Exterior

Reviews of La Quinta Inn & Suites by Wyndham Forsyth

2.5 out of 5
La Quinta Inn & Suites by Wyndham Forsyth
400 Russell Parkway, Forsyth, GA

Reviews

7.8

Good

Rating 10 - Excellent. 437 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

JOANNE

Travelled with partner
Liked: Property conditions & facilities
The food at breakfast was not my satisfaction. The counters were not kept clean The bed was way too high for an elderly and disabled person to get up. The front desk at night had no answers to help. My husband had to go to wal mart to buy a step stool at 8:00 pm No water in room to make coffee or tea Very disgusting chair in room. Big stain. I have a picture
Stayed 1 night in May 2024

2/10 Terrible

Steven, Valdosta

Business traveller
Disliked: Cleanliness
There was stool on the shower head of the first room. The front desk moved me to another room and the fire alarm went off almost all night . Called down to the front desk and nothing was done about it until hours later and I had to report for class (I am a police officer) the next morning. I tried to watch TV on Monday night and no channels were available. I called the front desk and nothing was done during my stay. I did notice that the box on the back of the tv wasn’t connected and I connected it, but it still wouldn’t work.
Stayed 3 nights in May 2024
Response from Customer Care Team on 23 May,2024
Dear Steven, we deeply apologize for the unacceptable conditions you experienced during your stay. The issues with the shower head, fire alarm, and TV are far from the standard we strive to maintain. We are addressing these problems with our housekeeping and maintenance teams to ensure they are resolved promptly. Your feedback is invaluable, and we are committed to making significant improvements to prevent such occurrences in the future. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities
The rooms had paint touch up that did not match. Looked incomplete. Staff was great.
Stayed 3 nights in May 2024
Response from Customer Care Team on 22 May,2024
Dear John, thank you for your feedback. We're glad to hear that you found our staff great. However, we apologize for the mismatched paint touch-ups in the rooms. We are addressing this issue to ensure a more polished and complete appearance. Your comments help us improve, and we look forward to providing a better experience on your next stay.Best Regards,Customer Care Team

10/10 Excellent

Joyce Elaine

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet at the hotel, shower was amazing, nice pressure and big
Stayed 1 night in May 2024
Response from Customer Care Team on 21 May,2024
Dear Joyce, we are happy to have hosted you and served you well at La Quinta Inn & Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in May 2024
Response from Customer Care Team on 22 May,2024
Dear Cindy, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

8/10 Good

Wendi

Liked: Staff & service, amenities, property conditions & facilities
We were traveling with 4 adults, 2 children and pets! Room had separate bedroom which worked out well for children! Breakfast had several options!
Stayed 1 night in May 2024
Response from Customer Care Team on 17 May,2024
Dear Wendi, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Forsyth, and your review reassures us of the comfort of our pet-friendly facilities, the convenient layout of our rooms, and the quality of our breakfast choices. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

10/10 Excellent

cassondra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well taken care of clean and quiet
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May,2024
Dear Cassondra, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quaint room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Forsyth.Best Regards,Customer Care Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May,2024
Dear Christopher, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

8/10 Good

Wendi

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities
The carpet in room very dirty, my grandson’s knees were black after crawling around! Other than that met our expectations! Would stay again!
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May,2024
Dear Wendi, we apologize for any inconvenience caused by the state of the dirty carpet in your room. Providing a clean and comfortable environment means a lot to us, and we regret the oversight in this regard. Your feedback will be shared with our housekeeping team to ensure that our hygiene standards are consistently met. We're glad to hear that otherwise, your stay met your expectations. We hope to have the opportunity to welcome you back for another pleasant stay soon.Best Regards,Customer Care Team

8/10 Good

Karen

Travelled with pets, Travelled with partner
Spacious room, sofa bed was broken so couldn’t even sit on it. Needs more lighting. A/C so loud could barely sleep. Ceiling leak in breakfast area. Hazard. Breakfast adequate. All in all, my dog was quite comfortable.
Stayed 1 night in May 2024
Response from Customer Care Team on 10 May,2024
Dear Karen, thank you for your feedback, and we're glad to hear that your dog was comfortable during your stay. We apologize for the maintenance issues you encountered, and we'll address them promptly to ensure a better experience for our guests in the future. Your comments regarding the sofa bed, lighting, A/C unit, and ceiling leak have been noted, and we'll work diligently to rectify these concerns. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at La Quinta Inn & Suites Forsyth.Best Regards,Customer Care Team

6/10 Okay

Debra

Stayed 1 night in May 2024

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May,2024
Hi Sherry, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at La Quinta Inn & Suites with the finest of our amenities and resources!Best Regards,Customer Care Team

8/10 Good

nutmeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May,2024
Dear Guest, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Inn & Suites Forsyth on your next visit!Best Regards,Customer Care Team

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They wouldn't let me pay for my room with cash. Credit cards only.
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May,2024
Dear Brian, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the payment methods accepted at our establishment marred your time with us. Please know that we will be looking into this and working on improvements. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to La Quinta Forsyth.Best Regards,Customer Care Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 2 May,2024
Dear Douglas, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you at incredible rates. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

8/10 Good

Pamela, Plover

Travelled with family
Liked: Cleanliness, staff & service
It was clean and access was pretty easy from Highway
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2 May,2024
Dear Pamela, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our clean accommodations and our property's easy access to the highway makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr,2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Nnenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and the staff was super nice and helpful.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr,2024
Dear Nnenia, we are happy to have hosted and served you exceptionally well at La Quinta Inn & Suites. Thank you for your kind words about our pleasant and helpful staff services. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Forsyth, with our facilities running at their best.Best Regards,Customer Care Team

6/10 Okay

Tracy

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr,2024
Dear Tracy, thank you for rating your stay at La Quinta Inn & Suites. However, we couldn't help but notice that you were not fully satisfied with our cleanliness and staff services during your stay. It would be helpful if you could elaborate how these aspects were not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards,Customer Care Team

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was clean and comfortable.
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 30 Apr,2024
Dear Rosalind, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Forsyth.Best Regards,Customer Care Team

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was very clean
Stayed 1 night in Apr 2024
Response from Customer Care Team on 24 Apr,2024
Dear Jessie, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Forsyth.Best Regards,Customer Care Team

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr,2024
Dear Mari, thank you for letting us know you had a great stay at La Quinta Inn & Suites. We're glad the easy access to our property worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

6/10 Okay

Belinda

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean. However, the air in our room didn't work, and I called the front desk at 11 pm and the desk receptionist said to change the thermostat on the wall. We did that, and nothing still changed. The room temperature was 80 degrees all night . We were miserable and stuffy. I told the desk clerk the next morning, and she just said, 'Thanks for letting us know". I wish I had not prepaid, because I would have asked for a discount. On a postive note, the breakfast was really good, and the lady in charge of that did an excellent job and was very friendly.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr,2024
Dear Belinda, we apologize for the inconvenience you experienced with the air conditioning in your room and the lack of response from our front desk staff. Providing a comfortable and enjoyable stay for our guests is important to us, and we regret hearing you did not have a comfortable stay at our place. Rest assured, we will address this issue with our maintenance and front desk teams to ensure that such incidents are handled promptly and efficiently in the future. On a positive note, we're glad to hear that you were impressed with our breakfast offerings and the service provided by our breakfast staff. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team

2/10 Terrible

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled really bad and the place was unclean. They staff were really kind though!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr,2024
Dear Kristina, we apologize for the unpleasant odor and cleanliness issues you encountered during your stay. We will address these issues with our housekeeping team to ensure that our rooms are thoroughly cleaned and well-maintained for future guests. On a positive note, we're glad to hear that you found our staff to be kind. Your feedback is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more pleasant experience at La Quinta Forsyth.Best Regards,Customer Care Team

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to I 75
Stayed 1 night in Apr 2024
Response from Customer Care Team on 16 Apr,2024
Dear Deborah, thank you for letting us know you had a great stay at La Quinta Forsyth. We're glad our location was convenient for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

4/10 Poor

john

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
People above us stomping throughout the evening. Must be wood construction. The Air Conditioner was so noisy, the compressor came trying to come on for 1 minutes and then clunk and then 5 minutes later start all over again. Kept waking us up all night long. I mentioned it to the front desk but no response. Even in the morning we got a ohthat's too bad. They just wanted their money and get out of here.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr,2024
Dear John, we sincerely apologize for the disturbances you experienced during your stay. We understand the importance of a peaceful environment for a good night's rest, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the noise and air conditioning issues has been duly noted, and we are actively working on solutions to ensure such inconveniences are addressed promptly in the future. Please know that your concerns have been taken seriously, and we deeply value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a much-improved experience.Best Regards,Customer Care Team

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was in excellent shape and very clean Looks like there has been a lot of updates Rooms were clean Staff was very polite Price was right
Stayed 1 night in Apr 2024
Response from Customer Care Team on 9 Apr,2024
Dear Carol, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Forsyth, and your review reassures us of the comfort and upkeep of our facilities and the quality of our staff services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, noisy with road traffic.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr,2024
Dear Barry, thank you for choosing to stay with us and for sharing your feedback. We're glad you enjoyed your room, but we apologize for any inconvenience caused by noise from road traffic. Your comfort is important to us, and we'll explore ways to minimize noise disturbances for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and pleasant.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 4 Apr,2024
Dear Guest, we are thankful for giving our hotel a splendid rating for our easy and pleasant check-in services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

4/10 Poor

Eldon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 3 Apr,2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Teresa, Holt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, several nice food options “ downtown “, desk had a list.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr,2024
Dear Teresa, thank you for letting us know you had a great stay at La Quinta Forsyth. We're glad our pleasant property conditions, convenient downtown location, and nearby dining options based on our front desk's recommendations were perfect. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

Troy

Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Apr,2024
Dear Troy, we are happy to have hosted you and served you well at La Quinta Inn & Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

10/10 Excellent

Terri

I was pleasantly surprised at this hotel. Reading the reviews of all the hotels in the area we decided this Hotel might be the best. So far so good.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 29 Mar,2024
Dear Terri, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Forsyth. It was a pleasure to host you as our guest, and it makes us happier to get the best review for our facilities and services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

6/10 Okay

Lawrence F

Stayed 1 night in Mar 2024
Response from Customer Care Team on 17 Apr,2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We thought the facility was not in top notch shape. The A/C was very hard to turn on in our room. After seeing a very large dead bug by the elevator we decided not to stay for the free breakfast
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar,2024
Dear Linda, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plain,clean building,comfortable bed
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar,2024
Dear Harold, it's our absolute pleasure to know you loved your stay with us at La Quinta Inn & Suites. We strive to provide excellent value to our guests through our well-maintained property conditions and cozy bedding. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Forsyth.Best Regards,Customer Care Team

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar,2024
Dear Susan, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Forsyth.Best Regards,Customer Care Team

6/10 Okay

Jugo

Stayed 1 night in Mar 2024
Response from Customer Care Team on 1 Apr,2024
Dear Jugo, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards,Customer Care Team

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The women at the desk were incredibly kind. Helped me get my stuff up to the third floor. It was pouring and I was soaked.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar,2024
Dear Cheryl, thank you for your kind words regarding our staff's incredible assistance during your stay. We're glad that we could help make your visit more comfortable. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back for another enjoyable stay in the future.Best Regards,Customer Care Team

8/10 Good

YING V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar,2024
Come stay with us once again!

10/10 Excellent

Judylynn

Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar,2024
Dear Judylynn, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten La Quinta guest experience on your next visit to Forsyth.Best Regards,Customer Care Team

8/10 Good

KALIED

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a stay but would’ve been better if I was informed there would be renovations done at the time. Me having to go through wires and ladders wasn’t the best
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar,2024
Dear Kalied, we apologize for any inconvenience caused by the ongoing renovations during your stay. Your feedback is important to us, and we'll work to ensure that guests are informed of any potential disruptions in the future. We hope you were still able to enjoy your stay with us. Let us know what we can do better next time to arrange another magnificent holiday for you at La Quinta Inn & Suites!Best Regards,Customer Care Team

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best LaQuintas we’ve stayed at.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar,2024
Dear Janice, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

8/10 Good

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar,2024
Dear Garland, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Inn & Suites on your next visit!Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one
Nice clean hotel and great people.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 29 Feb,2024
Dear Guest, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Inn & Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our accommodation facilities and staff services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Feb 2024
Response from Customer Care Team on 1 Mar,2024
Dear Michael, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

6/10 Okay

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent but i did not realize that it was a pet friendly property.they had dogs everywhere. I will be sure and find out if they aĺlows pets next time i book a reservation
Stayed 3 nights in Feb 2024
Response from Manager on 28 Feb,2024
I'm sorry that you didn't realize we were pet friendly. It does mention that we are on our website & we hope you come back & stay with us.

6/10 Okay

Sharon

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel seemed to be in similar condition of other hotels in its price range. the breakfast was decent. The staff was good. The inside wasnt in the best condition. I would stay here again if I had to though. the walls are very scuffed and other minor repairs are poorly addressed. like the area where the carpet meets the tile was duck taped in our room... the floors are not insulated well and you will hear every move of the person above you. It sounded like kids were jumping off the bed onto the floor right above us. there was no shower curtain in our second room. the first room they gave us the beds had no sheets and the blankets were stacked on the desk, but they immediately switched our room.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
We are very sorry that happened to you, we take pride on our cleanliness & we wiill do better. We hope you can continue to stay with us.

10/10 Excellent

Jerod

Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Thank you, come stay again!!!

4/10 Poor

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 27 Feb,2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team