"The bathroom and the carpet were so filthy that I had to call room-service to take care of it: yellow spots on the floor around the toilet, toothbrush splashes on the wall, hairs on the walls/my bed/the floor, multiple dark drink spots on the carpeted floor. The HVAC did not work either. I called room-repair again, to request a warmer temp.,the gentleman told me to wait 20 minutes, but after 1 hr it had cooled the room 2 degrees Celsius, instead of heating it.The staff was very friendly otherwise, but could not take care of the filth and heat. I did not receive a different room either. The room was quiet, and the restaurant and food were great, though. "