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This is our second stay at Clearwater Residence Hotel, Timberlea. We love the convenience of the location, the area has lots to offer. The manager, Cheryl , helped us with our choice of an inside suite and we were very pleased with our time in the suite. Thanks.
donna
Stayed 5 nights in Aug 2020
Response from Cheryl on 8 Sept,2020
Thanks so much for an amazing review Donna, it was nice to see you again this year. I am so happy the inside suite worked better for you during this visit. I hope you had a safe and uneventful journey home to BC. We hope to see you again soon.
Take Care and Be Safe.
Cheryl
It's a perfect place to stay , either short term or long term. It's clean,quiet and well stocked with items you need. I love that there's a balcony to relax on and many stores close by to pick up something to cook for breakfast and supper. It's my favorite place to stay when visiting Fort McMurray
Debby
Stayed 1 night in May 2019
Response from Cheryl on 5 Jun,2019
Thanks so much for the great review Debby, it was our pleasure to have you stay with us!! I hope you enjoyed the concert :)
Take Care, see you soon
Cheryl
Thanks for the review Brad, I hope you and your family are settling in nicely in your new home. It was a pleasure to have you stay with us. Take care and best of luck on your new adventure.
Cheryl
The ladies that manage the building were fantastic. They called a few days before we arrived to see if we needed anything special and to make sure we knew about check in, housekeeping etc. Check in was very quick and easy and Maria checked in on us a couple of times to make sure everything was ok. Also the underground parking was great
Dwayne
Stayed 4 nights in Dec 2018
Response from Cheryl on 2 Jan,2019
Thanks for your kind words Dwayne, it was certainly a pleasure chatting with you over the phone prior to your arrival. I am happy to hear that Maria took great care of you and your family in my absence, I will certainly pass along your comment to her. Hopefully we will see you again on your next visit to Fort McMurray. Wishing you and your family all the best for 2019!!
We unfortunately didn't get to spend much time in our suite. But the time we did have in it was extremely comfortable. It felt like a home away from home.
Angelina
Response from General Manager on 11 Mar,2017
Hi Angelina,
Thank you for the great comment, we hope to welcome you back for a longer stay the next time you are in the area. Take Care.
8/10 Good
Jeff
1 Mar,2017
Liked: Cleanliness, staff & service, room comfort
Convenient to local attractions
Great centralized location
Jeff
Response from General Manager on 3 Mar,2017
Thanks Jeff, we appreciate your feedback. Take Care
6/10 Okay
Verified traveller
1 Feb,2017
Liked: Cleanliness
Disliked: Room comfort
Thermostat broken. Too hot. Had to sleep with window open at end of January. Beds are really hard. Very limited parking. No place for truck/trailer. No main office to check in. Have to phone and book a time to meet someone for a key. Rooms are very clean and lots of room being suites. Run there office from a laptop which took hf hr to come online to check in. Shouldn't have to wait like that after a hard day of work.
Verified traveller
Response from Cheryl on 4 Feb,2017
Thank you for your valuable feedback, we are consistently looking for areas to improve.
We do not have a 24 hour front desk at the property, but we are available at anytime to go over the check in process with you. Unfortunately on the day you checked in we were experiencing trouble with the internet, as the saying goes, technology is great when it works. I apologize that there was a delay in your check in. I will work with my maintenance team to ensure the thermostat is working correctly, Had I been aware I would have offered you to switch rooms. If you are ever in the area again please consider giving us another try.
Thank You
Cheryl