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Reviews of Milu Hotel

4 out of 5
Milu Hotel
Via de' Tornabuoni, 8, Florence

Reviews

9.8

Exceptional

Rating 10 - Excellent. 437 out of 506 reviews" "
Rating 8 - Good. 57 out of 506 reviews" "
Rating 6 - Okay. 6 out of 506 reviews" "
Rating 4 - Poor. 2 out of 506 reviews" "
Rating 2 - Terrible. 4 out of 506 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Milu Hotel was in a great location surrounded by all designer shops. It was a safe, walkable area. All major tourist areas can be reach with a 10 minute walk along with the train station. The staff were very attentive and gave wonderful dinner recommendations. We will definitely be back on our next trip!
Stayed 2 nights in May 2024
Response from Hotel Milu Staff & Management on 11 May,2024
Dear Emily,We thank you for choosing us and for taking the time to review your experience. We are really happy that all our services have lived up to your expectations and that our staff has contributed to making your stay more enjoyable.We hope we will have the occasion to host you again in the future.Best Regards,Hotel Milu Staff & Management

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Milu Staff & Management on 10 May,2024
Dear Richard,Thank you for giving your feedback!We are happy that you enjoyed your stay at Hotel Milu and we are looking forward to host you again in the future.Warm regards

8/10 Good

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at a great location. One of the best hotels I ever used.
Stayed 13 nights in Apr 2024
Response from Milu Hotel Staff&Management on 1 May,2024
Dear Harvey,We thank you for your choice and for taking the time to review your experience at the Milu Hotel. We are really happy that all our services and our location have lived up to your expectations.We wish we have the possibility to welcome you again in the future.Best regards,Milu Hotel Staff&Management

10/10 Excellent

Isabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Milu Staff&Management on 28 Apr,2024
Dear Isabela,Thank you for taking the time to leave us a feedback! We are happy that you rated your stay at Hotel Milu as a five star one!We hope to have you again as our guest in the future.Warm regards

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness
My room was very clean as was the entire hotel!
Stayed 1 night in Apr 2024
Response from Milu Staff on 18 Apr,2024
Dear Teresa,Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that our services were to your liking and, in particular, we are glad to know that you enjoyed the cleanliness of the room and of the facility in general. In the hope of being able to welcome you again, we send you our Best Regards.Milu Hotel Staff&Management

10/10 Excellent

steven

Stayed 3 nights in Apr 2024
Response from Milu Staff & Management on 2 May,2024
Dear Steven,Thank you for sharing your review! We are pleased that you enjoyed your holidays with us. We are happy that we succeeded in providing you a holiday that left you truly satisfied and we look forward to your return visit for an even better experience.Warmest regards,Milu Staff & Management

10/10 Excellent

Jessyca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente y el desayuno buenísimo
Stayed 3 nights in Mar 2024
Response from Hotel Milu Staff&Management on 1 Apr,2024
Querida Jessyca,En primer lugar, muchísimas gracias por compartir su opinión con nosotros y futuros viajeros.Nos llena de alegría que haya pasado una maravillosa estancia con nosotros en el corazón de Florencia, y que los servicios que ofrecemos hayan superado con éxito sus expectativas, sobre todo sus comentarios con relación a nuestro estupendo desayuno.¡Esperamos poder recibirles nuevamente en el futuro!Nuestros mejores deseos.Hotel Milu Staff&Management

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Milu Staff&Management on 1 Apr,2024
Dear Dennis,Thank you for sharing your review and we are pleased that you enjoyed your holidays with us. We are happy that we succeeded in providing you a holiday that left you truly satisfied and we look forward to your return visit for an even better experience.Warmest regards,Hotel Milu Staff&Management

10/10 Excellent

Lisa De

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is exceptional. It’s on a perfect street, not too noisy or crowded (which many are in Florence). The shops around the restaurants are some of the best Italy has to offer. Prada is across the street and the oldest fragrance shop in the world Santa Maria Novella (yes, the oldest dating back to 1221). The most well known sites to visit in Florence are within a 5-20 minute walking distance. The staff is amazing. Everyone I met spoke English which was helpful. I heard the staff speak French, Spanish and Portuguese as well. You can get a cab directly from the airport to the hotel. There is no dragging suitcases on cobblestone streets in Florence. It’s will cost you $28 euros, approximately. There is a beautiful large elevator which could handle four large pieces of luggage and two adults easily. We sometimes preferred to take the stairs to our room so we could see the modern art on the walls. The superior room had a large, king size bed with crisp clean sheets. The bathroom was a nice large size. The furniture was modern and the room spacious with lots of closet space for you things so you don’t have to live out of your luggage during your stay. The room had an espresso machine, a refrigerator with just a few free items for guests to enjoy like water, chips, juice, etc. A nicer hotel will leave a couple of chocolates for guests. At Hotel Milu you’ll receive not only the chocolates but also a personalized, handwritten note welcoming you. Superb!
Stayed 2 nights in Mar 2024
Response from Will on 27 Mar,2024
Dear LisaA valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near future. Sincerely yours, Milu Staff & Management

8/10 Good

alison

Liked: Property conditions & facilities
The area was so centrally located!!! The hotel was clean and we loved the 5th floor with outdoor seating. The bed was too hard and so my back starting really hurting after years of being fine. The staff stated that was because they had new beds.
Stayed 2 nights in Mar 2024
Response from Milu Staff on 23 Mar,2024
Dear Alison, Thank you for choosing our Hotel and for describing the quality of our services and the perfect location. We are really happy to read a comment like yours. The testimony of your stay gives a sense to the daily commitment that all the staff of the Hotel Milu infuses into their business. We hope to have you again as our guest. Best Regards

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Will R on 13 Mar,2024
Dear Customer,Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that our services were to your liking and that you enjoyed the cleanliness and the central location, convenient for every need, Sincerely yours, Milu Staff & Management

10/10 Excellent

Miguel, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; boutique hotel. No real lobby, a very nice common area on the 5th floor. Small room but very convenient and perfectly furnished to maximize space and convenience. Looking forward to coming back.
Stayed 3 nights in Jan 2024
Response from Will on 11 Feb,2024
Dear Miguel,Thank you for describing the quality of our services and the perfect location in the heart of Florence.We are very happy to read your comment on our staff as being extremely professional. It makes us very proud to have a passionate and motivated team! Looking forward to your return and remaining at your disposal any time we can be of service to you.Best regards, Milu Staff & Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best
Milu Hotel is my first choice when visiting Florence. Everything and everyone is of the highest standard. Would highly recommend them to everyone looking for a great experience at you hotel.
Stayed 1 night in Jan 2024
Response from Will R on 22 Jan,2024
Dear James,Thank You for your amazing feedback! I am so happy to read that you appreciated the high level of service delivered by the Team! They are a true asset together with the beautiful property and the location in the heart of Florence city. We are all looking forward to welcoming you back to the Milu Hotel for another memorable stay.Sincerely yours, Milu Staff & Management

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and cool, unique property. Staff was kind and unobtrusive. Highly recommend!
Stayed 4 nights in Jan 2024
Response from Milu Staff & Management on 8 Jan,2024
Dear Teresa, Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that you appreciated our strategic location and the kindness of our staff.Looking forward to hosting you soon!

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Milu hotel is unique and beautiful. The room was sparking clean and well equipped with amenities for travelers. Would highly recommend and would definitely stay here again. Front desk staff were so helpful too. Thank you
Stayed 1 night in Jan 2024
Response from Milu Staff & Management on 8 Jan,2024
Dear Joanne,Thank you for taking the time to leave us such a nice review. We are glad that you appreciated the cleaness of the room and the kindness of our staff.We are looking forward to hosting you soon again!Kind regardsMilu Staff & Management

10/10 Excellent

Wei Xiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at the Milu Hotel. Location is perfect, and it's near to the train station. They gave us an upgrade to a room with balcony. The room waa ready early and they sent our luggae up too. Only thing is that there's some drain smell in the toilet once a while
Response from Milu Staff & Management on 26 Dec,2023
Dear Wei Xiang,Thank You for your amazing feedback! I am so happy to read that you appreciated the high level of service delivered by the Team! They are a true asset together with the beautiful property and the location in the heart of Florence.Regarding the smell theme, I am very sorry to know about that. I inform you that we constantly do maintenance in the hotel to prevent that, since the city, and especially the historical buildings near the river like ours, can be sporadically affected by this situation. In any case, our reception staff is always available for any request, even for room change if required, because our main goal is to make our guests' stay perfect, make them feel like they are at home.All that said, we are all looking forward to welcoming you back to the Milu Hotel for another memorable stay.Warmest Regards,Hotel Milu Staff & Management

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and breakfast was delicious. Staff was very hospitable. The bed was a little hard - but bed type is preference. Great location.
Stayed 1 night in Dec 2023
Response from Milu Staff & Management on 23 Dec,2023
Dear Kelly,Thank you for taking the time to leave us a review. We are glad that you appreciated the room and the breakfast service, as well as the kindness of our staff.We hope to host you again in the future!Kind regardsMilu Staff & Management

10/10 Excellent

Kristin

Stayed 3 nights in Dec 2023
Response from Will R on 20 Dec,2023
Dear Michael,A valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence.We certainly look forward to the opportunity to welcome you back in the very near future.Sincerely yours, Milu Staff & Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Milu staff & Management on 12 Dec,2023
Thank you for sharing your feedback regarding your stay! We are happy that you enjoyed your time in Florence and we hope to host you again.Kind regards

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Milu Staff & Management on 12 Dec,2023
Dear Patricia,Thank you again for choosing Hotel Milu and for taking the time to leave us a review. We are pleased that you enjoyed your stay and we hope to host you again in the future!Kind regards

10/10 Excellent

José

Stayed 4 nights in Nov 2023
Response from Will R on 20 Dec,2023
Dear Michael,A valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence.We certainly look forward to the opportunity to welcome you back in the very near future.Sincerely yours, Milu Staff & Management

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Milu Staff & Management on 28 Nov,2023
Dear Carlos,Thank you for choosing Hotel Milu for your stay in Florence. We are pleased that you enjoyed your stay with us and we hope to host you again in the future!

10/10 Excellent

Meg, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast fabulous. Room small. Location great. Art display amazing.
Stayed 3 nights in Oct 2023
Response from Will R on 24 Oct,2023
Dear Meg Many thanks for highlighting the hotel services and the staff working at Milu Hotel in Florence. We always try to do our upper best to provide the best customer service possible and herewith meet the expectations of our guests. We also thank you for your valuable information that will help us improve the comfort of our room and a comment like yours is a true source of motivation for all of us.In the hope of being able to welcome you again in the future, we send you our best regards.Warmest Regards,Milu Staff & Management

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo traveler, I appreciate the staffs attentiveness and helpfulness. Property was fantastic and one of the nicer hotels I’ve stayed at during my italy trip. Was able to relax and explore. The girls who work there were great with suggestions and were helpful in assisting with your plans for the day. Location is fantastic, was in the middle of everything I needed/wanted to see - and about 8 minutes by foot away from the Duomo. They even helped me with booking a much needed spa day off property.
Stayed 4 nights in Oct 2023
Response from Will R on 22 Oct,2023
Dear RebeccaA valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near future. Sincerely yours, Milu Staff & Management

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at hotel was extremely helpful and very friendly.
Stayed 1 night in Oct 2023
Response from Milu Staff&Management on 21 Oct,2023
Dear Julie,Thank you for taking the time to write a review on your stay here at Milu. We are glad that our Staff made you feel welcomed and that was helpful for you. We hope to host you again in the future.Warmest regards,

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has it all. Convenient location, close to all you’d want to visit in Florence. Clean, nice rooms, very friendly and helpful staff. A cute little terrace for breakfast. Free coffee and cappuccino. We really enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Will R on 17 Oct,2023
Dear Bee,Thank you for describing the quality of our services and the perfect location in the heart of Florence.We are very happy to read your comment on our staff as being extremely professional. It makes us very proud to have a passionate and motivated team! Coffee, coffee, Coffeeee 3.3Looking forward to your return and remaining at your disposal any time we can be of service to you.Best regards,Milu Staff & Management

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was wonderful. Great location. Walkable to most tourist destinations in Florence. Lots of restaurants, shopping, etc, close by. Very clean. Staff are excellent. Ready to help anytime with directions, recommendations, etc. A beautiful little rooftop cafe is available with breakfast for an additional fee. A coffee machine at your service 24/7. I'd highly recommend Hotel Milu.
Stayed 2 nights in Oct 2023
Response from Will R on 8 Oct,2023
Dear Brenda,Thank you for describing the quality of our services and the perfect location in the heart of Florence.We are very happy to read your comment on our staff as being extremely professional. It makes us very proud to have a passionate and motivated team! Looking forward to your return and remaining at your disposal any time we can be of service to you.Best regards, Milu Staff & Management

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky, artsy and modern hotel
Nice, comfortable room with a good bathroom. Breakfast was very good. His staff was very cool and accommodating.
Stayed 4 nights in Oct 2023
Response from Will R on 8 Oct,2023
Dear Jane We are thrilled to know we could meet your expectations which was our main purpose all the time. Your words referring to the attention from Milu staff are a great source of motivation for all of us.It is fantastic to know you enjoyed the beautiful design with the purpose to offer comfortable and equipped spaces also accompanied by a modern and elegant design. Sincerely yours, Milu Staff & Management

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all very helpful and responsive esp Kristella. The property’s location is perfect, close to Duomo and walking distance to Ponte Vecchio. Highly recommended!
Stayed 2 nights in Sep 2023
Response from Will R on 8 Oct,2023
Dear VictoriaA valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near future. Sincerely yours, Milu Staff & Management

10/10 Excellent

Tianyuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean and good service and great location! will come back!
Response from Milu Staff&Management on 10 Sept,2023
Dear Tianyuan,Thank you so much for taking the time to write this amazing review on your stay here at Milu. We are very glad that you appreciated the cleanness of our rooms and the quality of our service. Moreover, we are happy to read your comment on the unbeatable position of Milu, near to the main attractions of Florence. We are thrilled to meet you again at Milu as soon as possible.Warmest regards,

10/10 Excellent

Michael, Midlothian

Stayed 1 night in Aug 2023
Response from Will R. on 2 Oct,2023
Dear Michael Reviews like yours really make us feel that all of our hard work pays off, we are honoured, and I will make sure the entire team gets your compliments. Regards, Milu Staff & Management

10/10 Excellent

Naveed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and beautiful boutique hotel
Stayed 2 nights in Sep 2023
Response from Will R on 8 Sept,2023
Dear NaveedA valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near future.Warmest regards,Milu Staff & Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent stay in a modern, centrally located hotel. Large rooms and staff couldn't do enough to help. Would definitely return if we are in Florence in the future.
Stayed 3 nights in Aug 2023
Response from Will R - Front Desk on 8 Sept,2023
Dear Guest! A valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near futureBest Regards, Milu Staff & Management

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located.
Stayed 2 nights in Aug 2023
Response from Will R. on 2 Sept,2023
Dear AishaA valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.Without a doubt, the best reward is to read your lovely comments regarding the friendliness and help you received from our team members. We will make sure to share your kind words as we know it will mean a great deal to them.We certainly look forward to the opportunity to welcome you back in the very near future. Regards, Milu Staff & Management

10/10 Excellent

Monisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean. Great amenities
Stayed 2 nights in Aug 2023
Response from Milu on 26 Aug,2023
Dear Monisha A valuation like yours is a true source of motivation for all of us working at Hotel Milu in Florence. Next to that, we are so happy you enjoyed our unbeatable position right in the centre of Florence and a perfectly communicated location near all attractions and points of interest.It is fantastic to know you enjoyed the beautiful design with the purpose to offer comfortable and equipped spaces also accompanied by a modern and elegant design. Thank you once again for choosing Milu Hotel for your stay in FlorenceRegards, Milu Staff & Management

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel! We were in Florence for a week and would highly recommend staying at Milu. It is such a beautiful, clean, and quiet hotel. It’s location is great. The staff was amazing and I loved their lounge on the 5th floor where we would have our cup of coffee every morning. When we come back to Florence, we will be rebooking with Milu again!
Stayed 7 nights in Aug 2023
Response from Milu Staff& Management on 22 Aug,2023
Dear Wendy,I am happy to hear such sweet words from you! I am so glad that you appreciated our hotel's lobby and its position in the city center of Florence, the cleaningless and but most of all I am thrilled to know that you loved our staff: we always do our best in order to make your stay as enjoyable as possible. In the hope of being able to welcome you again, we send you our best regards.

10/10 Excellent

Brittney

Stayed 3 nights in Jul 2023
Response from Milu Staff & Management on 16 Jul,2023
Dear Brittney,Thank you for sharing your review with us and future travellers. We are so happy you had a wonderful time with us. We look forward to hosting you again,Kindest Regards,Milu Staff & Management

10/10 Excellent

Ryan, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern and convenient location for seeing Florence. Staff are super helpful.
Stayed 2 nights in Jun 2023
Response from Milu Staff & Management on 2 Jul,2023
Dear Ryan, Dear Customer, your enthusiasm for our Hotel fills us with joy and makes us proud and happy.Thanks for the nice words you spent and we hope to see you again soon in our Hotel to offer you an even better service and an equally pleasant stay.Greetings from all the staff.

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2023
Response from Milu Staff & Management on 16 Jul,2023
Thank you very much for your review Suzanne! :) We look forward to welcoming you again.Kindest Regards

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Milu Staff & Management on 8 Jun,2023
Dear Heather, Thank you for sharing your feedback regarding your stay.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Milu Staff & Management on 20 May,2023
Dear Michael,We thank you for your choice and for taking the time to review your experience at the Milu Hotel. Kind Regards,

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are obsessed with Hotel Milu and can easily say it was the best hotel we’ve stayed during our trip to Italy. The level of hospitality and welcome we received here was top tier. The room was beautiful, comfortable, and clean and the location was perfect. Easy walk to the train station and lots of great options for dinner. Highly recommend Hotel Milu!
Stayed 3 nights in May 2023
Response from Milu Staff & Management on 11 May,2023
Dear Mia, We thank you for choosing the Milu Hotel for your stay in Florence.We are happy that you have enjoyed all our services, such as the comfort of our rooms, the location and the kindness of our staff. In the hope of being able to welcome you again, we send you our best regards.Milu Staff & Management

10/10 Excellent

Kasthuri

Liked: Cleanliness, staff & service, property conditions & facilities
The service is very good!
Stayed 6 nights in Apr 2023
Response from Sincerely yours, Milu Staff & Management on 8 May,2023
Dear Kasthuri,Thank you once again for choosing Milu Hotel for your stay in Florence.

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Milu Staff & Management on 5 May,2023
Dear Harriet, Thank you very much for sharing your feedback regarding your stay!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet, well located and very friendly staff.
Stayed 7 nights in Apr 2023
Response from Front Desk on 28 Apr,2023
Dear Claudia, Your enthusiasm for our Hotel fills us with joy and makes us proud and happy.Thanks for the nice words you spent and we hope to see you again soon in our Hotel to offer you an even better service and an equally pleasant stay.Greetings from all the staff. Milu Staff & Management

8/10 Good

Sarah-Jane

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A good Hotl in good pos
Lovely hotel in a great position - which if you had a room on the front that looked out onto the street could be noisy but great to look at the hustle and bustle. We needed the windows open too as the room was warm and there didn't seem an option to alter the air conditioning which of course made it noisier. Would definitely stay here again though - all the staff were very friendly and super helpful.
Stayed 3 nights in Apr 2023
Response from Milu Staff & Management on 29 Apr,2023
Dear Sarah-Jane, Thanks a lot for sharing your opinion with us. Our guests' feedback gives us the opportunity to improve day by day, so your review means a lot to all of us. We were happy when you commented on our staff as being extremely professional. We are very proud to have a passionate and motivated team!In the hope of being able to welcome you again, we send you our best regards. Sincerely yours, Milu Staff & Management

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent!
Stayed 4 nights in Feb 2023
Response from Milu Staff & Management on 12 Feb,2023
Dear Benjamin,Thank You for your amazing feedback! We are so happy to read that you appreciated the high level of service delivered by the Team! They are a true asset together with the beautiful property and the location in the heart of Florence city. We are all looking forward to welcoming you back to the Milu Hotel for another memorable stay.Warmest regards,Milu Staff & Management

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel were truly incredible! Fantastic location with great service. The staff was able to recommend great places to eat and daily room cleanings were thorough. We will be staying again next time we are in Florence.
Response from Milu Staff & Management on 8 Jan,2023
Dear Brianna Thank you for sharing your feedback and for your words. We cannot wait to welcome you back.Best regards, Milu Staff & Management

10/10 Excellent

Ingrid, MIAMI

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with fantastic service and ideal location to all the sites.
Stayed 4 nights in Jan 2023
Response from Milu Staff & Management on 8 Jan,2023
Dear Ingrid We are so glad you enjoyed your stay and had a great time exploring Florence from our convenient location.We hope to have the pleasure of welcoming you back in a near future. Sincerely yours, Milu Staff & Management

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and abundance of art throughout the property as well as the tasteful decor in the rooms. There is also a lovely 'common space' on the top floor with a outdoor patio and complimentary coffee. Breakfast is available but a bit too pricey when compared to local food offerings so we opted out. The location is excellent, an easy stroll to all the major destinations and only a ~8 minute stroll from the main train station. The staff was pleasant and very helpful, we were able to have the luggage held there on day of check-out so that we could explore the city some more before leaving in the evening. Only downside we experienced was the presence of mosquitoes everywhere - in the rooms, common areas, lobby. Some insect mitigation is recommended.
Stayed 3 nights in Nov 2022
Response from Milu Staff & Management on 21 Nov,2022
Dear Aaron,Thank You for your amazing feedback and for choosing Hotel Milu for your stay in Florence.It is a pleasure to know you enjoyed our delicious breakfast, unbeatable position right in the centre of Florence, as well as the design of our complex which was made with the purpose of creating a fusion between elegance and modernity.Also, many thanks for highlighting the hotel, services and the staff working at Milu Hotel in Florence. We always try to do our upper best to provide the best customer service possible and herewith meet the expectations of our guests. We are sorry to hear about the mosquitoes, which is unfortunately a common issue here in Florence, but appropriate measures have been already taken.In the hope of being able to welcome you again in the future, we send you our best regards.