse una buona colazione, non la desideravo sostanziosa ma buona e vedendo le foto e leggendo delle brioches fresche o il dolce fatto dalla proprietaria ero felice della scelta fatta ma abbiamo trovato gia dal check in alle 15 la colazione in stanza con merendine confezionate e neanche un caffe' espresso da poter prendere . L'idea di alzarmi e non potermi accomodare ad un tavolino a far colazione e condividere questo piacere mi ha delusa. (Ps anche le altre ospiti parlando della colaziine sono rimaste deluse da questa scelta.)
Stayed 1 night in Nov 2017

4/10 Poor

María Mercedes

Disliked: Cleanliness, room comfort
Stayed 7 nights in Oct 2017

8/10 Good

helena maria, geneve suisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice et sympatique Les proprietaire donnent de bonnes adresses de restaurants
Stayed 3 nights in Sep 2017