Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Clearwater Residence Hotel Timberlea

2.5 out of 5
Clearwater Residence Hotel Timberlea
118 Millennium Dr, Fort McMurray, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 11 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2021
Response from Cheryl on 5 Feb,2021
Thanks so much Carrie, hope to welcome you back again soon. Take Care, Cheryl

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient.
This is our second stay at Clearwater Residence Hotel, Timberlea. We love the convenience of the location, the area has lots to offer. The manager, Cheryl , helped us with our choice of an inside suite and we were very pleased with our time in the suite. Thanks.
Stayed 5 nights in Aug 2020
Response from Cheryl on 8 Sept,2020
Thanks so much for an amazing review Donna, it was nice to see you again this year. I am so happy the inside suite worked better for you during this visit. I hope you had a safe and uneventful journey home to BC. We hope to see you again soon. Take Care and Be Safe. Cheryl

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Cheryl on 9 Jul,2019
Thanks so much for the great review!! Take Care, Cheryl :)

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a perfect place to stay , either short term or long term. It's clean,quiet and well stocked with items you need. I love that there's a balcony to relax on and many stores close by to pick up something to cook for breakfast and supper. It's my favorite place to stay when visiting Fort McMurray
Stayed 1 night in May 2019
Response from Cheryl on 5 Jun,2019
Thanks so much for the great review Debby, it was our pleasure to have you stay with us!! I hope you enjoyed the concert :) Take Care, see you soon Cheryl

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Apr 2019
Response from Cheryl on 5 May,2019
Thanks so much for your review. Take Care

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2019
Response from Cheryl on 21 Mar,2019
Thanks for the review Brad, I hope you and your family are settling in nicely in your new home. It was a pleasure to have you stay with us. Take care and best of luck on your new adventure. Cheryl

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was very clean, quiet and very comfortable. Would definitely recommend this place to anyone.
Stayed 1 night in Dec 2018
Response from Cheryl on 3 Jan,2019
Thanks so much for the great review Ahmed, wishing you all the best in the new year!!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The washer/dryer and kitchen. Having separate bedrooms
Stayed 3 nights in Dec 2018
Response from Cheryl on 2 Jan,2019
Thanks for your review Lynn, I am happy to hear you enjoyed your stay. Wishing you all the best in the New Year!!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas family visit
The ladies that manage the building were fantastic. They called a few days before we arrived to see if we needed anything special and to make sure we knew about check in, housekeeping etc. Check in was very quick and easy and Maria checked in on us a couple of times to make sure everything was ok. Also the underground parking was great
Stayed 4 nights in Dec 2018
Response from Cheryl on 2 Jan,2019
Thanks for your kind words Dwayne, it was certainly a pleasure chatting with you over the phone prior to your arrival. I am happy to hear that Maria took great care of you and your family in my absence, I will certainly pass along your comment to her. Hopefully we will see you again on your next visit to Fort McMurray. Wishing you and your family all the best for 2019!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for where I needed to be. Clean and spacious.
Stayed 4 nights in Nov 2018
Response from Cheryl on 5 Dec,2018
Thanks so much for your review, we appreciate your feedback.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment was great ! Clean and close to everything
Stayed 5 nights in Jul 2018
Response from Cheryl on 3 Aug,2018
Thanks Jeff, I am happy you enjoyed your stay. Hopefully we will see you the next time you are in Fort McMurray. Take Care

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable
We unfortunately didn't get to spend much time in our suite. But the time we did have in it was extremely comfortable. It felt like a home away from home.
Response from General Manager on 11 Mar,2017
Hi Angelina, Thank you for the great comment, we hope to welcome you back for a longer stay the next time you are in the area. Take Care.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Convenient to local attractions
Great centralized location
Response from General Manager on 3 Mar,2017
Thanks Jeff, we appreciate your feedback. Take Care

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Thermostat broken. Too hot. Had to sleep with window open at end of January. Beds are really hard. Very limited parking. No place for truck/trailer. No main office to check in. Have to phone and book a time to meet someone for a key. Rooms are very clean and lots of room being suites. Run there office from a laptop which took hf hr to come online to check in. Shouldn't have to wait like that after a hard day of work.
Response from Cheryl on 4 Feb,2017
Thank you for your valuable feedback, we are consistently looking for areas to improve. We do not have a 24 hour front desk at the property, but we are available at anytime to go over the check in process with you. Unfortunately on the day you checked in we were experiencing trouble with the internet, as the saying goes, technology is great when it works. I apologize that there was a delay in your check in. I will work with my maintenance team to ensure the thermostat is working correctly, Had I been aware I would have offered you to switch rooms. If you are ever in the area again please consider giving us another try. Thank You Cheryl

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great as usual, we had multiple stay at this lovation and we plan to stay there again
Response from General Manager on 26 Jan,2017
Thanks Eric, its always a pleasure to see you. We look forward to your next visit. Cheryl

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy
Very nice floor plan, appartment style
Response from General Manager on 2 Jan,2017
Thank you for your positive review, we look forward to welcoming you back the next time you are in the area.