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I think the parking was free.... :s
The service was superb. We didn't book in advance enough to ger to double beds, so we had a bed and a sofa bed. The biggest kid 14y/o, 6'1" and 180lbs found it a little uncomfortable...but whaddya gonna do?
My 9 y/o left his stuffed toy there, the staff set it aside for us to claim, so thankful.
Thank you so much!
The Aylward Family
Melissa
Stayed 3 nights in Aug 2023
Response from The Mercure Hotel Team on 20 Sept,2023
We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost.It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,The Mercure Hotel Team
Best location, close for shopping Centre, metro and highway , calm and peaceful area.
The staff were great, helpful and friendly.
Miss suleema( the spilling might be wrong)
Was a very good, kind and helpful with us.
Najia
Stayed 6 nights in Jul 2023
Response from The Mercure Hotel Team on 20 Sept,2023
We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost.It is always a pleasure to receive positive feedback. We will share your comments with our team and are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Toilet really needs some deep cleaning, looks like bus station toilet. The plastic curtain for shower also a disaster if you are not small person. Almost 200 euros per night for a room without fridge, coffee machine, etc is just ridiculous. Bed was ok, but most room are 2 single beds together, little space.
I've spent several days on two occasions there and I have to say... excellent staff, great people. For what it is in terms of facilities they for sure make the best out of it. Front Office to House Keeping, Breakfast Crew to the fabulous Restaurant ( waiters and chefs). amazing. Literally no complaints...will go back there next chance I get. Cheers to everyone working there!
Nice place centrally located...
It would have been nice if there was complimentary water provided in the room. one bottle a day would have been good enough
Verified traveller
Stayed 2 nights in Nov 2019
Response from Mercure Eschborn Ost on 11 Nov,2019
Dear Mercure Guest,
thank you very much for your great review.
It is always a pleasure to receive positive feedback.
Please visit us again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children
Dear Mercure Guest,
thank you very much for your 4 star rating.
Please visit us again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
4/10 Poor
woo suk
10 Sept,2019
Disliked: Cleanliness, staff & service
It was horrible
A man who working at reception desk is really really rude.
He was terrible! I would say he did discriminaron.
Room condition was normal but there was some bugs in my room so I suffer hard time to sleep because they bite me. In addition breakfast was really expensive but there was no something special!
I do not stay here again
woo suk
Stayed 1 night in Aug 2019
Response from Mercure Eschborn Ost on 10 Sept,2019
Good morning Mr. Woo Suk,
thank you for taking the time to write to us.
We can not apologize enough for the inconvenience.
Till today, we have no news of bedbugs known.
In such a case, it is really important to give us the room number, so we are able to check the room and if necessary, take further steps.
Furthermore, we are very sorry that you were dissatisfied with one of our receptionists.
We work every day to ensure our guests the best possible stay.
We will work up what has happened in the team and sincerely hope that you will give us another chance to convince you of our service.
We were there for 2 nights and kids really enjoyed it. The only negative was that the swimming pool was looked like it hadn’t been cleaned for sometime.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Mercure Eschborn Ost on 19 Aug,2019
Dear Mercure Guest,
thank you so much for you great review.
It is always a pleasure to receive positive feedback.
Please visit us again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
8/10 Good
Verified traveller
3 Aug,2019
Liked: Cleanliness, staff & service, amenities
The breakfast offered was OK with some good choices. The breakfast staff was unfriendly and not welcoming. The reception staff was exceptional and the hotel has a nice pool area and a very nice bar and bar service staff.
Verified traveller
Stayed 8 nights in Jul 2019
Response from Mercure Eschborn Ost on 6 Aug,2019
Dear Mercure Guest,
thank you for your review. It is a pleasure to receive positive feedback, especially regarding breakfast and the staff working at the bar and reception.
We apologize for the inconvenience you had to suffer during the breakfast. We will share this comment with the responsible team. Please be assured that we take this very seriously.
Thank you and we will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Chi Leung,
thank you very much for your great review. It is always a pleasure to receive positive feedback.
We will be very glad to welcome you again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Mercure Guest,
thank you so much for your review.
It is a pleasure to receive positive feedback.
Kind regards
Mercure Hotel Frankfurt Eschborn Ost
Swimming pool really small ( very disappointing compared to the picture on the website)
They told us the parking was free and then charged 12 euros per day
anna
Stayed 3 nights in Jun 2019
Response from Mercure Eschborn Ost on 2 Jul,2019
Dear Anna,
thank you for taking the time to rate us.
We very much regret that the size of our pool does not meet your expectations.
The parking fees are free, if the guest consumes with us. Of course there was a misunderstanding, for which we apologize.
We look forward to welcoming you again soon and to convince you of our good service.
your
Mercure Hotel Frankfurt Eschborn Ost
In my opinion, the standard of food is poor, definitely room for improvement. The nearest restaurants are a good 15-20 minute walk away.
Verified traveller
Stayed 3 nights in Jun 2019
Response from Mercure Eschborn Ost on 2 Jul,2019
Dear Anonymous,
we are very sorry that you were not satisfied with the quality of our food. Our teams are working on improvements every day.
We take each of our reviews very seriously and discuss them with our employees.
Your Mercure Hotel Frankfurt Eschborn East.
10/10 Excellent
Verified traveller
24 Jun,2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Jun 2019
Response from Mercure Eschborn Ost on 25 Jun,2019
Dear Anonymous,
thank you very much for your feedback. We will be very glad to welcome you again in our Mercure Hotel.
Kind regards Mercure Hotel Frankfurt Eschborn Ost
Normaly hotel was 4 star but rooms are not 4 star standerd. 3 star standerd.
Shaukat ali shah
Stayed 1 night in Mar 2019
Response from Mercure Eschborn Ost on 2 Apr,2019
Dear Shaukat ali shah,
thank you very much for your 8 points review.
Your opinion is very important and will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future.
We will be very glad to welcome you again in our Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Mathieu,
thank you so much for your great review.
It is always a pleasure to receive positive feedback.
We will be very glad to welcome you again in our Mercure Hotel Frankfurt Eschborn Ost.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
(Hotel Management)
6/10 Okay
JV, Duesseldorf, de
Travelled with family and small children
16 Mar,2019
Liked: Cleanliness, staff & service
shower head didn't work properly; sofa bed was very uncomfortable
JV
Stayed 1 night in Mar 2019
Response from Mercure Eschborn Ost on 18 Mar,2019
Dear JV,
thank you very much for sharing your experience with us.
We apologize for the inconvenience you had to suffer during your stay in our Mercure Hotel. Your opinion will help us to continue improving our service range.
Thank you again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
6/10 Okay
Hindrik
28 Feb,2019
Liked: Cleanliness, staff & service
Hindrik
Stayed 1 night in Feb 2019
Response from Mercure Eschborn Ost on 4 Mar,2019
Dear Hindrik,
thank you for your review.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Guest,
thank you very much for your 4 star rating.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Mercure Hotel Frankfurt Eschborn Ost
The staff at the reception was very rude and. She had trainee badge on her chest and way of talking to customer was not proper. The hotel should fire her immediately for better service.
Verified traveller
Stayed 1 night in Jan 2019
Response from Mercure Eschborn Ost on 21 Jan,2019
Dear Guest,
thank you very much for sharing your experience with us. We are very sorry about the inconvenience you had to suffer during your stay. We will share this with the responsible team.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Guest,
thank you very much for your great review.
It is always a pleasure to receive positive feedback.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Functional hotel close to the office, the breakfast was good but there is limited choice for bar food. The restaurant lacked atmosphere and had a functional canteen feel to it.
Paul
Stayed 2 nights in Sep 2018
Response from Mercure Hotel Frankfurt Eschborn Ost on 24 Sept,2018
Dear Paul,
thank you for your 4star rating.
Please visit us again.
Kind regards
I have been to other Mercures, but this one seems to be a bit under average. A bit dirty, terrible food, not great staff....one night and go.
Verified traveller
Stayed 1 night in Sep 2018
Response from Mercure Eschborn Ost on 18 Sept,2018
Dear Guest,
your feedback is very important to us. We apologize for the inconvenience you had to suffer.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
We visited with 2 little children but hotel staff invited us very kindly.
We could drink coffee near the pool and it was very comfortable.
Clearly we can recommend this hotel to our friends.
Tommy
Stayed 2 nights in Aug 2018
Response from Mercure Eschborn Ost on 20 Aug,2018
Dear Tommy,
thank you very much for your great review. It is always a pleasure to receive positive feedback.
Please visit us again!
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Joanna,
thank you for your great review.
Your feedback is very important for us.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Joe,
thank you so much for your great review.
Please visit us again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
6/10 Okay
Verified traveller
30 Jun,2018
Verified traveller
Stayed 2 nights in Jun 2018
Response from Mercure Eschborn Ost on 31 Jul,2018
Dear Nathan,
thank you for your 3 star rating.
We will be very glad to welcome you again.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
4/10 Poor
Ute
22 Jun,2018
Liked: Cleanliness
Disliked: Staff & service
Lower your expectations
The check-in was quick and they were friendly and helpful. Definitely 4-star service. Rooms are small but clean. A little underwhelming. But the restaurant lacked!!! We were not noticed when we went in to the restaurant. We seated ourselves. We got up and got our own menus. Finally our order was taken. They were short staffed but the restaurant wasn't busy and they couldn't handle it. Our waiter didn't come by to check on us if we wanted anything else and in the end we had to flag him down for every little thing. We observed we were not the only ones that were ignored and had to wait endlessly. For the life of me I don't know why this hotel has a four star rating.
Ute
Stayed 1 night in Jun 2018
Response from Mercure Eschborn Ost on 11 Jul,2018
Dear Ute,
thank you very much for sharing your experience with us. We are very sorry about the inconvenience you had to suffer during your stay in our Hotel. We will share your comment with the responsible team.Your opinion will help us to improving our service range.
Thank you again!
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Mostafa,
thank you very much for your 4 star rating.
It is always a pleasure to receive positive feedback.
Kind regards
Your Mercure Jotel Frankfurt Eschborn Ost
Dear Mostafa,
thank you very much for your 4 star rating.
It is always a pleasure to receive positive feedback.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
8/10 Good
Verified traveller
24 May,2018
Liked: Cleanliness, staff & service, room comfort
I liked it
No complaints, I had a good stay.
Verified traveller
Stayed 1 night in May 2018
Response from Mercure Eschborn Ost on 6 Jun,2018
Dear Guest,
thank you very much for your 4 star rating.
It is always a pleasure to receive positive feedback.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
8/10 Good
Verified traveller
24 May,2018
Liked: Cleanliness, staff & service, room comfort
Good hotel
I didnt spend much time at the hotel but i believe ut has a outdoor pool. Generally i enjoyed the stay. A car will be needed in that area.
Verified traveller
Stayed 1 night in May 2018
Response from Mercure Eschborn Ost on 6 Jun,2018
Dear Guest,
thank you very much for your 4 star rating.
It is always a pleasure to receive positive feedback.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
Very dated hotel not usual standard of this brand. Bed uncomfortable with tiny single duvet and one tiny wafer thin pillow on a king bed? Bathroom tiny very bad plastic shower enclosure over the bath, with a towel rail so dangerous you cannot use shower without towel rail catching my back. Taxis in the morning were a shambles even though hotel orderd for me using my room number it was a free for all.
Very disappoint would not stay or recomend
Bryan
Stayed 3 nights in Mar 2018
Response from Mercure Eschborn Ost on 23 Mar,2018
Dear Bryan,
thank you for sharing your experience to us. We are sorry that your experience did not meet your expectations; we apologies for the inconvenience you had to suffer.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost
Just a quick 1-night stay but pleasant and relaxing. Its in a good location with places nearby for shopping, eating...
RAVI
Response from General Manager on 27 Dec,2016
Dear Ravi,
thank you very much for your great review.
We will be very glad to welcome you again in our Mercure Hotel.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost
The hotel room was spotless, the service excellent and the stuff were very friendly. I highly recommend this hotel.
Juan
Response from Mercure Hotel Frankfurt Eschborn Ost on 21 Sept,2016
Dear Juan,
thank you so much for your great review.
It is always a pleasure to receive positive feedback. We will share your comments with the team.
We will be very glad to welcome you again in our Mercure Hotel.
Kind regards
Your Mercure Hotel Frankfurt Eschborn Ost
There are three Mercure Hotels in Eschborn and two in this street - this confused my taxi driver and my colleague who was picking me up. So beware of this.
The hotel is fine if you need to be in Eschborn but the neighbourhood is dead in the evening and a business park in the day.
There seemed to be quite a few tourist groups in the hotel which were a little noisy in the evening.
Breakfast is nothing special but adequate.
Verified traveller
Response from General Manager on 29 Aug,2016
Dear Guest,
thank you very much for your 4 star rating.
We will be very glad to welcome you again in our hotel.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost
1 nite before flying out. The pool was a big draw for my 2 grandchildren.
AND the salmon salad on the dinner menu was exceptional in appearance & delicious, too
Carol
Response from General Manager on 16 Aug,2016
Dear Carol,
thank you so much for your great review.
We will be very glad to welcome you again in our Mercure Hotel.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost
a 20 minute walk from where i was working so quite convenient
Anthony
Response from Mercure Eschborn Ost on 22 Jun,2016
Dear Anthony,
thank you very much for your great review.
We will be very glad to welcome you again !
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost
Nice hotel, nice view, near to the station. staff are friendly
Verified traveller
Response from Mercure Eschborn Ost on 18 Apr,2016
Dear Guest,
thank you very much for your 5 star rating. It is a pleasure to receive positive feedback.
We will be very glad to welcome you again in our Mercure Hotel.
Your Mercure Hotel Frankfurt Eschborn Ost
we only stayed a few nights as we were visiting my brother who lives over there. The hotel is lovely and the comfort is good. We were lucky to have the train station near us, It was worrying in the dark walking thro the alley and field. The young boys loved the bath, an extra towel would have been handy. I would stay in the Mercure again.
Marie
Response from Mercure Eschborn Ost on 26 Dec,2015
Dear Marie,
thank you so much for your comments regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback.
We will be very glad to welcome you again in our Mercure Hotel.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost
Dear Jim,
thank you very much for your 5 star rating.
We hope to welcome you again in our Mercure Hotel.
Thank you again.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost
6/10 Okay
Verified traveller
3 Sept,2015
Disliked: Staff & service
The service in the restaurant is not very great.
They asked for money when we asked for the ice cubes.
Verified traveller
Response from Mercure Eschborn Ost on 7 Nov,2015
Dear Guest,
thank you very much for your comments regarding your stay.
We apologize for any inconvenience you had to suffer.
Your opinion will help us to continue improving our service range.
Thank you again for sharing your experiences.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost.
6/10 Okay
Verified traveller
13 Aug,2015
Liked: Cleanliness
Just an overnight stop on our way to Amsterdam.
Verified traveller
Response from Mercure Eschborn Ost on 24 Oct,2015
Dear Guest,
Thanks for staying with us, we work hard to make our guests happy.
We appreciate your feedback and we hope to welcome you again in our Mercure Hotel.
Kind Regards
Your Mercure Hotel Frankfurt Eschborn Ost