On the beach, sun-loungers, beach umbrellas, beach towels
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Reviews of The Westin Fort Lauderdale Beach Resort

4 out of 5
The Westin Fort Lauderdale Beach Resort
321 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 548 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 125 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 2 nights in May 2024
Response from Guest services. on 17 May,2024
Thank you for your excellent rating.

6/10 Okay

Jacqueline

Travelled with partner
Melva at the front desk was awesome
Stayed 3 nights in May 2024
Response from Guest services. on 17 May,2024
Thank you for your feedback.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin Hotels never disappoint! We had a room with a great view and it is conveniently located to several fantastic restaurants. All walkable! Rooms and property are clean, staff was friendly, helpful and able to answer any and all questions we had. Had a great time! It is our new, go-to hotel when we go back to Fort Lauderdale.
Stayed 1 night in May 2024
Response from Guest services. on 14 May,2024
Thank you so much for your excellent review and rating. We are here for you.

8/10 Good

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Ruth, Fort Myers

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Cost me $271 for room, $42 resort fee, $55 parking fee, and taxes for ONE night! The staff was great. The hotel needs to be cleaner, especially the vents! My allergies went haywire and there was thick dust in and around the vents. Room was not as clean as it could have been. Sadly it was kind of expected due to area etc…. Restaurant was hot shoulda have at least had air conditioning for inside. The walk from one building to the other was hot and lengthy and most signs were not very helpful and some wording was missing. I didn’t even consider the pool which was small, packed, and water looked dirty! Limited beach chairs and my friend was scammed. Were supposed to be included in price of resort fee but she was charged for the beach umbrellas. The beach workers scammed her so be aware!
Stayed 1 night in May 2024
Response from Jaime D. on 13 May,2024
Dear Ruth,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We never want our guests to feel misled, our Resort fee does not cover the beach umbrella. I have shared your room concern with the appropriate department leaders for further review on the back end.We hope to have the opportunity to serve you again should your travels bring you back to the area.

10/10 Excellent

MINDY

The Westin is a perfect resort for a beautiful weekend get away!
Stayed 1 night in May 2024
Response from Princess M on 12 May,2024
Dear Mindy,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Raechel, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay here! The staff was incredible, we loved the room, the access to the beach and the amenities. The on site food was delicious as well! Will definitely be back.
Stayed 2 nights in May 2024
Response from Guest services. on 9 May,2024
Thank you for your excellent review and rating. We are here for you!!!

8/10 Good

Scot

Liked: Staff & service
Convenient location
Stayed 1 night in May 2024
Response from Jaime D. on 8 May,2024
Dear Scot,Thank you for taking a moment to share your experience. Your rating means a great deal to us. We hope to see you again!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I went here for our honeymoon, and it was perfect! The staff is friendly and accommodating, the hotel provides beach chairs to the guests (which they carry for you to your destination), the room was clean, and the area was safe. On our first day, we were asked to switch our room because of maintenance, and we were upgraded to a much larger room for free!
Stayed 4 nights in Mar 2024
Response from Property Management on 6 May,2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest services. on 4 May,2024
Thank you for your good rating.

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 3 nights in Mar 2024
Response from Jaime D. on 29 Apr,2024
Dear Jennifer,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We hope to have the opportunity to serve you again should your travels bring you back to the area.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
We ate lunch at tintas and brunch the next day and it was awesome!! Our room had a great view of the beach and Intercoastal waterway The staff was accommodating We had a great visit We will return
Stayed 1 night in Apr 2024
Response from Princess M. on 29 Apr,2024
Dear Kelli,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Princess M. on 29 Apr,2024
Dear Jessica,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

LEXUS GERA, Fayetteville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think for the price you pay to stay at the The Westin, Valet parking is way overpriced.
Stayed 3 nights in Apr 2024
Response from Jaime D. on 28 Apr,2024
Dear Lexus,We truly appreciate you taking the time to share your experience with us! Our fees are in line with similar properties in the area, and we feel that we offer good value given our central location and extensive facilities. We hope to see you again!

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not have been happier with the staff, and the accommodations. Stephan, Attila, Shanique, Josie, Nadiyah, Robin, Francisco and Enrique, everyone was so pleasant and professional. Made me feel truly welcome, and I cannot wait to come back.
Stayed 3 nights in Apr 2024
Response from Princess M. on 28 Apr,2024
Dear Ed,Thank you for taking the time to share your experience about your recent stay at our hotel. We really appreciate all of your feedback. We're delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! We cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!

2/10 Terrible

Ashley

Business traveller
Liked: Cleanliness
Disliked: Amenities
the ac broke so couldn't sleep, was too hot
Stayed 1 night in Apr 2024
Response from Guest services. on 26 Apr,2024
Thank you for your feedback. I will share it with our leadership team.

4/10 Poor

Patrick, brooklyn

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
They never cleaned my room or gave me fresh towels even after requesting it twice
Stayed 2 nights in Apr 2024
Response from Jaime D. on 24 Apr,2024
Dear Patrick,Thank you for taking a moment to share your experience. It is disappointing to see that we did not exceed your expectations. I have also communicated your concerns to our housekeeping leaders to make sure this were isolated incidents and corrected moving forward. We hope to have the chance to welcome you back in the future!

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people, and great location
Stayed 4 nights in Apr 2024
Response from Princess M on 24 Apr,2024
Dear Vito,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Siara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel everything about it was great
Stayed 3 nights in Apr 2024
Response from Robert M. on 24 Apr,2024
Dear Siara,Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel soon!

2/10 Terrible

Brad

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the worst WESTIN Hotel we have ever stayed in. The property is Old and badly in need of a total renovation.
Stayed 2 nights in Apr 2024
Response from Jaime D. on 24 Apr,2024
Dear Brad,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback and can assure you that we'll be addressing your concerns with the appropriate team leaders. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
Horrible experience for such an expensive hotel. We spent just one night but the worst was that there was no air conditioning at all in the whole building the whole night!!!! The room windows were somehow locked, the temperature inside the room reached 82 degrees and the humidity was unbearable. When we complained during check out the lady at the counter just said OK all I can do is not to charge you for the resort fee ($42 plus tax), but now I got their invoice by e-mail showing they did charge me for that "resort fee". Never stay there, you're going to be very disappointed!
Stayed 1 night in Apr 2024
Response from Jaime D. on 24 Apr,2024
Dear Jose,Thank you for taking a moment to share your feedback with us. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with a management level and relayed back to the hotel. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

8/10 Good

ABBIE

Stayed 5 nights in Apr 2024
Response from Princess M on 12 May,2024
Dear Abbie,Thank you for your rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort fees should be added to the initial price and not added on at check out for surprise fees at the end.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr,2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

8/10 Good

Leili

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check in was quick, adequately staffed with very professional people. The hotel's location was excellent as was a sense of security. It's wasn't Spring Break so I think considerably quieter than it could be. The staff at the Lavazza coffee kiosk were tops. The Mexican restaurant on the first floor was excellent (make reservations for outside seating). Atmosphere was excellent. Now for the bad. It was my wife and I's anniversary and my wife wanted an ocean view room. I made reservations for two queen beds (I'm an active sleeper and I snore.) and ocean view. Hotel management tried to do something special by giving us a suite, king size bed, and intercoastal waterway view. Totally unsatisfactory! We were able to get things changed to what we wanted to begin with (Thank you, Anna!!). No suite but my wife had her ocean view which was critical. The room was excellent except the louvered bathroom door. Any noise or light bleeds into the room. Wife didn't care for that but dealt with it. Room was kept clean by commendable service staff. The smoking area meant banishment to the parking garage but all of Ft. Lauderdale is anti-tobacco, cigarette or cigar. Check out was quick and easy. Parking fee ($55/day) seems excessive but there is no or next to no parking close in the area. This is something someone could better plan.
Stayed 2 nights in Apr 2024
Response from Property Management on 22 Apr,2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Marlene

Stayed 6 nights in Apr 2024
Response from Princess M. on 12 May,2024
Dear Marlene,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

4/10 Poor

Garret, Grapevine

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
People were nice, food was good, but ac didnt work the last night we were there and our baby slept horribly.
Stayed 3 nights in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Juan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Property Management on 22 Apr,2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Shanena

Stayed 2 nights in Apr 2024
Response from Guest services. on 11 May,2024
Thank you for your good rating.

10/10 Excellent

Hiram R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay, and loved almost every aspect of the hotel. The location is perfect, as we could walk to many restaurants and stores.The only thing we'd do different would be to buy our own spirits and mixers, and just bring a cup down from the room. The $15 cocktails were a bit pricey for their quality, but that is "tourist trap" nitpicking. The food at Lona was exceptional. Get up early to reserve chairs poolside to guarantee a spot. The steak tacos were delicious. We will be returning.
Stayed 2 nights in Apr 2024
Response from Guest services. on 20 Apr,2024
Thank you for your feedback and excellent rating. We are here for you.

6/10 Okay

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pool needs updating and my room looked at wall.
Stayed 2 nights in Apr 2024
Response from Guest services. on 20 Apr,2024
We are s sorry that you feel this way. Thank you for your feedback.

10/10 Excellent

Greg G

Liked: Cleanliness, staff & service
Needs renovation. Restaurant was excellent!
Stayed 4 nights in Apr 2024
Response from Princess M. on 19 Apr,2024
Dear Greg,Thank you for taking the time to share your thoughts regarding your most recent stay at our property. I appreciate you bringing these issues to our attention. I will share your message with our leadership team.We hope to see you again!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amentities! Just far enough away from the action area but close enough to walk and still enjoy the beach life of Fort Lauderdale!
Stayed 3 nights in Apr 2024
Response from Princess M. on 19 Apr,2024
Dear Megan,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Julio, Bronxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, my only complaint was the bathroom needing a bit more care. Everything else was really nice.
Stayed 5 nights in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Julio,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest. We'll be addressing your concerns with the appropriate team members. We hope to see you again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Princess M. on 17 Apr,2024
Dear Richard,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to beach and restaurants. Best breakfast at the beach!
Stayed 3 nights in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Julie,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant attached to the hotel is probably one of the best in the area, and the hotel was very clean. The views are great from the rooms and going to the beach is really convient
Stayed 3 nights in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Patrick,Thank you for your terrific review on your recent stay! It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

Vilkens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome stay !!!
Stayed 2 nights in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Vilkens,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Wojciech,Thank you so much for your 5-star rating! It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We hope to see you again!

6/10 Okay

Jean

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
we have stayed here many times. unfortunately, this time it was a little disappointing due to no ice machines on our floor, room service that ever was delivered and no TVs in the bar area.
Stayed 3 nights in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Jean,Thank you for taking a moment to share your experience. It is disappointing to see that we did not exceed your expectations on your recent stay. Also I would like to mention that we have Ice machine available every floor.We hope to see you again the next time you return to the South Florida area.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach
Stayed 1 night in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Mark,Thank you for taking a moment to share your experience. Your feedback means a great deal to us. We hope to see you again!

10/10 Excellent

Lindsey, Lake Villa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff were friendly and views were great. Safe location—easily walkable to downtown. Great pool and beach access
Stayed 4 nights in Apr 2024
Response from Princess M on 17 Apr,2024
Dear Lindsey,We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We look forward to welcoming you back to The Westin Fort Lauderdale soon!

8/10 Good

Kevin, Paterson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Amazing views and access to beach. Great walkability.
Stayed 5 nights in Mar 2024
Response from Princess M on 17 Apr,2024
Dear Kevin,Thank you for your rating! We are delighted to have welcomed you as our guest and we are thrilled that you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Ivory Tennille

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay. The check in with Marla was fast and easy she was really nice and knowledgeable. The rolm was clean . The view of the pool and beach was amazing. The restaurant down stairs lula the staff wasnt all that friendly. My second time going my friend and i walked out after 20 mins of waiting no one ever came to take our order. The food was decent the first time.
Stayed 3 nights in Apr 2024
Response from Jaime D. on 17 Apr,2024
Dear Ivory,We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! We'll be addressing your concerns with the appropriate team members of Lona. Thank you for bringing this to our attention. We hope to see you again!

10/10 Excellent

Wendy

Stayed 1 night in Mar 2024
Response from Guest services. on 4 May,2024
Thank you for your excellent rating.

2/10 Terrible

denise

Disliked: Property conditions & facilities
Service was rude. Would never come back of recommend
Stayed 3 nights in Apr 2024
Response from Robert Munn on 12 Apr,2024
Denise-We apologize that you feel that way. We were simply looking out for your safety and the safety of our guests due to our recent encounter. We hope to have the chance to welcome you back and showcase the experience so many rave about.

8/10 Good

natalia

Travelled with family
The bridge between the swimming pool and the beach is a great touch, however, the elevator needs work. The beach, and the clear blue water elevated the experience!
Stayed 4 nights in Apr 2024
Response from Property Management on 11 Apr,2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Mohan, plantation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property
Stayed 1 night in Apr 2024
Response from Guest services. on 9 Apr,2024
Thank you very much for your feedback and excellent rating. We are here for you.

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb!!!!
Stayed 7 nights in Mar 2024
Response from Guest services. on 8 Apr,2024
Thank you for your feedback and excellent rating. We are here for you!!!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest services. on 8 Apr,2024
Thank you for your excellent rating!!!

4/10 Poor

Margaret

Liked: Property conditions & facilities
We are told that chairs and towels at the beach and pool are complimentary; however at check out I was informed there is a $75 fee each day for this service! This is ridiculous as that is not complimentary and it was NEVER communicated when we checked in. Additionally, when going to the pool, you are met with a security guard that asks your name and room number to be admitted. and because there is a line with others who can hear you telling the guard, someone used my name to charge cocktails and get towels! I am currently disputing the $54 charge on my credit card! The hotel was clean, and the staff were accommodating but your service protocols are not complimentary and having a security guard at the door entering a pool area makes you feel like you are in a third world country!
Stayed 3 nights in Mar 2024
Response from Guest services. on 8 Apr,2024
We are so sorry that you feel this way. Your feedback will be shared with our leadership. We hope you give us another try to truly showcase the best Westin experience.