Fridge, microwave
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Reviews of Express Inn & Suites

2.5 out of 5
Express Inn & Suites
1302 S 13th St, Decatur, IN

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 58 reviews" "
Rating 8 - Good. 18 out of 58 reviews" "
Rating 6 - Okay. 7 out of 58 reviews" "
Rating 4 - Poor. 6 out of 58 reviews" "
Rating 2 - Terrible. 10 out of 58 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gwenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable mattress good nights sleep
Stayed 2 nights in Apr 2024

2/10 Terrible

Bradford W

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never book at this property again. I bokked thru Expedia "pay at property " i get a phone call at 4pm demanding i give them credit card information to run my card right then. I use a prepaid card for booking, for these purposes, so if someone hacks my card, I can just cancel it. I was booking overnight for a business function and wasn't checking in unti 6pm or so. I told this guy that and he told me that i have until 5pm to give him a card he can charge right then or loose the reservation. Well.... needless to say, We choose to not keep the reservation due to the lack of professional of this hotel and could tell our stay wouldn't be enjoyable.
Stayed 1 night in Apr 2024

2/10 Terrible

Tyler

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TVs did not work , rooms were not clean

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rozina

Stayed 1 night in Nov 2023

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service, amenities
Nothing special. Had to check in with a kiosk no person to person. I'm not a robot, shouldn't have to check in with one. Price on Expedia was misleading.
Stayed 2 nights in Nov 2023

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

6/10 Okay

Kendra

Travelled with pets
Disliked: Staff & service
They have a virtual checkin machine that took a long time. The person on the other end was nice, but the machine was inefficient. I saw zero other staff while there (one night) and the door leading outside -which was right next to my room - was never locked. I felt a bit unsafe. They also charged $25 extra for each pet. So ultimately, my choice to pick an inexpensive pet-friendly hotel was totally inaccurate. I would not stay here again and it’s not likely I’ll stay in any other express inn since they have moved to hire less in hotel staff.
Stayed 1 night in Sep 2023

6/10 Okay

Tim

Business traveller
Was a decent place to stay while working out of town. If spending time there with a family I would recommending spending more and going to a nicer cleaner place.
Stayed 8 nights in Sep 2023

6/10 Okay

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Beware of Sneaky Fees
The carpet was terribly stained. Room was dark over all. Furniture was sticky. The kiosk was impersonal and awkward and they tried to add on a pet fee as I was checking in. $25 per cat per night. When I explained that nothing was mentioned on the site about a pet fee, they didn’t deny it but said it was their policy. I said I wanted to cancel my four day reservation and I was told I needed to go through hotels.com. That was a whole other ordeal. We settled on charging me for one night (plus pet fee) and canceling the last three days. I don’t have a problem with the fees but don’t present them to your customers after you’ve quoted them a price! It’s a deceiving practice.
Stayed 4 nights in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Daniel, Stow

Liked: Cleanliness, staff & service, property conditions & facilities
It was weird checking in, you check in thru a kias instead of actually working with a person behind a desk. Not a fan
Stayed 1 night in Jul 2023

8/10 Good

Bradley

Liked: Staff & service
Comfortable and quiet
Clean and comfortable.
Stayed 1 night in Jul 2023

8/10 Good

Corey

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

TOMMY, DUARTE

Liked: Cleanliness, staff & service, property conditions & facilities
clean, easy check-in, simple, comfortable one night stay.

8/10 Good

Christine

Liked: Staff & service
Thank you for communicating with me, Dexter. I’m glad I got my USB charger. I called to make sure it’s covered. Thank you. Have a blessed evening.
Stayed 1 night in Jun 2023
Response from steve on 2 Jul,2023
thank you soo much we hope to see you soon :)

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

TOMMY, DUARTE

Stayed 1 night in Jun 2023

10/10 Excellent

Amber

Stayed 1 night in Jun 2023

8/10 Good

JAMES

Business traveller
Liked: Cleanliness
The room was clean. No coffee maker in the room. But it did have a fridge and microwave.
Stayed 2 nights in Jun 2023
Response from steve on 2 Jul,2023
Thank you for your valuable review we have coffee maker in the lobby 24 Hrs !

2/10 Terrible

Morgan

Never made it there, blew a tire out on the highway. Made it to the rest area and had to sleep in the car till morning. Would of rathered of stayed in the hotel.
Stayed 1 night in May 2023

4/10 Poor

Jaime

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accomodations. Beds are very comfortable. 24 hour coffee machine. We'll be back. Virtual front desk clerk by way of video kiosk.
Stayed 1 night in May 2023

6/10 Okay

William

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bill. I hated the check in system. It's a pain.
Stayed 1 night in May 2023

2/10 Terrible

Vivek

Disliked: Cleanliness
Stayed 1 night in Mar 2023

4/10 Poor

Marshall

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero Hospitality
This hotel had no staff for the entire duration of my stay. No one was on-site to refresh a room, or restock toiletries. We checked in via a video kiosk, that was hard to understand the person on the other side. During the checkin process, I was double charged. Since no one was staffed at the hotel, we had to go get our own shampoo, soap, and a blanket (from a store). The desk in the room was broken, chairs were old with torn fabric, handle on dresser broken... This is all just poor management with no hospitality at all. Really no excuse. Their customer service email is just a gmail account, they didn't even take time to setup email so clearly why would they take time to maintain their hotel... I will not stay here again, and avoid any hotel in this brand. I will let anyone I know to not stay here at all.
Stayed 4 nights in Dec 2022

4/10 Poor

David

Disliked: Staff & service
They didn't clean up the room after my first night - no changing of sheets, no fresh towels, etc. The chair for the desk was broken and about one foot off the ground so it was unusable. I asked for a wakeup call (spoke to a man) but did not get the wake up call. I told the manager that someone was in the parking lot sleeping in their car and he said 'so what's the problem'...this didn't make me feel safe. Otherwise the room was fine. Check in and check out was via a zoom-like kiosk. I never saw a person at the front desk. Good card keys. The drapes covered the heater/cooler unit so I had to tie them up so the room would be kept at the right temp. TV remote was too complex to use, no directions. WiFi didn't really work...I could connect to it, but when I tried to use it, it kept dropping my connections. Good hot water. Shower head had a narrow stream...it looked rusted up, it was not adjustable. Bed was comfy. Good lighting at sink. I stayed two nights and took everything with me whenever I left the room.
Stayed 2 nights in Oct 2022

8/10 Good

Sandi

Stayed 1 night in Oct 2022

6/10 Okay

Douglas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room smelled like smoke; bought center e to deaden the smell every morning and night. No front desk staff, just a kiosk. Not very hospitable at all.
Stayed 3 nights in Sep 2022

6/10 Okay

WILLIAM

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bill
Television did not work . Giod thing the cOffee was free because it was not wortg paying for. Worried about slipping in the bathtub while taking shower.
Stayed 1 night in Sep 2022

8/10 Good

robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and easy after hours check inn …. Would stay here again
Stayed 1 night in Aug 2022
Response from Steve on 1 Sept,2022
Thank you soo much for your precious review hope we will see you soon again !

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very clean,the staff is always there to help. It don't have a pool.
Stayed 1 night in Jul 2022
Response from steve on 1 Sept,2022
so sorry we were having pool before but after covid we closed i hope we You will be giving us chance to serve you again Thank you !!have a great day

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good thing it was cheap
First off, no onsite staff. Check in was via a kiosk, that actually wasn't bad but when you have no toilet paper at check in then don't get room service the next day then call that evening and get told there is no one there to get me any, after local stores were closed, that sucked. King sized mattress looked like a 400lb person has slept on the left side of it for 20 years. Stains on carpet and walls. Plus killed a nasty brown spider that was in my dirty clothes.
Stayed 3 nights in Jul 2022
Response from steve on 1 Sept,2022
we sincerely Apologize for the inconvenience you faced during the stay at our Hotel , i will proceed your complaint to the higher management . and will be surely Get back to You !Thank you soo much , Have a great day ahead

6/10 Okay

Sviatoslav

Travelled with family
Liked: Cleanliness
Little bit complicated to check in . Pillow was not comfortable and you need to have a blow hair in the room
Stayed 1 night in Jun 2022

8/10 Good

Brenda

Stayed 1 night in Jun 2022

2/10 Terrible

Cameron

Stayed 1 night in Apr 2022

4/10 Poor

Dennis

Business traveller
Liked: Cleanliness, staff & service
Very noisy, many customers up past 2 playing music and quite a few out in the hall taiking loud.
Stayed 1 night in Apr 2022

10/10 Excellent

Greg, Santa Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk lady was nice. Area is ok w no riff raff. Great for a one night cheap option instead of driving all the way from Columbus to Fort Wayne. Why spend more? Stay here for a night
Stayed 1 night in Apr 2022

2/10 Terrible

Csl

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
No thanks
I wasted my free stay on this hotel and it honestly was so gross and worn out I’m disappointed. I didn’t even stay at the room I ended up leaving !!!! Shower curtain had mold rooms stink ugh I will never again
Stayed 1 night in Apr 2022

2/10 Terrible

Katie

Stayed 2 nights in Mar 2022

2/10 Terrible

Danny

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was filthy!!! No coffee pot in room!!! No cable station’s on the tv!!!! A parking lot full of crackheads!! Every time I went out!!! Manager was rude!!! Won’t be going back to that establishment!!!!
Stayed 4 nights in Mar 2022
Response from Sam on 13 Mar,2022
Sorry for that

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Feb 2022
Response from Sam on 2 Mar,2022
Thank you very much

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the stay!
We were pleasantly surprised by the condition of this lower priced hotel. It was very clean and the staff was accommodating and friendly. The only negative for us was that our room was near the office and lounge where a television was playing loudly all night.
Stayed 1 night in Feb 2022
Response from sam on 19 Feb,2022
thank you

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean room, especially for a pet-friendly hotel, which our pitbull puppy loved. Friendly staff! We loved that 2 of the cleaning ladies and the guy at the front desk all met our Chole and loved her. The room was very cleaned and smelled clean without having a chemical smell. Parking was easy with an F350 and long trailer.
Stayed 2 nights in Feb 2022
Response from sam on 19 Feb,2022
thank you

8/10 Good

Carla

Stayed 11 nights in Jan 2022

8/10 Good

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Feb 2022
Response from sam on 19 Feb,2022
thank you

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from sam on 16 Jan,2022
Thank You