Lobby

Reviews of DoubleTree by Hilton Fort Worth South

3.5 out of 5
DoubleTree by Hilton Fort Worth South
100 Altamesa Blvd East, Fort Worth, TX

Reviews

7.8

Good

Rating 10 - Excellent. 93 out of 207 reviews" "
Rating 8 - Good. 46 out of 207 reviews" "
Rating 6 - Okay. 31 out of 207 reviews" "
Rating 4 - Poor. 20 out of 207 reviews" "
Rating 2 - Terrible. 17 out of 207 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Meghan Irene

Travelled with family
Liked: Cleanliness, staff & service
Housekeeping wasn't great, overall hotel was ok, nothing special.
Stayed 4 nights in Apr 2024

4/10 Poor

Jose

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom had cracks in the ceiling and overall the room did not look very well taken care of
Stayed 2 nights in Apr 2024

6/10 Okay

Rayna

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
The rooms are extremely humid. Toilet was clogged, one of the beds, bed sheets had what looked liked mold on them. There was NO noise control in the hallways. The smell of marijuana filled during multiple hours of the day, kids playing and yelling in the halls at late hours of the night. People loitering in front of the entrances and parking lot of hotel. Very uncomfortable stay
Stayed 1 night in Apr 2024

2/10 Terrible

chris

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not be fooled, this facility is horrible. Go elsewhere... Please do not be fooled, from the staff to the rooms, all around horrible. Things aren't as they are stated
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Ayla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at DoubleTree by Hilton Fort Worth South was exceptional, largely due to their attentive and friendly staff. From the moment we arrived, we were warmly welcomed and made to feel right at home. The team went above and beyond to ensure our comfort and satisfaction throughout our stay. Their genuine hospitality truly made our experience memorable. We can't wait to return!
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good pool and hot tub beds were comfortable
Stayed 1 night in Mar 2024
Response from General Manager on 29 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

8/10 Good

Karhondala M, N Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
peaceful and relaxing
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! We thank you for your feedback and we look forward to welcoming you back soon.Sincerely,

4/10 Poor

natalie

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Our bathroom had urine around bottom of toilet seat and the bed sheets were old rough and texture was uncomfortable
Stayed 3 nights in Apr 2024
Response from Mr. Lyons on 24 Apr,2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We genuinely appreciate your input as it helps us continually improve our services.We are sincerely sorry to hear about the issues you encountered during your time with us. Please know that providing a comfortable and enjoyable experience for all our guests is our top priority, and we regret that we fell short of meeting your expectations.Your concerns have been thoroughly reviewed by our team, and we have taken immediate steps to address the issues you raised. We have implemented measures to ensure that similar incidents do not occur in the future.It is our sincere hope that despite the challenges you faced, you were still able to find some enjoyment during your stay. However, we understand that this may not have been the case, and for that, we extend our deepest apologies.In an effort to make things right, we would like to offer you [specific compensation or gesture, such as a complimentary stay, a discount on your next visit, or additional amenities during your next stay]. Please let us know how we can further assist you, as your satisfaction is of the utmost importance to us.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and clean, nice beds and good shower pressure
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

8/10 Good

Cristina

Disliked: Property conditions & facilities
Not as clean as I expected. Old facility. Will jot stay there again.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

4/10 Poor

Nohemi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Called to get towels we were 4 people and only 2 towels, never answered. Had to call numerous times then was told if & when they got a chance. Had to go get them. Elevators to go up to the room are too far seems like a maze. Homeless outside property. Paid $10 for parking I asked was it for security and they said yes, never saw one. Beds are firm, There was a piece of the ceiling hanging right on top of the shower. I stay at Hiltons this one is by far the worse one. Don't stay here.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr,2024
Dear Valued Guest,Thank you providing your feedback in regards to your recent stay with us. I sincerely apologize for any inconvenience described and I will ensure these issues are addressed with the team. Please feel free to contact a member of the management directly should you have any additional details regarding your stay.Sincerely,

6/10 Okay

Lucy

Travelled with family
Liked: Amenities, property conditions & facilities
The lobby and rooms are up to date and clean. Check in process, quick and easy. Nice touch with the free cookies. Once we got to room, we were missing 2 towels and hair dryer was broken, But when I asked for towels, they said they ran out. That’s why a fewer stars.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your feedback and I look forward to welcoming you back to our hotel.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth Hotel & Conference Center! I appreciate your recent positive review and I look forward to welcoming you back to our hotel.Sincerely,

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didnt like how my Playstation wassnt connecting to the wifi besides that everything was good and comfy
Stayed 1 night in Apr 2024
Response from Christina Schwiebert on 14 Apr,2024
Thank you for sharing your feedback with us. We're glad to hear that you found your stay comfortable overall. We apologize for any inconvenience you experienced with the PlayStation not connecting to the WiFi. We understand how important it is to have reliable internet access, especially when traveling. We will look into this issue to ensure that it is resolved promptly for the convenience of our future guests. If you ever encounter any issues during your stay, please don't hesitate to reach out to our staff, as we're always here to help make your stay as enjoyable as possible. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

jordan

Stayed 1 night in Apr 2024
Response from Christina Schwiebert on 14 Apr,2024
We're absolutely delighted to hear that you had such a fantastic experience during your stay! Thank you for taking the time to share your feedback and for awarding us a perfect score. It's our goal to provide each guest with exceptional service and comfort, and we're thrilled that we were able to exceed your expectations. We can't wait to have the opportunity to welcome you back for another wonderful stay in the future!

2/10 Terrible

Millenie

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged my card twice for something we didn’t even pay for. If we needed towels or room clean we Had to ask for housekeeping downstairs. The most frustrating part was getting my card charged twice with no compensation!!!!! Facility had weed smell as well
Response from Christina Schwiebert on 10 Apr,2024
Thank you for bringing your concerns regarding the charges on your folio to our attention. We have conducted a thorough review of your account, and we appreciate your patience in this matter. We have sent the full breakdown of charges to your email and we hope this clarifies all charges for you.

4/10 Poor

Esther

Liked: Property conditions & facilities
Disliked: Staff & service
Property very clean but housekeeping was not good. Had to ask for at the front desk-coffee cups, cream,Kleenex, working hair dryer, towels, and room was not cleaned one day. Very nice hotel but situated away from everything. Had to pay for parking, a new change.
Stayed 5 nights in Apr 2024
Response from Mr. Lyons on 11 Apr,2024
"Thank you for choosing to stay with us! We're thrilled to hear you enjoyed your time here. If you have any suggestions for how we can make your next visit even better, we'd love to hear them. We hope to welcome you back soon!"

10/10 Excellent

Zyriah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. Most definitely will be back.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 Okay

Syler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center! I appreciate your business and I look forward to your return.Sincerely,

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel lobby and reception area is very nice however when you go to your room, you have to pass several dark and outdated hallways just to go to the elevator. The hallway to our room smelled like cigarettes and vape. We requested for our room to be non smoking so I don’t know why the hallway smells like that. The safeway lock on the side of our door was so loose and was barely hanging on the wall. The beds and pillow were not comfortable and the air-condition keeps on turning off and not maintaining the temp we preferred. Overall the room was clean and looks good, the housekeeping staff if very friendly when I asked for towels. Front desk was helpful and the cookies were good too.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr,2024
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your compliments regarding our lobby and reception area, as well as your kind words about our friendly housekeeping staff and helpful front desk team.However, we sincerely apologize for the issues you encountered during your stay. It is disheartening to learn about the condition of the hallways, the odor you experienced, and the inconvenience caused by the loose lock on your door. Please know that we take these matters seriously and are working diligently to address them to enhance the overall guest experience.Additionally, we regret that the comfort of your beds and pillows did not meet your expectations. Rest assured, we will investigate this matter further to ensure improvements are made. Furthermore, we apologize for the inconvenience caused by the air-conditioning unit not maintaining your preferred temperature. Our maintenance team will promptly address this issue to prevent any future occurrences.We are pleased to hear that you found your room to be clean and aesthetically pleasing. Your feedback regarding the cookies is also appreciated. We strive to provide a pleasant and comfortable stay for all our guests, and your comments will help us in our continuous efforts to improve.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your positive review and I look forward to seeing you again here in Fort Worth, TX!Sincerely,

10/10 Excellent

Ansel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very good stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 Excellent

Arely

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
They didn’t sweep our bathroom. There was hair all over it. But other then that felt really good about the hotel and felt safe!
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 Excellent

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was best staff ive dealt with in a long time nice clean rooms
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 7 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your business and I look forward to welcoming you back!Sincerely,

10/10 Excellent

Celso

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient clan and safe
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 Apr,2024
Dear valued guest,Thank you for your positive review! We appreciate your business and we look forward to your next visit here in Fort Worth, TX!Sincerely,

2/10 Terrible

Jessica

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
I called the hotel prior to leaving Georgia to ensure that I can check in at 4:30am. I was told to book another reservation to ensure. That’s what I did and was marked as a no show an lost $117 then was told there was a $75 early check in fee. Staff didn’t communicate anything. And basically was told it was nothing they could do. I even gave them the name of the person that told to do this and their excuse was oh she only works weekends. Such a rip off
Stayed 2 nights in Mar 2024
Response from Christina Schwiebert on 3 Apr,2024
Dear [Recipient],I sincerely apologize for the inconvenience and miscommunication you experienced during your recent stay. It's truly regrettable that your expectations were not met, and I understand how frustrating it must have been to encounter these issues upon arrival.Upon reviewing your concerns, I have I have sent a separate email reflecting what we did to make it right. Your feedback regarding the lack of communication and the discrepancy in the check-in process has been duly noted, and we will take necessary steps to address and rectify these shortcomings internally.Please know that we value your patronage, and it is never our intention to cause dissatisfaction or inconvenience to our guests. Your satisfaction is of utmost importance to us, and we appreciate you bringing these matters to our attention.If there's anything else we can assist you with or if you have further concerns, please do not hesitate to reach out to us directly. We are committed to ensuring that your future experiences with us exceed your expectations.Once again, please accept our sincerest apologies for the inconvenience you encountered.Warm regards,

6/10 Okay

Rufus Randall

Wasn’t what i expected!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! I appreciate your business and look forward to welcoming you back soon!Sincerely,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast buffet. Tiffany the cook was very accommodating. She fixed us breakfast to go after the buffet was closed. We didn't realize that it closed at 10 am. The only negative was the noise from the tractor trailers on Altamesa Street. You should reserve a room on the back side of the hotel, not one facing the street. The king bed room was very clean and nice. We would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Mr. Lyons on 30 Mar,2024
Thank you value customer; we thank you for your stay here with us. Its our pleasure to assist you. we thank you for expressing your experience with us. Looking for forward to assisting you again.

4/10 Poor

jessie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Mr. Lyons on 30 Mar,2024
Thank you valued customer, we appreciate your stay and expressing your concerns with us, we do hope to see you again. It's our pleasure to assist you.

10/10 Excellent

Sidney

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Charged to park in an secured lot. No valet, no garage. A regular public looking lot like at a Walgreens or strip club. What a joke. Front desk personnel should have told me up front about that. What if I had taken a taxi? Or been dropped off by a friend? Absurdly cheap and low class. A stupid reason to run off good customers.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar,2024
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced regarding our parking arrangements. We understand your frustration and appreciate you bringing this matter to our attention.Our aim is to provide exceptional service to all our guests, and we regret that we fell short of your expectations in this instance. We will address your concerns with our front desk personnel to ensure that all guests are informed about parking options upon arrival.We truly value your patronage and hope that you will give us another opportunity to exceed your expectations on your next visit.Sincerely,

2/10 Terrible

Hamilton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This properly does not have security, our stuff was stolen out of our car. I would not recommend this place to anyone. If you care about your safety don't stay here!
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar,2024
Dear Valued Guest,Thank you for sharing your experience with us, although we are truly disheartened to learn about the unfortunate incident you encountered during your stay. Ensuring the safety and security of our guests is of paramount importance to us, and we deeply regret that we fell short in providing you with the peace of mind you rightfully expected.We take allegations of theft very seriously and have immediately launched a thorough investigation into the matter. Rest assured, we are implementing additional security measures to prevent such incidents from occurring in the future.While we understand your disappointment and frustration, we sincerely apologize for any inconvenience caused. We value your feedback as it helps us identify areas for improvement and strive to offer a safe and enjoyable experience for all our guests.Please know that your concerns have been brought to the attention of our management team, and we are committed to addressing them promptly. We would appreciate the opportunity to discuss your experience further and regain your trust. Should you wish to provide more details or discuss this matter in person, please do not hesitate to contact us directly.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Sincerely,

6/10 Okay

Janice

Disliked: Amenities
I did not like being charged for parking. Very few employees understand English. It is an average place nothing to brag about.
Stayed 4 nights in Mar 2024
Response from General Manager on 28 Mar,2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations.Regarding the parking charges, we apologize for any inconvenience this may have caused. We understand that additional fees can be frustrating, and we appreciate your feedback on this matter. We will review our parking policy to see if there are any adjustments that can be made to improve our guests' experience.Regarding the language barrier you encountered with our staff, we apologize for any difficulties you experienced. We strive to provide a welcoming and comfortable environment for all our guests, and effective communication is essential to achieving this goal. We will address this issue with our team to ensure that language proficiency is improved and that all guests receive the assistance they need.We appreciate your honest assessment of our hotel as an average place. We are constantly working to improve our facilities and services, and your feedback helps us identify areas where we can make enhancements.Thank you again for sharing your thoughts with us. We value your input, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,

10/10 Excellent

Kristy

Business traveller
Liked: Staff & service, property conditions & facilities
I would start here again. Price was a good deal
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar,2024
Dear Valued Guest,Thank you so much for you positive review! I appreciate your feedback and I look forward to welcoming you back to the DoubleTree by Hilton Fort Worth South Hotel & Conference Center.Sincerely,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar,2024
Dear Valued Guest,Thank you so much for you positive review! I appreciate your feedback and I look forward to welcoming you back to the DoubleTree by Hilton Fort Worth South Hotel & Conference Center.Sincerely,

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been nice to have no charge for parking!!!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar,2024
Dear Valued Guest,Thank you for choosing to stay with us! I appreciate your feedback and I look forward to welcoming you back.Sincerely,

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel! We appreciate your business and look forward to your return visit to the area.Sincerely,

8/10 Good

Veronica

Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. I appreciate your feedback and I look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 Okay

David

It is a bit removed and just an okay experience.
Stayed 2 nights in Oct 2023
Response from Mr. Lyons on 21 Mar,2024
Thank you so much for your stay experience. We appreciate your business. We hope to see you again soon. I will express your experience with the team

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were excellent.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar,2024
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! I enjoyed my stay. The staff was amazing and super friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 20 Mar,2024
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 20 Mar,2024
Dear Valued Guest,Thank you for your recent review and we look forward to your return visit to Fort Worth, TX!Sincerely,

6/10 Okay

Nolan

The room was nice and clean just the road was very noisy all night hard to get any sleep.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South! I appreciate your feedback and I look forward to your return!

4/10 Poor

Stephen, Carlsbad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now second Hilton brands hotel we have stayed in with lackluster results. Property apparently was a Holiday Inn, and was purchased and renovated. While it did feel updated, it felt like it was a rushed job, and not really finished correctly. Exposed wiring on the a/c unit, poor paint work, and just not clean in general. Stayed two nights and the room was never touched by staff. Area of town is not good. Mostly industrial, but it’s a somewhat rough area of Fort Worth. Pretty good drive to get to anything around I-30. Would not stay here again.
Stayed 2 nights in Mar 2024
Response from Christina Schwiebert on 16 Mar,2024
Dear Stephen,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience at our property did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay.We sincerely apologize for the issues you encountered with the condition of your room. This falls well below the standards we strive to maintain, and we appreciate you bringing it to our attention. Rest assured, we will address these concerns with our maintenance and housekeeping teams to ensure that similar issues do not occur in the future.Regarding the location of our property, we understand that the surrounding area may not have met your preferences. We always aim to provide accurate information about our location to help guests make informed decisions about their stay, and we regret any disappointment caused by the area's industrial nature.Your feedback is invaluable to us as we continuously strive to improve the experience we offer to our guests. We hope that you will consider giving us another chance to exceed your expectations in the future. If you do decide to give us another opportunity, please don't hesitate to reach out to our team directly so that we can ensure your next stay is nothing short of exceptional.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and restore your faith in our hotel.Warm regards,Chriistina Schwiebert

6/10 Okay

Amber

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christina Schwiebert on 16 Mar,2024
Amber,Dear [Guest's Name],Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your perspective on your recent stay with us.While we're pleased to hear that your overall experience was satisfactory, we also acknowledge that there were aspects of your stay that fell short of your expectations, resulting in a 3 out of 5 rating. Your feedback is essential to us as we continually strive to improve our services and enhance the guest experience.We apologize for any shortcomings you may have encountered during your stay. Please know that we take your comments seriously and will use them as an opportunity to identify areas for improvement and make necessary adjustments.We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you decide to stay with us again, please don't hesitate to reach out to our team directly so that we can ensure a more positive and memorable experience for you.Thank you once again for sharing your feedback, and we look forward to the possibility of welcoming you back for an improved stay.Warm regards,

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, doors should be shaved so that they can be shut properly.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar,2024
Dear valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you loved your stay at our hotel.Your suggestion regarding the doors is greatly appreciated. We will definitely take this into consideration as we strive to continuously improve our facilities and ensure a more comfortable experience for our guests.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved that it was right off the expressway and we could get on and off quickly.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 9 Mar,2024
We thank you so much for your stay with us. We are glad that you enjoyed your stay with us. We hope to see you again.

4/10 Poor

Brittni

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar,2024
Dear Valued Guest,Thank you for your for your recent feedback. We appreciate your business and look forward to your return visit to Fort Worth, TX!Sincerely,

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were prompt, very professional and polite during check in. The gentleman who checked me in got me a nice quiet room.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business and look forward to your return visit!Sincerely,

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 8 Mar,2024
Dear Valued Guest,Thank you for choosing the DoubleTree by Hilton Fort Worth South Hotel & Conference Center. We appreciate your business and look forward to your return visit!Sincerely,