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Reviews of Country Inn & Suites by Radisson, Fond du Lac, WI

2.5 out of 5
Country Inn & Suites by Radisson, Fond du Lac, WI
121 Merwin Way, Fond du Lac, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 888 reviews" "
Rating 8 - Good. 263 out of 888 reviews" "
Rating 6 - Okay. 70 out of 888 reviews" "
Rating 4 - Poor. 26 out of 888 reviews" "
Rating 2 - Terrible. 24 out of 888 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been to this property dozens of times and have always been treated well.
Stayed 1 night in May 2024
Response from A.S. on 23 May,2024
Dear Thomas,Thank you for taking the time to post your comments regarding your recent stay.We sincerely appreciate and value your feedback as our guest.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Manager

10/10 Excellent

Desirae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from A.S. on 22 May,2024
Dear Desirae,Thank you for taking the time to post your ratings regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Much better stay than my last a month ago. No stains on sheets and got the correct room.
Stayed 1 night in May 2024
Response from A.S. on 13 May,2024
Dear Joseph,We would like to thank you for taking the time to post your comments about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a great experience for my husband, my teenage daughters, and I. We were welcomed by the friendliest lady! We quickly got changed and enjoyed the hot tub before it closed. Our room was clean and we had everything we needed. The tv didn’t have the best quality, but that wasn’t a big deal for us. Breakfast the next morning was very good and the area was well cared for. We were once again met with a very friendly worker who took care of the breakfast area. We would stay here again.
Stayed 1 night in May 2024
Response from A.S. on 9 May,2024
Dear Jessica,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us and we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager

8/10 Good

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. The hot tub has so much chlorine that we couldn’t use it as it burned your eyes just trying to get into it. But aside from that, it was great and breakfast was good too.
Stayed 1 night in Apr 2024
Response from A.S. on 29 Apr,2024
Dear Katarzyna, Thank you for taking the time to post your comments regarding your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding low water level & chlorine level being high in the hot tub, on your recent visit. Pool and hot tub are maintained on auto feeder per the city standards. I have shared your feedback with our maintenance staff to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Manager

10/10 Excellent

Lisa

Liked: Amenities
Staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from A.S. on 22 Apr,2024
Dear Lisa,Thank you for posting your comments regarding your stay.It serves as an encouragement to our team. We hope to provide you excellent services in the future as well.Manager

6/10 Okay

Joseph

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Overall our stay wasn’t bad. Bed sheets had stains all over them which was kind of disgusting. Room was clean though.
Stayed 2 nights in Apr 2024
Response from A.S. on 15 Apr,2024
Dear Joseph,Thank you for taking the time to post your comments regarding your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding housekeeping issues. I have shared your feedback with our housekeeping staff to better handle these types of situations differently in the future.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here as my Mom recovered from a procedure at a near by hospital. Staff was super friendly. Rooms weren’t fancy but more than met our needs and were clean. The location was convenient and easily accessible. We would stay here again and enjoyed the Fon Du Lac area.
Stayed 2 nights in Apr 2024
Response from A.S. on 12 Apr,2024
Dear Julie,Thank you for taking the time to post your comments regarding your recent stay.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Sincerely,Manager

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 4 nights in Apr 2024
Response from A.S. on 6 Apr,2024
Dear JasonThank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us. Such positive comments help us to continually improve with the goal of providing the most enjoyable experience for our guests.Sincerely,Manager

6/10 Okay

Marc

Travelled with partner
Liked: Staff & service, property conditions & facilities
Pool had children running wild, jumping in hot tub, not a pleasant experience, maybe explained why the hot tub wasn't very hot. Anticipated Queen bed, but they were smaller, maybe twin size? Not much within walking distance to hotel. Buffet was good, although juice machine not working today. Based on price would likely stay elsewhere next time.
Stayed 3 nights in Mar 2024
Response from A.S. on 3 Apr,2024
Dear Marc,Thank you for taking the time to post your comments regarding your recent stay.The temperature in the hot tub is maintained per city specifications. The beds in Double Queen rooms are of Queen bed size per brand standards. The juice machine is fixed and working.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager

10/10 Excellent

Taarna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A.S. on 19 Mar,2024
Dear Taarna, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,Manager

6/10 Okay

Steve

Travelled with partner
Disliked: Property conditions & facilities
The door to our room would not shut without a hard struggle with it. Staff seemed unconcerned.
Stayed 1 night in Mar 2024
Response from A.S. on 16 Mar,2024
Dear Steve,Thank you for taking the time to post your comments regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding maintenance issues in the room. I have shared your feedback with our maintenance & front desk staff to handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms. Pool. Free breakfast. What else could you ask for?
Stayed 1 night in Mar 2024
Response from A.S. on 10 Mar,2024
Dear Patrick,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager

10/10 Excellent

Emily, Janesville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice and accommodating. Room coukd use some updates but overall clean.
Stayed 1 night in Mar 2024
Response from A.S. on 10 Mar,2024
Dear Emily,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager

4/10 Poor

wendy

Business traveller
Disliked: Cleanliness, staff & service
I didn't like the fact that the wall was dirty above the window I walked in my room and it was freezing cold and I had to get somebody to come help me with the thermostat thing which the front of the heater air conditioner came off cuz it wasn't locked also the fact that the next day the housekeeper knocked and walked right in and when I complained about it they said you should have had to do not disturb sign up I didn't have a do not disturb sign at all. So then the next day somebody came and just walked right in housekeeping again not even a knock so I was checking out that day but I was trying to finish some work and I just packed my stuff up and left I don't know what happened to country inn & suites because I used to always stay at the ones in Germantown and Brookfield but this one I would never go back to. Must have got some new ownership. Not to mention the fact the towels are paper thin.
Stayed 2 nights in Mar 2024
Response from A.S. on 8 Mar,2024
Dear Wendy,On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding housekeeping services & room cleanliness issues. We will be using your feedback to make improvements, so that we provide exceptional experiences for our guests.Sincerely,Manager

10/10 Excellent

Shanna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from A.S. on 8 Mar,2024
Dear Shanna,We would like to thank you for taking the time to post your ratings about your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheryl the cook is fantastic and Liz at the front desk. However other front desk staff don’t even greet you and can be nasty. Otherwise nice place to stay.
Stayed 3 nights in Feb 2024
Response from A.S. on 29 Feb,2024
Dear Teresa,We would like to thank you for taking the time to post your comments about your stay. I apologize regarding the guest services that were not up to the mark from other front desk staff who did not greet you while on duty.Kind regards,Manager

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from A.S. on 29 Feb,2024
Dear Scott,We would like to thank you for taking the time to post your ratings about your stay. I apologize that you were not satisfied with your experience during your stay.Kind regards,Manager

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool vad
Always a pleasant stay. Disappointed in the pool . Needed to be cleaned and filtered . Hot tub wasn't inviting
Stayed 2 nights in Feb 2024
Response from A.S. on 26 Feb,2024
Dear Jeffery,On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding pool & hot tub cleanliness issues.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager

10/10 Excellent

Therese, plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great Hotel was clean. Looked recently renovated. Room was nice with lots of amenities. Will be back
Stayed 3 nights in Feb 2024
Response from A.S. on 25 Feb,2024
Dear Therese,We would like to thank you for taking the time to post your comments about your stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

8/10 Good

Tarena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay.
Stayed 1 night in Feb 2024
Response from A.S. on 23 Feb,2024
Dear Tarena,We would like to thank you for taking the time to post your comments about your stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

8/10 Good

BETHANY, Janesville

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Kind & helpful staff.
Stayed 1 night in Feb 2024
Response from A.S. on 20 Feb,2024
Dear Bethany,Thank you for taking the time to post your comments. I have shared your comments with my staff, and they join me in thanking you for your kind words. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Manager

6/10 Okay

Verified traveller

That’s OK for the price
The room had a very musty scent when I first walked in and also the charging port next to the bed did not work at all. I did not realize they did not work until I woke up the next morning, and realized that my phone was about to die.
Stayed 2 nights in Feb 2024
Response from A.S. on 17 Feb,2024
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding room condition.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager

10/10 Excellent

Elena

Stayed 4 nights in Feb 2024
Response from A,S, on 31 Mar,2024
Dear Elena,Thank you for taking the time to post your ratings regarding your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Manager

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from A.S. on 14 Feb,2024
Dear Valeria,Thank you for taking the time to complete our online survey regarding your recent stay at our property.It is always a pleasure to receive positive feedback.Sincerely,Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from A.S. on 10 Feb,2024
Dear Jackie,Thank you for taking the time for posting your comments regarding your recent stay.We sincerely appreciate and value your feedback as a It is always a pleasure to receive positive feedback. Please visit us again soon!Sincerely,Manager

8/10 Good

Mahmut

Stayed 2 nights in Jan 2024
Response from A.S. on 8 Feb,2024
Dear Mahmut,Thank you for taking the time to complete our online survey regarding your recent stay.Your feedback about your recent stay is important to us. We hope to see you again soon.Sincerely,Manager

8/10 Good

Lavone

Liked: Cleanliness, staff & service, property conditions & facilities
It was fun
Stayed 1 night in Feb 2024
Response from A.S. on 5 Feb,2024
Hi! Lavone,Thanks for posting your ratings & staying with us. We appreciate your feedback!Manager

8/10 Good

Cheryl, Hartford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A.S. on 5 Feb,2024
Hi! Cheryl,Thanks for posting your ratings & staying with us. We appreciate your feedback!Manager

6/10 Okay

Stevanie

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The hot tub was very dirty. The pool area was loud with people partying in there with a boom box blasting and doing shots from a glass bottle sitting right along side the pool. People ordered in pizzas when the sign clearly states no food or beverage. I stayed over night at your hotel to have my children swim and have fun. The man playing the boom box was playing explicit music. My son also tried climbing the ladder to come up out of the pool, and the ladder came unattached from the cement! Then the lights also didn’t come on in the pool area when it got dark. Had to ask front desk. I was not happy with our experience.
Stayed 1 night in Feb 2024
Response from A.S. on 5 Feb,2024
Dear Stevanie,Thank you for taking the time to post comments regarding your stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectation during your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Would stay again
Room, service and staff were absolutely great. Hot tub had sand in it. Needed to be cleaned.
Stayed 1 night in Jan 2024
Response from A.S. on 30 Jan,2024
Dear Darlene,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager

8/10 Good

Jennifer

Travelled with family
Very dated, the pictures make it look better than it is. Definitely could use an upgrade. I thought it would be better for 140 a night. :/ Morning front desk staff was kind of rude. Night staff was polite. I wouldn’t choose this hotel again
Stayed 1 night in Jan 2024
Response from A.S. on 22 Jan,2024
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our hotel is up to date on specs per brand standards. We apologize that the front desk staff in the morning was not polite.We hope for an opportunity to properly host you in the future.Sincerely,Manager

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A.S. on 22 Jan,2024
Dear Stephen,Thank you for taking the time to complete our online survey regarding your recent stay. The rooms are checked by our housekeeping staff and any maintenance issues are taken care of for guest rooms.On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay.Sincerely,Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived to find the hot tub was out of order. We killed two beetle like bugs in our room.
Stayed 1 night in Jan 2024
Response from A.S. on 17 Jan,2024
Dear Guest,Thank you for taking the time to post your comments regarding your recent stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with hot tub not working. It was a mechanical issue with the working of the hot tub, and the company could not send their representative to fix the issue in the snowstorm. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Manager

8/10 Good

Traci

Stayed 2 nights in Jan 2024
Response from A.S. on 5 Feb,2024
Dear Traci,We would like to thank you for taking the time to complete our online survey regarding your recent stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager

10/10 Excellent

Jean

Business traveller
Stayed 1 night in Jan 2024
Response from A.S. on 9 Jan,2024
Dear Jean,Thank you for taking the time to post your ratings regarding your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Manager

2/10 Terrible

Nickole

Travelled with family and small children
Disliked: Cleanliness, staff & service
The pool and hot tub were disgusting, hot tub was green from algae and a black ring around both. Breakfast was supposed to be served until 10am but the lady shut the doors at 9am and refused to let my children eat at 9:32am when confronted, staff got angry and said she was told to stop serving at 9:30am but the signage stated 10am on a holiday.
Stayed 1 night in Dec 2023
Response from A.S. on 5 Feb,2024
Dear Nickole,Thank you for taking the time to post comments regarding your stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectation during your stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but I reserved 2 queen beds and they were only doubles.
Stayed 1 night in Dec 2023
Response from .A.S. on 9 Jan,2024
Dear Guest,Thank you for taking the time to post your comments regarding your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Manager

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sewer smell is strong!, Strongest in the morning. Train horn at all time of the night, Cleaning service only came once, the manager said they were supposed to come everyday while we were there since covid is over. The room itself was a good size but needs a complete DEEP clean, carpets, couch it filthy gross and some paint wouldn't hurt. The body towels were tiny, tattered and so thin the hand towels dried better.
Stayed 3 nights in Dec 2023
Response from A.S. on 30 Dec,2023
Dear Sarah,We apologize for the concerns you shared about your experience at this hotel. The hotel does not have any sewer smell. I have addressed the issues with our housekeeping team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.Sincerely, Manager

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found our Fon du Lac Motel of Choice SW of Town
Very friendly staff. Large room, comfortable bed. Good, hot breakfast.
Stayed 1 night in Dec 2023
Response from A.S. on 30 Dec,2023
Dear Henry,Thank you for sharing your recent experience at our hotel. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding your recent stay.We hope to continue to provide great experiences for you in the future as well.Sincerely,Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country Inn and Suites all feel cozy and quiet, this one does too!
Stayed 1 night in Dec 2023
Response from A.S. on 26 Dec,2023
Thanks for staying with us Jeffrey.We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stay away
The first room I stayed in had pee stains on the comforter they switched me and the room is all right. But if you want to get sleep don’t count on it cause you have the highway and the train. Try canceling it and it was horrible experience
Stayed 2 nights in Dec 2023
Response from A.S. on 24 Dec,2023
Dear Guest, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

6/10 Okay

Richard, Ottawa

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our bathroom wasnt working and wasnt fixed when asked to fix it.
Stayed 4 nights in Dec 2023
Response from A.S. on 22 Dec,2023
Dear Richard, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from .A.S. on 17 Dec,2023
Thanks for staying with us Brianna. We appreciate your feedback!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from A.S. on 6 Dec,2023
Thanks for posting your ratings Tara. We appreciate your feedback!

4/10 Poor

Rachel

Stayed 2 nights in Jun 2023
Response from A.S. on 17 Dec,2023
Dear Rachel,We apologize for the experience you had about your recent stay. We hope that upon your next visit we can exceed your expectations.Sincerely, Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms always well taken care of. Breakfast slightly better than the average continental, some hot foods. Friendly staff
Stayed 5 nights in Nov 2023
Response from A.S. on 25 Nov,2023
Dear Elizabeth, Thanks for staying with us.We appreciate the feedback.Sincerely, Manager

6/10 Okay

Debbrina

Liked: Cleanliness, staff & service
Clean but my door made loud noises while opening it every time and my bathroom sink drained very slowly
Stayed 2 nights in Nov 2023
Response from A.S. on 25 Nov,2023
Dear Debbrina, On behalf of our entire staff at our hotel, we apologize about your experience during your stay at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was a little out of the way for me but the room and hotel were excellent
Stayed 1 night in Nov 2023
Response from A.S. on 23 Nov,2023
Dear Guest,.Thanks for staying with us. We appreciate your feedback!Manager

8/10 Good

Paul K.

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel but needs some work
Beds are very comfortable. Staff was super friendly and willing to help. The sink in our bathroom was stopped up which they fixed the 2nd day we were there. The toilet ran off and on the whole time we were there. Never got fixed. The jets in the hot tub did not work the first day we were there. There was no towels by the pool the last night we were there. The breakfast was good and the lady who ran the breakfast room was super nice.
Stayed 3 nights in Nov 2023
Response from A.S. on 20 Nov,2023
Dear Paul,We apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our maintenance & housekeeping team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely, Manager