Dear Jordan, Thank you for sharing your positive experience at Extended Stay America. We're Thrilled you enjoyed your stay with us and that you found us to be excellent. Your satisfaction is our priority, and our commitment is to provide a comfortable stay for all our guests. Thank you for your choosing us, and we look forward to welcoming you back for another enjoyable stay at our hotel!Sincerely,Hotel Management

Dear Jordan, Thank you for your positive feedback! We're delighted you had a great experience at Extended Stay America. Our priority is providing excellent service and a comfortable stay. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

Dear Jordan, We're delighted you had a wonderful stay at Extended Stay America! Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Luis, We appreciate you taking the time to leave your kind rating for Extended Stay America. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Jaylee, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear Ebony, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Christopher, Thank you for sharing your experience with us, and we sincerely apologize for the challenges you encountered during your stay. We take your concerns seriously and will address the issues you've highlighted, including the unusual smell and linen cleanliness. We appreciate your kind words about our friendly and helpful staff. Rest assured, we are committed to improving our services to ensure a more pleasant experience for all our guests, and we hope you will consider giving us another chance in the future.Sincerely,Hotel Management

Dear Piotr, Thank you for taking the time to comment on your stay. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. Thank you for your kind words about our staff. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Sincerely,Hotel Management

Dear Barbara, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management

Dear Nicholas, Thank you for being our guest. We sincerely apologize for the concerns you encountered during your stay. Providing a comfortable and pleasant environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding the cleanliness, breakfast offerings, noise, and amenities has been noted and will be addressed with our team for improvement. We understand your disappointment and hope you will consider giving us another chance to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Orbonet, Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn that you felt uncomfortable due to too many people outside our property. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt during your stay. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Rosaire, Thank you for choosing our hotel and for taking the time to provide feedback. Our guests' security and safety are of utmost importance to us. Please know that our security team is reliable and well-trained, and we assure to keep all of our guests safe and secure during their stay. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management

Dear Stefan, Thank you for choosing Extended Stay America and for taking the time to post a review! We deeply regret to hear about your experience at our hotel. Ensuring the safety and comfort of our guests is our utmost priority, and we apologize for any discomfort you felt during your stay. We take your concerns seriously and assure you that our security team is reliable and well-trained. We are also addressing your comments about the smoke odors and the quality of coffee with the respective team members. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear STEVE, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your short stay, which left you with a less-than-perfect impression of our hotel. We duly appreciate your patience and hope to have another opportunity to welcome you back for a better experience.Sincerely,Hotel Management

Dear Andrea, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we are sorry you were unhappy with the refrigerator in your room. We will address this with the concerned associates, and we thank you for your patience. We hope to accommodate you again so we may provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Katia, We humbly apologize for any inconvenience caused due to the lack of exceptional accommodations you deserved. As a business, it is our utmost priority to surpass our guests' expectations, and we deeply regret any oversights that may have occurred on our part. We understand the significance of providing our guests with fresh and tidy accommodations, and therefore, we will initiate an investigation with our housekeeping staff to ensure that each room is flawlessly prepared for our guests. We express our heartfelt gratitude for choosing us as your preferred accommodation provider, and we value your business.Sincerely,Hotel Management

Dear Luis, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Sharon Alicia, It's wonderful to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the free parking. We will evaluate the instances you mentioned, as we are committed to providing exceptional service for our guests. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Robert, On behalf of our entire team, please accept our sincere apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with our hotel's cleanliness and maintenance issues, as this is an essential priority. We will address this matter with the appropriate teams to ensure that it does not happen again. Your feedback is invaluable, and we hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Charles, Thank you for sharing feedback about your recent stay. We know that a pleasant smell and a fresh, clean hotel set the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear Patricia, It was a pleasure having you as our guest at Extended Stay America. We appreciate your positive comments on the hotel's location. However, we apologize for any inconvenience you faced due to housekeeping and maintenance issues, and we will address these concerns to enhance our guest's experience. We are grateful for your patience. Your satisfaction is our ultimate goal, and we hope to have the privilege of surpassing your expectations on your next visit.Sincerely,Hotel Management

Dear Celina, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we're sorry to hear about the cleanliness and noise issues. We take these matters seriously and will address them with our team to ensure improvements. We appreciate your understanding and hope you'll give us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Emmanuel, Thank you for including Extended Stay America in your travel plans and leaving us a review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Faith, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts, and please accept our apologies for the noise disturbances you experienced from nearby guests. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management

Dear Jean, Thank you for your kind comments and excellent rating of your stay at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit here.Sincerely, Hotel Management

Dear Kevin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management