Find Luxury Hotels in Folkestone

"Clean room | Staff | Breakfast | Bar"

"The housekeeping did a very very bad job. Did not clean the room well. Also the aisles and the stairs were always dirty. The housekeeping were also not friendly and did a very bad job at putting clean towels. There was always lacking some. Also did not change the bedsheet as supposed to. I must say, 2 of the staff members were very friendly and kind. Ms. Rosita from the front desk and mr. Adrain from the security. Adrian was the sweetest. Also very helpful. They definitely stood out. I loved the beach view. That’s why very unfortunate that the hotel is in such a bad state. It definitely needs to be upgraded. "

"The room was very clean and the staff did a great job cleaning every day. Used the bar and it was good. Did not have time to use the spa. Swimming pool was excellent however the opening times were very late i.e 10 a.m. and it closed early. B'fast buffet good. Evening meals usually overcooked. "

"When you pay for breakfast, it only includes adults and have to pay for children above 5. You will pay daily tax that was not mentioned on Expedia. The only bright side is that the Hilton is next to a beautiful beach! "

"The staff was AMAZING at this property. Initially there were a few hiccups, which I did have to take off one star for. Initially, our room did not have elevator access, which the staff promptly addressed and fixed. Upon moving rooms, the complimentary wine and separated beds were not provided. When made aware, the staff brought the wine within the hour. Our bed however was never separated from the king to two twins which was requested before our arrival to the property, but we made do for the rest of our stay. Beyond the small mishap, the stay was flawless. All the staff were extremely friendly and helpful through our entire stay, and had a lot of helpful recommendations for off-resort activities. The buffet and restaurants were completely delicious, offering something new and wonderful each day. The beach on the resort was gorgeous day or night. In all, we were so sad to leave our little paradise for the weekend. I would recommend this location and stay again in the future!"

"We had a wonderful time. The staff was very friendly and accommodating except for not getting our room cleaned a few days. The food was great, entertainment every night, and we loved finishing up our nights dancing at the piano bar. "

"Nice property great location and food options "

"We absolutely loved Barbados—the culture, the people, the food, the stunning beaches, and the ocean were all amazing! Unfortunately, our experience at The Crane Resort was quite disappointing. The Good: - The resort has beautiful grounds. - Most of the staff were friendly and helpful. - We stayed in a spacious private residence that offered fantastic views and a large balcony. The Bad: - The beach was unusable every day, forcing us into a cramped shuttle ride for 35 minutes to a very crowded alternative beach. While that beach had nice water and sand, it was inconvenient. - The pools were not well-maintained; the water was dirty and cloudy, and there were only 4 to 6 lounge chairs available—definitely not enough for a resort of this size. - There was no nightlife whatsoever; everything shut down by 10 PM. - Most of the restaurants were subpar. Even breakfast and lunch made Starbucks seem gourmet. Zen was decent, but our order was frequently misunderstood, making for unexpected meals, though they were fresh and tasty. - Wi-Fi was unreliable, working only about 10% of the time, and the gym was outdated and in poor condition. - We noticed stray cats roaming the grounds. - Check-in took forever, and we didn’t get our room until after 4 PM. - Management displayed a lack of care and often spoke down to guests. While we cherish our memories of Barbados, we have no intention of returning to The Crane Resort. We’d recommend exploring options on the West Coast instead."

"Beautiful ocean view. "