I booked a one queen, 2 guest bedroom, which according to the very black-and-white description, includes a sofa bed. I arrived, and was told my room did not come with a sofa bed, only one queen bed. I described my situation very politely, showed the front desk attendant the proof that I should have a sofa bed, and he denied it and said I could get a sofa bed only if I upgraded to a suite. I declined that (obviously), and called Hotels.com. After 10 minutes, he approached me with a "counter-offer" to get a room with sofa bed for $20 extra. It felt like a bidding war, which I don't understand. It felt like a total racket. I again said no, give me the sofa bed for free, just like you advertised and just like I booked. He declined. Hotels.com would not provide me a $20 refund to my card, only as a Hotels.com credit which I am still appalled at and find absurd. I paid the $20 for a normal room with a sofa bed. There is absolutely NO customer service at this hotel, and I would avoid at all costs because of this alone.
If this wasn't enough reason to avoid this hotel, the rooms are filthy, old, full of blood stains and trash all over, half the furniture is broken, and half of the electronics were not working.
I stay in hotels for work 75% out of the year, and I rarely write reviews this bad. This hotel 100% deserves this review. Awful.