Street view
Check availability

Reviews of THE FLAG West M.

THE FLAG West M.
Bockenheimer Landstraße 38-40, Frankfurt

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 182 reviews" "
Rating 8 - Good. 55 out of 182 reviews" "
Rating 6 - Okay. 19 out of 182 reviews" "
Rating 4 - Poor. 3 out of 182 reviews" "
Rating 2 - Terrible. 3 out of 182 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

andrew

Travelled with partner
Did not like the low beds, and the clear glass looking into shower.
Stayed 4 nights in Mar 2024

10/10 Excellent

Benny, Even Yehuda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Marina

Stayed 1 night in Dec 2023

10/10 Excellent

jonathan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clise to the consulate
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Catalina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to Goethe University and the alt opera. 2 minutes to subway. 20-30 minute walk to old town. Perfect! Thank you for the hospitality!
Stayed 4 nights in Sep 2023

10/10 Excellent

Andrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I often come to Frankfurt not only for work and personally and it is the best place to stay, comfortable, calm, all in walking distance, in contemporary style and large area for work and negotiations
Stayed 4 nights in Sep 2023

10/10 Excellent

HSIAOWEN

Stayed 4 nights in Aug 2023
Response from Reservierung on 2 Sept,2023
Lieber Hsiaowen,vielen Dank für Ihre Top Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Wir würden uns freuen, wenn Sie uns bald wieder besuchen. Liebe Grüße /Ihr THE FLAG Team

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nicely renovated rooms. If you're used to controlling air conditioning (and run hot like I do), you'll find the automatic air conditioning you can barely affect (especially automatic shutoff at night) pretty infuriating.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ortal Paz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, clean and quiet. Very conveniently located, next to a subway station, buses and a supermarket. Definitely recommended!
Stayed 2 nights in Jul 2023
Response from Hany Hemida on 11 Sept,2023
Dear Mr. Ortal Paz,It brings us great joy to hear that you had a pleasant stay at Hotel THE FLAG West M. Frankfurt. Your commendations on our cleanliness and tranquility are highly appreciated. We're delighted to know that our location was convenient for your needs, contributing to a positive experience during your stay. Your recommendation means a lot to us and we look forward to welcoming you back soon.Best regards, Hany HemidaGeneral Manager

6/10 Okay

Nader

Business traveller
Disliked: Property conditions & facilities, room comfort
Eco friendly shouldn’t mean that the AC is ineffective and that you don’t get shampoo and conditioner.
Stayed 2 nights in Jun 2023
Response from Hany Hemida on 7 Jul,2023
Dear Nader,Thank you for your stay and for your honest feedback. We're sorry that you didn't find our air conditioning effective during your time here at THE FLAG West M. Frankfurt. Our goal is always to provide a comfortable stay, and we strive to use eco-friendly measures whenever possible without compromising on quality and comfort.We would like to apologize for the oversight regarding the shampoo and conditioner. Such guest amenities should never be missing. We have already discussed this with the responsible colleagues to ensure that it does not happen again. Once again, we apologize for any inconvenience caused, and we look forward to welcoming you back in the future.Best regards,Hany HemidaGeneral Manager

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely, however if you like your room really cold the air conditioning will not be to your liking. They didn’t have parking available for our stay but the staff was friendly (except the last day at breakfast). I would stay here again with lower expectations.
Stayed 2 nights in Jun 2023

10/10 Excellent

Matko

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place and attentive staff. Places to improve: get actual ACs not the vent that can only minimally cool the air. Also - more diversity at breakfast. I stayed 5 days and the breakfast was exactly the same each day
Stayed 5 nights in Jun 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from THE FLAG West M. on 20 Mar,2023
Lieber Gast, vielen Dank für die tolle Bewertung! Bis bald

10/10 Excellent

Meshal, MANAMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is perfect one issue if you are conservative about showering in privacy without your partner have full view than that is point you should take into consideration
Stayed 2 nights in Mar 2023
Response from Ihr THE FLAG West M. on 17 Mar,2023
Dear Meshal, thank you very much for the great review! We hope that you have enjoyed your stay here.Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Minimalism?
Hmmm. Minimalism can sometimes border on not providing comfort. Aesthetically? Restful to the eyes. It tickled me hearing a woman ask Reception for a door to her shower. I wondered why they skipped having sheets, but the puff was fine. A cool well-lighted place? They missed the lights, however it was calming after a date at the Ambiente trade show! The reverse is true on the staffing. LOVELY people. Lobby space was welcoming---while we waited three hours to be allowed into our room after an international flight. Breakfast was FABULOUS. Would I go back? Yes. Location, staff and dining won us over.
Stayed 3 nights in Feb 2023

6/10 Okay

Sedat

Disliked: Amenities, property conditions & facilities
Heating was not working at all, they put shampoo on the floor, not even a place they have in bathroom for shampoo
Stayed 2 nights in Nov 2022

10/10 Excellent

Asmaa

Stayed 3 nights in Oct 2022

10/10 Excellent

Gihan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Piara

Stayed 1 night in Sep 2022

8/10 Good

Franz

Business traveller
Liked: Cleanliness, staff & service, amenities
It is a very new property, looks nice is functional, but my last night there was a very loud party, as it not only a hotel but also apartments and students live there; the party was on a Sunday to Monday and lasted past 3am. The smell of pot from the party was so strong that between the noise and smell made it impossible to sleep. There were some people from other rooms/apartments shouting to them to get quieter, but with no response. Also a con of the hotel is that it has no phones inside the rooms which makes its more difficult to contact front desk like in these situations. Otherwise is a good place but I guess the risk of having apartments with students is this one.
Stayed 2 nights in Sep 2022

10/10 Excellent

Hajir

Stayed 1 night in Sep 2022

4/10 Poor

Christoph

Stayed 1 night in Jul 2022

10/10 Excellent

Jonas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Rosiene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Rosiene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Flag West is in a very good location. The room is clean. Convenient co-work space near the lobby. With the exception of one person at the reception who barely looked at me while attending to me, the other receptionists were very attentive, with special emphasis on the attentive and friendly André. I do recommend it!
Stayed 1 night in Jun 2022

10/10 Excellent

Deanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable room in a fantastic location. I think my thermostat may have been broken...couldn't get it to work correctly, but everything else was wonderful.
Stayed 3 nights in Jul 2022
Response from Your Hotel THE FLAG West M. on 12 Jul,2022
Dea Deanne, thank you very much for your review! Next time you stay with us and you have questions we will be very happy to assist you!

10/10 Excellent

Molly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay here! Super lovely area and very walkable. Friendly staff, and very clean! Highly recommend!
Stayed 3 nights in Jul 2022
Response from Your Hotel THE FLAG West M. on 12 Jul,2022
Dear Molly, thank you for the great review! Hope to see you again here!

10/10 Excellent

Yi Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, stylish and comfortable hotel that is reasonably priced. Not in the middle of the city centre but actually, that's how we like it. It's in a nicer, more sophisticated area of Frankfurt and the city centre is a 5-8 min walk away. The supermarket is a short 100m walk away and the Block steakhouse next to it is really good too. The bathroom facilities are great with a strong hairdryer and powerful shower and rain bath jets. So cosy! Wished we stayed longer than 2 nights.
Stayed 2 nights in Jun 2022
Response from Your Hotel THE FLAG West M. on 9 Jul,2022
Dear Yi Lian, thank you for the detailed review! We are happy to hear that you enjoyed your stay with us. Hope to see you again here with us!

6/10 Okay

Darin

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not a place of comfort
Room was nice, but very hot and air conditioning was subpar to say the least. Unit is preset to turn off every 30 minutes and it was hotter inside than out. Had to open all windows and couldn’t sleep due to the noise from the restaurant patio downstairs. I also suffered a sinus infection from sleeping with the windows opened. The common spaces and hallways were even more uncomfortable from the heat. Doors are heavy and huge and slamming all night. Not due to inconsiderate guests, but because of design issues. Overall, not terrible, but certainly not pleasant and if I had a business meeting the next morning, it would have been with nearly zero sleep due to the uncomfortable room environment.
Stayed 1 night in Jun 2022

10/10 Excellent

Andrey

Stayed 3 nights in Jun 2022

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really place where you want to come back!
Stayed 3 nights in May 2022

10/10 Excellent

sana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Ihr Hotel THE FLAG West M. on 28 May,2022
Lieber Gast, vielen Dank für die tolle Bewertung. Bis bald

10/10 Excellent

Brendan

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a 4* hotel
Be warned this is not a 4* hotel officially, despite the ratings on some websites - and this shows with the lack of customer service and amenities. The room is protected from the traffic noise (on the 8th floor at least), but is not soundproof at all inside - we heard our neighbour laughing and talking on the phone in the next room and if you have a room by the entrance of your floor, there is a heavy fireproof door after the lifts which you will hear every closing of and your room door will rattle from it. We requested a change of room, but were met with an unsympathetic and unhelpful receptionist (a guy with dark hair that worked on the 19th May night) who didn't even offer an apology and looked very bothered we had even asked this of him. Toiletries offered were only a 3-in-1 hand/body/hair wash - would have brought more of my own if I had known in advance. Also shower design means water gets outside shower area as there is no curtain or cubicle door. Service was more like serviced apartments and we had to go to reception to collect basic items as they do not deliver to your room or borrow from bar next door yourself. No room service options either. Comfortable for a cheaper, quick stay in a nice, central area with interesting modern decor, but do not expect 4* level rooms or service.
Stayed 2 nights in May 2022

8/10 Good

Sadeq

Stayed 1 night in May 2022
Response from Your Hotel THE FLAG West M. on 10 May,2022
Dear Sadeq, thank you for your review. Hope to see you back here!

8/10 Good

Yasemin

Stayed 4 nights in Apr 2022
Response from Hotel The FLAG West M. on 9 May,2022
Liebe Yasemin, danke für deine Bewertung! Bis bald

6/10 Okay

kathrin

Stayed 4 nights in Apr 2022

8/10 Good

Peter

Stayed 1 night in Apr 2022
Response from Ihr Hotel The FLAG West M. on 15 Apr,2022
Lieber Peter, vielen Dank für Ihre Bewertung. Bis bald & schöne Ostern

10/10 Excellent

Thomas

Stayed 1 night in Apr 2022
Response from The Flag West M on 4 Apr,2022
Lieber Thomas, vielen Dank für Ihren Besuch und Ihre tolle Bewertung. Wir würden uns freuen Sie bald wieder bei uns zu begrüßen. Liebe Grüße The Flag West M

8/10 Good

Piara

Stayed 1 night in Feb 2022
Response from Ihr Hotel The FLAG West M. on 3 Mar,2022
Lieber Gast, vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie erneut hier begrüßen zu können. Bis bald

10/10 Excellent

ILIJA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash bin :)
All good and fabulous I have only missed a trash bin im my room , or I must missed it somewhere :) for the res fabulous stay , Many thank and till next time :|)
Stayed 3 nights in Feb 2022
Response from The FLAG West M. on 25 Feb,2022
Dear Ilija, thank you very much for your feedback. We are very sorry that there were such problems with trash bin. We apologize for this inconvenience. We hope to see you again. Kind regards, Your The FLAG West M.

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Ihr Hotel The Flag West M. on 27 Jan,2022
Liebe Julia, vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie erneut hier begrüßen zu können.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gerne wieder
Alles perfekt, gute Lage, Parkplatz in der Tiefgarage für fairen Preis, nettes junges Personal
Stayed 2 nights in Nov 2021
Response from Ihr Hotel The FLAG West M. on 19 Jan,2022
Lieber Gast, vielen Dank für Ihre Bewertung. Bis zum nächsten Mal.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Dec 2021
Response from Hotel The FLAG West M. on 12 Dec,2021
Liebe Alicia, vielen Dank für die Bewertung. Schönen Tag & bis bald

10/10 Excellent

ardeleanu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
very nice hotel, 10’ walking to the city centre, fantastic restaurant just a foot from the lobby, good and friendly staff
Stayed 3 nights in Nov 2021
Response from The FLAG West M. on 12 Dec,2021
Dear Ardeleanu, thank you for the great feedback. We are looking forward to welcoming you here again!

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. I wouldn't hesitate to stay again. I hope they open more of these.
Stayed 4 nights in Nov 2021
Response from the Flag West M on 3 Dec,2021
Dead Andreas, Thank you very much for your feedback, we would love to see you soon again! Kind regards,

8/10 Good

Joao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the positive side, the hotel restaurant was amazing and the rooms were comfortable and really nice decorated. On a not so good note was the lack of parking space at the hotel and the fact that mini bar was empty.
Stayed 2 nights in Nov 2021
Response from The Flag West M on 2 Dec,2021
Dear Joao, thank you very much for your feedback! We hope to see you soon again! Kind regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - friendly staff at check in, rooms are very nice, neat and clean. Everything works well.
Stayed 2 nights in Oct 2021
Response from the FLAG West M on 7 Nov,2021
Thank you so much for your feedback! We hope to see you soon again!