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Reviews of Best Western Plus Fort Worth Forest Hill Inn & Suites

2.5 out of 5
Best Western Plus Fort Worth Forest Hill Inn & Suites
3230 Forest Hill Cir, Forest Hill, Fort Worth, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 211 out of 531 reviews" "
Rating 8 - Good. 187 out of 531 reviews" "
Rating 6 - Okay. 71 out of 531 reviews" "
Rating 4 - Poor. 30 out of 531 reviews" "
Rating 2 - Terrible. 32 out of 531 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with pets, Travelled with partner
Liked: Amenities
Great location and excellent service. Clean hotel and room. Acceptance of our doggie at a reasonable price. Thank you.
Stayed 4 nights in Mar 2024

4/10 Poor

Lee

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Mattress was very uncomfortable. AC struggled to cool the room. Key stopped working after the first night. Very low water pressure. TV had very limited variety of programming. Friendliness of staff was hit-or-miss. I understand where in the market this hotel fits. Despite being the pricier hotel in the area, many of its direct competitors provide vastly superior service in these areas. Best Westerns are apparently independently owned and operated. However, I will not be staying with a Best Western again with more consistent options available.
Stayed 3 nights in Mar 2024
Response from Best Western Plus Fort Worth Forest Hill Inn & Sui on 16 Mar,2024
Dear Lee,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Satomi

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Best Western Plus Fort Worth Forest Hill Inn & Sui on 16 Mar,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Leif

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Best Western Plus Fort Worth Forest Hill Inn & Sui on 16 Mar,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Shannon

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities
The staff was rude all but house keeping, Food was gross made my family ill, I won't be staying here again and will not tell friends and family to stay here!!!
Stayed 4 nights in Jan 2024
Response from Best Western Plus Fort Worth Forest Hill Inn & Sui on 16 Mar,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Briar

Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine at the Best Western down the road, however.
Stayed 2 nights in Dec 2023
Response from Andresh on 2 Jan,2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

2/10 Terrible

Luis A

Travelled with family
Disliked: Staff & service
Will not stay again
Deposit is too high Customer service was rude and elevator wasnt working correctly
Stayed 1 night in Dec 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Monica

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Just okay
There was either someone smoking weed next to us or previously in our room as the smell was very strong in the bathroom. We kept the door closed to the restroom so the odor in the room would not be bad and the vent in the bathroom did not work.
Stayed 1 night in Nov 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room not ready
Check-in was 3:00pm, we got there at 5:45pm and our room was not ready. We were told there was a new cleaning lady and they were running behind. We finally got our room at 6:30pm. We were offered late check out (12:00pm instead of 11:00am), but that did not work for us since we had somewhere to be early in the morning.
Stayed 1 night in Nov 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Jeffrey

Stayed 1 night in Oct 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Kadee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Juvelio

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean
Stayed 1 night in Sep 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Anna, WHITNEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was high but staff was friendly
Stayed 5 nights in Sep 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Andresh on 19 Aug,2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from Mike on 4 Aug,2023
Dear Kim,Thank you for your outstanding rating! We are thrilled to know you had a great experience with us. Your feedback motivates us to strive for the best service. We look forward to welcoming you back soon.

10/10 Excellent

Kaylan

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Jun 2023
Response from A on 19 Aug,2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

2/10 Terrible

Keenen

Stayed 2 nights in Jun 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

T

Stayed 1 night in Jun 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

Cynthia

Travelled with group
The front desk staff person attitude was rude, not sure if she was having a bad day.
Stayed 1 night in May 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility, friendly staff, great amenities. Breakfast was great. Plenty of parking.
Stayed 1 night in May 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

christopher

Stayed 3 nights in Mar 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

4/10 Poor

Ashley

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not recommended for handicap accessible!
Bar isn’t open because of “COVID”. This is the first Best Western Plus that did not have a convenient store to grab and go. The breakfast was…undesirable! Food was dry and stale. Waffles were good! The room had NO VENTILATION! Not even in bathroom! Handicap accessible room was NOT user friendly! If my friend who is wheel chair bound was alone, she could not get into the bed, turn the switch to lights on and off by the bed, nor get into the closet where it is placed. She also could NOT change the ac temp! Couldn’t use bathroom mirror because of placement, and was not able to get to the sink without help. They need to see ADA compliancy measurements. Staff was nice, especially the gentleman who checked us in!!!
Stayed 2 nights in Mar 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2023
Response from Andresh on 23 Dec,2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

John

Travelled with family
Disliked: Cleanliness
Room was dirty
Stayed 1 night in Jan 2023

10/10 Excellent

Eleuterio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that there where a lot of kids running around in the hallway at night
Stayed 1 night in Jan 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Kindness
The staff was very friendly on my arrival.
Stayed 1 night in Jan 2023

10/10 Excellent

ANNE MARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

rockell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Dec 2022

10/10 Excellent

Ronald, Woodstock

Stayed 1 night in Dec 2022

4/10 Poor

Edwin

Disliked: Amenities, property conditions & facilities

2/10 Terrible

Susana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A lot noise, party in next room still 3:30 front desk didn't do nothing 😑
Stayed 1 night in Oct 2022

4/10 Poor

Mary

Stayed 1 night in Sep 2022

10/10 Excellent

Frank

Stayed 1 night in Sep 2022

8/10 Good

Katherin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was Great for us but the toilet was a problem. Overall the stay was perfect!!!!
Stayed 7 nights in Sep 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay at Best Western
Stayed 2 nights in Jun 2022

4/10 Poor

Kyle

Disliked: Cleanliness, property conditions & facilities
Lipstick on a pig
Room was dirty. Curtains had stains. Vents were rusty. Shower head sprayed everywhere.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Just ok
The staff is great, very professional and helpful. The property was just ok, our room wasn’t the cleanest - small couch had rips in it, coffee table was all scratched up, shower had stains on the walls. Also, the elevator is super slow.
Stayed 1 night in May 2022

10/10 Excellent

Jessie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and not far from where we needed to be. Liked that there were plenty of food choices around.
Stayed 1 night in May 2022

10/10 Excellent

Rena

Travelled with family
Cleaned property
Stayed 1 night in Apr 2022

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service
The staff was really nice! A to staff! Breakfast was okay. You get waffles, eggs, sausage, cereal, yogurt, etc. The pool was closed. Its a decent hotel for the price. We switched rooms to see if the bed would be better in a different room but it wasn't. Unfortunately, we left early and booked another hotel after 5 days. The bed was horrible. My back was killing me.
Stayed 8 nights in Apr 2022