Hotels near Francisco Grande

"Doesn’t come with anything unless you ask & then that’s limited. No toaster, hairdryer, coffee pot, etc…. Would only give us 4 towels (we had 4 adults & baby) & not enough chairs in the common areas to sit & then we were told we couldn’t move lobby chairs into kitchen table area even though it’s 10 feet away & we would put them back. "

"Very clean rooms! Loved the breakfast and evening food. I also loved that they have a restaurant that’s open until midnight. I had medical scans one day, came to room after being at MD Anderson all day, fell asleep, had no energy to go out for dinner, I remembered they had the restaurant! What I ordered was delicious and fresh and the lady at bar was amazing! Will definitely book here again, when scan time comes around 💜"

"Pool was not open but rooms were clean staff was great and breakfast was good "

"The rental was not even ready for a new tenant to stay in it.. we paid for an early check in and upon arrival we couldn't get the early check in and we're on the phone with "customer service" for over an hour who was communicating with the property manager I believe in regards to not being able to check in or get into the rental.. about another hour later the cleaning people showed up and stated they needed time to clean it .. after sitting outside the rental in 105⁰ weather with all our bags for two hours we told the cleaning people we would just do the cleaning as we hot and tired and just wanted to get in and relax. The cleaners also kept complaining about it being their day off and how they have been working every single day with no days off.. the one woman had the smell of alcohol on her breath and was all over the place, kept forgetting what she was doing or supposed to go get. They hardly had any cleaning supplies, no toiletries. Looking at the rentals condition I could tell it hadn't been deep cleaned for a while.. both shower curtains were filthy and coated in soap scum and a yellow residue which I believe was urine. So bad to the point I took them both down and ran them thru the washer. Both tubs/showers were coated in soap scum as well.. they looked as if they had been half ass cleaned whenever that was. The master bath bath was draining slow and my husband pulled globs of hair from drain. The couch and rug were filthy and full of dirt and stains, smelled awful."

"I’ve stayed here multiple times now and it’s a great spot to stop and rest. It’s close to many food and other great shopping spots. The staff is amazing and everything goes well every time. "

"The property is dark and very dirty. It appears to be a hotel where most of the people are living there. They have chairs outside the doors with cigarette butts. It's dirty trashy and I would never stay there again. The staff was very nice and helpful and the room was clean, the bed was comfortable and the air conditioner was nice. The TV didn't have very many channels unless you used her own accounts to open apps. There was no coffee machine or coffee. The towels were clean but they had old stains on them. There was a refrigerator in the room but someone had left food in it and it hadn't been cleaned out. This property was not up to the standards of what I believe hotel.com expects"

"The room was filthy and very poor condition. It’s very old, not kid friendly. Several people out side on balconies smoking pot. Would not want my kids there. Very run down, no counter in bathroom, just a small sink that was broken. "

"The room is spaceful, and clean. The staff was friendly. I checked in late. She was on the phone with the other guest regarding the room rate charging issue. She was the only receptionist and I have to wait for 5-8 minutes. She apologized for the wait. I would recommend adding one more reception to help. I love their continental breakfast."

"The room very very clean and the staff were very nice and helpful. The pool was not in shape and was not accessible ! Our overall stay was very nice thank you! "