Terrace/patio

Reviews of Courtyard by Marriott Charlotte Fort Mill, SC

3 out of 5
Courtyard by Marriott Charlotte Fort Mill, SC
1385 Broadcloth Street, Fort Mill, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 352 out of 468 reviews" "
Rating 8 - Good. 80 out of 468 reviews" "
Rating 6 - Okay. 17 out of 468 reviews" "
Rating 4 - Poor. 11 out of 468 reviews" "
Rating 2 - Terrible. 8 out of 468 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Larry Alan

Travelled with partner
Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from GM on 27 Apr,2024
Dear Larry Alan, We are happy to hear from you and value your kind review. It is encouraging to know that you enjoyed the cleanliness of our hotel; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Adam McCloskey, GM

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 13 Mar,2024
Dear Amy, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Adam McCloskey, GM

2/10 Terrible

Kelly

Stayed 1 night in Mar 2024
Response from GM on 22 Mar,2024
Dear Kelly, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Adam McCloskey, GM

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GM on 17 Feb,2024
Dear Sarah, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Adam McCloskey, GM

10/10 Excellent

Fran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a soccer tournament and very convenient. Great options to eat, shop and drink.
Stayed 1 night in Feb 2024
Response from GM on 12 Feb,2024
Dear Fran, Thank you for taking the time to share your review with us. It is encouraging to hear that your soccer team's stay was enjoyable thanks to our fun and convenient location. Your kind comments are appreciated, and we look forward to a return visit. Best, Adam McCloskey, GM

8/10 Good

Melissa, Blythewood

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on 12 Feb,2024
Dear Melissa, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Adam McCloskey, GM

10/10 Excellent

Vanessa

Stayed 2 nights in Jan 2024
Response from GM on 11 Jan,2024
Dear Vanessa, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Adam McCloskey, GM

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great facilities
Stayed 1 night in Dec 2023
Response from GM on 28 Dec,2023
Dear Valerie, Thank you for sharing your review and recommendation. We're pleased that our excellent accommodations and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Adam McCloskey, GM

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 28 Dec,2023
Dear Emil, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Adam McCloskey, GM

10/10 Excellent

Kenneth, Atlanta

Stayed 1 night in Dec 2023

10/10 Excellent

Duke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great property with great people.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec,2023
Dear Duke, I know I am biased, but I feel we have the finest staff in Fort Mill. Thank you for taking time out of your day to rate your experience and compliment the team here. We enjoyed hosting you and hope to welcome you back soon. Best, Adam McCloskey General Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 28 Dec,2023
Dear Margaret, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Adam McCloskey, GM

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great and the hotel is very nice
Stayed 8 nights in Nov 2023
Response from GM on 22 Nov,2023
Dear chris, I am glad our Courtyard by Marriott provided you with a 'perfect ten' experience while visiting Fort Mill. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Adam McCloskey General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jose

Stayed 2 nights in Nov 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
I REALLY liked the Walkable Businesses in area. BUT I wished the Parking was better. That was why the 4stars (only) for Rating.
Stayed 2 nights in Nov 2023
Response from GM on 12 Nov,2023
Dear Wayne,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Adam McCloskeyGeneral Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key location
Location was key for us. We were able to walk to our dinner reservations at Epic Chophouse. We had drinks at the hotel bar beforehand. Quiet hotel with great service. We will stay here again.
Stayed 1 night in Nov 2023
Response from GM on 7 Nov,2023
Dear Melissa, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Adam McCloskey General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area!! Close to dining and shops, staff was great, very clean!!! We will definitely stay there again!!
Stayed 2 nights in Oct 2023
Response from GM on 30 Oct,2023
Dear Donna,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again.Best,Adam McCloskeyGeneral Manager

8/10 Good

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is too expensive. A bottle of water in the lobby costed me $4.10. That is a joke.
Stayed 4 nights in Oct 2023
Response from GM on 28 Oct,2023
Dear Babak,I appreciate your high star rating even though you did not find us to be a good value. We appreciate our guests taking the time to share feedback, both positive and areas of opportunity. Thank you for taking the time to share your review with us.Sincerely,Adam McCloskeyGeneral Manager

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Alisha I.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Sep 2023
Response from GM on 6 Sept,2023
Dear Alisha l., We take great pride in providing the cleanest accommodations in Fort Mill. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Adam McCloskey General Manager

6/10 Okay

Brij

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Paid for the breakfast but declined when I check
Very clean, prompt service, nice location. Though I booked and paid for the breakfast, since it was not showing in the system they declined the breakfast. Well I see the charges on my credit card though.
Stayed 3 nights in Aug 2023
Response from GM on 3 Sept,2023
Dear Brij,Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about your frustrations with breakfast; I have taken note. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Sincerely,Adam McCloskeyGeneral Manager

8/10 Good

Danang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

diane

Disliked: Staff & service, property conditions & facilities
Did not like that there is no continental breakfast at least coffee. Not everyone likes Starbuck. Parking is terrible, all in the back, front spaces offered only for fuel efficient vehicles. Room refrigerators was extremely small, my cooler was bigger. Would not recommend Coffee pot in rooms were terrible. My room wasn’t cleaned for the first 4 days had to ask for towels. Prices of these rooms were high for the quality
Stayed 8 nights in Jun 2023
Response from GM on 9 Jul,2023
Dear diane,I’m sorry that you did not find us to be a good value and that our guest offerings were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Adam McCloskeyGeneral Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Stayed 3 nights in Jun 2023

10/10 Excellent

Danicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

mukeni n.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean hotel, and great neighborhood
The staff were nice, hotel was clean and the hotel is located within Kingsley complex which had alot of restaurants. Only complain was no pool and no free breakfast
Stayed 2 nights in Jun 2023
Response from GM on 20 Jun,2023
Dear mukeni n.,I'm delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you'll visit us again soon.Best,Adam McCloskeyGeneral Manager

10/10 Excellent

Danielle

Stayed 1 night in Jun 2023

6/10 Okay

MICHAEL

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from GM on 24 May,2023
Dear MICHAEL, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Adam McCloskey General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2023
Response from GM on 21 May,2023
Dear Michelle,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Adam McCloskeyGeneral Manager

10/10 Excellent

Jason

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from GM on 27 Apr,2023
Dear Deborah, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Adam McCloskey General Manager

4/10 Poor

Jose

Stayed 1 night in Apr 2023
Response from GM on 11 May,2023
Dear Jose, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Adam McCloskey General Manager

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good. Rooms are tiny if traveling with a family, over priced. Resort prices but no amenities or benefits. Could hear other toilets flush and doors close from our room. Won’t stay again.
Stayed 1 night in Mar 2023
Response from GM on 1 Apr,2023
Dear Tiffany,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your family's visit was just okay. We appreciate the feedback and hope you will reconsider your return.Best,Adam McCloskeyGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023
Response from GM on 31 Mar,2023
Dear Andrew, We love seeing five stars when our guests leave a review. Thank you so much for choosing our Courtyard by Marriott and please consider a return visit. Best, Adam McCloskey General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Quick trip to visit friends
Check in time took way too long. Didn’t have enough employees at the front desk. Overall stay was excellent and great location.
Stayed 1 night in Feb 2023
Response from GM on 27 Feb,2023
Dear Jonathan, Thank you for your 'perfect ten' rating and for being our valued guest. I am thrilled to see that you had a great stay overall and appreciate your feedback on how we can be perfect next time. Thank you for your business and please come again. Best, Adam McCloskey General Manager

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from GM on 17 Jan,2023
Dear Brooke,While you did not share why your experience was 10/10 worthy, we are thrilled it was! Thank you for your generous review and we hope to host you again soon. Best,Adam McCloskeyGeneral Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and new hotel.
Stayed 1 night in Dec 2022
Response from GM on 19 Dec,2022
Dear DAVID, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable thanks to our well-maintained accommodations. We appreciate your compliments and humbly request a return visit. Best, Adam McCloskey General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel - will definitely be back!
Stayed 3 nights in Nov 2022
Response from GM on 14 Nov,2022
Dear Sarah, We can't wait for your return! Thank you for your five-star rating and your excitement regarding our Courtyard. We appreciate your business and hope to see you soon. Best, Adam McCloskeyGeneral Manager

8/10 Good

emily

Liked: Cleanliness, staff & service
The property and location were good.
Stayed 1 night in Nov 2022
Response from GM on 6 Nov,2022
Dear emily,Thank you for sharing your kind review with us and other travelers. I'm glad you enjoyed our accommodations and location. It's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best,Adam McCloskeyGeneral Manager

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

REGAN, COLUMBIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Jason

Stayed 1 night in Oct 2022