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Reviews of Super 8 by Wyndham Columbia City

2 out of 5
Super 8 by Wyndham Columbia City
235 Frontage Road, Columbia City, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 306 out of 879 reviews" "
Rating 8 - Good. 346 out of 879 reviews" "
Rating 6 - Okay. 140 out of 879 reviews" "
Rating 4 - Poor. 57 out of 879 reviews" "
Rating 2 - Terrible. 30 out of 879 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jao

Liked: Cleanliness, staff & service
A clean but very bare bones hotel. I can’t complain too much, because the hotel is in the middle of absolutely nowhere, but I’ve stayed in nicer places.
Stayed 1 night in Apr 2024
Response from Abhi on 21 Apr,2024
We appreciate your business and feedback .

6/10 Okay

Joseph

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
We have stayed here a couple times and they were all fine. This last stay, however was not the best. The room had ceiling particles hanging down all throughout, the bed was made but looked like someone sat on it and the Complimentary small bottle of conditioner was half gone.
Stayed 1 night in Mar 2024
Response from Abhi on 21 Apr,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know so in future we can rectify it. I will like to apologize on behalf of my entire staff and thanks for your business and feedback .

10/10 Excellent

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are always a late check in and they're very fast and accommodating.
Stayed 1 night in Mar 2024
Response from Abhi on 21 Apr,2024
Thank you for giving 5/5 ratings we appreciate your business and feedback

8/10 Good

Iva, Waldorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were a little firm for me but in great codition. Breakfast was ok but waffles are a miss. Great coffee!! Very convient to the area around Columbia City and near Ft Wayne.
Stayed 4 nights in Mar 2024
Response from Abhi on 21 Apr,2024
Thank you for giving 4/5 ratings we appreciate your business and feedback

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
A nice spacious room.
Stayed 2 nights in Feb 2024
Response from Abhi on 3 Mar,2024
Thank you for giving us 5 out of 5 ratings we appreciate your feedback and business.

8/10 Good

Dianne

Stayed 1 night in Feb 2024
Response from Abhi on 21 Apr,2024
Thank you for giving 4/5 ratings we appreciate your business and feedback

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Abhi on 3 Mar,2024
Thank you for giving us 5 out of 5 ratings we appreciate your feedback and business.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly fast service
Stayed 1 night in Jan 2024
Response from Abhi on 3 Mar,2024
Thank you for giving us 5 out of 5 ratings we appreciate your feedback and business.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Meets all of our basic needs every time we visit.
Stayed 2 nights in Dec 2023
Response from Abhi on 3 Mar,2024
Thank you for giving us 4 out of 5 ratings we appreciate your feedback and business.

4/10 Poor

Scott

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Abhi on 3 Mar,2024
Sorry we could not meet your expectation but we appreciate your feedback and business.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet safe and friendly
Response from Abhi on 16 Jan,2024
Thank your comments and giving us 5 out of 5 ratings we really appreciate your feedback and business.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Abhi on 16 Jan,2024
Thank your comments and giving us 5 out of 5 ratings we really appreciate your feedback and business.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Restful
Stayed 1 night in Dec 2023
Response from Abhi on 16 Jan,2024
Thank your comments and giving us 5 out of 5 ratings we really appreciate your feedback and business.

8/10 Good

LaMont

Stayed 3 nights in Dec 2023
Response from Abhi on 16 Jan,2024
Thank you for giving us 4 out of 5 ratings we really appreciate your feedback and business.

10/10 Excellent

Laura

Stayed 2 nights in Nov 2023
Response from Abhi on 16 Jan,2024
Thank your giving us 5 out of 5 ratings we really appreciate your feedback and business.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service
Good basic property for a simple overnight stay at an economical price. No frills but clean, with good hot water, bath towels and double ply TP. Better than most low priced hotels if you just want to sleep, shower and get back on the road.
Stayed 1 night in Nov 2023
Response from Abhi on 28 Nov,2023
Thank you for giving us 4 out of 5 ratings we appreciate your business and feedback .

6/10 Okay

BRADLEY

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very tidy and quiet, close to everything. The mattress was like the rest of the facility- very old and worn out, but clean. The breakfast was not edible especially the coffee. Had to get staff to help me into wi-fi. But it was super cheap. So you get what you pay for.
Stayed 2 nights in Nov 2023
Response from Abhi on 28 Nov,2023
Thank you for your business and feedback .

8/10 Good

Erica

Stayed 1 night in Nov 2023
Response from Abhi on 25 Nov,2023
Thank you for giving us 4 out of 5 ratings we appreciate your business and feedback

6/10 Okay

Beverly

No notice of deposit charge
The place was very close to where I was doing a run, so it was convenient. It was clean and nice. I was very surprised that I was charged an extra $60 as a deposit. This is supposed to be refunded in a couple days. I was not expecting this as it was not stated in your information on line.
Stayed 1 night in Nov 2023
Response from Abhi on 25 Nov,2023
Sorry for the inconvenience caused during your stay but let me tell you 60 is incidental deposit hold charged to every guest up upon their arrival and hold is released once they check out and room is found undamaged .Thanks for your business and feedback.

6/10 Okay

troy

Travelled with family
Stayed 2 nights in Oct 2023
Response from Abhi on 24 Oct,2023
THANK YOU FOR YOUR FEEDBACK AND BUSINESS

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Abhi on 12 Oct,2023
Thank you for giving us 8 out of 10 ratings we appreciate your feedback and business

4/10 Poor

Mallory, Fort Rucker

Disliked: Cleanliness, property conditions & facilities
Dirty room and bedding, property felt a bit unsafe with people loitering
Stayed 2 nights in Sep 2023
Response from Abhi on 12 Oct,2023
We will like to apologize to you for failing to meet your expectation during your stay. We appreciate your feedback and business .

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly.
Stayed 1 night in Sep 2023
Response from Abhi on 12 Oct,2023
Thank you for giving us 5 out of 5 ratings and we appreciate your feedback and business .

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Nice, clean rooms. Cozy beds and great staff.
Stayed 1 night in Sep 2023
Response from Abhi on 12 Oct,2023
Thank you for giving us 5 out of 5 ratings and we appreciate your feedback and business .

2/10 Terrible

Zach

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Given a pet room when there are signs posted everywhere saying no pets allow. Large Stains on the floor and water damage on the ceiling, parts starting to fall and possible mold.
Stayed 1 night in Sep 2023
Response from Abhi on 12 Oct,2023
We will like to apologize to you for failing to meet your expectation during your stay. We do not allow pets but have to make exception for service animals which might be the reason for the trouble caused during your stay .We appreciate your feedback and business .

10/10 Excellent

EddieI o

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great affordable place! Right off the highway and beautiful clean rooms.
Stayed 1 night in Sep 2023
Response from Abhi on 12 Oct,2023
Thank you for giving us 5 out of 5 ratings and we appreciate your feedback and business .

10/10 Excellent

John

Stayed 1 night in May 2023
Response from Abhi on 28 Nov,2023
Thank you for giving us 10 out of 10 ratings we appreciate your business and feedback .

10/10 Excellent

Darrell E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Abhi on 5 Sept,2023
Thank you for giving us 10 out of 10 ratings we really appreciate your business and feedback.

10/10 Excellent

Lawrence E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Abhi on 5 Sept,2023
Thank you for giving us 10 out of 10 ratings we really appreciate your business and feedback.

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Abhi on 5 Sept,2023
Thank you for giving us 5 out of 5 ratings we really appreciate your business and feedback.

6/10 Okay

Kristen

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Musty
Entire hotel smelled very musty. Our room smelled bad so we went and got febreeze and a fan to cover the smells. Room also had water damage on walls and gouges/damaged walls.
Stayed 1 night in Jul 2023
Response from Abhi on 4 Aug,2023
We will like to apologize for the inconvenience caused during your stay .Thanks for your business and feedback .

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Abhi on 31 Jul,2023
Thank you for giving us 10 out of 10 ratings we appreciate your feedback and business .

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with my room rental for my sons wedding. As someone who doesn’t travel frequently, I was pleased with how friendly the staff were, as well as how attentive they were in regards to lodging accommodations as a whole ( earlier check in and later checkout, etc.). If I were in Columbia, City again, I would stay here. Additionally, it is very close to many eateries, gas stations, and grocery stores.
Stayed 2 nights in Jul 2023
Response from Abhi on 31 Jul,2023
Thank you for your kind words and giving us 5 out of 5 ratings we really appreciate your business and feedback .

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk was not very friendly. When we entered our room, it reeked of smoke. He did assign us a new room that did not smell as much of smoke but was quite musty. The TV did not work. There were only two small pillows on each queen bed. There were dirty washcloths in the shower from the guests before us. Breakfast wasn’t much. Only hot foods were waffles and small packaged breakfast sandwiches that needed warmed in the microwave. The only positives from our stay was that it was affordable and the water pressure was good. I would not recommend this hotel.
Stayed 1 night in Jul 2023
Response from Abhi on 25 Jul,2023
We apologize for the inconvenience caused during your stay. We appreciate your business and feedback .

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for 2 nights.
Our second time staying here. Very clean and breakfast area spotless. Was a slight problem with our room and they moved us right away with no issues. Would stay here again!
Stayed 2 nights in Jul 2023
Response from Abhi on 25 Jul,2023
Thank you for your kind word and we appreciate you giving us 8 out of 10 ratings. We really appreciate your business and feedback .

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
First let me start by saying I understand mistakes happen but this was unacceptable. He charged my card no problem then says he needs a deposit so I give a different card and he tried to charge my card $211 not once but twice. The first room we was in we got locked out the battery for the door stopped working then the bathroom light went out. They moved us the next morning to a room that smelled like wet dog and we all got ate up by fleas. All night
Stayed 2 nights in Jul 2023
Response from Abhi on 25 Jul,2023
We apologize for the inconvenience caused during your stay. We appreciate your business and feedback .

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else
The hotel was very outdated. It was a room with 2 queen beds. One bed had a huge hole in the mattress so my husband slept in a whole the entire night. Shower rail in bathroom came out. The plug in the bathroom wasn't working so we had to take the hair dryer off of the wall and plug it in somewhere else. The closet door wasn't on the track and couldn't get it back on. The shower water backed up every time you showered.
Stayed 4 nights in Jun 2023
Response from Abhi on 8 Jul,2023
We apologize for the inconvenience caused during your stay and thank you for your business and feedback .

10/10 Excellent

Ashley

Stayed 1 night in Jun 2023
Response from Abhi on 25 Jul,2023
Thank you for giving us 5 out of 5 ratings. We really appreciate your business and feedback .

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stained bedding and stained bathroom towels and wash clothes. Two sitting areas on second floor had couches and chairs that were worn down and stained. Weird smell in the lobby area like cleaning solution and incense.
Stayed 2 nights in Jun 2023
Response from Abhi on 13 Jun,2023
On behalf of my team I will like to apologize to you for the inconvenience caused during your stay and also thank you for bringing the issue to our attention. Out here in super 8 we will work hard going to improve on the concern and make sure future guest doesn't have to face any issues .Thanks for your business and feedback.

4/10 Poor

Cheryl

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money. Go elsewhere
Not worth the money. Old dirty and poor service. Breakfast was almost nonexistent staff disappeared when we needed items restocked in the Breakfast area. Questionable area. Dont know how this hotel was as highly rated
Stayed 1 night in Jun 2023
Response from Abhi on 13 Jun,2023
On behalf of my team I will like to apologize to you for the inconvenience caused during your stay and also thank you for bringing the issue to our attention. Out here in super 8 we will work hard going to improve on the concern and make sure future guest doesn't have to face any issues .Thanks for your business and feedback.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Abhi on 4 Jun,2023
Thank you for giving us 10 out of 10 ratings, we really appreciate your business and feedback .

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, room comfort
Inspect your room at check-in.
Not a great stay. We came in late at night due to an event. The bathroom was dirty and the beds were hard as rock. I tried to cancel our second night but they would'nt give any concession. It was bad enough that I checked out anyway and payed for a second hotel so we could sleep well.
Stayed 2 nights in May 2023
Response from Abhi on 4 Jun,2023
We like to apologize for the inconvenience caused during your stay. Sorry but for prepaid reservation we cant do anything regarding second day stay but we can appreciate if you have any trouble with rooms just let our front desk employee know they will be more than happy to assist you in their best possible manner as they can .We appreciate your business and feedback

4/10 Poor

Gabriele

Stayed 1 night in May 2023
Response from Abhi on 4 Jun,2023
I will like to apologize for any inconvenience caused during your stay due to which ii see you gave us 2 out of 5 ratings. We appreciate your business and feedback .

4/10 Poor

Blayne

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Abhi on 18 May,2023
We apologize for the inconvenience caused during your stay

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Front Desk night person is horrible
We stayed here with our son and his teammates. We were in town for an AAU basketball tournament. Upon entering the building the man at the front desk was giving our kids (black boys) weird looks. It was a mess checking in. When we booked the rooms we didn't put the correct number of people so he said that would be an extra charge and I was like okay I'm fine with that. I said you can just charge my credit card for the extra person and the deposit and he said okay. After 5 minutes of typing he then proceeds to tell me that my room was not paid for. I am already pissed because of the looks that he continues to give my boys and now you are telling me that I didn't pay for a room that I have the receipt for in my phone. I was starting to feel like he didn't want us to say there. After all the back and forth he then charges my other card for the extra person and the deposit. All that for nothing. The rooms were okay. The walls need to be repainted, the carpet either need to be cleaned or replaced due to the smell. The beds were clean. The lady at the desk when we were checking out was nice. Its okay for 1 or two nights tops.
Stayed 1 night in May 2023
Response from Abhi on 18 May,2023
We apologize for the inconvenience caused during your stay and as far as counting of person upon checking in a guest is a basic procedure he was following as most of prepaid reservation often has that mistake done of putting down less number of guest , so we do apologize for the inconvenience caused upon check in and assure you we will work on your remarks and try to make sure this things can be handled in better way going forward so no one feel offended.Please accept my sincerest apologies on behalf of my entire team and thank you for your business and feedback .

6/10 Okay

Darlita

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from Abhi on 18 May,2023
We apologize for the inconvenience caused during your stay .

10/10 Excellent

Edna

Stayed 1 night in Apr 2023
Response from Abhi on 29 Apr,2023
Thank you for giving us 5 out of 5 star ratings we really appreciate your feedback and business.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
sonso
Bed was.uncomfortable. Sheets had balls either old or cheap. Broken light fictures and tired room.
Stayed 2 nights in Mar 2023
Response from Abhi on 29 Apr,2023
We do apologize for the inconvenience caused during your stay and will like to assure you that out here at super8 by wyndham we will try to improve on things pointed out by you .We appreciate your business and feedback .

10/10 Excellent

David

Liked: Amenities
Very clean and nice staff
Stayed 3 nights in Mar 2023
Response from Abhi on 21 Mar,2023
Thank you for giving us 5 out of 5 ratings and your kind words we really appreciate your business and feedback .

8/10 Good

MARY

Liked: Staff & service, room comfort
Will stay again!
I would recommend this hotel. While it could use an update (fresh paint, new flooring, new comforters), it was a clean hotel. Breakfast was good. I customer service was great. The staff helped me out with some items I needed. I also forgot my heating pad and when I called and asked if they could send it to me, they did. I they didn't charge me for it. I really appreciated that!!!
Stayed 3 nights in Feb 2023
Response from Abhi on 21 Mar,2023
Thank you for your suggestion and feedback we will definitely try to work on them . Once again thank you for giving us 8 out of 10 ratings.